HP 9000 Dclass Manual

							3.Issuetheshutdowncommandwiththeappropriatecommand-lineoptions.
Thecommand-lineoptionsyouspecifydictatethewayinwhichHP-UXshutsdown,and
whethertheserverisrebooted.
UsethefollowinglisttochooseanHP-UXshutdownoptionfortheserver:
•ToshutdownHP-UXandhalt(poweroff)theserver,issuetheshutdown -hcommand.
TorebootahaltedserveryoumustpowerontheserverusingthePCcommandatthe
iLOMPCommandmenu.
•ToshutdownHP-UXandreboottheserver,issuetheshutdown -rcommand.
VerifyingtheServerConfigurationUsingBootConsoleHandler
TogotheInformationMenu,enterinfromtheBCHMainMenu.Usethecorrespondingcommand
fromthemenutoverifytheenterandquantityofprocessors,memory,andI/Ocards:
1.ToenterthePOSSEshell,enterCOfromtheiLOMPMainMenu.Tolistallthecategories
availableintheshell,enterhelp.
•pr(Processors)
•me(Memory)
•io(CheckthePCIdeviceinformationtodetermineifthevaluesmatchthedevices
installedintheserver)
2.Verifytheparameters.
3.ToreturntotheBCHMainMenu,usethemacommand.
VerifyingtheServerConfigurationUsingBootConsoleHandler111 
						

							112 
						

							5Troubleshooting
ThischapterprovidestroubleshootinginstructionsformaintainingyourHP9000rp3410or
rp3440server.
TroubleshootingMethodology
WARNING!Ensurethatthesystemispoweredoffandallthepowersourceshavebeen
disconnectedfromtheserverbeforeworkingwiththeserver.
VoltagesarepresentatvariouslocationswithintheserverwheneveranACpowersourceis
connected.Thisvoltageispresentevenwhenthemainpowerswitchisintheoffposition.
Failuretoobservethiswarningcanresultinpersonalinjuryordamagetoequipment.
CAUTION:Donotoperatetheserverformorethanfiveminuteswithanycover(including
diskdrives)removed.Ifyouarehot-swappingafan,reinstallthecoverwithinfiveminutesto
preventoverheating.Damagetosystemcomponentscanresultduetoimpropercoolingairflow.
Totroubleshoottheserverwithonlinediagnostictools,youmustbefamiliarwiththeHP-UX
operatingsystem.YoushouldalsobefamiliarwiththeOfflineDiagnosticsEnvironment(ODE)
whichrunsfromBCH.Installbothonlineandofflinetroubleshootingprogramsonyoursystem
beforetroubleissuspected.Descriptionsanduserinformationaboutofflinetroubleshooting
toolsareavailableontheHPwebsiteathttp://www.hp.com.
Usetheonlinediagnostictoolsifyoucanbootyoursystem.Onlinetroubleshootingprograms
areavailableontheHP-UXoperatingsystemCD.
Ifyoucannotbootyoursystem,runtheofflinetroubleshootingtoolfromtheODECDthatships
withyourserver.ODECDsareplatform-specificforPA-RISCservers.
TroubleshootingSystemPower
Thissectionprovidesinformationandproceduresfortroubleshootingthesystempower.
UsingtheFrontPanelPowerButton
TheserverPowerbuttononthefrontpaneloperatesdifferently,dependingonhowlongthe
buttonisheldinandonwhatthesystemisdoingwhenthebuttonispressed.Youmustbeaware
ofitsusestoproperlytroubleshootthesystem.
Table5-1showsthePowerbuttonfunctions.
Table5-1PowerButtonFunctions
ResultSwitchPressedTimeSystemState
Systempoweron
Noeffect
Onesecondorless
Morethanonesecond
Powerconnectedtopower
supplies,systempoweroff
Noeffect
Notused.ThisselectioninitiatesE-buzzerfunctions
thatarenotsupportedintheservers
Hardshutdown
Lessthanonesecond
Morethanonesecondbutless
thanfiveseconds
Morethanfiveseconds
SystematISL
Hardshutdown
Notused.ThisselectioninitiatesE-buzzerfunctions
thatarenotsupportedintheservers
Hardshutdown
Lessthanonesecond
Morethanonesecondbutless
thanfiveseconds
Morethanfiveseconds
SystematBCH
TroubleshootingMethodology113   
						

							Table5-1PowerButtonFunctions(continued)
ResultSwitchPressedTimeSystemState
Noeffect
Notused.ThisselectioninitiatesE-buzzerfunctions
thatarenotsupportedintheservers
Hardshutdown
Lessthanonesecond
Morethanonesecondbutless
thanfiveseconds
Morethanfiveseconds
Poweron,OSshutdown
Noeffect
Notused.ThisselectioninitiatesE-buzzerfunctions
thatarenotsupportedintheservers
Hardshutdown
Lessthanonesecond
Morethanonesecondbutless
thanfiveseconds
Morethanfiveseconds
OSrunning
OperatingSystemDoesBoot
Ifyouroperatingsystemisrunningandyouareexperiencingproblems,usethefollowingonline
toolstohelpsolveyourproblem:(See“TroubleshootingUsingOnlineSupportTools”(page114).)
•SupportToolsManager(STM)
•EventMonitoringService(EMS)
•iLOMP
OperatingSystemDoesNotBoot
Ifyouroperatingsystemdoesnotboot,butyouareabletoreachtheBCH(fromeitherthemain
diskpartitionorCD),usethefollowingofflinetoolstohelpsolveyourproblem:(See
“TroubleshootingUsingOfflineSupportTools”(page116).)
•OfflineDiagnosticEnvironment(ODE)
•iLOMP
TroubleshootingUsingOnlineSupportTools
ThefollowingonlinesupporttoolsareavailablefromtheHP-UXenvironment.
SupportToolsManager
SupportToolsManager(STM)isavailableinthreeuserinterfaces:
•GraphicalinterfaceforX-basedterminals(XSTM)
•MenuinterfaceforASCIIterminals(MSTM)
•CommandlineinterfaceforallASCIIterminals(CSTM)
Youcanusethegraphicalandmenuinterfacesintuitivelyandyoucanusethecommandline
interfacetodriveSTMusingscripts.
Youcanusediagnosticstothoroughlytestadeviceandisolatefailuresdowntothesuspected
self-repairunit.
ForcompletedocumentationonhowtoaccessanduseSTMgoto:
http://www.hp.com.
UndertheTopicsmenugotoDiagnosticsandlookforSupportToolsManager.
EventMonitoringService
EventMonitoringService(EMS)istheframeworkformonitoringhardwareandreportingevents.
YoucanuseEMStoeliminatemostundetectedhardwarefailuresthatcausedatalossor
interruptionsofsystemoperation.Youcanmonitorahardwaredevice(suchasadisk)forthe
occurrenceofanyunusualactivity(calledanevent).Whenaneventoccurs,itisreportedbya
114Troubleshooting 
						

							varietyofnotificationmethods,suchase-mail.Eventdetectionsarehandledautomaticallywith
minimalinvolvementonyourpart.
Thefollowingmonitorsareavailable:
•CMCmonitor
•UPSmonitor
•FChubmonitor
•FCswitchmonitor
•Peripheralstatusmonitor
•Memorymonitor
EMScomeswithyourHP-UXoperatingsystem.TobringuptheeventmonitoringMainMenu,
runthefollowingcommandattheshellprompt:
/etc/opt/resmon/lbin/monconfig
FromthelistofMainMenuselections,select:
(E) Enable Monitoring
iLOMP
ForcompleteinformationontheiLOMP,seetheHPIntegrityandHP9000iLOMPOperations
GuideontheHPwebsiteathttp://h20000.www2.hp.com/bizsupport/TechSupport.
ThefollowinginformationprovidesiLOMPtroubleshootingsteps.
AccessingtheiLOMPInterfaceandSystemLogs
ToaccesstheiLOMPinterfaceandsystemlogs,followthesesteps:
1.AccesstheiLOMPinterface(pressCtrl+B).
2.Loginwithproperusernameandpassword.
3.Entercltodisplaytheconsolelogs.Thislogdisplaysconsolehistoryfromoldesttonewest.
4.Entersltodisplaythesystemlogs.Thesystemlogsconsistof:
•Systemeventlog
•Forwardprogresslog
•Currentbootlog
•Previousbootlog
•Liveeventslog
SEL
1.AccesstheiLOMPcommandprompt.
2.Entertheslcommand.TheEventLogViewermenudisplays:
SL
Event Log Viewer Menu:
  Log Name                  Entries    % Full         Latest Timestamped Entry-------------------------------------------------------------------    E - System Event           39          3 %         01 Nov 2004 17:15:03    F - Forward Progress     1307         32 %    B - Current Boot          299         99 %    P - Previous Boot           0    C - Clear All Logs  L - Live Events  
Enter menu item or [Ctrl-B] to Quit:
3.Enteretoreviewtheevents.TheEventLogNavigationmenudisplays:
    Log Name                Entries    % Full         Latest Timestamped Entry-------------------------------------------------------------------
TroubleshootingUsingOnlineSupportTools115 
						

							  E - System Event           39          3 %         01 Nov 2004 17:15:03
Event Log Navigation Help:
  +       View next block     (forward in time,  e.g. from 3 to 4)  -       View previous block (backward in time, e.g. from 3 to 2)      Continue to the next or previous block  D       Dump the entire log for capture and analysis  F       First entry  L       Last entry  J       Jump to entry number  H       View mode configuration - hex  K       View mode configuration - keyword  T       View mode configuration - text  A       Alert Level Filter options  U       Alert Level Unfiltered  ?       Display this Help menu  Q       Quit and return to the Event Log Viewer Menu  Ctrl-B   Exit command and return to the MP Main Menu
4.Enterttoselecttextmode.
5.Enterdtodumpthelogtothescreen.(Ifdesired,savethisfileforreference.)
6.TodecodetheflashingstateofthesystemLED,reviewtheentireSELandlookatevents
withalertlevel3andabove.
Forexample:
Log Entry 24: 14 Feb 2003 15:27:02
Alert Level 3: Warning
Keyword: Type-02 1b0800 1771520
Hot Swap Cage: SCSI cable removed
Logged by: BMC;  Sensor: Cable / Interconnect - SCSI ChExt Cable
Data1: Device Removed/Device Absent
0x203E4D0AC6020220 FFFF0008F61B0300
Log Entry 73: 00:00:12
Alert Level 3: Warning
Keyword: Type-02 050301 328449
The server's built-in sensors have detected an open chassis door.
Logged by: BMC;  Sensor: Physical Security - Chassis Open
Data1: State Asserted
0x200000000C020570 FFFF010302050300
TroubleshootingUsingOfflineSupportTools
TotroubleshoottheHP9000rp3410orrp3440server,usetheofflinediagnosticenvironment
(ODE)CD.
OfflineDiagnosticEnvironment
UseODEtoevaluatespecifichardwarecomponentsusingacommandlineinterface.Toaccess
ODEfromyourODECD,followthesesteps:
116Troubleshooting 
						

							1.PowerontheserverandinserttheODECD.
2.BootthesystemtothePDCprompt(BOOTADMIN,BCH,andsoon).PDCpromptscan
differonsomecomputermodels.
Main Menu: Enter command or menu>
3.Listthebootabledevicesbyenteringsearch:search
4.SelecttheCDdevicethatcontainstheODECD,forexample:
p3
5.Bootfromthatdevicebyenteringboot p3.
6.YouareaskedtointeractwiththeInitialSystemLoader(ISL)prompt.Entery
7.FromtheISLprompt,enterODEtostarttheOfflineDiagnosticsEnvironment.
Table5-2liststheODEcommandsthatareavailableattheODEprompt.
Table5-2ODECommands
DescriptionCommand
Displaysalistanddescriptionoftheavailablecommandshelp
Displaystheadditionalinformationhelp
Displaystheadditionalinformationhelp
ListstheODEmodulesthatrunonyourcomputerls
RunsanODEmoduleinteractively
RunsanODEmodulenon-interactivelyrun
IdentifyingandDiagnosingHardwareProblems
Shouldahardwarefailureoccur,thesystemLEDandtheSELhelpsyouidentifytheproblem:
•LEDs.Thelightsonthefrontbezeloftheserverchangecolorandflashindifferentpatterns
tohelpidentifyspecifichardwareproblems.LEDsontherearpaneloftheserverdisplay
LANstatus.
•SEL.TheSELprovidesdetailedinformationabouttheerrorsidentifiedbytheLEDs.Use
theiLOMPtoviewtheSEL.
TroubleshootingUsingLEDs
Ifyoususpectahardwarefailure,thepowerandsystemLEDs,locatedonthefrontcontrolpanel,
willhelpyouidentifytheproblem.Thefollowingsectionsdescribetheirfunctions.Additional
LEDsareprovidedonthesystemboard(See“SystemBoardLEDs”(page119)).Youmaywant
tobackupyourdataorreplaceacomponentbeforeitfails.
ThebootprocessismonitoredbytheiLOMP.WiththecurrentiLOMPfunctionality,thefour
diagnosticLEDsaredisabled(alwaysoff).Youcanmonitorserveroperationfromaconsole
usingtheiLOMP.
Figure5-1showsthecontrolpanelLEDs.
IdentifyingandDiagnosingHardwareProblems117 
						

							Figure5-1ControlPanelLEDs
PowerandSystemLEDs
ThepowerandsystemLEDsindicatethestateofthesystem.WhenthesystemLEDisflashing
yelloworred,aproblemexists.
Table5-3liststhesystemLEDstates.
Table5-3SystemLEDStates
StateSystemLED
ACpowerisoffifthepowerLEDisoffOff
RunningOSSolidgreen
BootingorrunningBCHFlashinggreen
Attention:Alertsoflevels3-5detectedintheiLOMPlogs
TheLEDturnsoffoncetheeventloghasbeenread
Flashingyellow(1/sec.)
Fault:SystemAlert7detected,LEDblinksuntiltheproblemisresolvedandthe
systembootssuccessfully
FatalhardwareerrordetectedbyBMC,LEDblinksuntiltheproblemiscorrected
Flashingred(2/sec.)
Forsystemalertsoflevels3-5,cleartheattentionconditionontheLED.Toaccessthelogs,use
theSLcommandavailableintheiLOMPcommandmode.
Thefaultconditionforsystemalertsoflevel7isclearedbyresolvingtheproblemandcycling
power.Foradditionalerrorinformation,seetheSLerrorlogs.
NOTE:Beforereplacinganyhardware,checktheiLOMPstatuslogsinthecaseofaflashing
yelloworredsystemLED.
LANLEDs
ThefrontpanelLANLEDindicatesthesystemiscommunicatingovertheGigabit:
FlashinggreenThesystemiscommunicatingovertheLAN;theLANisactive.
NotgreenNoLANcableisattached;LANnetworkisdeadorthesystemisoffor
theLANlinkisnotestablished;nocurrentLANactivity.
Table5-4liststhe10/100/1000base-TEthernetLANconnectorsLEDs.
118Troubleshooting  
						

							Table5-410/100/1000Base-TEthernetLANConnectorLEDs
DescriptionColorStatusLED
The1000MHzwithEthernetprotocoland
twisted-pairwiringisenabled;off:nolink
GreenOn1000BT
The100MHzwithEthernetprotocolandtwisted-pair
wiringisenabled;off:nolink
GreenOn100BT
The10MHzwithEthernetprotocolandtwisted-pair
wiringisenabled;off:nolink
GreenOn10BT
LANactivityGreenFlashingActivity
FouriLOMPcardLANLEDsarealsoontherearpanel:
Table5-5liststheiLOMPcardLANLEDs.
Table5-5iLOMPCardLANLEDs
StateColorLocationLANLED
iLOMPrunningselftestorerrorYellowTopSelf-test
iLOMPhasbootedOff
10BTlinkestablishedGreenSecondfromtop10BT
10BTactivityFlashinggreen
Nolinkor100BTlinkOff
100BTlinkestablishedGreenSecondfrombottom100BT
100BTactivityFlashinggreen
Nolinkor10BTlinkOff
StandbypoweronGreenBottomStandbypower
StandbypoweroffOff
SystemBoardLEDs
TherearetwoadditionalLEDsthatcanhelpwhentroubleshootingthesystem.TheseLEDsare
locatedonthesystemboardclosetothebackofthesystemandareviewedthroughthesmall
coolingholesinthesystemcase.
TroubleshootingUsingLEDs119 
						

							Figure5-2LocationoftheSTBYandBMCLEDs
Table5-6liststhesystemboardLEDs.
Table5-6SystemBoardLEDs
DescriptionLED
ThisstandbyLEDcomesonassoonasthesystempowercordispluggedin.Ifthislightisoff
whenyouplugitin,reseatthepowersupply.Ifthisdoesnotwork,replacethepowersupply.
STBY
Afewsecondsafterthesystemispluggedin,thisLEDstartsflashing.ThismeanstheBMCis
active.
BMC
CleaningProcedures
ThissectionprovidesinformationonhowtocleantheHP9000rp3410andrp3440servers.
IMPORTANT:Powerofftheserverwhencleaningit.
Table5-7providesinstructionsonhowtocleantheserver.
120Troubleshooting