HP 9000 Dclass Manual
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Table3-8PowerStates DCVoltage Applied? StandbyDC Voltage Applied? PowerActivatedThroughtheiLOMPPC Command;orFrontPanelPowerButton Activated? PowerCable PluggedInto Receptacle? PowerStates NoYesNoYesStandbypower YesYesYesYesFullpower NoNoNoNoOff NOTE:IfthepowerrestorefeatureissettoAlwaysOnthroughtheiLOMPPRcommand,the serverautomaticallypowersontothefullpowerstatewhenthepowercordispluggedintothe server. PoweringOntheServer Iftheserverisinthestandbypowerstate,powerontheservertofullpowerusingthefollowing methods: •iLOMPPCcommand •Powerbutton PoweringOntheServerUsingtheiLOMPPCCommand NOTE:IfthepowerrestorefeatureissettoAlwaysOnthroughtheiLOMPPRcommand,the serverautomaticallypowersontothefullpowerstatewhenthepowercordispluggedintothe server. TopowerontheserverusingtheiLOMPPCcommand,followthesesteps: 1.Plugallthepowercablesintothereceptaclesontherearpaneloftheserver. 2.Initiateaconsolesession,andaccesstheMPMainMenu. 3.EnterCMtoenablecommandmode. 4.EnterPCtousetheremotepowercontrolcommand. 5.EnterONtopowerontheserver,andenterYESwhenpromptedtoconfirmtheaction. 6.Starttheoperatingsystem. PoweringOntheServerManually NOTE:IfthepowerrestorefeatureissettoAlwaysOnthroughtheiLOMPPRcommand,the serverautomaticallypowersontothefullpowerstatewhenthepowercordispluggedintothe server. Tomanuallypowerontheserver,followthesesteps: 1.Plugallthepowercablesintothereceptaclesontherearpaneloftheserver. 2.Tostarttheserver,pressthePowerbutton. 3.Starttheoperatingsystem. PoweringOfftheServer Iftheserverisinthestandbyorfullpowerstate,powerofftheserverusingthefollowingmethods: •iLOMPPCcommand •Powerbutton PoweringtheServerONandOFF101
PoweringOfftheServerUsingtheiLOMPPCCommand TopowerofftheserverusingtheiLOMPPCcommand,followthesesteps: 1.Gracefullyshutdowntheoperatingsystem. 2.Initiateaconsolesession,andaccesstheMPMainMenu. 3.EnterCMtoenablecommandmode. 4.EnterPCtousetheremotepowercontrolcommand. 5.EnterOFFtopowerofftheserver,andenterYESwhenpromptedtoconfirmtheaction. CAUTION:ThemainDCvoltageisnowremovedfromtheserver;however,ACvoltage forstandbypowerisstillpresentintheserver. 6.Unplugallthepowercablesfromthereceptaclesontherearpaneloftheserver. PoweringOfftheServerManually Tomanuallypowerofftheserver,followthesesteps: 1.Gracefullyshutdowntheoperatingsystem. 2.PressthePowerbuttontopowerofftheserver. CAUTION:ThemainDCvoltageisnowremovedfromtheserver;however,ACvoltage forstandbypowerisstillpresentintheserver. 3.Unplugallthepowercablesfromthereceptaclesontherearpaneloftheserver. BootingtheOperatingSystem Thissectioncoversproceduresforbootingandshuttingdownanoperatingsystemontheserver. SupportedOperatingSystem TheonlysupportedoperatingsystemontheHP9000rp3410andrp3440serversisHP-UX11i Version1(andhigherHP-UXversionsthatsupportPA-RISCservers.) BootingandShuttingDownHP-UX ThissectiondescribesbootingandshuttingdownHP-UXontheHP9000rp3410andrp3440 servers. •TobootHP-UX,followoneoftheseprocedures: —“StandardHP-UXBootingUsingtheBootConsoleHandler”(page102)describesthe standardwaytobootHP-UX.TypicallythisresultsinbootingHP-UXinmulti-user mode. —“BootingHP-UXinSingle-UserMode”(page103)describeshowtobootHP-UXin single-usermode. —“BootingHP-UXinLVMMaintenanceMode”(page103)describeshowtobootHP-UX inLogicalVolumeManagement(LVM)maintenancemode. •ToshutdowntheHP-UXoperatingsystem,see“ShuttingDownHP-UX”(page103). StandardHP-UXBootingUsingtheBootConsoleHandler Iftheautobootfunctionisenabled,theserverbootstotheinstalledoperatingsystem.Ifautoboot isnotenabled,theserverenterstheBCH.TheBCHenablesyoutocontroltheserverbooting environment. TosetthebootpathifHP-UXisatapathotherthantheprimarypath,followthesesteps: TobootHP-UX,followthesesteps: 102InstallingtheSystem
1.AttheBCHMainMenu,enterMenu> co. 2.FromtheConfigurationMenu>prompt,enterpa pri xx/xx/xx. 3.FromtheConfigurationMenu>prompt,enterma. TobootHP-UXonceyouhavesettheprimarypath,followthesesteps: 1.AttheBCHMainMenu,enterMenu>bo pri.Thefollowingpromptdisplays: Do you wish to stop at the ISL prompt prior to booting (y/n)? 2.Entern. NOTE:Iftheserverfailstoboot,youmayberequiredtobootfromaDVDthatcontainsthe operatingsystemandothernecessarysoftware. BootingHP-UXinSingle-UserMode ToboottoHP-UXinsingle-usermode,followthesesteps: 1.AttheBCHMainMenu,entercommandorMenu>bo pri.Thefollowingmessagedisplays: Interact with IPL (Y, N, or Cancel)?> 2.TointeractwithIPL,entery. 3.AttheISL>prompt,enterhpux-is. BootingHP-UXinLVMMaintenanceMode ToboottoHP-UXinLVMmaintenancemode,followthesesteps: 1.AttheBCHMainMenu,entercommandormenu>bo pri.Thefollowingmessagedisplays: Interact with IPL (Y, N, or Cancel)?> 2.TointeractwithIPL,answery. 3.AttheISL>prompt,enterhpux-lm. ShuttingDownHP-UX ToshutdownHP-UXrunningonaserver,usetheshutdowncommand.Youhavethefollowing optionswhenshuttingdownHP-UX: •ToshutdownandrebootanHP-UXsystem,usetheshutdown -rcommand. •Toshutdownandhalt(poweroff)anHP-UXsystem,usetheshutdown -hcommand. Fordetails,seetheshutdown(1M)manpageandfollowthesesteps: 1.FromtheHP-UXcommandline,issuetheshutdowncommandtoshutdowntheHP-UX operatingsystem. 2.LogintoHP-UXrunningontheserverthatyouwanttoshutdown. YoushouldlogintotheiLOMPfortheserverandusetheConsolemenutoaccesstheserver console.AccessingtheconsolethroughtheiLOMPenablesyoutomaintainconsoleaccess totheserverafterHP-UXhasshutdown. 3.Issuetheshutdowncommandwiththeappropriatecommand-lineoptions. Thecommand-lineoptionsyouspecifydictatethewayinwhichHP-UXshutsdown,and whethertheserverisrebooted. UsethefollowinglisttochooseanHP-UXshutdownoptionfortheserver: •ToshutdownHP-UXandhalt(poweroff)theserver,issuetheshutdown -hcommand. TorebootahaltedserveryoumustpowerontheserverusingthePCcommandatthe iLOMPCommandmenu. •ToshutdownHP-UXandreboottheserver,issuetheshutdown -rcommand. BootingtheOperatingSystem103
VerifyingtheServerConfigurationUsingBootConsoleHandler TogotheInformationMenu,enterinfromtheBCHMainMenu.Usethecorrespondingcommand fromthemenutoverifytheenterandquantityofprocessors,memory,andI/Ocards: 1.ToenterthePOSSEshell,enterCOfromtheiLOMPMainMenu.Tolistallthecategories availableintheshell,enterhelp. •pr(Processors) •me(Memory) •io(CheckthePCIdeviceinformationtodetermineifthevaluesmatchthedevices installedintheserver) 2.Verifytheparameters. 3.ToreturntotheBCHMainMenu,usethemacommand. Troubleshooting Thissectionprovidesbasicservertroubleshootinginformation.Itisdesignedtohelpyoudiagnose commonissuesthatcanoccurduringserverinstallation. TroubleshootingMethodology Theserverwastestedpriortoshipping.Failuresencounteredduringinstallationcanbedueto damagethatoccurredintransit.Reseatingconnectorscanclearproblemsthatresultfromrough handling.Ifyouareinstallingcomponentsorassemblies,compatibilityproblemsorincorrect installationscanbethecauseoftheproblems.Ifyouareinstallingcomponentsorassemblies, checkthatitemsarecorrectlyinstalledandthatallconnectorsarefullyengaged.Iftheunitdoes notpoweron,checkthepowersourcebeforeproceeding. Ifaproblemisencounteredduringinitialoperation,removeanyadd-inoroptionalcomponents andretesttheserverbeforecontinuing.Verifybasicserveroperationbeforeinstallingadditional cardsandconfiguringsoftwareandhardwarefortheserverrequirements. Troubleshootingisbasedonobservationofserverstatusindicationsanderrormessages,andby checkingtheSEL.YoucanobservetheLEDindicatorsonthefrontandrearoftheserver.Error messagesaredisplayedonlocalandremoteconsoles.Systemhistory(console,event,andhistory logs)isavailablethroughtheiLOMP,andisaccessedthroughtheconsole. OfflinetroubleshootingprogramsareavailableontheresourceCDthatisshippedwiththe server.Totroubleshoottheserver,youmustbefamiliarwiththeOfflineDiagnosticsEnvironment (ODE)whichrunsfromBCH.Descriptionsanduserinformationaboutofflinetroubleshooting toolsareavailableontheHPwebsiteathttp://www.hp.com. Theofflinetoolsareavailablefordownloadingathttp://www.software.hp.com. TroubleshootingUsingtheServerPowerButton TheserverPowerbuttononthefrontpaneloperatesdifferentlydependingonhowlongthe buttonisheldin,andonwhattheserverisdoingwhenthebuttonispressed.Youmustbeaware ofitsusestoproperlytroubleshoottheserver. Table3-9describeswhathappenswhentheserverisatBCH,andyoupressthePowerbutton. Table3-9ServerPowerButtonFunctionsWhenServerisOnandatBCH ReactionAction Systempowerturnsoffimmediately(hardpoweroff)Onetothreeseconds Systempowerturnsoffimmediately(hardpoweroff)Fivesecondsorlonger Table3-10describeswhathappenswhentheserverisonwiththeoperatingsystemrunning, andyoupressthePowerbutton. 104InstallingtheSystem
Table3-10ServerPowerButtonFunctionsWhenServerisOnandOSisRunning ReactionAction Systempowerturnsoff(softwarecontrolledpoweroff)Onetothreeseconds Systempowerturnsoffimmediately(hardpoweroff)Fivesecondsorlonger Iftheserverisoff,andpowerisnotconnectedtoserverpowersupplies,pressingthePower buttonhasnoeffect. Iftheserverisoff,andpowerisconnectedtoserverpowersupplies,thefrontpanelpowerLED blinksata1Hzrate.Inthisstate,standbypowerisavailabletoservercircuits,butmainpower isoff. Table3-11describeswhathappenswhentheserverisoff,andyoupressthePowerbutton. Table3-11ServerPowerButtonFunctionsWhenServerisOff ReactionAction SystempowerturnsonOnetothreeseconds ServerDoesNotPowerOn TheserverPowerbuttononthefrontpaneloperatesdifferentlydependingonhowlongthe buttonisheld,andonwhattheserverisdoingwhenthebuttonispressed.Youmustbeaware ofitsusestoproperlytroubleshoottheserver. NOTE:Iftheserverisoff,andpowerisnotconnectedtoserverpowersupplies,pressingthe Powerbuttonhasnoeffect. Powerproblemsduringinstallationareusuallyrelatedtotheinstallationprocess.Iftheserver doesnotpoweron,checktheLEDindicatorsonthepowersupplyrearpanelsandfollowthese steps. •IftheACpowerLEDonthepowersupplyontherearpaneloftheserverislit,poweris availabletotheserver. •IftheACpowerLEDisnotlit,theserveriseitherinstandbypowermode,orthereisa problem.Reseatthepowersupply.Iftheproblempersists,removeandreseattheboard withintheserver.Iftheproblempersists,replacethepowersupplyorthepowersupply interfaceboard. •Iftheconsoleshowsthattheserverispoweredon,butserverLEDsindicatethatpoweris off,removeandreseatconnectorsontheLEDstatusboard.Iftheproblempersists,replace theLEDstatusboard. Iftheconsoleshowsthattheserverisnotpoweredon(serverisoff),removeandreseat connectorsonthesystemboard.Iftheproblempersists,replacethepowersupplyinterface board,orthesystemboard. OperatingSystemDoesNotBoot Iftheoperatingsystemdoesnotboot,butyouareabletoreachtheBCHfromeitherthemain diskpartitionortheCD,usethefollowingtoolstohelpsolvetheproblem: •Checkthesystemlogsandanalyzeanyerrormessages. •OfflineDiagnosticEnvironment(ODE) Troubleshooting105
OperatingSystemBootswithProblems Iftheoperatingsystemisrunningandyouareexperiencingproblems,usethefollowingtools tohelpsolvetheproblem: •LEDs •Errormessagesandeventlogs IntermittentServerProblems Youcanusuallytraceintermittentproblemsthatoccurduringinstallationtopowersource problems,alooseconnector,orsomeotherhardwareproblem.Ifyouareexperiencingintermittent problems,followthesesteps: 1.CheckiLOMPlogsandanalyzetheproblem.Determineifthereismorethanonesymptom andiftheproblemisrandom. 2.VerifythattheACpowersourceisstable. 3.Reseatallrearpanelconnectors. 4.Reseatallhot-swappablefansandpowersupplies. 5.ReseatallmainmemoryDIMMs. 6.Reseatallcableharnessesandboardconnectors. DVDProblems DVDproblemsthatoccurduringinstallationareusuallyrelatedtofaultyconnections.Ifyouare experiencingDVDproblems,followthesesteps: 1.Removeandreinsertthedisk. 2.Replacethedisk. 3.RemoveandreinstalltheDVDdrive.Checkthatconnectorsarefullyengaged. 4.ReplacetheDVDdrive. HardDriveProblems Harddriveproblemsthatoccurduringinstallationareusuallyduetoroughhandling.Thedrive maynotbecorrectlyseatedormayhavebeendamagedintransit.Ifyouareexperiencinghard driveproblems,followthesesteps: 1.Removeandreinsertthefaultyharddrive. 2.Swaptheharddrivewithonefromanotherslotorwithaknowngoodspare. 3.Removeandreinstalltheharddrivebackplane.Checkthatconnectorsarefullyengaged. 4.Replacetheharddrivebackplane. ConsoleProblems Consoleproblemsduringinstallationscanbecausedbyfaultyinterconnections.Ifyouare experiencingmonitor,keyboard,ormouseproblems,followthesesteps: 1.Checkthemonitorcontrols.Adjustcontrastandbrightnessasrequired. 2.Inspectallthepowerandinterconnectingcables.Checkthatallconsoleconnectorsarefully engaged. 3.CheckthatalliLOMPboardconnectorsarefullyengaged. 4.Exercisetheappropriateself-testfeaturesoftheconsolesoftware. DownloadingandInstallingtheLatestVersionoftheFirmware HPmakeseveryefforttoprovideyouwiththemostcurrentversionoffirmware.However,there canbeinstanceswhenthisisnotthecase. 106InstallingtheSystem
Toensureyouhavethelatestversionofthefirmwarerunningontheserver,downloadthelatest versionofthefirmwarefromtheweb,andcreateaCDtoinstallthefirmwareontheserver. DownloadingtheLatestVersionoftheFirmware Todownloadthelatestversionofthefirmwarefromtheweb,followthesesteps: 1.Goto:http://www.hp.com/go/bizsupport. 2.Selectdownloaddriversandsoftware. 3.SelectItanium-basedserversfromtheServercategory. 4.Selectyourproductfromtheserverslisted. 5.Selecttheoperatingsystem. 6.Selectthefirmwarepackageyouwanttodownload. 7.Downloadthefirmwarepackage,andfollowtheinstructionsforupdatingthefirmware includedinthereleasenotes. InstallingtheLatestVersionoftheFirmware Toinstallthelatestversionofthefirmwareontheserver,followthesesteps: 1.Initiateaserverconsolesession. 2.InserttheCDwiththecopyofthelatestversionofthefirmware. 3.UsingtheBCHMainMenu,boottothedrivethatcontainstheCDwiththeupdatedfirmware. 4.Followtheinstructionstoupdatethefirmware. TroubleshootingUsingLEDIndicators Ifyoususpectahardwarefailureduringinstallation,thesystemLEDshelpyouidentifythe problem.FrontcontrolpanelLEDsprovidesystemandsubassemblystatusinformationthat assistinidentifyingfailingitems.ThefollowingsectionsdescribetheseLEDs. FrontControlPanelLEDs ThefrontcontrolpanelLEDsshowthesystemstatusataglance. Figure3-52andTable3-12showthefrontcontrolpanelLEDanddefinitions. Figure3-52ControlPanelLEDsandButtons Table3-12FrontControlPanelLEDDefinitions DescriptionColorFlashRateStateLED/Button Systemnormal—OSupandrunningGreenSteadyRunningSystem OSbootingoratBCHGreenFlashingat 0.5Hz BootingSystem Troubleshooting107
Table3-12FrontControlPanelLEDDefinitions(continued) DescriptionColorFlashRateStateLED/Button Warning:Systemneedsattention.Redundancy lost,componentfailurepending.(Additional informationcanbefoundintheSystemLog) YellowFlashingat1 Hz AttentionSystem Hardfault,systemhaltedRedFlashingat2 Hz FaultSystem SystemoffN/AOffOffSystem PowernormalGreenSteadyOnPower HousekeepingvoltagepresentYellowFlashingat1 Hz OnPower PoweroffOffOffOffPower DiskactivityGreenFlashingat rateofdisk activity DiskLED ThermalOKGreenSteadyOKThermalLED ThermalwarningYellowFlashingat1 Hz WarningThermalLED SystemlocatorLEDcanberemotelyorlocally activatedordeactivated BlueFlashingat1 Hz Locator LED/button InformationtoCollectBeforeYouContactSupport BeforeyoucontactHPsupport: 1.Checkinformationontroubleshootingandattempttosolvetheproblem. •Notefailuresymptomsanderrorindications(LEDsandmessages)bycheckingtheSEL. •Trytodeterminepreciselywhatdidordidnothappen. 2.Collectthefollowinginformation: •Themodelnumberoftheserver(forexample,HP9000rp3440) •Theproductnumberoftheserver.Thisisfoundontheidentificationlabel,whichis foundatthefrontoftheunit(typicallyA9956A,A9951A,andsoon). •Theserialnumberoftheserver.Thisisfoundontheidentificationlabel. 3.Becomefamiliarwiththeserverconfiguration: •AreyouusingtheLAN,RS232,orwebinterfacetomonitortheserver? •Howmanyprocessors,DIMMs,andPCIcardshavebeeninstalled? •Whatversionsofprocessor,memory,andPCIcardsareusedandwherearethey installed? •Whataccessoriesareinstalled? 4.Determinethefollowing: •Whichfirmwareversionsareinuse? •Whendidtheproblemstart? •Haverecentchangesbeenmadetothesystem? •Whichoperatingsystemandversionisinuse? 108InstallingtheSystem
4BootingtheOperatingSystem ThischapterdescribesproceduresforbootingandshuttingdowntheHP-UXoperatingsystem ontheHP9000rp3410andrp3440servers. SupportedOperatingSystem Bootingtheserverloadstheoperatingsystem,whichisessentialforrunningallotherprograms. Youcanonlyrunoneoperatingsystemontheserveratonetime. TheHP-UX11iversion1(andhigherHP-UXversionsthatsupportPA-RISCsystems)issupported ontheserver. NOTE:HP-UXistheonlysupportedoperatingsystemforsingle-coreprocessors. YoucanfindinformationabouttheHP-UXoperatingsystemontheHPwebsiteatthefollowing links: ServerHardwareInformationhttp://docs.hp.com/hpux/hw/ DiagnosticsandEventMonitoring:HardwareSupportToolsCompleteinformationaboutHP hardwaresupporttools,includingonlineandofflinediagnosticsandeventmonitoringtools,is athttp://docs.hp.com/hpux/diag/.Thiswebsitehasmanuals,tutorials,FAQs,andotherreference material. BooksaboutHP-UXPublishedbyPrenticeHallThehttp://www.hp.com/hpbooks/websitelists theHPbooksthatPrenticeHallcurrentlypublishes,suchasHP-UXbooksincluding: •HP-UX11iSystemAdministrationHandbook http://www.hp.com/hpbooks/prentice/ptr_0130600814.html •HP-UXVirtualPartitions http://www.hp.com/hpbooks/prentice/ptr_0130352128.html HPBooksareavailableworldwidethroughbookstores,onlinebooksellers,andofficeand computerstores. BootingandShuttingDownHP-UX ThissectiondescribesbootingandshuttingdownHP-UXontheHP9000rp3410andrp3440 servers. •TobootHP-UX,followoneoftheseprocedures: —“StandardHP-UXBootingUsingtheBootConsoleHandler”(page109)describesthe standardwaytobootHP-UX.TypicallythisresultsinbootingHP-UXinmulti-user mode. —“BootingHP-UXinSingle-UserMode”(page110)describeshowtobootHP-UXin single-usermode. —“BootingHP-UXinLVMMaintenanceMode”(page110)describeshowtobootHP-UX inLogicalVolumeManagement(LVM)maintenancemode. •ToshutdowntheHP-UXoperatingsystem,see“ShuttingDownHP-UX”(page110). StandardHP-UXBootingUsingtheBootConsoleHandler Totheautobootfunctionisenabled,theserverbootstotheinstalledoperatingsystem.Ifautoboot isnotenabled,theserverenterstheBCH.TheBCHenablesyoutocontroltheserverbooting environment. TosetthebootpathifHP-UXisatapathotherthantheprimarypath,followthesesteps: SupportedOperatingSystem109
TobootHP-UX: 1.AttheBCHMainMenu,enterMenu> co. 2.FromtheConfigurationMenu>prompt,enterpa pri xx/xx/xx. 3.FromtheConfigurationMenu>prompt,enterma. TobootHP-UXonceyouhavesettheprimarypath,followthesesteps: 1.AttheBCHMainMenu,enterMenu>bo pri.Thefollowingpromptdisplays: Do you wish to stop at the ISL prompt prior to booting (y/n)? 2.Entern. NOTE:Iftheserverfailstoboot,youmayberequiredtobootfromaDVDthatcontainsthe operatingsystemandothernecessarysoftware. BootingHP-UXinSingle-UserMode ToboottoHP-UXinsingle-usermode,followthesesteps: 1.AttheBCHMainMenu,entercommandormenu>bo pri.Thefollowingmessagedisplays: Interact with IPL (Y, N, or Cancel)?> 2.TointeractwithIPL,entery. 3.AttheISL>prompt,enterhpux -is. BootingHP-UXinLVMMaintenanceMode ToboottoHP-UXinLVMmaintenancemode,followthesesteps: 1.AttheBCHMainMenu,entercommandormenu>bo pri.Thefollowingmessagedisplays: Interact with IPL (Y, N, or Cancel)?> 2.TointeractwithIPL,entery. 3.AttheISL>prompt,enterhpux -lm. ShuttingDownHP-UX ToshutdownHP-UXrunningonasystem,usetheshutdowncommand.Youhavethefollowing optionswhenshuttingdownHP-UX: •ToshutdownandrebootanHP-UXsystem,usetheshutdown -rcommand. •Toshutdownandhalt(poweroff)anHP-UXsystem,usetheshutdown -hcommand. Fordetails,seetheshutdown(1M)manpageandfollowthesesteps: 1.FromtheHP-UXcommandline,issuetheshutdowncommandtoshutdowntheHP-UX operatingsystem. 2.LogintoHP-UXrunningonthesystemthatyouwanttoshutdown. YoushouldlogintotheiLOMPfortheserverandusetheConsolemenutoaccessthe systemconsole.AccessingtheconsolethroughtheiLOMPenablesyoutomaintainconsole accesstotheserverafterHP-UXhasshutdown. 110BootingtheOperatingSystem