Comdial Digital Telephone System Instructions Manual

							System ProgrammingIM166-107
Direct Department Calling Configuration
0 To make a record of the programming configuration, mark the desired requirements in the direct department
calling class of service records chart found at the end of Chapter 4.
0 To make the programming selections, dial the feature code and then dial the configuration code (or press the
programming button where appropriate).
NOTE: A lighted LED next to the programming button for the selection indicates the current configuration.
When a single button provides a 
togg/e (on/off) action, the lighted LED indicates the active feature.
0 The first step in any programming sequence is to enter the base level. Once in this mode, you can dial the
feature code for any desired configuration. Enter the base level with the following procedure: press 
ITCM then
dial +K# 7 4 6 +++. The last step is to press the SPKR button to end the programming procedure and return the
system to normal operation.
Codes2. Dial 2 to assign access codes to depts.
Y
OU can program department access codes‘DEPT. CALLING ”
to be any number between 10 and 7999;3. Dial 1 - 4 for dept. 1 - 4.“DEPTX YYYY ’
however, the system will not allow you to4. Dial new access code.“DEPTX YYYYZZZZ”
assign the same dialing code as both aNO=:f&w c&e can be maximum of four digik. If it is less than four digits,
station extension number and a departmentyou must dial leading zeros before dialing the number.The txde must
access code nor will the system allow annot conflict with any sktion extension numbers.
extension number conflict such as 15 and5. Dial next department number and program the access code.
1500. Further, with system defaulted
extension numbers, the assigned
Dial 
+R for next access code feature.
department access codes must start at
0058 or larger.
Dial 
+++ f for configuration mode.
To change setting, repeat procedure and make different selection.
Dial0 for none.‘NO DEPARTMENT 
”
this, calls received on a line that you haveDial 1 for dept 1.‘DEPARTMENTi ’ ,
assigned to a department will hunt for any
Dial 2 for dept 2.“DEPARTMENT2 ”
idle station in that department to ring.
Dial 3 for dept 3.“DEPARTMENT 3 ’
Dial 4 for dept 4.“DEPARTMENT4 ”
3. Select line ports to be assigned (LED On = Assigned).
Line port 1-14 
= Dial 01 - 14 or Press Al - Al4
Line port 15,16 = Dial l&l6 or press Bl, 82
Line port 17-24 = Dial 17 - 24 or press HOLD then press Al - Al
4. Dial +K for next department.
IPress SPKR to end.I
4-50 
						

							IM166-107
System ProgrammingDirect Department Calling Configuration 
- continued
r1
Press ITCM *#746%.
Direct Department Calling - Station Pork1. Dial 53.“STATION FEATURES”
You can group stations by department to
2. Dial 19.“DEPT. CALLING ”
~llow a call to search for an idle station
3. Dial 1 - 4 for dept. 1 - 4. “DEPARTMENTX
within a department. This search occurs
4. Select department stations: - Station 10 - 57: Dial 10 - 57.
Nhen a busy or RNA is encountered at a
5. Dial t to program next department.
:alled department station. The system
6. Dial 5 - 8 for termination station in dept. 1 - 4.
allows up to four departments with up to 16“DEPARTMENT X ”
stations in each one. You can place one
7. Select termination station:- Station 10 - 57: Dial 10 - 57.
additional station in each department to
8. Dial +K to program next department termination station..
serve as a termination station. Calls that roll-OR-
0 a termination station will follow a call
Dial 
+K +++ for next station feature.
orward if it is set at that station.-OR-
Dial 
+K +G +G for configuration mode.
Unanswered Call Transfer1. Dial 11.“TRANSFER RECALL ”
Recall Time2. Dial 2 .“DEPT XFR RCL XXX”
4 call that a user has transferred to a3. Choose transfer time (LED On = Selected Time):
department that remains unanswered after- Dial 1 or Press Al = 10 sec.“STA XFR RCL 70 ”
:he length of time that you set with this- Dial 2 or Press A2 = 20 sec.‘STA XFR RCL 20 ”
xogramming feature will return to the- Dial 3 or Press A3 = 25 sec.“STA XFR RCL 25 *
:ransferring station for answering.- Dial 4 or Press A4 = 30 sec.“STA XFR RCL 30 ’
- Dial 5 or Press A5 = 45 sec.“STA XFR RCL 45 ’
- Dial 6 or Press A8 = 60 sec.“STA XFR RCL 60 *
- Dial 7 or Press A9 = 90 sec.“STA XFR RCL 90 ’
- Dial 8 or Press A10 = 120 sec.“STA XFR RCL 720”
- Dial 9 or Press All = 180 sec.“STA XFR RCL 780”
- Dial 0 or Press Al2 = 400 sec.“STA XFR RCL 400”
4. Press * for next transfer recall feature.
5. Press 
X +# for configuration mode.
To change setting, repeat procedure and make different selection.
Press SPKR to end.
4-51 
						

							System ProgrammingIMl66-107
Direct Inward Station Dialing (DISD) Configuration
The DISD feature allows an external party to call an intercom station directly without assistance by the
attendant. The system must receive the 
DISD call on a line that you have programmed to allow this feature. You
can program any line to be a 
DISD line for both the normal mode of operation and the night transfer (of ringing)
mode of operation.
You can program the number of rings that the system will allow to occur on a 
DISD line.If you set a large
number of rings, the system allows stations that have a line appearance for the 
DISD line time to service the call
in a regular manner. Setting the number of rings to 0 disables the line for 
DISD use.If you wish to dedicate a
line for 
DISD use, it is a good practice to set it for one ring. You can program the amount of time the system
allows for a caller to dial an extension number. You can also program the 
DISD assist station that will answer
calls that callers do not complete during the dial time limit.
It is a good practice for you to connect a music source to the system to provide a reassurance to the caller
during a camp-on situation when the 
DISD feature is being used.
l To make a record of the programming configuration, mark the desired requirements. in the direct inward station
dialing records chart found at the end of this section.
0 To make the programming selections, dial the feature code and then dial the configuration code (or press the
programming button where appropriate).
NOTE: A lighted LED next to the programming button for the selection indicates the current configukhn.When
a sing/e button 
ptuvides a toggle (on/offl action, the lighted LED indicates the active feature;
0 The first step in any programming sequence is to enter the base level.
Once in this mode, you can dial the
feature code for any desired configuration.
Enter the base level with the following procedure: press 
ITCM then
dial 
H# 7 4 6 +R. The last step is to press the SPKR button to end the programming procedure and return the
system to normal operation.
(LED On = Enabled)
time limit, the system routes a 
DISD call to- Dial 1 or press Al = 6 seconds.
the assist station if you have programmed
- Dial 2 or press A2 = 9 seconds.
one; otherwise, it drops the line.
- Dial 3 or press A3 = 12 seconds.
- Dial 4 or press A4 = 15 seconds.
- Dial 5 or press A5 = 30 seconds.
3. Press 
* for configuration mode.
To change setting, repeat procedure and make different selection.
4-52 
						

							IMl66-107System ProgrammingDirect Inward Station Dialing Configuration 
- continued
ND Assist Station1. Dial 46.“DISD ASSIST ”
Yhen a caller does not complete extension2. Choose operating mode to be programmed:
lumber dialing within the programmed dial
- Dial 1 or press Al = normal mode.
ime lit-hit, the system routes the call to the“DISD ASSIST DAY X ”
>ISD assist station.-OR-
- Dial 2 or press A2 = night transfer (of ringing) mode.
“D&D ASSIST NITE”
3. Select assist station.
- Dial 00 for no station (line drops after timeout).-OR-
- Dial 10 - 57 to select DISD assist station.
(LED On 
= lines assigned to assist station).
- Dial #then assign line ports to assist station.
Line port 1 
- 14 = Dial 01 -14 or Press Al - Al4
Line port 15,16 = Dial 15,16 or Press Bl, B2
Line port 17 - 24 = Dial 17 - 24
QR-Press HOLD then press Al 
- A8
4. Press +# and repeat steps 2 and 3
for further assist station programming.
-OR-
Press GK +I+ for configuration mode.
DISD incoming Rings1. Dial 45.“DISD RINGS ’
The number of rings which occurs on a2. Press program button to choose operating mode
3lSD line before it is answered is- Dial 1 or press Al = normal mode.
Drogrammable. Setting a large number of“DISD RINGS DAY X ”
ings allows time for a call to be serviced in-OR-
3 regular manner by stations that have line- Dial 2 or press A2 = night transfer (of ringing) mode.
appearance for the DISD line if such action“DISD RNGS NITE x”
s desired.
3. Select rings to occur before line is answered.
- Dial 0 for no rings. This disables DISD for line.
-OR-
- Dial 1 - 9 = rings 1 - 9
(LED On = lines assigned to number of rings).
- Dial # then assign line ports to ring number.
Linepottl -14=DialOl-140rPressAl -A14
Line port 1516 = Dial 15,16 or Press Bl, B2
Line port 17 - 24 = Dial 17 - 24-OR-
Press HOLD then press Al - A8
4. Press * and repeat steps 2 and 3
for further 
DISD ring assignment.-OR-
Press +K * for configuration mode.
To change setting, repeat procedure and make different selection.1
 PressSPKRto end.1
4-53 
						

							System ProgrammingIMl66-107Data Printer Service Configuration
When you connect a data printer to the system, the system automatically prints the station message detail
record (SMDR) for the entire system without any programming or user intervention.
You call also command the data printer to print partial or complete printouts of the configuration data for the
system.While you are using the printer to print the configuration data or SMDA information, the system
temporarily halts the SMDR printout although it continues to collect the SMDR data.You should note, however,
that if it logs more than two calls for any one line, call records may be lost.
B To make the programming selections, dial the feature code and then dial the configuration code (or press the
programming button where appropriate).
NOT. A lighted LED next to the programming button for the selection indicates the current configuration.
When a single button provides a toggle (on/off) action, the lighted LED indicates the active feature.
D The first step in any programming sequence is to enter the base level. Once in this mode, you can dial the
feature code for any desired configuration.Enter the base level with the following procedure: press ITCM then
dial ## 7 4 6 t. The last step is to press the SPKR button to end the programming procedure and return the
system to normal operation.
Enable data printer operation1. Dial 91.“PRINT CONFIG. ’
2. Choose configuration:
Dial 1 to print all configuration data.“PRINT ALL 
”
Dial 2 to print system data.“PRINT SYSTEM ”
Dial 3 to print line data.“PRINT LINES *
Dial 4 to print data for all stations.“PRINT STATIONS *
Dial 5 to print data for selected station.“PRINT STA. ”
Select station to be printed.“PRINT STA. XXX ”
- Dial 10-57 for stations 10 - 57.
Dial 6 to print toll restriction assignment. 
“PRINT TOLL*
Dial 7 to abort printing“ABORT PRINT ”
3. Dial t for configuration mode.4-54 
						

							IM166-107
System Programming
.
ExecuMaWEloquence Intetface Configuration
The digital telephone system supports the use of the ExecuMail voice mail equipment connected to the system’s
station ports through the Comdial ATI-D analog terminal interface device. The ATI-D is a multipurpose
on-premise accessory that has dual circuits to allow a e-port voice mail system to interface to two digital station
ports. Two ATI-D devices are needed to interface 
4-port voice mail systems. Refer to Comdial publication
lMl89-037, installation instructions For The Analog Terminal interface (AT/-D) for complete details for using the
ATI-D to interface between the digital telephone system and the voice mail system. In addition, the system
supports the Eloquence 
VI/VIA series of voice mail equiptment connected directly to a station port.
Along with the required programming task of identifying the station ports as voice mail ports, there are several
other programming considerations associated with voice mail operation that are optional for use as needed.
0 To make a record of the programming configuration, mark the desired requirements in the analog terminal
interface records chart found at the end of Chapter 4.
0 To make the programming selections, dial the feature code and then dial the configuration code (or press the
programming button where appropriate).
NOTE: A lighted LED next to the programming button for the selection indicates the current configuration.
When a 
single button provides a toggle (on/off) action, the lighted LED indicates the active feature.
0 The first step in any programming sequence is to enter the base level. Once in this mode, you can dial the
feature code for any desired configuration.
Enter the base level with the following procedure: press 
ITCM then
dial 
X# 7 4 6 5. The last step is to press the SPKR button to end the programming procedure and return the
system to normal operation.
ExecuMail/Eloquence Interface Configuration - Required Feature
Voice Mail PortTo assign voice mail ports,
When you connect the voice mail system to1. Dial 53.“STATION FEATURES”
a station port through the ATI-D, you must2. Dial 32.“VOICE MAIL PORT 
*
use this programming feature to enable the3. Select station ports (LED On = Selected):
station port as a voice mail port.
- Station 10 - 57 = dial 10 - 57 or press Cl 0 - C57.
NOTE: The system automatically disables
4. Dial +N for next feature.
this feature if you replace the ATI-D
-OR-
with a digital multiline telephone at
Dial 
+K * for configuration mode.
the programmed station port.You
To change setting, repeat procedure and make different selection.
must manually disable the station
Poti as a Voice mai Poti when YOUuse it to interface a mode/ 2500To assign direct ringing for automatic attendant operation,
1. Dial 54.“STAILINE CONFIG”
telephone through the A TI-D.
2. Dial 1.“DIRECT RING 
”With its automatic attendant feature, the
voice mail system automatically answers3. Select line ports for direct ringing:
any line that is ringing at a voice mail port.Line port 1-14 
= Dial 0 -14 or press Al - A14,
As a default, the system automaticallyLine port 15,16 = Dial 15,16 or press Bl, B2,
enables ringing line preference for any portLine port 17-24 = Dial 17-24 or press HOLD then press Al - A8)
that you have identified as a voice mail4. Dial # when all line ports are selected.
port. You must choose a ringing5. Select station ports (LED On 
= Selected):
assignment for the lines that you have
- Station lo- 57: Dial 10 - 57 or press Cl 0 - C57.
assigned to the voice mail ports before the6. Dial t when all station ports are selected.
voice mail system can provide the7. Dial 
+R +K +N for configuration mode.
automatic attendant feature.To change setting, repeat procedure and make different selection.
continued on next page . . .4-55 
						

							System ProgrammingIMl66-107
ExecuMaWEloquence Interface Configuration - Required Feature - continued
Press ITCM %#746+k
oice Mail Port - continued
‘ou must assign all voice mail ports to a
ircular hunt group to take advantage of
lat feature’s multiple-port interface
apability. Make a circular hunt group by
nking all voice mail ports to one another
.nd then linking the last voice mail port in
ie hunt group with the first voice mail port
I the hunt group. For example, with the
oice mail system connected through the
iTI-D to station ports 013, 014, 015, and
116, place port 013 in a hunt group and link
114 to it, then place 014 in a hunt group
ind link 015 to it, then place 015 in a hunt
group and link 016 to it, and finally place
)16 in a hunt group and link 013 to it to
:omplete the circle. With this arrangement,
L call will first try to ring at port 013, then try
1ortOl4 and so forth until it trys all four
roice mail ports.
To assign delayed ringing for automatic attendant operation,
1. Dial 64.“STAILINE CONFIG.”
2. Dial 2.“DELAY RING ”
3. Select line ports for delayed ringing (LED On = Selected):
Line port l-14 
= Dial 01 - 14 or press Al - A14,
Line port 15, 16 = Dial 16,16 or press Bl , B2.,
Line port 17-24 = Dial 17-24 or press HOLD then press Al - A8).
4. Dial # when all line ports are selected.
5. Select station ports (LED On = Selected):
- Station lo- 57: Dial 10 - 57 or press Cl 0 - C57.i
6. Dial +++ when all station ports are selected.
7. Dial 
+# 8 # for configuration mode.
To change setting, repeat procedure and make different selection.
To assign night transfer of ringing for automatic attendant
operation,
1. Dial 64.“STA/LINE CONFIG”
2. Dial 3.‘NIGHT RING”
3.‘Select line ports (LED On = Selected):
Line port 1-14 
= Dial 01 - 14 or press Al - A14,
Line port 15,16 = Dial 1516 or press Bl, 82,
Line port l-24 = Dial 17-24 or press HOLD then press Al - A8.
4. Dial #when all line ports are selected.
5. Select station ports (LED On = Selected):
- Station 10 - 57: Dial 10 - 57 or press Cl 0 - C57.
6. Dial +R when all station ports are selected.
7. Dial 
% +K +# for configuration mode.
To change setting, repeat procedure and make different selection.
To assign voice mail ports to hunt group,
1. Dial 53.‘STATION FEATURES”
2. Dial 18.I’ITCM HUNT LINK”
3. Select first linking station (LED On = Selected):
- Station 10 - 57: Dial 10 - 57 or press Cl 0 - C57.
3. Select second linking station (LED On = Selected):
- Station 10 - 57: Dial 10 - 57 or press Cl 0 - C57.
4. Dial % t for configuration mode.
To change setting, repeat procedure and make different selection.
/Press.]-
4-56 
						

							IMl66-107System Programming
ExecuMaiVEloquence Interface Configuration - Optional Features
Automatic Transfer Of Voice Mail1. Dial 25“V MAIL AUTO XFER”
When you include a voice mail system with2. Press Al to toggle between enable and disable.
the digital telephone system, use this(LED On = Enable)
programming feature to arrange for an
-OR-
immediate line transfer without delay fromDial 
1 to enable.
the voice mail system to a digital station
(Al LED On)
port.Dial 2 to disable.
NOTE: Do not 
turn on this feature if you
3. Dial + for configuration mode.
turn on the screen and/or confirm
To change setting, repeat procedure and make opposite selection.
options provided by the voice mail
system. This is because the
-immediate transfer will preclude any
screen or confirm action that the
voice mail can provide.
Voice Mail Line ID1. Dial 43.‘VOICE MAIN LN ID”
When you have included a voice mail2. Select line port (LED On = Line assigned)
system with the digital telephone system,Line port 1-14 
= Dial 01 - 14 or Press Al - Al4
assign voice mail identification (ID)Line port 15,16 = Dial 15,16 or press Bl, B2
numbers to the lines. A voice mail IDLine port 17-24 = Dial 17-24 or press HOLD then press Al - A6.
number Can COntain up to a ITEtXimUm Of Six3. Dial # to clear current ID.
digits. A voice mail ID number allows the
VOiCe mail equipment to identify which line it4. Dial ID number (6 digit maximum).5. Dial +# for further ID assignment.
is answering. The ID numbers that you
assign here must match the ID numbers
that you assign when you program the
voice mail equipment.-OR-
Dial 
+K +i~ for configuration mode.
To change setting, repeat procedure and make different selection.
Voice Mail Transfer on Busy1. Dial 53.“STATION FEATURES”.
Normally, the voice mail voice mail system2. Dial 31.‘VMAIL XFR ON 
BSY”.
automatically routes calls that are made to3. Select station ports (LED On = Selected):
a busy station to that station’s voice mailStation ports 10 
- 57: Dial 10 - 57 or press Cl0 - C57.
box. Alternately, you can arrange for the
4. Dial +# for next feature.
syst.em to alert the busy station when the-OR-
voice mail system is attempting a call
Dial 
t +R for configuration mode.
transfer to it. 
You may need to Program theTo change setting, repeat procedure and make different selection.
attendant station to have this option.
4-57 
						

							lMl66-107System Programming
Integrated Call Costing Configuration - continued
4. Area Code Band Table (Long Distance Calls)
The system compares the long distance calls that do not match entries in zone call band tables to entries that
you have made in area code band tables. Area code band tables are the 
tl&&&$y level of costing for long
distance calls. Area code band tables 1 
- 7 are associated with call rate costing tables 11 - 17. Use area code
band tables to cost calls based upon the area code of the called number. Assign any or all area codes nnn
(200-999) to one of seven different bands. Group area codes into bands based on frequently called areas,
distance from the caller, or any other desired category.
Example: Assign area codes 703 and 804 to area code band table 1. Assign area code 415 to area code band
table 7. Calls made to numbers such as 
1-703~nnn-nnnn and l-804-nnn-nnnn are costed with values assigned
to call rate table 
11. calls made to numbers such as l-41 5-nnn-nnnn are costed with values assigned to call
rate table 17.
5. Call Rate Tables (Local And Long Distance Calls)
The system compares local calls and long distance calls that do not match entries in any exception 
table, off ice
code band table, zone call band table or area code band table 
wfth the entries that you have made in any of the
call rate tables 2 
- 33 and costs them accordingly. This is the mority level of cos&lg for local calls and the
vel of costina for long distance calls. You can use the call rate tables to cost any calls that
require special or extraordinary rates such as 1-800-555-l 212 or 
l-900-976~nnnn.
If the system can not match
a called number with any entries that you have made in the call rate tables, it costs that call with the entries that
you have made in call rate table 1 (the table of last resort for costing all calls). When you are making entries in
the call rate tables, note the following items:
m You can program a maximum of 16 digits intol Select digits so that the system can match a particular
each call rate table.dialed number or number group to a particular rate table.
Remember, the system uses the table with the best match
to a dialed number to cost the call.
) Since a dialed number must match all of thel If a dialed number does not match all of the digits
digits that you have pmgrammed into a table
before it is considered a match, you canprogrammed into any call rate table, the system costs the
call with the values programmed into the call rate table of
program a 
## character into the table in place of alast resort (table 1).
specific character to serve as a “match anything”
digit.
6. Discard Digits
When the digital telephone system is installed behind a host system such as a PBX or 
CENTREX, users must
dial access codes before obtaining an outside line dial tone. To ensure that the system costs a call on just the
actual telephone number that the user dials, you should arrange for the system to ignore these access codes,
You can program up to six different access codes entries with up to eight digits per entry.
Example: If the system is installed behind a PBX using a 9 as an outside line access code, program a 9 as the
discard digit. When a number such as g-555-1212 is dialed, the 
9 is discarded and the call is costed based on
555-l 212.
7. Dialing Time And Answer Time
The system does not include dialing time when 
it records the time of a call for costing. You can program the
amount of time that the system ignores for dialing purposes.Plus, you can program the system to wait for a
period of time before beginning to record costs for a call. This answer time allows a call to ring and be answered
by the called party before the system costs it.
8. LCD Speakerphone Display of Costed Calls
When you arrange the digital telephone 
System to cost the calls, you should also arrange for the LCD
speakerphones being employed with the system to display the cost of each call the user make from that station.