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Epson Wf 3520 Manual

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    LCD
    screen message
     Condition/solution
    
    No
    dial tone detected.
     Make
    surethephone cableisconnected correctlyandthephone lineworks.
     Try
    theCheck Fax
     If
    you connected theproduct toaPBX (Private BranchExchange) phoneline
     Connection.
     or
    Terminal Adapter,turnoffthe Dial Tone Detection setting.
     Combination
    ofIP
     There
    isaproblem withthenetwork connection toyour product.
     address
    andsubnet
     mask
    isinvalid. See
     your
    documentation.
     Recovery
    mode
     An
    error hasoccurred duringfirmware updating. Connectyourproduct using
     a
    USB cable andtrydownloading theFirmware UpdatefromEpsons support
     website.
    Ifyou stillneed help,contact Epsonforsupport.
     Note:
    Theinkpads inthe printer collect, distribute, andcontain theinkthat isnot used onprinted pages.
     During
    thelifeofyour product itmay reach acondition whereeithersatisfactory printquality cannot be
     maintained
    orthe inkpads havereached theend oftheir usable life.The Epson StatusMonitor, your
     LCD,
    orlights onthe control panelwilladvise youwhen these partsneed replacing. Ifthis happens
     during
    thestandard warrantyofthe product, theexchange ofthe product orreplacement ofthe pads is
     covered
    underthestandard warranty. Ifthe product isout ofwarranty, thepads canbereplaced byany
     Epson
    authorized serviceprovider. Thewaste inkpads arenotauser-serviceable part.
     Parent
    topic:Solving Problems
     Related
    tasks
     Checking
    forSoftware Updates
     Related
    topics
     Replacing
    InkCartridges andMaintenance Boxes
     Loading
    Paper
     Running
    aProduct Check
     Running
    aproduct checkhelpsyoudetermine ifyour product isoperating properly.
     1.
    Disconnect anyinterface cablesconnected toyour product.
     2.
    Load plainpaper inthe product.
     3.
    Press the homebutton, ifnecessary.
     4.
    Press theleftorright arrow button, selectSetup,then press OK.
     261  
    						
    							
    
    5.
    Select Maintenance ,then press OK.
     6.
    Select Nozzle Check,then press OK.
     7.
    Press oneofthe buttons.
     The
    nozzle checkpattern isprinted.
     8.
    Doone ofthe following, depending onthe results ofthe product check:
     •
    Ifthe page prints andthenozzle checkpattern iscomplete, theproduct isoperating properly.Any
     operation
    problemyoumay have could becaused byyour computer, cable,software, orselected
     262  
    						
    							
    
    settings.
    Checktheother solutions inthis book ortry uninstalling andreinstalling yourprinter
     software.
    
    •
    Ifthe page prints butthenozzle checkpattern hasgaps, cleanoralign theprint head.
     •
    Ifthe page doesnotprint, theproduct mayhave aproblem. Checktheother solutions inthis
     manual.
    Ifthey donot work, contact Epson.
     Parent
    topic:Solving Problems
     Related
    concepts
     Print
    Head Alignment
     Print
    Head Cleaning
     When
    toUninstall YourProduct Software
     Related
    references
     Where
    toGet Help
     Resetting
    ControlPanelDefaults
     If
    you have aproblem withsettings onthe product controlpanel,youcanreset themtotheir factory
     defaults.
    Youcanchoose whichsettings toreset orreset themall.
     1.
    Press the homebutton, ifnecessary.
     2.
    Press theleftorright arrow button, selectSetup,then press OK.
     3.
    Select Restore DefaultSettings ,then press OK.
     263  
    						
    							
    
    4.
    Select oneofthese options:
     •
    Reset FaxSend/Receive Settings:Resets allsettings onthe Send Settings, ReceiveSettings,
     and
    Communication screens.
     •
    Reset FaxData Settings :Erases thespeed diallist,group diallist,header, andfaxlog.
     •
    Wi-Fi/Network Settings:Resets allnetwork settings.
     •
    Reset Allexcept Network &Fax Settings :Resets allcontrol panelsettings, exceptfornetwork
     and
    faxsettings.
     •
    All Settings :Resets allcontrol panelsettings.
     You
    seeaconfirmation screen.
     5.
    Select Yestoreset theselected settings,thenpress OK.(Select No,then press OKifyou want to
     cancel
    theoperation.)
     Parent
    topic:Solving Problems
     Solving
    SetupProblems
     Check
    thesesections ifyou have problems whilesetting upyour product.
     Noise
    AfterInkInstallation
     Software
    Installation Problems
     Parent
    topic:Solving Problems
     Noise
    AfterInkInstallation
     If
    you hear noises fromyourproduct afterinstalling ink,trythese solutions:
     •
    The firsttime youinstall inkcartridges, theproduct mustprime itsprint head. Waituntilpriming
     finishes
    beforeyouturn offthe product, oritmay prime improperly anduseexcess inkthe next time
     you
    turn iton. Your product isfinished primingtheprint head when the power lightstops flashing.
     •
    Ifthe products printhead stops moving ormaking noise,andthecharging processhasnotfinished
     after
    6minutes, turnoffyour product. Turnitback onand check tosee ifcharging isstill inprogress. If
     it
    is still inprogress, contactEpsonforhelp.
     Parent
    topic:Solving SetupProblems
     264  
    						
    							
    
    Software
    Installation Problems
     If
    you have problems whileinstalling yourproduct software, trythese solutions:
     •
    Make sureyourproduct isturned onand anynecessary cablesaresecurely connected atboth ends. If
     you
    stillhave problems installingsoftware, disconnect thecable andcarefully followtheinstructions on
     the
    Start Here sheet. Alsomake sureyoursystem meetstherequirements foryour operating system.
     •
    Close anyother programs, includingscreensaversandvirus protection software,andinstall your
     product
    software again.
     •
    In Windows, makesureyourproduct isselected asthe default printerandthecorrect portisshown in
     the
    printer properties.
     •
    Ifyou seeanyerror message oryour software doesnotinstall correctly inWindows, youmay nothave
     software
    installation privileges.ContactyourSystem Administrator.
     Parent
    topic:Solving SetupProblems
     Solving
    Network Problems
     Check
    thesesolutions ifyou have problems settinguporusing yourproduct onanetwork.
     Note:
    Breakdown orrepair ofthis product maycause lossoffax and network dataandsettings. Epsonis
     not
    responsible forbacking uporrecovering dataandsettings duringorafter thewarranty period.We
     recommend
    thatyoumake yourownbackup orprint outyour faxand network dataandsettings.
     Product
    CannotConnect toaWireless RouterorAccess Point
     Network
    Software CannotFindProduct onaNetwork
     Product
    DoesNotAppear inMac OSXPrinter Window
     Cannot
    PrintOver aNetwork
     Cannot
    ScanOveraNetwork
     Printing
    aNetwork StatusSheet
     Parent
    topic:Solving Problems
     Product
    CannotConnect toaWireless RouterorAccess Point
     If
    your product hastrouble findingorconnecting toawireless routeroraccess point,trythese solutions:
     •
    Make suretoplace yourproduct withincontact rangeofyour router oraccess point.
     Note:
    Avoidplacing yourproduct nearamicrowave oven,2.4GHz cordless phone,orlarge metal
     object,
    suchasafiling cabinet.
     265 
    						
    							
    
    •
    Verify thatyour router oraccess pointisoperating correctlybyconnecting toitfrom yourcomputer or
     another
    device.
     •
    You may need todisable thefirewall andanyanti-virus softwareonyour wireless routeroraccess
     point.
    
    •
    Check tosee ifaccess restrictions, suchasMAC address filtering,aresetonthe router oraccess
     point.
    Ifaccess restrictions areset, add your products MACaddress toyour routers address list.To
     obtain
    yourproducts MACaddress, printanetwork statussheet. Thenfollow theinstructions inyour
     router
    oraccess pointdocumentation toadd theaddress tothe list.
     •
    Ifyour router oraccess pointdoes notbroadcast itsnetwork name(SSID), followtheinstructions that
     came
    withyour product toenter yourwireless networknamemanually.
     •
    Ifyour router oraccess pointhassecurity enabled, determine thekind ofsecurity itis using andany
     required
    password orpassphrase forconnection. Thenmake suretoenter theexact WEPkeyorWPA
     passphrase
    correctly.
     Parent
    topic:Solving Network Problems
     Network
    Software CannotFindProduct onaNetwork
     If
    EpsonNet Setupcannot findyour product onanetwork, trythese solutions:
     •
    Make sureyourproduct isturned onand connected toyour network. Verifyconnection usingyour
     product
    controlpanel.
     •
    Ifnecessary, reinstallyourproduct software andtryrunning EpsonNet Setupagain.
     Parent
    topic:Solving Network Problems
     Related
    concepts
     When
    toUninstall YourProduct Software
     Product
    DoesNotAppear inMac OSXPrinter Window
     If
    your product doesnotappear inthe Mac OSXprinter window, trythese solutions:
     •
    Turn yourproduct off,wait 30seconds, thenturnitback onagain.
     •
    Ifyou areconnecting theproduct wirelessly viaEpsonNet SetupandtheWiFi lightonyour product is
     not
    solid green, makesureyourproduct software wasinstalled correctly. Ifnecessary, reinstallyour
     software.
    
    Parent
    topic:Solving Network Problems
     Related
    concepts
     When
    toUninstall YourProduct Software
     266 
    						
    							
    
    Cannot
    PrintOver aNetwork
     If
    you cannot printover anetwork, trythese solutions:
     •
    Make surethatyour product isturned on.
     •
    Make sureyouinstall yourproducts networksoftware asdescribed inyour product documentation.
     •
    Print anetwork statussheetandverify thatthenetwork settingsarecorrect. Ifthe network statusis
     Disconnected
    ,check anycable connections andturn your product offand then onagain.
     •
    Ifyou areusing TCP/IP, makesuretheproducts IPaddress isset correctly foryour network. Ifyour
     network
    doesnotassign IPaddresses usingDHCP, setthe IPaddress manually.
     •
    Make sureyourcomputer andproduct areboth using thesame wireless network.
     •
    Ifnetwork printingisslow, printanetwork statussheetandcheck thesignal strength. Ifitis poor, place
     your
    product closertoyour router oraccess point.
     Note:
    Avoidplacing yourproduct nearamicrowave oven,2.4GHz cordless phone,orlarge metal
     object,
    suchasafiling cabinet.
     •
    Check yourwired LANrouter oraccess pointtosee ifthe LED forthe port towhich yourproduct is
     connected
    ison orflashing .If the link LED isoff, trythe following:
     •
    Make suretheEthernet cableissecurely connected toyour product andtoyour router, access
     point,
    switch, orhub.
     •
    Try connecting yourproduct toadifferent portoradifferent router,access point,switch, orhub.
     •
    Try connecting withadifferent Ethernet cable.
     •
    Try printing toyour product fromanother computer onthe network.
     •
    Ifyou areconnecting theproduct viaEpsonNet SetupandtheWiFi lightonyour product isnot solid
     green
    ,make sureyourproduct software wasinstalled correctly. Ifnecessary, reinstallyoursoftware.
     Parent
    topic:Solving Network Problems
     Related
    concepts
     When
    toUninstall YourProduct Software
     Related
    tasks
     Printing
    aNetwork StatusSheet
     267 
    						
    							
    
    Cannot
    ScanOveraNetwork
     If
    you cannot startEpson Scanforscanning overanetwork, trythese solutions:
     •
    Ifyou arescanning alarge original atahigh resolution, anetwork communication errormayoccur. Try
     scanning
    againatalower resolution.
     •
    Ifnetwork communication wasinterrupted whilestarting EpsonScan,exitEpson Scan,waitafew
     seconds,
    andrestart it.IfEpson Scancannot restart, turnoffyour product, turnitback on,and try
     restarting
    EpsonScanagain.
     •
    Check theconnection settingandtesttheconnection usingEpson ScanSettings:
     Windows
    8:Navigate tothe Start screen andselect EPSON ScanSettings .Make surethe
     Connection
    settingisset toNetwork ,then clicktheTest button.
     Windows
    (otherversions) :Click orStart >All Programs orPrograms >EPSON >EPSON
     Scan
    >EPSON ScanSettings .Make suretheConnection settingisset toNetwork ,then clickthe
     Test
    button.
     Mac
    OSX:Open theApplications folder,clickEpson Software ,and click EPSON ScanSettings .
     Make
    suretheConnection settingisset toNetwork ,then clicktheTest button.
     •
    Make suretheoption selected asthe Timeout Settinginthe Epson ScanSettings program islong
     enough
    tocomplete scanningoveranetwork.
     •
    You may need todisable thefirewall andanyanti-virus softwareonyour wireless routeroraccess
     point.
    
    Note:
    WithMacOSX10.6, 10.7,or10.8, inaddition toscanning withImage Capture, youcandownload
     and
    install Epson Scanscanning software. EpsonScanprovides additional imageadjustment andphoto
     correction
    featuresforenhancing scannedimages,andprovides aninterface forTWAIN-compliant OCR
     scanning
    software, suchasABBYY FineReader. Todownload EpsonScan,visitEpsons driver
     download
    site(U.S. downloads orCanadian downloads ).
     Parent
    topic:Solving Network Problems
     Related
    topics
     Scanning
    
    Printing
    aNetwork StatusSheet
     You
    canprint anetwork statussheettohelp youdetermine thecauses ofany problems youmay have
     using
    yourproduct onanetwork.
     1.
    Press the homebutton, ifnecessary.
     268  
    						
    							
    
    2.
    Press theleftorright arrow button, selectWi-FiSetup ,then press OK.
     3.
    Select Wi-Fi/Network Status.
     4.
    Press oneofthe buttons toprint thenetwork statussheet.
     (Press
    theStop/Reset buttonifyou want tocancel theoperation.)
     Examine
    thesettings shownonthe network statussheettodiagnose anyproblems youhave.
     Parent
    topic:Solving Network Problems
     Solving
    Copying Problems
     Check
    thesesolutions ifyou have problems copyingwithyour product.
     Product
    MakesNoise,ButNothing Copies
     Product
    MakesNoiseWhen ItSits foraWhile
     Parent
    topic:Solving Problems
     Product
    MakesNoise,ButNothing Copies
     If
    your product makesanoise, butnothing copies,trythese solutions:
     •
    Run anozzle checktosee ifany ofthe print head nozzles areclogged. Thenclean theprint head, if
     necessary.
    
    •
    Ifthe nozzle checkpagedoesnotprint, buttheproducts powerison, make sureyourproduct
     software
    isinstalled correctly.
     269   
    						
    							
    
    •
    Make sureyourproduct islevel (nottilted).
     Parent
    topic:Solving Copying Problems
     Related
    concepts
     Print
    Head Alignment
     Print
    Head Cleaning
     Product
    MakesNoiseWhenItSits foraWhile
     Your
    product isperforming routinemaintenance. Thisisnormal.
     Parent
    topic:Solving Copying Problems
     Solving
    PaperProblems
     Check
    thesesections ifyou have problems usingpaper withyour product.
     Paper
    Feeding Problems
     Paper
    JamProblems InsidetheProduct
     Paper
    JamProblems inthe Paper Cassette
     Paper
    JamProblems inthe Duplexer (RearCover)
     Document
    Jamsinthe Automatic Document Feeder
     Paper
    Ejection Problems
     Parent
    topic:Solving Problems
     Paper
    Feeding Problems
     If
    you have problems feedingpaper,trythese solutions:
     •
    Ifpaper doesnotfeed forprinting, removeitfrom therear feed slotorcassette. Reloaditagainst the
     right
    side, thenadjust theedge guides. Makesurethepaper stackisnot above thetabonthe edge
     guides
    insidethecassette.
     •
    Ifmultiple pagesfeedatonce, remove thepaper, fantheedges toseparate thesheets, andreload it.
     •
    Do not load more thantherecommended numberofsheets.
     •
    Ifpaper jamswhen youprint onboth sides ofthe paper, tryloading fewersheets.
     •
    For best results, followtheseguidelines:
     •
    Use new, smooth, high-quality paperthatisnot curled, creased, old,toothin, ortoo thick.
     •
    Load paper inthe cassette printable sidedown.
     270 
    						
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