Comdial Digital Telephone System Instructions Manual
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Flexible Ringing Assignments Refer to the discussion titled Ringing. Flexible Ringing Assignments Of PA Port Refer to the discussion titled Ringing. Flexible Station And Line Class Of Service Control Refer to the discussion titled Class Of Service. Flexible Station Numbering Plan Refer to the discussion titled SquareIVon-Square Configumrion. Full Button Programmability Of Features Refer to the discussion titled Programmable f3uttons. Handsfree Answer Inhibit Refer to the discussion titled Mute. Headset Capability Certain proprietary LCD speakerphones include an auxiliary jack that provides an interface for a headset. To use a headset, the user merely plugs it into the telephone auxiliary jack and presses the appropriate button on his or her telephone to enable the headset mode. The telephone transfers its speakerphone function to the headset. To enhance the headset usefulness, the system delivers subdued off-hook voice announce (SOHVA) messages to the headset when it is in use. Hold Abandoned Hold Release If an on-hold party hangs up at the COIPBX end of a connection, causing an interruption in the line current, the system will drop the line from the hold condition and return it to service. The time interval between hang-up and line-drop is programmable in line class of service programming with choices of either 50 msec or 350 msec. This feature is usually dependent upon special arrangements that must be made at the CO end of the connection. The line select indicator will turn off to indicate an idle line after a call on that line hasbeenabandoned. Automatic Hold For Intercom If a user selects the second intercom line while a call is active on the first intercom line, this automatic hold feature lets the system automatically place the first intercom call on hold. Use station class of service programming to enable this feature. Automatic Hold - Transfer To Intercom (Answer Hold) If a user selects the intercom line while an outside line call is active, this system feature causes the system to automatically place the outside call on hold. This lMl66-107Description Of System Features feature does not require class of service programming to enable it. Automatic Hold - Transfer To Line A programmer can use class of service programming to make this system feature available to selected stations. When enabled, a user can press any line button and cause an active line to automatically go on hold. This feature allows a user to move from line to line without having to press the HOLD button to place any current calls on hold. Use station class of service programming to enable this feature at the desired stations. Call ParkThe call park feature is similar to a manual hold condition. A user can park a call a particular station and retrieve it at any station in the system by dialing the appropriate access code. (Note: the retrieving station must have access to the line on which the call appears.) Calls are parked and retrieved within the system through the use of dialing codes. The system provides nine parking circuits (orbits). Call park, when used with the paging features, allows a system attendant to direct calls to roving personnel. A call that is left in a parking orbit for preprogrammed length of time automatically returns to a timed hold recall condition at the station where the user originally parked the call. Exclusive HoldExclusive hold prohibits a held call from being retrieved by any other station. The exclusive hold condition also links the held call to the timed hold recall timeout feature. After timeout, the system causes audible and visual signalling to occur reverts the exclusive hold condition to a normal line hold condition. Exclusive Hold System-Wide Enable/Disable This feature allows programmers to use system class of service programming to enable or disable exclusive hold capability on a system-wide basis. Manual Hold A button activated feature at each station will place an outside line on hold. When a user presses the HOLD button while on a call, the system places the call on hold, provides a distinctive flash rate of the line button indicator, and allows the user to access other station features. A user at the holding station or at any other station that has access to the line can retrieve the held call. Timed Hold Recall After a call has been on hold for a programmed length of time the system will re-call the station that placed the call on hold. The programmer sets the timed hold recall time period using system class of service programming. 2 - 13
Description Of System FeaturesIMl66-107 I Hold And I Use Indications The light associated with a line button provides a visual indication of the status of that line. When a station user has a line in-use or on-hold at a station, the light indication provided at that station is of a different color than the indication provided at the other stations in the system. No class of service programming is required. Idle Line Preference Refer to the discussion titled Line Feature& Industry-Standard Telephone Support Refer to the discussion titled Analog Terminal Interface Support. Intercom Features Automatic Callback If a telephone user encounters a busy tone or a ring no-answer after calling an intercom station, She or he can dial a special code number that will cause the system to automatically ring both the user’s telephone and the one that he or she was calling. This automatic callback occurs after the busy station becomes idle or after the user at the ring no-answer station takes some action at it that indicates to the system that it is available to be answered. No class of service programming is required to enable this feature. Call Announce With Handsfree Answerback The internal loudspeaker at each station provides call-announce capability over the intercom link. A user can make a handsfree response to a call-announce call without lifting the handset. The user can use the MUTE button to block all handsfree answerback response. This arrangement will prevent a station user from monitoring another station site using the monitoring ability of the voice announce feature.When a user presses the MUTE button, all handsfree answerback is disabled thus inhibiting any off-site monitoring. The MUTE light turns on steady to indicate that this feature is active. Dual Intercom This feature provides for two separate intercom lines at the same station. One intercom line is fixed and is accessed with the Intercom button. The other intercom line is programmable and is accessed by a programmable button selected for that purpose by class of service programming. Calls are handled on the intercom lines in much the same manner as outside calls are handled using the line buttons. Special considerations are as follows:l Distant party hang-up causes intercom link to drop.Intercom call to station already busy on intercom rings in subdued fashion and flashes indicator associated with other intercom button. With both intercom lines busy, a third intercom call results in a subdued off-hook voice announce (if enabled) at busy station. Pressing a DSS button while on an active intercom call will drop the distant party unless the automatic hold feature is enabled for the intercom line through class of service programming. The hold button can be used, however, to place an intercom call on hold before selecting the other intercom line for use. Any action taken on the intercom by a station being observed via the service observing feature will cause the observing station to return to an idle state. The station class of service button mapping procedure assigns a programmable button to serve as the second intercom button. Intercom Call Progress Tones Intercom call progress is marked by special tones. A steady tone is provided for dial tone.Ring-back tone is one second on and three seconds off. For tone signalled intercom calls, a two-tone burst is sounded every four seconds at a called station and returned to the caller as ring-back. For a voice signalled intercom call, a single tone burst is sounded at a called station. When a called station is busy, a busy signal of one-haff second on and one-half second off is received at the calling station. A fast busy tone will be supplied when the called station is in the do not disturb mode. ATI-D ports are only supplied with the regular busy tone since fast busy tones could interfere with the operation of some accessories that can be connected to this port. Intercom Hunt Group Station ports can be assigned to intercom hunt groups. When a station that is assigned to a hunt group is busy or is a ring-no-answer (RNA), a call to it will ring at the next idle station in the group. A hunt group can be terminal or circular. A call will route down a terminal group from the called station until it finds an idle station or reaches the end of the group. A call will search around a circular group until it encounters an idle station or until all stations in the circular group are searched. The ringing time at any one station is programmable. Hunt groups are created through station class of service programming. Intercom Line Timeout Should the intercom line be selected with no dialing or other action taking place, the intercom will timeout after 65 seconds, and return to an idle state. Intercom Features _ continued on next page. . . 2,- 14
IMl66-107Description Cf System Features Intercom Features - continued Tone Or Voice Signalling The system allows intercom calls to be tone signalled or voice signalled as the users desire; however, the programmer uses system class of service programming procedures to determine which signalling method the system will employed as the primary method. Regardless of the programmer’s arrangement, telephone users can take action to use the alternate method when they need it. See the previous paragraph titled intercom Call Progress Tones for a discussion of the intercom signalling tones. Voice Announce Blocking This feature allows station users to block voice announced intercom signalling by dialing a code or pressing a programmable button programmed for that purpose. The programmable button used to block voice signalling is enabled by station class of service programming. Key System/Hybrid Configuration The system can operate as either a key system (KF designation) or as a hybrid (MF designation) system. In the past, this digital telephone system provided a hardware strap that installers could move to distinguish between hybrid system and key system operation; however, recent rulings by the FCC have eliminated the need for the hardware strap. Therefore, with software release revision 11 A, whenever the programmer assigns lines to line groups the system automatically assumes the hybrid mode. The KF and MF designations are equipment type categories as stipulated in FCC rules and regulations, Part 68, and appear as part of the FCC Registration Number on the equipment label. The installer must report the appropriate registration number to the telephone company at the time of connection along with other FCC mandated information. Operationally, the hybrid configuration allows dial access to (automatic selection of) outgoing lines. The specific system feature that is enabled by the multifunction (hybrid) configuration is Line Group (Including Dial Access). Since this is a PBX type feature, it may incur a higher monthly tariff to the telephone company. Last Number Redial Refer to the discussion titled @dialing. LCD Messaging Refer to the discussion titled Messaging.LCD Support . The system supports the use of digital telephones having a Liquid Crystal Display (LCD). The display is capable of providing the station user with a visual presentation of: call cost, call duration, number dialed, name of called station, name of active feature, date and time, and programming prompts. Interactive Button Support Beginning with software release 11 A, the digital telephone system supports the DigiTech LCD speakerphone with a revision letter of I and later. This LCD speakerphone provides the user with three interactive buttons and expanded LCD displays as a standard feature. The interactive buttons provide the user with quick easy access to system features and straight-forward button programming without dialing codes. The expanded displays prompt the telephone user on the operation and progress of many of the telephone features and provides designations for the interactive buttons. Since the interactive buttons provide many user features, their immediate functions vary with the feature. The button functions change to match the feature that the user is currently operating. At any given time, the current button designations show in the display window. Beginning with software release 118, the digital telephone system provides Americom LCD speakerphones (product codes 701 OS and 7016s) with the same interactive button support. This support is disabled at default but can be enabled by the system programmer whenever it is required. Beginning with software release 128, the system includes /mpact telephone support. The impact LCD speakerphones (product code 8024s and 8012s) also provide interactive button and expanded display operation to the telephone users as a standard feature.2-15
IM166-107DesCtiDtiOn Of Svstem Features LCD Support - continuedButton Query Beginning with software release 14A, station users who have LCD speakerphones can use their interactive buttons to access the button query feature. With this feature, the station user can cause his or her LCD speakerphone to show the function of each of its buttons on its display. 2-15A(TAB1 17~23)
Description Of System FeaturesIMl66-107Line Features Access Denied, Line Access Restriction The system programmer can deny access to particular lines at certain stations in the system. A station user cannot select a denied line for use. This feature is programmable on a per line/per station basis in station class of service programming. Line Answer From Any Station (Night Mode) When the attendant programs the system for nighttime operation using the night transfer of ringing feature, the line answer from any station feature is made active. With this feature, a user can dial an access code over the intercom line to allow him to answer any ringing outside line. The line need not be ringing at the user’s station for this feature to be used. Idle Line Preference When a station is programmed for idle line preference, it will automatically be connected to the first assigned idle line. The system can be programmed on a per station basis to enable idle line preference. When idle line preference is enabled, taking the handset off-hook will automatically connect the station to any assigned line that is idle and has been arranged for this feature. The line button will not have to be pressed. If this feature is used in conjunction with prime line automatic, the user will be given prime line first when going off-hook. An idle line will be given if the prime line is in use. The station class of service programming enables this feature on a per station/per line basis. Line Groups Outside lines can be grouped together in up to four different groups. Each group is accessible through a unique dialing code or automatically selected with the programmable autodial feature. Grouping can reserve certain lines for certain clusters of stations as in a tenant-service arrangement. The assignment of line groups.frees station buttons nom-rally used for line selection thus making these buttons available for use with a feature such as personal DSS/BLF with station-to-station messaging. Lines are placed in line groups with the line class of service programming. Line Preselection A line can be manually selected before lifting the handset (for handsfree dialing) or after the handset is lifted. Line And Line Group Queuing With the line queuing feature, the station user can take action that will place a station in a queue where it awaits the availability of a line or line group. The station is automatically signalled with five tone bursts when the line is available to it for use. Each station can queue one line at a time. Originating Denied The ability to originate calls on certain lines can be denied at individual stations through system programming. The originating denied feature is programmed on a per station/per line basis. Originating denied does not prevent a user from answering a ringing line, retrieving a held call or receiving a transferred call. Call origination on a line is denied at a particular station by the station class of service programming. Prime Line Automatic If the programmer uses station class’of service programming to enable prime line automatic at a station, the system will automatically select the designated outside line, intercom line or line group when the user lifts the handset. A user can pre-empt prime line pickup by preselecting another line before lifting the handset. If the prime line is ringing, it is automatically answered when the user lifts the handset. Ringing Line Preference The system can be programmed on a per station basis to provide ringing line preference on all lines programmed for ringing at the station. When ringing line preference is enabled at a station, taking the handset off-hook automatically connects the station to any outside line that is ringing at it. A line button will not have to be pressed. With ringing line preference enabled, the telephones denote a ringing line with an orange colored status light. If a station also has prime line assigned, the prime line will always be answered first even though it may be the second line to ring. The ability of a particular station to answer a ringing line without line selection is enabled by the station class of service programming. . 2 - 16
IMl66-107Description Of System Features Manual Hold Refer to the discussion titled Ho/d. Meet-Me Answer Page Refer to the discussion titled Paging. Messaging Assist Button This feature allows a station user to program a button to be used for sending a message to an LCD speakerphone. Once programmed, the station user can press the ASSIST button at anytime to sound a tone burst at the called station and present a preprogrammed message in the station display. The user can send a message while on a call without alerting the distant party. This feature is useful for requesting assistance while engaging on a call. For example, a customer service representative could request assistance from a supervisor while talking to a problem caller. The supervisor, upon receiving the tone and noting the display message, could perform an executive override or service observing action to join the call .or monitor it. LCD Messaging Standard and system-supplied custom display messages can be set by dialing a specific code at any station. Such messages are to be received and displayed by any LCD speakerphone that calls the station which set the message. When a message is set, the intercom light at the setting station will flash to indicate that the feature is active. Message Waiting Special feature access codes enable a station user to control the message waiting (MW) light at other stations in the system. When the message waiting light is turned on at a station, a call can be automatically placed to the station that turned it on. Alternately, one station can-be designated by COS programming as the central message desk and can be arranged for exclusive message waiting control. The central message desk can be used to control message waiting lights and deliver messages to and from allother stations in the system. The ability of a station to originate a message waiting signal is enabled by programming action. Station class of service programming provides a station with the ability to originate a message waiting signal and is used to create a central message desk. Response Messaging This feature allows a user to reply in a non-verbal manner to a voice announce or tone-signalled intercom call or to a subdued off-hook voice announce call if the intercom caller is using an LCD speakerphone. A station user can press a programmable button in response to an intercom call and send a message to be shown on the display of the calling station. Response messages are pre-programmed by the attendant and later stored by station users at programmable buttons on their individual stations as need dictates. Station-To-Station Messaging If a station has a DSS/BLF appearance at another station, a callback message indication can be left at that station with the DSSBLF appearance. The user can dial a special code to turn on, the BLF light at the called station that is assigned to the calling station. This light indicates that a callback is requested. The light is automatically turned off if a successful callback is made. If a station number is not programmed for a DSS/BLF appearance at another station, attempting to place a call back message will cause the central message desk station to ring. If there is no central message desk assigned, no action will occur. Modular Wiring And Jacks 2- Or 4-Conductor Wire System The system can be completely interconnected by employing industry standard 50-pin connectors and modular plug/jack combinations. Station wiring is number 22 or 24 gauge, 2-conductor, twisted-pair cable throughout the system. If the installer uses 4conductor twisted-pair cable, it provides a spare pair for a separate wiring purpose when needed.
IMl66-107Description Of System FeaturesMessaging - continued Message Waiting Originate Default With software release 14A, the default condition for the message wait originate feature changes from disabled to enabled. 2-17A(TAB1 17~33)
Description Of System FeaturesIMl66-107 Multiline Proprietary Telephone Support With software release 13B on software cartridges with a product code designation of Innnn, the digital telephone system provides support for the impact multiline proprietary telephone with a product code of 6112N. This telephone provides the system users with economical multiline operation without the added complexity of monitor or speakerphone requirements. The system automatically recognizes the multiline proprietary telephone when the installer connects it to a station port. The programmer does not have to take any programming action to allow it to operate. Music Features Background Music If the installer connects a customer-provided external music source to the system, the music from that source will sound through the station loudspeakers after the users turn it on at their stations. They can adjust the loudness of this background music with the loudspeaker volume control. The system automatically turns the background music off during calls. This feature requires no class of service programming. Music Interface The common equipment cabinet includes an input jack where the installer can connect a customer-provided music source. Music-On-Hold When an installer connects a customer-provided music source to the system through the music interface jack, the system supplies that music to the outside lines that users place on hold. Music-On-Hold System-Wide Enable/Disable After the installer has arranged for the system to supply customer-provided music to calls that users place on hold, the attendant can disable the feature on a system-wide basis.Music Interface Refer to the discussion iitled Music Features. Music-On-Hold Refer to the discussion titled Music Features. Music-On-Hold System-WideEnable/Disable Refer to the discussion titled Music Features. Mute Every monitor telephone and speakerphone has a MUTE button which, when pressed, will mute the2-16 handset transmitter (or internal microphone on speakerphones) to prevent the user’s voice from being heard by the distant party. The MUTE light turns on steady to indicate a muted condition. The button provides push-on/push-off operation on speakerphones or push and hold operation while on hook. No class of service is required. Handsfree Answer InhibitI The user can use the MUTE button to block all handsfree answerback response. This arrangement will prevent a station user from monitoring another station site using the monitoring ability of the voice announce feature.When a user presses the MUTE button, all handsfree answerback is disabled thus inhibiting any off-site monitoring. The MUTE light turns on steady to indicate that this feature is active. Night Transfer (Of Ringing) Refer to the discussion titled Ringing. On-Hook Dialing Every monitor and speakerphone provides manual and/or automatic dialing while the station handset is on-hook. The telephone loudspeaker monitors call progress for completion. (The handset must be taken off-hook to provide the voice link on non- speakerphone stations.) Originating Denied Refer to the discussion titled Line Features. Paging All-Call Paging All-call paging allows all stations to receive announcements through the station speaker at once. The system can also send all-call paging to the paging port where it applies it to the input of an external paging amplifier. Origination of announcements must be via the station handset. A programmer can arrange each station to receive and/or originate all-call page. He or she enables the ability to receive and originate all-call paging at a station through station class of service programming. External Paging Interface A dedicated paging port or a spare line port can be interfaced with an external paging amplifier. The paging amplifier can then be dial-accessed by stations in the system. DTMF tones can be dialed through the line port to provide zone selection if provided by the external paging amplifier. The dedicated paging port does not support any “talk-back’ capability even if such a feature is provided by the external equipment. The line class of service programming arranges a line port for external paging interface. Paging Features - continued on next page . . .
Paging - continued Meet-Me Answer Page Any station user can dial a special code number in response to an all-call or zone page and be connected to the paging party in a private conversation. Ail-call or zone paging is provided to the stations through the station class of service programming. Zone Paging Zone paging allows groups of stations to receive announcements through the station speakers. The programming can enable zone paging in up to four different zones. Zone paging can also be received at the paging port where it can be connected to the input of an external paging amplifier. The ability of each station to originate and/or receive a page and the arrangement of the paging into different zones are controlled by station class of service programming. Zone paging through the paging port is enabled by system class of service programming. Memory Retention Without Batteries The system memory is electronically protected during AC power failures by an electronic device sometimes known as a “super cap.” The stored program data will remain in memory for a minimum of 60 hours provided that the system has been powered continuously for at least 30 minutes prior to the power failure or disconnection. Also, the system clock will continue to tun and keep time for at least 30 minutes after an AC power failure or disconnection. PBWCENTREWCO Compatible System features and programmable buttons support the requirements of most PBXs, Central Offices, and CENTREX systems. Numbers, ##‘s, #‘s, programmable pauses, and flash signals can be made a part of every stored number for access to host system feature codes. Personalized Ringing Tone Refer to the discussion titled Ringing. Pooled Line Access (Line Group Access) Refer to the discussion titled Line Features. Power Failure Transfer An installer can connect an industry-standard telephone such as the model 2500 to a special connection to seNe as a power-fail telephone. If an AC power failure occurs, the system automatically connects the power-fail telephone directly to an outside line. Users can make normal origination and reception of calls on a power-fail telephone during an AC power failure. The system will automatically lMl66-107 Description Of System Features disconnect the power-fail telephone from the outside line as soon as AC power returns. Prime Line Automatic Refer to the discussion titled Line Features. Privacy Automatic Privacy A programmer can make a line private or non-private through programming. In the private mode, a station has exclusive use of the line during a call. No other station can access that line unless the user of the private line includes the another station through the use of the add-on conference feature. In the non-private mode, another station with that line appearance can gain access at the same time (sometimes known as common line pickup). ,A line is specified as private or non-private through the line class of service programming. Through station class of service programming, a programmer can make a line non-private at a particular station. Also see the discussion titled Conferencing. Privacy - Designated Programmable Button The programmer can arrange for stations to provide a privacy button.If a line is private, a user can press the privacy button to change it into a non-private one. If the line is non-private, pressing the button will have no effect. Station class of service programming is used to program the programmable button function at the stations. Privacy Release/Brokerage Service See the previous paragraph titled Privacy - Designatep’ Pfogrammab/e Button Private Lines (Access Denied) See the discussion titled Line Features. Programmable DSS/BLF Refer to the discussion titled Automatic Dialing. Programmable Buttons A programmer, or in many cases the users themselves, can make most system features available at programmable buttons merely by storing the specific access codes necessary for dialing the features. Storable features include those that can utilize lamp (on/off) supervision (e.g., call park orbits). The system will store all feature access codes except for those requiring Transfer/Conference button action. lt Will store continuous strings of digits (including presses of the intercom button) up to the maximum amount of storable digits (16) allowed in an autodial entry.2-19
Descriotion Of Svstem FeaturesIMl66-107 Pulse/Tone Switchable The programmer can program the system on a per line basis using the line class of service programming to allow the stations to switch from pulse to DTMF type dialing as needed. Alternately, she or he can program the system to only allow tone dialing. Redialing Automatic Redial (Of Busy Number Or Unanswered Call) A user can automatically redial a busy number or unanswered call by activating this feature. Once the user activates automatic redial, the station will select the line, automatically dial the number, and wait for a response. It will do this once a minute for approximately 10 minutes unless the user deactivates the feature by pressing that button or another button or by lifting the handset. The feature cycle is timed and does not have busy detection circuitry. Because of this, if the user is operating handsfree when the called party answers, she or he must lift the handset to prevent the caller from being cut off by the timing cycle. The automatic redial button is a designated programmable button position and the user must program its location to make it active. Automatic Pause Insertion When the system stores a dialed number for later redial, it automatically stores a pause whenever the user waits between digits for at least two seconds. The system inserts the automatic pause in the stored number sequence at the point where the manual pause in dialing occurred. The length of the automatic pause is programmable. Last Number Redial Each station is provided with a last number redial feature. This feature will save 32 digits of the last outside number dialed. A newly dialed number will always automatically replace a previously dialed number. Upon command, the system will choose a line and redial the saved number. The system will first choose the prime line if assigned and idle. If it is busy or unavailable, the system will choose any line assigned to idle line preference. If they are unavailable, the system will chose the last line used at the station. If it is busy, no further choice is made. No class of service is required. Saved Number Redial This feature enables a button action to save the first 16 digits of the last number manually dialed from the keypad. The saved number can be redialed at a later time, The saved number is permanently available for later use until it is replaced with a new number.When the caller identification feature is active, this saved number redial feature will save the identified number for redial. Response Messaging Refer to the discussion titled Messaging.Remote Programming And Administration Refer to the discussion titled C/ass Of Service. Ringing Auxiliary Ringer Interface The auxiliary ringer interface provides “dry-contact” relay closures which track the ringing pattern whenever the system sends ringing to a programmable destination. Programmers can program relay control to be activated when the system sends ringing to station port 17 or to the paging port. When programmed for station port 17 ringing, an installer often uses an external device to provide loud ringing.When programmed for paging port ringing, an installer often installs an external paging amplifier to sound the rings. The system supplies ringing tones to the paging port along with the relay closures.It can send the ringing tones to the input of an external paging amplifier and the installer can arrange the wiring so that the relay closures energize the paging amplifier while it is receiving the ringing tone. Use system class of service programming to choose either the paging port. or station port 17 for the ringing port relay control. Also use system class of service to determine the type of ringing sent to the paging port. Use station class of service programming to determines the type of ringing that the system sends to station port 17. Common Audible Ringer Interface Connections are available at the common equipment that provides “dry-contact” relay closures whenever an incoming line rings. These contact closures track the ringing pattern and can be used to control an external signalling device. Delayed Ringing Ringing assignments are programmable. A station can be programmed to provide delayed ringing on some lines while providing immediate ringing on other lines. Delayed ringing is assigned to certain lines at each station through station class of service programming. Distinctive Ringing The ringing cadence of an incoming call is the same as the ringing cadence of the TELCO, PBX, or CENTREX system. The ringing cadence of an intercom Call presents two tone bursts sounded every four seconds. Ringing Features - continued on next page . . . 2 - 20