Comdial Dsu II Digital Telephone System Instructions Manual

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IMI66–132 DSU II Digital Telephone System
2 – 90  Installing The DSU II Digital Telephone System 
						

							Programming The DSU II System
SectionTitle ..........................................................................................................Page
3.1 Using Chapter Three .................................................................................3–7
3.2 Understanding System Programming ......................................................3–7
3.2.1 Using A Telephone To Program The System .........................................3–7
3.2.2 Supporting DigiTech Telephones (Revision I And Later) .................... 3–8
3.2.3 Converting Button Designations ............................................................3–9
3.2.4 Using A VDT To Program The System ...............................................3–11
3.2.5 Using Block Programming ...................................................................3–11
3.2.6 Master Clearing The System ................................................................3–11
3.2.7 Using Programming Overlays ..............................................................3–11
3.3 Master Clearing and Defaulting The System ........................................3–12
3.3.1 Master Clearing The System ................................................................3–12
3.3.2 Defaulting The System .........................................................................3–12
3.3.3 Defaulting The Lines ............................................................................3–12
3.3.4 Defaulting The Stations ........................................................................3–13
3.3.5 Defaulting The Button Assignments ....................................................3–13
3.3.6 Defaulting The Toll Restriction Tables ................................................3–13
3.3.7 Programming Password Protection ......................................................3–14
3.4 System Features........................................................................................3–16
3.4.1 Automatic Station Relocation ...............................................................3–16
3.4.2 Data Baud Rate .....................................................................................3–17
3.4.3 Do Not Disturb (DND) .........................................................................3–18
3.4.4 Exclusive Hold .....................................................................................3–19
3.4.5 Music On Hold .....................................................................................3–19
3.4.6 LCD Messaging ....................................................................................3–20
3.4.7 PA Port Options ....................................................................................3–22
3.4.8 Station Monitoring ................................................................................3–24
3.4.9 System Alarm Reporting ......................................................................3–25
3.4.10 System Clock ........................................................................................3–26
3.4.11 System Speed Dial ...............................................................................3–26
3.4.12 Tandem Attendant ................................................................................3–28
3
DSU II Digital Telephone System IMI66–132
Programming The DSU II System 3 – 1 
						

							SectionTitle ..........................................................................................................Page
3.4.13 Tone or Voice Signaling .......................................................................3–28
3.4.14 Inhibiting System Features ...................................................................3–29
3.5 System Timing ..........................................................................................3–30
3.5.1 Call Park Recall Time...........................................................................3–30
3.5.2 Extended DTMF Tones For Automatic Dialing ...................................3–31
3.5.3 Pause Time ...........................................................................................3–32
3.5.4 Recall/Flash ..........................................................................................3–32
3.5.5 Timed Hold Recall................................................................................3–33
3.5.6 Unanswered Call Transfer Recall Time ...............................................3–34
3.6 Line Programming ...................................................................................3–35
3.6.1 Abandoned Hold Release .....................................................................3–35
3.6.2 Automatic Privacy ................................................................................3–36
3.6.3 Line Disable ..........................................................................................3–37
3.6.4 Line Groups ..........................................................................................3–37
3.6.5 Line Names ...........................................................................................3–38
3.6.6 Line Port Functions ..............................................................................3–40
3.6.7 Line To Line Port Re-Assignment........................................................3–41
3.6.8 Pulse/Tone Switchable .........................................................................3–42
3.6.9 Block Programming ..............................................................................3–43
3.6.10 Positive Disconnect Supervision ..........................................................3–44
3.7 Station Features........................................................................................3–45
3.7.1 Access Denied ......................................................................................3–46
3.7.2 All-Call and Zone Paging .....................................................................3–47
3.7.3 Audible Monitoring ..............................................................................3–49
3.7.4 Automatic Hold ....................................................................................3–50
3.7.5 Automatic Privacy ................................................................................3–51
3.7.6 Call Forward On Busy/Ring–No Answer .............................................3–52
3.7.7 Call Origination Denied........................................................................3–54
3.7.8 Central Message Desk ..........................................................................3–54
3.7.9 Data Security Port .................................................................................3–55
3.7.10 Dual Console Feature ...........................................................................3–55
3.7.11 Executive Override ...............................................................................3–56
3.7.12 Flexible Ringing Assignments..............................................................3–57
3.7.13 Flexible Station Numbering..................................................................3–60
IMI66–132 DSU II Digital Telephone System
3 – 2 Programming The DSU II System 
						

							SectionTitle ..........................................................................................................Page
3.7.14 Group Call Pickup ................................................................................3–60
3.7.15 Handset Volume Control OnImpactTelephones................................ 3–61
3.7.16 Headset Interface ..................................................................................3–62
3.7.17 Interactive Buttons ............................................................................... 3–63
3.7.18 Idle Line Preference..............................................................................3–64
3.7.19 Personal Ringing Tones ........................................................................3–65
3.7.20 Prime Line, Prime Group, And Prime Intercom ...................................3–66
3.7.21 Message Wait Originate .......................................................................3–66
3.7.22 Ringing Line Preference .......................................................................3–67
3.7.23 Subdued Off-Hook Voice Announce (SOHVA) Features .................. 3–67
3.7.24 Service Observing.................................................................................3–71
3.7.25 Station Disable ......................................................................................3–72
3.7.26 Station Name ........................................................................................3–72
3.7.27 Station To Station Port Reassignment ..................................................3–74
3.7.28 System Alarm Report Stations .............................................................3–75
3.7.29 Voice Announce Blocking....................................................................3–76
3.7.30 Block Programming ..............................................................................3–76
3.8 Button Mapping The Stations (Non-Square Configuration) .............. 3–77
3.8.1 Account Code Button ...........................................................................3–78
3.8.2 Automatic Call-Back Button ................................................................3–78
3.8.3 Blank Buttons .......................................................................................3–79
3.8.4 Call Forward Button .............................................................................3–79
3.8.5 Call Park Orbit Button ..........................................................................3–80
3.8.6 Do Not Disturb (DND) Button .............................................................3–80
3.8.7 DSS/BLF Button...................................................................................3–81
3.8.8 Line Button ...........................................................................................3–82
3.8.9 Line Group Button ................................................................................3–82
3.8.10 Line Group Queue Button ....................................................................3–83
3.8.11 Multiple Intercom Button .....................................................................3–83
3.8.12 Privacy Button ......................................................................................3–84
3.8.13 Save Button...........................................................................................3–84
3.8.14 Voice Announce Block Button .............................................................3–85
3.8.15 Zone Page/All-Call Button ...................................................................3–85
DSU II Digital Telephone System IMI66–132
Programming The DSU II System 3 – 3 
						

							SectionTitle ..........................................................................................................Page
3.9 Account Codes ..........................................................................................3–86
3.9.1 Account Code Length ...........................................................................3–86
3.9.2 Account Code List ................................................................................3–87
3.9.3 Enabled or Disabled Account Codes ....................................................3–88
3.9.4 Forced or Optional Entry Account Codes ............................................3–88
3.9.5 Message Display Time For Account Codes .........................................3–90
3.9.6 Verified Account Code Entry ...............................................................3–91
3.10 The Industry-Standard Telephone Interface ........................................3–92
3.10.1 IST Station Port Line Assignment ........................................................3–92
3.10.2 IST Distinctive Ringing ........................................................................3–94
3.10.3 IST Through Dialing ............................................................................3–94
3.11 Direct Department Calling ......................................................................3–95
3.11.1 Access Codes For Direct Department Calling ......................................3–96
3.11.2 Line Ports For Direct Department Calling ...........................................3–96
3.11.3 Station Ports For Direct Department Calling .......................................3–97
3.11.4 Unanswered Call Transfer Recall Time
For Direct Department Calling .............................................................3–98
3.11.5 Call Forward On Ring—No Answer ....................................................3–99
3.12 Direct Inward Station Dialing...............................................................3–100
3.12.1 Dial Time Limit ..................................................................................3–100
3.12.2 Inhibiting DISD Digit Dialing ............................................................3–101
3.12.3 DISD Assist Station ............................................................................3–101
3.12.4 DISD Incoming Rings ........................................................................3–102
3.12.5 Enable/Disable Call Waiting Tone .....................................................3–102
3.13 Data Printer Service...............................................................................3–103
3.13.1 Enable Data Printer Operation ............................................................3–103
3.14 Voice Mail Interface...............................................................................3–104
3.14.1 Voice Mail Port ..................................................................................3–105
3.14.2 Automatic Transfer of Voice Mail .....................................................3–108
3.14.3 Voice Mail Line ID.............................................................................3–108
3.14.4 Voice Mail Transfer on Busy .............................................................3–109
3.14.5 Transferring Callers To Voice Mail ...................................................3–109
3.14.6 Positive Disconnect Supervision ........................................................3–110
3.14.7 Voice Mail Pause ................................................................................3–110
IMI66–132 DSU II Digital Telephone System
3 – 4 Programming The DSU II System 
						

							SectionTitle ..........................................................................................................Page
3.15 Versatile Voice Processing.....................................................................3–111
3.15.1 Using Tracker Paging System With Versatile Voice Processing ...... 3–111
3.15.2 Using Tracker For Message Notification ...........................................3–112
3.15.3 Transferring Callers To Voice Mail ...................................................3–112
3.15.4 Auto Station Logon ............................................................................3–112
3.15.5 Visual Voice Mail Support .................................................................3–113
3.16 Integrated Call Costing .........................................................................3–114
3.16.1 Call Costing Flow Diagram Examples ...............................................3–115
3.16.2 Exception Tables (Local Calls And Long Distance Calls) ................ 3–121
3.16.3 Office Code Band Tables (Local Calls) .............................................3–122
3.16.4 Zone Call Band Tables (Long Distance Calls) ...................................3–123
3.16.5 Area Code Band Tables (Long Distance Calls)..................................3–124
3.16.6 Call Rate Tables (Local And Long Distance Calls) ...........................3–125
3.16.7 Discard Digits .....................................................................................3–127
3.16.8 Dialing Time And Answer Time ........................................................3–128
3.16.9 LCD Speakerphone Display Of Costed Calls.....................................3–129
3.17 Specialized Route Access .......................................................................3–130
3.17.1 Enable The SRA Feature ....................................................................3–130
3.17.2 Enable SRA Office And Area Code Tables .......................................3–131
3.17.3 Enable Special SRA Area Code Tables ..............................................3–133
3.17.4 Insert Digits For SRA .........................................................................3–135
3.17.5 SRA Overflow Line Group.................................................................3–136
3.17.6 SRA Wait Time ..................................................................................3–137
3.18 Station Message Detail
Accounting/Reporting (SMDA/SMDR) ..............................................3–138
3.18.1 SMDA Department Numbers .............................................................3–139
3.18.2 SMDA Station Assignment ................................................................3–139
3.18.3 SMDA Printout ...................................................................................3–140
3.18.4 SMDR Printout ...................................................................................3–142
3.18.5 SMDA Records Deleted By The Attendant .......................................3–143
DSU II Digital Telephone System IMI66–132
Programming The DSU II System 3 – 5 
						

							SectionTitle ..........................................................................................................Page
3.19 Toll Restriction Tables...........................................................................3–144
3.19.1 Assign Entries To Toll Restriction Tables .........................................3–145
3.19.2 Programming Toll Restriction Table Entries......................................3–146
3.19.3 Assign Toll Restriction Tables To Lines ............................................3–147
3.19.4 Assign Toll Restriction Tables To Stations ........................................3–147
3.19.5 Assign Toll Restriction Tables To Stations
For Night Transfer (of ringing) ..........................................................3–148
3.19.6 Assign Toll Restriction Tables To System Speed Dial Calls ............ 3–148
3.19.7 Assign Toll Restriction Override (TRO) Code...................................3–149
3.19.8 Positive Disconnect Supervision ........................................................3–150
3.20 The Tracker Paging System ..................................................................3–151
3.20.1 Preparing The System .........................................................................3–152
3.20.2 Enabling The Tracker Paging System ................................................3–152
3.20.3 Enabling The Tracker Pagers For Stations .........................................3–153
3.20.4 Setting The Data Parameters ..............................................................3–153
3.21 Digital Voice Announcing (DVA) .........................................................3–154
3.21.1 Programming For DCD Operation .....................................................3–155
3.21.2 DCD Department Transfers Before Disconnect .................................3–155
3.21.3 Programming For DISD Operation ....................................................3–156
3.21.4 Enabling/Disabling Digital Voice Announcing (DVA) .................... 3–157
3.21.5 Programming The DVA Messages .....................................................3–158
3.22 The Data Interface Unit.........................................................................3–160
3.22.1 Programming Data Buttons ................................................................3–160
3.22.2 Remote Data Station ...........................................................................3–161
3.22.3 Creating Data Security Groups ...........................................................3–161
3.23 Caller ID Service Support .....................................................................3–162
3.23.1 Assigning Caller ID Lines (required programming) ..........................3–165
3.23.2 Assigning Caller ID Stations (required programming) ..................... 3–165
3.23.3 Configuring Com 2 Data Port (required programming) .................... 3–166
3.23.4 Setting The Audible First Ring Feature (optional programming) ......3–166
3.23.5 Setting The Caller ID Distribution (optional programming) ............. 3–167
3.23.6 Assigning A “SAVE” button (optional programming) ..................... 3–167
IMI66–132 DSU II Digital Telephone System
3 – 6 Programming The DSU II System 
						

							3.1 Using Chapter Three
Since Chapter 3 deals only with the programming of the system, each programming step
includes only a brief explanation of that feature. Therefore, before you begin programming the
system, familiarize yourself with all of the system’s features that are discussed in Appendix A.
By doing so, you can be certain that you are programming what the customer wants.
NOTE: Prior to taking any programming action, determine all desired parameters and
requirements. Record this data on the programming reference tables provided in
Chapter 4.
3.2 Understanding System Programming
While the Digital Telephone System offers many functional possibilities, it is your programming
that determines the system’s operation. You can program the system in two ways: using a
telephone, or using a Video Display Terminal (VDT) or personal computer running
communications software. The programming instructions in this manual detail the telephone
programming method. The VDT programming menu is menu-driven and you can follow its
on-screen directions.
DSU II Digital Telephone System IMI66–132
Programming The DSU II System 3 – 7 
						

							3.2.1 Using A Telephone To Program The System
Perform Class of Service configuration programming from station port 10 or station port 12. The
system will not accept programming commands from any other station port in the system. For
best programming results, use an LCD speakerphone and a DSS/BLF console at station port 11
or 13 to see which features are assigned to individual stations. While you can install any
non-LCD digital telephone and use it for programming, visual feedback of the programming
operations will not be available. You must always keep the handset of the LCD speakerphone
on-hook while you use this telephone to program the system.
NOTE: Be sure the system is not in the night transfer (of ringing) mode of operation
when you perform the programming steps.
3.2.2 Supporting DigiTech Telephones (Revision I And Later)
There are several items that you need to consider when connecting revision I and later DigiTech
telephones to the DSU II digital telephone system:
·Always program station ports to provide ringing line preference to revision I and later
DigiTech telephones (and to all Impression andImpacttelephones) that are connected there.
This action is necessary to activate the orange LED feature on these telephones. The orange
status light indicates a ringing line to distinguish it from lines that are in use or on hold.
IMI66–132 DSU II Digital Telephone System
3 – 8 Programming The DSU II System 
						

							3.2.3 Converting Button Designations
When you first power a new DSU II system with no telephones connected, it defaults its station
ports asImpact24-line speakerphones.
When you connect a telephone to a powered-up system or when you turn on the AC power to a
system after you have connected a telephone to it, the system automatically button maps the
telephone according to the type of software the system has. To change the button mapping
default, install different software and master clear the system.
The buttons onImpacttelephones are designated as L buttons; the buttons on DigiTech and
Impression telephones are designated as A and B buttons. Table 3–1 lists each A and B button
and its equivalent on anImpacttelephone. The programming steps in this manual use A and B
button designations; if you are programming from anImpacttelephone, you must use the proper
telephone programming overlay with the A and B designations. Telephone overlays are included
with the literature package for the digital telephone system. You can also find sample overlays at
the end of Chapter 4, Records.
Table 3–1: Impression, DigiTech And Impact Programming Buttons
Impression DigiTechImpact
A1 A1 L01
A2 A2 L02
A3 A3 L03
A4 A4 L04
A5 A5 L05
A6 A6 L06
A7 A7 L07
A8 A8 L08
A9 A9 L09
A10 A10 L10
A11 A11 L11
A12 A12 L12
A13 A13 L13
A14 A14 L14
A15 B9 L15
A16 B10 L16
B1 B1 L17
B2 B2 L18
B3 B3 L19
B4 B4 L20
B5 B5 L21
B6 B6 L22
B7 L23
B8 L24
When you perform class of service programming from stations 10 or 12 and you have placed an
Impacttelephone at the programming port, you should place the programming overlay on it.
DSU II Digital Telephone System IMI66–132
Programming The DSU II System 3 – 9