Comdial Dsu II Digital Telephone System Instructions Manual

							3.19.8 Positive Disconnect Supervision
Description:When a station is on line with an outside caller and the caller hangs up, the CO may send
a positive disconnect signal to the DSU II. You can enable the positive disconnect
supervision feature on a per-line basis. If you enable positive disconnect supervision,
when the system receives the CO’s positive disconnect signal, the system resets the toll
restriction, releases the current call record, and creates a new call record in its place.
To Program:1. Dial 48.“DIS. SUPERVISION”
2. Select line ports for disconnect supervision (LED On = lines selected to receive
tables).
—Line port 1–14 = Dial01–04or pressA1–A14
—Line port 15, 16 = Dial15,16or pressB1,B2
—Line port 17–24 = Dial17–24or pressHOLDthen pressA1–A8.
3. DialSfor configuration mode.
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							3.20 The Tracker Paging System
The optional Tracker Paging System allows users to send alpha/numeric or numeric-only messages to
Tracker pagers assigned to station extension numbers. The type of message that the system delivers
depends upon the model Tracker Pager being used.
You should make a record of all programming decisions that you make—it will help you keep track of
what you have done and will help you troubleshoot any problem that might arise later.
NOTE: A lighted LED next to the programming button for the selection indicates the current
configuration. When a single button provides a toggle (on/off) action, the lighted LED
indicates the feature is active.
The first step in any programming sequence is to enter the base level. Once in this mode, you can dial the
feature code for any desired configuration. Enter the base level with the following procedure: press
INTERCOMthen dialS#746S. When you want to end the programming, press theSPEAKERbutton
to end the programming procedure and return the system to normal operation.
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							3.20.1 Enabling The Tracker Paging System
Description:Use this procedure to enable the Tracker Paging System feature as a system-wide feature.
To Program:1. Dial17.“SYSTEM FEATURES”
2. Dial06.“TRACKER XXXXXX”
3. PressA1to toggle between enable or disable (LED On = Enabled)
—OR—
dial1to Enable (A1 LED On)“TRACKER ENABLED”
dial2to Disable.
4. PressSSfor configuration mode.“TRACKER DISABLED”
To change setting, repeat procedure and make opposite selection.
3.20.2 Enabling Tracker Pagers For Stations
Description:After you have enabled the Tracker Paging System as a system-wide feature, enable the
Tracker pagers at individual stations. Station users can disable a Tracker Pager by
pressingINTERCOM #06or enable a Pager by pressingINTERCOMS06.
To Program:1. Dial53.“STATION FEATURES”
2. Dial37.“DISPLAY PAGER”
3. Enable Tracker pager operation
—Dial10–57or pressC10–C57(LED On = Enabled).
4. PressSSfor configuration mode.
To clear current setting, repeat procedure.
NOTE:The Pager’s ID must be programmed to correspond to a DSU station
number. Pager programming must be done through the Tracker base station.
Refer to the “Program Mode” section of IMI89–138, Operating Instructions
For The Tracker Paging System.
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							3.20.3 Setting The Data Parameters
Description:You must set the data parameters of the data port where you connect Tracker to 9600
baud, eight data bits, one stop bit, and no handshaking to ensure proper Tracker operation.
NOTE: The Tracker base station must also be programmed for 9600 baud so that it
matches the DSU setting. The default Tracker base station baud setting is
9600; however, if  you want to check or change the baud setting in the base
station, refer to section V, “Software Configuration,” of 68P81101B25–O,
Alphanumeric Interface Option.
To Program:1. Dial15.“BAUD RATE”
2. Dial1for port A
3. Dial0811for data parameters.
4. PressSSfor configuration mode.
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							3.21 Digital Voice Announcing (DVA)
Digital voice announcing uses a hardware peripheral device (product code DVA01) connected to a digital
station port to play pre-recorded announcements and messages during an in-progress call. The DVA
stores the pre-recorded messages in its memory for recall when needed. While the DVA is not automatic,
it enhances the following features by providing automated voice prompts and dialing instructions to
callers; direct department call with department calling distribution (DCD), direct inward station dialing
(DISD), and Tracker Paging System. Before you can enhance the DCD or DISD features, you must
completely program them using instructions earlier in this chapter. Refer to section 3.11,Configuring The
Direct Department Callingfor DCD programming information. Refer to section 3.12,Configuring The
Direct Inward Station Dialingfor DISD programming.
You should use chapter 4,SystemRecordsto record the programming decisions that you make—it will
help you keep track of what you have done and will help you troubleshoot any problem that might arise
later.
NOTE: A lighted LED next to the programming button for the selection indicates the current
configuration. When a single button provides a toggle (on/off) action, the lighted LED
indicates the active feature.
The first step in any programming sequence is to enter the base level. Once in this mode, you can dial the
feature code for any desired configuration. Enter the base level with the following procedure: press
INTERCOMthe dialS#746S. When you want to end the programming, press theSPEAKERbutton to
end the programming procedure and return the system to normal operation.
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							3.21.1 Programming For DCD Operation
Description:When you plan to enhance DCD operation with the DVA, you must first completely
program the system for DCD operation.
To Program:To enable the system for DCD operation, refer to the instructions in section 3.11,Direct
Department Callingand complete the following steps:
1. Assign direct department dialing access code (often referred to as a department pilot
number).
2. Assign direct department calling line ports.
3. Assign direct department calling station ports.
4. Refer to the instructions in section 3.7.6,Call Forward On Busy/Ring No-Answer,
and program the department stations to have ring no-answer call forwarding.
5. Use the procedure described immediately below, and program the DCD department
transfers before disconnect.
3.21.2 DCD Department Transfers Before Disconnect
Description:Because the system will continue transferring a call back to a department after a recall to
DVA time-out has occurred, you can set the number of transfer times that occur before
the system drops the call.
To Program:1. Dial17.“SYSTEM FEATURES”
2. Dial10.“DEPT XFR X”
3. Choose 1–9 transfer times or set system to always transfer.
(LED On = Enabled)
—Dial 1 or pressA1“DEPT XFR 1”
—Dial 2 or pressA2“DEPT XFR 2”
—Dial 3 or pressA3“DEPT XFR 3”
—Dial 4 or pressA4“DEPT XFR 4”
—Dial 5 or pressA5“DEPT XFR 5”
—Dial 6 or pressA8“DEPT XFR 6”
—Dial 7 or pressA9“DEPT XFR 7”
—Dial 8 or pressA10“DEPT XFR 8”
—Dial 9 or pressA11“DEPT XFR 9”
—Dial 0 or pressA12“NEVER DISCONNECT”
4. PressSSfor configuration mode.
To change setting, repeat procedure and make different selection.
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							3.21.3 Programming For DISD Operation
Description:When you plan to enhance DISD operation with the DVA, you must first completely
program the system for DISD operation.
NOTE: You should set a DISD dial time that is as long as the maximum time needed
to complete the longest DVA message. For example, if the longest DVA
message is 60 seconds, set the DISD dial time to 60 seconds. If the DISD dial
time is longer than the DVA message, the message will repeat itself. If the
DISD dial time is shorter than the DVA message, the message will not finish.
To Program:To enable the system for DISD operation, refer to section 3.12,Direct Inward Station
Dialing Configuration, and complete the following steps:
1. Program the dial time limit.
2. Assign a DISD Assist station.
3. Program the DISD Incoming Rings.
4. Program inhibit DISD digit dialing.
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							3.21.4 Enabling/Disabling Digital Voice Announcing (DVA)
Description:You can enable DVA support for both DISD and DCD operation.
To Program:To assign DVA support for DISD operation.
1. Dial17.“SYSTEM FEATURES”
2. Dial07.“DISD DVA XXXXXXX”
3. Press A1 to toggle between enable and disable (LED on = Enable)
—OR—
Dial1to Enable (A1 LED is on)“DISD DVA ENABLE”
Dial2to Disable.“DISD DVA DISABLE”
4. PressSSfor configuration mode.
To change setting, repeat procedure and make opposite selection.
To Program:To assign DVA support for DCD operation.
1. Dial17.“SYSTEM FEATURES”
2. Dial08.“DCD DVA XXXXXXX”
3. PressA1to toggle between enable and disable (LED On = Enable).
—OR—
Dial1to Enable (A1 LED is on)“DCD DVA ENABLE”
Dial2to Disable.“DCD DVA DISABLE”
4. PressSSfor configuration mode.
To change setting, repeat procedure and make opposite selection.
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							3.21.5 Programming The DVA Messages
Description:You or the system attendant can store the customized messages in the DVA device in one
of two ways: by delivering them from the telephone handset at station 10 or 12 or by
playing the contents of a professionally-supplied tape recording into the DVA memory.
The DVA provides up to four unique messages. The total available message time is two
minutes for one message if needed. Because of the time constraints, it is a good practice
to script your messages ahead of time so that you can read them aloud in a clear and
concise manner as you store them in the DVA memory.
The voice prompt messages fall into four categories:
Day Answer Messages
For DCD callers—“Welcome to Acme’s sales department, all of our agents are busy. Please stay on the
line and an agent will answer your call as soon as possible.”
For DISD callers—“Welcome to Acme’s Company. If you know your party’s extension, dial it now;
otherwise, stay on the line and an attendant will answer your call.”
Night Answer Messages
For DCD callers—“Welcome to Acme’s sales department. Our hours are eight to four-thirty. Please call
tomorrow during those hours.”
For DISD callers—“Welcome to Acme Company. Our hours are eight to four-thirty. Please call
tomorrow during those hours.”
Recall Messages
For DCD callers—“Please hold. An agent will be with you as soon as possible.”
For DISD callers—“The party you have called is not available. Please dial a new extension number.”
For DISD callers to systems that have the Tracker Paging System installed—“The party you have called
is not available. Please dial a new extension number or dial # plus your call-back number followed by
another # to page your party.”
Drop Message
“Thanks for calling Acme, good bye.”
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							To Program:1. Dial08.“DVA TABLE NUM”
2. Choose the message style.
—Dial1for DISD message style.“PORT NUMBER”
—Dial2for DCD message style.“PORT NUMBER”
3. Select DVA station ports
—Dial10–57or pressC10–C57(LED On = Selected).
4. Press#to end DVA station port entry.“DVA MESSAGES”
5. Press0to erase all four messages.
6. Dial code for message type you wish to record
—Dial5to record day answer message
—Dial6to record night answer message
—Dial7to record recall message
—Dial8to record drop message
—Dial9to stop recording.
7. Record the messages using either step a or step b, described below. Note the length
of time for the message. Remember, the maximum allowed time for messages is two
minutes.
a. Read the message aloud into the telephone handset mouthpiece.
—OR—
b. Start the audio tape recorder and play the pre-recorded message.
8. Press9and repeat steps 6–7 for each message.
9. Dial code to listen to your recorded messages.
—Dial1to play day answer message.
—Dial2to play night answer message.
—Dial3to play recall message.
—Dial4to play drop message.
—Dial9to stop playback.
10. To record or play messages for another DVA, pressSand repeat steps 2–8.
11. When finished, pressSPEAKERto end.
NOTE:You should set a DISD dial time that is as long as the maximum time needed
to complete the longest DVA message. For example, if the longest DVA
message is 60 seconds, set the DISD dial time to 60 seconds. If the DISD dial
time is longer that the DVA message, the message will repeat itself. If the
DISD dial time is shorter than the DVA message, the message will not finish.
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