HP 9000 Dclass Manual
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HP9000rp3410andHP9000rp3440 UserServiceGuide HPPartNumber:A7137-96008-ed6Published:February2010Edition:6
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TableofContents AboutThisDocument.......................................................................................................15 IntendedAudience................................................................................................................................15 NewandChangedInformationinThisEdition...................................................................................15 PublishingHistory................................................................................................................................15 DocumentOrganization.......................................................................................................................15 TypographicConventions.....................................................................................................................16 HP-UXReleaseNameandReleaseIdentifier.......................................................................................16 RelatedDocuments...............................................................................................................................17 ContactingHP.......................................................................................................................................17 BeforeYouContactHP....................................................................................................................17 HPContactInformation..................................................................................................................18 SubscriptionService........................................................................................................................18 DocumentationFeedback................................................................................................................18 1Overview.......................................................................................................................19 HP9000rp3410andrp3440ServerViews............................................................................................19 DetailedServerDescription..................................................................................................................20 Processor..........................................................................................................................................20 Memory...........................................................................................................................................20 PCIRiser..........................................................................................................................................21 InternalCoreI/O..............................................................................................................................21 ExternalCoreI/O.............................................................................................................................21 PowerSupplyUnit..........................................................................................................................21 SystemBoardManageability...........................................................................................................22 EnhancedServerManageabilityUsingtheiLOMP........................................................................22 HardDiskDrives.............................................................................................................................22 InternalRAID..................................................................................................................................22 Firmware..........................................................................................................................................22 EventIDsforErrorsandEvents.................................................................................................23 DimensionsandValues...................................................................................................................23 SystemBoard...................................................................................................................................23 SystemBoardComponents........................................................................................................24 PARISCProcessor......................................................................................................................24 ProcessorBus..............................................................................................................................25 ZX1I/OandMemoryController................................................................................................25 Memory......................................................................................................................................25 MemoryArchitecture............................................................................................................26 ChipSpareFunctionality......................................................................................................27 SerialPresenceDetect...........................................................................................................27 I/OBusInterface.........................................................................................................................27 ProcessorDependentHardwareController..............................................................................27 FieldProgrammableGateArray................................................................................................28 BMC............................................................................................................................................28 SCSIController...........................................................................................................................28 IDEInterface...............................................................................................................................29 1GBSystemLAN.......................................................................................................................29 USBConnectors..........................................................................................................................29 DiskandI/OPathLogging.........................................................................................................29 Controls,Ports,andLEDs.....................................................................................................................31 ControlPanel...................................................................................................................................31 TableofContents3
AdditionalControlsandIndicators................................................................................................33 Hot-PluggableDiskDriveIndicators.........................................................................................33 OptionalRemovableMediaDrive.............................................................................................33 RearPanel........................................................................................................................................34 10/100/1000Base-TEthernetLANConnector............................................................................35 USBPorts....................................................................................................................................35 SCSIPort,Ultra3,68-Pin............................................................................................................36 iLOMPCardLANLEDs...........................................................................................................37 PoweringtheServerOnandOff...........................................................................................................38 PowerStates.....................................................................................................................................38 PoweringOntheServer...................................................................................................................39 PoweringOntheServerUsingtheiLOMP...............................................................................39 PoweringOntheServerManually.............................................................................................39 PoweringOfftheServer..................................................................................................................39 PoweringOfftheServerUsingtheiLOMP...............................................................................39 PoweringOfftheServerManually............................................................................................40 2SystemSpecifications...................................................................................................41 SystemConfiguration...........................................................................................................................41 DimensionsandValues.........................................................................................................................41 Grounding.............................................................................................................................................42 ElectricalSpecifications.........................................................................................................................42 ACPowerCables.............................................................................................................................42 CircuitBreaker.................................................................................................................................42 SystemPowerSpecifications...........................................................................................................43 PowerandCooling..........................................................................................................................43 EnvironmentalSpecifications...............................................................................................................44 OperatingEnvironment...................................................................................................................44 EnvironmentalTemperatureSensor................................................................................................45 NonoperatingEnvironment............................................................................................................45 Cooling.............................................................................................................................................45 CPUandMemoryCooling.........................................................................................................45 BulkPowerSupplyCooling.......................................................................................................45 PCIandMassStorageSectionCooling......................................................................................45 AcousticNoiseSpecification...........................................................................................................46 PhysicalandEnvironmentalSpecifications..........................................................................................46 3InstallingtheSystem.....................................................................................................47 Introduction..........................................................................................................................................47 ServerViews....................................................................................................................................47 DetailedServerDescription.............................................................................................................48 Features......................................................................................................................................48 Firmware....................................................................................................................................49 EventIDsforErrorsandEvents...........................................................................................49 DimensionsandValues..............................................................................................................49 SafetyInformation...........................................................................................................................50 InstallationSequenceandChecklist................................................................................................50 UnpackingandInspectingtheServer...................................................................................................51 VerifyingSitePreparation...............................................................................................................51 InspectingtheShippingContainersforDamage............................................................................51 UnpackingtheServer......................................................................................................................51 CheckingtheInventory...................................................................................................................51 ReturningDamagedEquipment.....................................................................................................52 4TableofContents
UnloadingtheServerwithaLifter..................................................................................................52 InstallingAdditionalComponents.......................................................................................................52 RemovingandReplacingServerCoversandBezels.......................................................................52 Rack-MountedServer.................................................................................................................52 AccessingaRack-MountedServer.......................................................................................52 ExtendtheServerFromtheRack..........................................................................................53 RemovingandReplacingtheTopCoveronaRack-MountedServer..................................53 RemovingandReplacingtheFrontBezelonaRack-MountedServer................................55 AccessingaPedestal-MountedServer.......................................................................................57 RemovingtheSideCoveronaPedestal-MountedServer....................................................57 RemovingtheTopCoveronPedestal-MountedServer.......................................................57 ReplacingtheTopCoveronaPedestal-MountedServer.....................................................58 ReplacingtheSideCoveronaPedestal-MountedServer....................................................59 RemovingandReplacingtheFrontBezelonaPedestal-MountedServer...........................60 InstallingInternalHardDiskDrives...............................................................................................61 InstallingaDVDDrive....................................................................................................................64 InstallingtheDVDDrive...........................................................................................................64 RemovingandReplacingAirflowGuides......................................................................................65 RemovingandReplacingtheMemoryAirflowGuide..............................................................65 RemovingtheMemoryAirflowGuide.................................................................................65 ReplacingtheMemoryAirflowGuide.................................................................................66 RemovingandReplacingtheProcessorAirflowGuide............................................................66 RemovingtheProcessorAirflowGuide...............................................................................66 ReplacingtheProcessorAirflowGuide...............................................................................69 InstallingAdditionalSystemMemory............................................................................................70 SupportedDIMMSizes..............................................................................................................70 InstallingSystemMemory.........................................................................................................71 rp3410MemoryConfiguration.............................................................................................71 MemoryLoadingRulesandPerformanceGuidelines.........................................................72 rp3440MemoryConfiguration.............................................................................................72 MemoryLoadingRulesandPerformanceGuidelines.........................................................72 SystemFirmwareRequirements...........................................................................................72 InstallationProcedure...........................................................................................................73 RemovingandReplacingthePCICardCage.................................................................................74 RemovingthePCICardCage....................................................................................................74 ReplacingthePCICardCage.....................................................................................................75 InstallingPCICards.........................................................................................................................75 InstallingaPCICard..................................................................................................................76 InstallinganAdditionalPowerSupply...........................................................................................76 InstallinganAdditionalProcessorModule....................................................................................78 ReplacingtheSystemBattery..........................................................................................................85 BatteryNotice.............................................................................................................................85 ReplacingtheSystemBattery.....................................................................................................85 InstallingtheServerIntoaRack,Non-HPRack,orPedestal...............................................................86 HPRack...........................................................................................................................................87 Non-HPRack...................................................................................................................................87 PedestalMount................................................................................................................................87 ConnectingtheCables..........................................................................................................................87 ACInputPower...............................................................................................................................87 CoreI/OConnections......................................................................................................................87 ApplyingStandbyPowerTotheServer..........................................................................................88 ConnectingTotheLAN...................................................................................................................88 ConsoleSetup.......................................................................................................................................89 SetupChecklist................................................................................................................................89 SetupFlowchart...............................................................................................................................90 TableofContents5
Preparation......................................................................................................................................91 DeterminingthePhysicaliLOMPAccessMethod....................................................................91 DeterminingtheiLOMPLANConfigurationMethod.............................................................92 ConfiguringtheiLOMPLANUsingDHCPandDNS...................................................................92 ConfiguringtheiLOMPLANUsingARPPing.............................................................................93 ConfiguringtheiLOMPLANUsingtheRS-232SerialPort..........................................................94 LoggingIntotheiLOMP................................................................................................................95 AdditionalSetup..............................................................................................................................96 ModifyingUserAccountsandDefaultPassword.....................................................................96 SettingUpSecurity.....................................................................................................................97 SecurityAccessSettings........................................................................................................97 AccessingtheHostConsole..................................................................................................................97 AccessingtheHostConsoleWiththeTUI-COCommand............................................................97 InteractingWiththeiLOMPUsingtheWebGUI...........................................................................98 AccessingtheGraphicConsoleUsingVGA...................................................................................99 EnablingVGAGraphicsCapability...........................................................................................99 InstallingYourA6150BGraphicsCard....................................................................................100 ConnectingaMonitorUsingtheVGAPort.............................................................................100 PoweringtheServerONandOFF......................................................................................................100 PowerStates...................................................................................................................................100 PoweringOntheServer.................................................................................................................101 PoweringOntheServerUsingtheiLOMPPCCommand.....................................................101 PoweringOntheServerManually...........................................................................................101 PoweringOfftheServer.................................................................................................................101 PoweringOfftheServerUsingtheiLOMPPCCommand.....................................................102 PoweringOfftheServerManually...........................................................................................102 BootingtheOperatingSystem............................................................................................................102 SupportedOperatingSystem........................................................................................................102 BootingandShuttingDownHP-UX.............................................................................................102 StandardHP-UXBootingUsingtheBootConsoleHandler....................................................102 BootingHP-UXinSingle-UserMode.......................................................................................103 BootingHP-UXinLVMMaintenanceMode............................................................................103 ShuttingDownHP-UX.............................................................................................................103 VerifyingtheServerConfigurationUsingBootConsoleHandler................................................104 Troubleshooting..................................................................................................................................104 TroubleshootingMethodology......................................................................................................104 TroubleshootingUsingtheServerPowerButton..........................................................................104 ServerDoesNotPowerOn............................................................................................................105 OperatingSystemDoesNotBoot..................................................................................................105 OperatingSystemBootswithProblems........................................................................................106 IntermittentServerProblems.........................................................................................................106 DVDProblems...............................................................................................................................106 HardDriveProblems.....................................................................................................................106 ConsoleProblems..........................................................................................................................106 DownloadingandInstallingtheLatestVersionoftheFirmware.................................................106 DownloadingtheLatestVersionoftheFirmware...................................................................107 InstallingtheLatestVersionoftheFirmware..........................................................................107 TroubleshootingUsingLEDIndicators.........................................................................................107 FrontControlPanelLEDs........................................................................................................107 InformationtoCollectBeforeYouContactSupport......................................................................108 4BootingtheOperatingSystem.................................................................................109 SupportedOperatingSystem..............................................................................................................109 BootingandShuttingDownHP-UX...................................................................................................109 6TableofContents
StandardHP-UXBootingUsingtheBootConsoleHandler.........................................................109 BootingHP-UXinSingle-UserMode............................................................................................110 BootingHP-UXinLVMMaintenanceMode.................................................................................110 ShuttingDownHP-UX..................................................................................................................110 VerifyingtheServerConfigurationUsingBootConsoleHandler.....................................................111 5Troubleshooting..........................................................................................................113 TroubleshootingMethodology...........................................................................................................113 TroubleshootingSystemPower..........................................................................................................113 UsingtheFrontPanelPowerButton.............................................................................................113 OperatingSystemDoesBoot.........................................................................................................114 OperatingSystemDoesNotBoot..................................................................................................114 TroubleshootingUsingOnlineSupportTools....................................................................................114 SupportToolsManager.................................................................................................................114 EventMonitoringService..............................................................................................................114 iLOMP...........................................................................................................................................115 AccessingtheiLOMPInterfaceandSystemLogs...................................................................115 SEL.......................................................................................................................................115 TroubleshootingUsingOfflineSupportTools....................................................................................116 OfflineDiagnosticEnvironment....................................................................................................116 IdentifyingandDiagnosingHardwareProblems..............................................................................117 TroubleshootingUsingLEDs..............................................................................................................117 PowerandSystemLEDs................................................................................................................118 LANLEDs......................................................................................................................................118 SystemBoardLEDs.......................................................................................................................119 CleaningProcedures...........................................................................................................................120 6RemovingandReplacingComponents...................................................................123 SafetyInformation...............................................................................................................................123 RequiredServiceTools........................................................................................................................123 LocationofInternalComponentsandConnectors.............................................................................123 RemovingandReplacingServerCoversandBezel............................................................................126 AccessingaRack-MountServer....................................................................................................126 ExtendingtheServerFromtheRack........................................................................................126 InsertingtheServerIntotheRack............................................................................................127 RemovingandReplacingtheTopCoveronaRack-MountedServer.....................................127 RemovingtheTopCoveronaRack-MountedServer........................................................127 ReplacingtheTopCoveronaRack-MountedServer.........................................................128 RemovingandReplacingtheFrontBezelonaRack-MountedServer....................................129 RemovingtheFrontBezel...................................................................................................129 ReplacingtheFrontBezel...................................................................................................129 AccessingaPedestal-MountServer...............................................................................................130 RemovingtheSideCoversonaPedestal-MountedServer......................................................130 ReplacingtheTopandSideCoversonaPedestal-MountedServer...................................132 RemovingandReplacingtheFrontBezelonaPedestal-MountedServer.........................134 RemovingandReplacingSystemFans...............................................................................................136 RemovingaSystemFan.................................................................................................................136 ReplacingaSystemFan.................................................................................................................138 RemovingandReplacingthePowerSupply......................................................................................138 RemovingthePowerSupply.........................................................................................................138 ReplacingthePowerSupply..........................................................................................................139 RemovingandReplacinganInternalHardDiskDrive.....................................................................140 RemovingaHardDiskDrive........................................................................................................140 TableofContents7
ReplacingaHardDiskDrive.........................................................................................................142 RemovingandReplacingAirflowGuides..........................................................................................144 RemovingandReplacingtheMemoryAirflowGuide.................................................................144 RemovingtheMemoryAirflowGuide....................................................................................144 ReplacingtheMemoryAirflowGuide.....................................................................................145 RemovingandReplacingtheProcessorAirflowGuide................................................................145 RemovingtheProcessorAirflowGuide..................................................................................145 ReplacingtheProcessorAirflowGuide...................................................................................148 RemovingandReplacingSystemMemory........................................................................................149 SupportedDIMMSizes.................................................................................................................149 rp3410MemoryConfiguration......................................................................................................150 MemoryLoadingRules............................................................................................................151 rp3440MemoryConfiguration......................................................................................................151 MemoryLoadingRules............................................................................................................151 SystemFirmwareRequirements....................................................................................................151 ReplacingDeallocatedMemoryRanks..........................................................................................151 RemovingSystemMemory...........................................................................................................152 InstallingSystemMemory.............................................................................................................152 RemovingandReplacingaDualProcessorModule..........................................................................155 RemovingaDualProcessorModule.............................................................................................155 InstallingaDualProcessorModule..............................................................................................160 RemovingandReplacingtheSystemBattery.....................................................................................165 BatteryNotice................................................................................................................................165 RemovingtheSystemBattery........................................................................................................165 ReplacingtheSystemBattery........................................................................................................166 RemovingandReplacingthePCICardCage.....................................................................................167 RemovingthePCICardCage........................................................................................................167 ReplacingthePCICardCage........................................................................................................168 RemovingandReplacingPCICards..................................................................................................169 RemovingaPCIorGraphicsCard................................................................................................169 ReplacingaPCIorGraphicsCard.................................................................................................170 RemovingandReplacingthePCIBackplane.....................................................................................171 RemovingthePCIBackplane........................................................................................................171 ReplacingthePCIBackplane.........................................................................................................171 RemovingandReplacingaRemovableMediaDrive.........................................................................172 RemovingaRemovableMediaDrive............................................................................................172 ReplacingaRemovableMediaDrive............................................................................................173 RemovingandReplacingtheiLOMPCard.......................................................................................173 RemovingtheiLOMPCard..........................................................................................................173 ReplacingtheiLOMPCard...........................................................................................................174 RemovingandReplacingtheiLOMPCardBattery...........................................................................175 BatteryNotice................................................................................................................................175 RemovingtheiLOMPCardBattery.............................................................................................175 ReplacingtheiLOMPCardBattery..............................................................................................176 RemovingandReplacingtheLEDStatusPanel.................................................................................176 RemovingtheLEDStatusPanel....................................................................................................176 ReplacingtheLEDStatusPanel.....................................................................................................177 RemovingandReplacingtheSystemBoard.......................................................................................177 RemovingtheSystemBoard..........................................................................................................177 ReplacingtheSystemBoard..........................................................................................................180 ReplacingtheResidentSystemBoardwithaReplacementSystemBoard........................................184 ReplacingaSystemBoard.............................................................................................................185 RemovingandReplacingthePowerSupplyInterfaceModule.........................................................186 RemovingthePowerSupplyInterfaceModule............................................................................186 ReplacingthePowerSupplyInterfaceModule.............................................................................187 8TableofContents
RemovingandReplacingtheHardDiskDrive(SCSI)Backplane.....................................................189 RemovingtheHardDriveDiskSCSIBackplane...........................................................................189 ReplacingtheHardDiskDriveSCSIBackplane...........................................................................191 AReplacementParts.....................................................................................................193 PartsIllustrations................................................................................................................................193 CustomerSelfRepair..........................................................................................................................194 ReplaceablePartsList..........................................................................................................................195 BUtilities.........................................................................................................................199 BootConsoleHandler.........................................................................................................................199 BCHCommands............................................................................................................................199 BCHMainMenuCommandsandSubmenus..........................................................................200 BootCommand...................................................................................................................200 PathCommand...................................................................................................................200 SearchCommand................................................................................................................201 ConfigurationMenu.................................................................................................................201 InformationMenu....................................................................................................................202 ServiceMenu............................................................................................................................203 DisplayCommand...................................................................................................................203 SCSICommand........................................................................................................................203 ProductNumCommand...........................................................................................................203 iLOMP................................................................................................................................................203 CPhysicalandEnvironmentalSpecifications.............................................................205 Index...............................................................................................................................207 TableofContents9
ListofFigures 1-1HP9000rp3410andrp3440Servers-FrontView.........................................................................19 1-2HP9000rp3410andrp3440Servers-FrontViewwithBezelRemoved......................................19 1-3HP9000rp3410andrp3440Servers-RearView..........................................................................19 1-4HP9000rp3410andrp3440Servers-PedestalMount..................................................................20 1-5SystemBoardBlockDiagram........................................................................................................24 1-6MemoryBlockDiagram................................................................................................................26 1-7FrontView.....................................................................................................................................31 1-8ControlPanelLEDsandButtons...................................................................................................32 1-9Hot-PluggableDiskDriveLEDIndicators....................................................................................33 1-10DVDDrive.....................................................................................................................................33 1-11RearView......................................................................................................................................34 1-1210/100/1000Base-TEthernetLANConnectorLEDs.....................................................................35 1-13DualUSBPortConnector..............................................................................................................36 1-14SingleUSBPort..............................................................................................................................36 1-15SCSIPort,Ultra3,68-Pin...............................................................................................................36 1-16iLOMPCardLANLEDs...............................................................................................................38 3-1HP9000rp3410/rp3440Server-FrontView.................................................................................47 3-2HP9000rp3410/rp3440Server-FrontViewwithBezelRemoved...............................................47 3-3HP9000rp3410/rp3440Server-RearView...................................................................................47 3-4HP9000rp3410/rp3440Server-PedestalMount..........................................................................48 3-5ReleasetheRackLatches...............................................................................................................53 3-6RemovingandReplacingtheTopCoveronaRack-MountedServer..........................................54 3-7AligningtheTopCover.................................................................................................................55 3-8ClosingtheTopCover...................................................................................................................55 3-9FrontBezelRetainingClip............................................................................................................56 3-10ReplacingtheFrontBezel..............................................................................................................56 3-11RemovingtheSideCoveronaPedestal-MountedServer............................................................57 3-12RemovingtheTopCoveronaPedestal-MountedServer.............................................................58 3-13TopCoverAlignmentMark..........................................................................................................58 3-14ReplacingtheTopCoveronaPedestal-MountedServer..............................................................59 3-15ReplacingtheSideCoveronaPedestal-MountedServer.............................................................59 3-16RemovingtheFrontBezelonaPedestal-MountedServer............................................................60 3-17AligningthePedestalFrontBezel.................................................................................................61 3-18FrontViewoftheHP9000rp3410/rp3440Server.........................................................................61 3-19FillerRemovalfromSlot1.............................................................................................................62 3-20DiskDriveInstallationinSlot3.....................................................................................................62 3-21HardDriveLock............................................................................................................................63 3-22DVDDriveInstallation..................................................................................................................64 3-23AirflowGuidesLocations.............................................................................................................65 3-24RemovingtheMemoryAirflowGuide.........................................................................................66 3-25RemovingtheProcessorAirflowGuide.......................................................................................67 3-26RemovingFans1Aand1B............................................................................................................67 3-27OpeningtheReleaseClip..............................................................................................................68 3-28RemovingtheFrontPortionoftheProcessorAirflowGuide.......................................................68 3-29RoutingtheTurbofanPowerCablesThroughHeatsinkPosts.....................................................69 3-30DIMMSlotIdentification..............................................................................................................71 3-31InsertingtheDIMMIntotheConnector.......................................................................................73 3-32RemovingthePCICardCage.......................................................................................................74 3-33RemovingthePCICardCageCover.............................................................................................75 3-34InstallingaPCICard.....................................................................................................................76 3-35RemovingthePowerSupplyFillerPanel......................................................................................77 3-36ReplacingthePowerSupply.........................................................................................................77 10ListofFigures