Comdial Digital Telephone System Instructions Manual
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InstallationIMl66-107Installer/User Information Regarding FCC Rules And Regulations This electronic key system complies with Federal Communications Commission (FCC) Rules, Part 68. The FCC registration label on the KSU contains the FCC registration number, the ringer equivalence number, the model number, and the serial number or production date of the system. Notification To Telephone Company Unless a telephone operating company provides and installs the system, the telephone operating company which provides the lines must be notified before a connection is made to them. The lines (telephone numbers) involved, the FCC registration number, and the ringer equivalence number must be provided to the telephone company. The FCC registration number and the ringer equivalence number of this equipment are provided on the label attached to the common equipment.The user/installer is required to notify the telephone company when final disconnection of this equipment from the telephone company line occurs. Compatibility With Telephone Network When necessary, the telephone operating company provides information on the maximum number of telephones or ringers that can be connected to one line, as well as any other applicable technical information. The telephone operating company can temporarily discontinue service and make changes which could affect the operation of this equipment. They must, however, provide adequate notice, in writing, of any future equipment changes that would make the system incompatible. Installation Requirements Connection of the electronic key system to the telephone lines must be through a universal service order code (USOC) outlet jack supplied by the telephone operating company. If the installation sfte does not have the proper outlet, ask the telephone company business office to install one.The correct outlet jack for this system is either a type RJ21X or type FiJ14C. Party Lines And Coin Lines Local telephone company regulations may not permit connections to party lines and coin lines by anyone except the telephone operating company. Troubleshooting If a service problem occurs, first try to determine if the trouble is in the on-site system or in the telephone company equipment. Disconnect all equipment not owned by the telephone company. If this corrects the problem, the faulty equipment must not be reconnected to the telephone line until the problem has been corrected. Any trouble that causes improper operation of the telephone network may require the telephone company todiscontinue service to the trouble site after they notify the user of the reason. Repair Authorization FCC regulations do not permit repair of customer owned equipment by anyone except the manufacturer, their authorized agent, or others who might be authorized by the FCC. However, routine repairs can be made according to the maintenance instructions in this publication, provided that all FCC restrictions are obeyed. Radio Frequency Interference The electronic key system contains incidental radios frequency generating circuitry and, if not installed and used properly, may cause interference toradio and television reception. This equipment has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules. These limits are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area may cause interference to radio and television reception; in which case the user is encouraged to take whatever measures may be required to correct the interference.If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient the television or radio’s receiving antenna, andlor relocate the KSU, the individual telephone stations, and the radio or TV with respect to each other. If necessary, the user should consult the manufacturer or an experienced radio/television technician for additional suggestions. The user may find the following booklet prepared by the Federal Communications Commission helpful: “How to Identify and Resolve Radio-TV Interference Problems.” This booklet is available from the Government Printing Office, Washington D.C. 26402. Stock No. 004-000-00345-4.This digital apparatus does not exceed the (Class A) limits for radio noise emissions from digital appartusset out in the Radio Interference Regulations of the Canadian Department of Communications. Le prksent appareil numerique n’ement pas de bruits radioalectriques depassant les limites applicables aux appareils mumeriques (de la class A) prescrites dans le Rbglement sur le brouillage radior9ectrique 6dictepar le minist&e des Communications du Canada. Ringer Equivalence Number The REN of each line is 1.38. The FCC requires the installer to determine the total REN for each line, and record it at the equipment.
IMl66-107System Programming Chapter 4 System Programming General Programming Information Perform configuration programming from station port 10 or station port 12. The system will not accept programming commands from any other station port in the system. For best programming results, employ an LCD speakerphone. While you can install any non-LCD digital telephone and use it for programming, visual feedback of the programming operations will not be available. Configuration programming from station port 10 or 12 is unlimited as to the features that you can program using it. Usually you perform this procedure when you first place the system into service. ti Always keep the handset of the LCD speakerphone on-hook while programming the system. Plus, you must be sure that the system is not in the night transfer (of ringing) mode of operation when you program it. Alternately, you can petform programming using a customer-provided Video Display Terminal (VDT) with an RS-232 compatible, serial interface. VDT programming is completely menu driven and easy to follow. It is arranged somewhat differently from station port programming categories to facilitate menu usage. VDT programming is discussed in the Chapter 4 procedure titled video Display Terminal fmgnmming. You can find a complete diccussion of VDT programming in publication lMl66-094, Djgital Telephone System VDT P tugramming Reference Manual Prior to taking any programming action, determine the desired parameters and requirements. Record this data on the class of service programming reference charts located at the end of Chapter 4. You can program a group of lines or stations to have the same configuration as one that you have already programmed. This block programming feature eliminates the need to individually program every line or station that requires the same configuration. After you have completely installed a telephone system for the first time or if a system that you previously installed has been turned off and placed out of service for a period of time (several weeks, for example), perform a master clear programming procedure before placing it into service. If you plan to perform a master clear procedure, perform it first before performing 6ny other programming procedure. The master clear procedure, clears all memory locations of any unwanted data that may be stored there. It also clears any previously programmed data, such as autodial numbers and defaults all class-of-service conditions. Therefore, never perform a master clear procedure on an existing installed system unless data loss and COS default are acceptable. Refer to the information provided in the procedure titled Master Clearfor programming details The system provides time and date information for display on LCD speakerphones. After installing, checking out, and master clearing a system, set the system clock with the current date and time information using the procedures provided in the procedure titlted System Configuration. You cal also use the configuration programming procedures to set certain attendant features (as also discussed in the System Attendant’s Guide) that affect day-to-day operations such as: system clock setting, system speed dial, night transfer of tinging, music on hold, LCD messages, station names, and SMDA reports. Pro f!a ramming Overlays The literature patge with the system includes programming overlays for use in identifying the buttons required for programming. The overlays fit over the buttons of the programming station. A full size copy of available programming overlays are included at the end of this chapter for use as needed. Supporting DigiTech Telephones With A Revision Letter Of I And Later There are several items that you need to consider when installing the revision I and later DigiTech telephone to the digital telephone system. These items are detailed below. d While the system software cartridges (product code Snnnn) with software release 11 A and later supports the use of all DigiTech telephones regardless of their revision letter, any systems with a software release of 9 or earlier will not support the revision I and later telephones. In other words, whenever a system includes revision I or later telephones, be sure that the system software cartridge has a software release revision of 11A or later. ti Always program station ports to provide ringing line preference to revision I and later DigiTech telephones (and to all Impact telephones) that are connected there. This action is necessary before the orange LED feature can become active. The orange status light indicates a ringing line to distingush it from lines that are in use or on hold. 4-1
System ProgrammingIMl66-107Converting Button Designations When you first power a new system with no telephones connected, it defaults its station ports as follows: ziFEY-=-DigiTech 24-line telephones lnnnnImpact 24-line telephones When you connect a telephone to a powered-up system or when you turn on the AC power to a system after you have connected a telephone to it, the telephone identifies itself to the system but its button mapping will be defaulted for the telephone types denotes above until you master clear the system. The buttons on impact and Americom telephones are designated as L buttons while the buttons on a DigiTech telephone are designated as A and B buttons These different button designations relate to one another in the manner detailed in the following chart. There are times when you are programming the system parameters that you may need to use this chart for conversion purposes. At other times, you can use the proper telephone programming ovenay with A and B designations that you can find included in the literature package for the digital telephone system. You can find sample overlays included at the end of this chapter. ns 10 or 12 and you have placed an Impact or an Americom telephone at the programming port, you should place the programming overlay on it. This makes the button designations match the A and B designations called for in this system programming manual. OUDerformbuttonmabDlnafrom 12 using the non-square system programming feature to reassign telephone buttons to different functions, you may need either the overlay or the above chart depending upon the type of telephone that you have installed at the programming port. If all system telephones are the same type, when you press a button at the programming station, you selectthe same button on the telephone that you are mapping. No overlay or conversion chart is needed here. When you mix telephones on the same system and you are cross-model button mapping, you will need either the overlay or the conversion chart. The overlay works best when you are using an impact or Americom telephone at the programming station to button map a DigiTech telephone located elsewhere. The chart is more convenient when you have a DigiTech telephone at the programming station and you are button mapping an impact or Ameticom telephone located elsewhere. In either case, when you map a line to a selected button, it is best if you choose the line by dialing its code rather than by pressing a button on the programming station to represent it. To choose lines 1 through 24, you must dial 01 through 24. The following examples explain when you need to use conversions. To select button L21 for reprogramming on an Impact telephone using another Impact telephone at station 10 for programming, press button L21 on the station 10 telephone. Note that no conversion is required in this example. To select button 85 for reprogramming on a DigiTech telephone while using an impact telephone for programming, press the button designated as 85 by the programming overlay on the impact telephone at station 10 (this is actually L21 but the overlay did the conversion for you). To select button L21 for reprogramming on an Impact telephone while using a DigiTech telephone for programming, press button B5 on the DigiTech telephone at station 10 (you use the conversion chart to convert the B5 button to an L21 button). Jj you m a VDT, it is best to allow the telephones to identify themselves to the system before you button map them. When you do this, the VDT presents the proper button designations in its prompt and you will not need an overlay or conversion chart. Beginning with software release 138 on the lnnnn software cartridges, the system queries you to designate the telephone type for unoccupied station ports. Upon your response, the system presents the proper button designations in the prompts for these ports. 4-2
IM166-107System ProgrammingClass Of Service Programming Class of service programming provides you with the means for programming all of the system variables; however, you may elect to program only the line attributes and leave the remainder of the system variables set to their default values. Perform the class of service programming in the sequence shown below. Automatic Hold\ When you enable this feature, the telephone user can automatically existing line call on hold when she or he presses another line button to second call. Automatic Hold For Intercom Enter the base level programming mode.Mark the desired selections in the charts to record programming needs. Typical Feature Programming Sequence - To enable automatic hold for line calls, 1. Dial 53.?3TATlON FEA 2. Dial 11.‘AUTO HOLD 3. Select station ports (LED On = Feature Asssigned): - Station 10 - 57: Dial 10 - 57 or press Cl0 - C57. 4. Dial #+ for next station feature. -OR- Dial ++ % for configuration mode. To change setting, repeat procedure and make opposite selection. To enable automatic hold for intercom calls, 1. Dial 53.“STATION FEA TlJRES” 2. Dial 12.STCM AUTO HOLD” 3. Select station ports (LED On = Feature Assigned): - Station 10 - 57: Dial 10 - 57 or press Cl 0 - C57. ake opposite selection. a Dial a feature code to select a programming parameter. A current program setting is indicated by a lighted LED next to the applicable programming button. When a toggle (ON/OFF) action is provided by a single button, the lighted LED indicates when the feature is active. If a tone burst sounds three times during programming, it denotes an erronous input. Programming can be continued after an error without ending and re-entering the programming mode from base level.. 10 Press % to return to the most previous programming level. Each press returns to the next previous programming level. Press SPKR to end procedure. 4-3
System ProgramingIMl66-107 Master Clear and Class Of Service Defaults Not on/y does the master clear procedure return ALL programmed variables to a known stateof ooeration.it also clears all currently stored autodial and speed dial numbers. Aaster Clearl.PresslTCMDial##7466“CONFIG. MODE”. qetums entire system configuration toactory settings and clears all stomd auto2. Dial 90“MASTER CLEAR : u?d speed dial numbers.3. Dial 5 1 6 8 4 to clear the entire system. System returns to normal operation mode automatically. system Defaultl.PresslTCMDial+++#7466“CONFIG. MODE”. qetums the system configuration features2. Dial 10“SYSTEM DEFAULT”.0 factory settings. 3. Press #to default system features.System returns to configuration mode automatically.. ,ine Defaultl.PresslTCMDial~#7466“CONFIG. MODE”. qetums the line configuration features to2. Dial 30“LINE DEFAULT ,,.‘actoty settings.3. Press # to default line features.System returns to configuration mode automatically. ou can return the entire programming configuration to the factory settings using the master clear procedure or IU can return the individual system, line, and station class of service configurations to their factory settings using le system, line, and station default procedures. Keep in mind that the operating parameters and class of service dues effected by the factory settings will provide satisfactory performance in a broad range of site applications. Station Defaultl.PresslTCMDial*#7466“CONFIG. MODE”. Returns the station configuration features tc2.Dial 50‘STATION DEFAULT “.factory settings. 3. Dial 00 to default station ports system-wide. -OR-Select individual station port to be defaulted: - Station 10 - 57: Dial 10 - 57 or press Cl 0 - CV.4. Dial +K for next station to default. -OR-Dial +k # for configuration mode. Default Button AssignmentsReturns the button mapping of individual stations to its factory setting. i.PresslTCMDial+++#7466“CONFIG. MODE”. ’2. Dial 56. ‘BUlTON’MAPPING * 3. Dial 01.BU7TON DEFAULT ’4. Select station ports to be defaulted: - Station 10 - 57: Dial 10 - 57. 5. Dial +# for next button mapping feature. -OR-Dial f +# for configuration mode. Toll Restriction TabkDefaultThe system defaults two toll restrictiontables with preprogrammed values andassigns them to the lines. You need only tc assign them to the stations to put them into effect. The preprogrammed values are as1. Dial 70.2. Press #to default toll tables. 3. Dial +++ for configuration mode“DEFAULT TOLL * Entry l= 1800 Entt$2 = 976Entt$2=911 Entry3=411These values will provide satisfactory system performance in a broad range of site applications; however, they can be changed as needed to meet different toll restriction needs.Press SPKR to end. I 4-4
IM166-107 System Programing System Configuration - Miscellaneous Features 0 To make a record of the programming configuration, mark the desired requirements in the system class of service records chart found at the end of Chapter 4. 0 To make the programming selections, dial the feature code and then dial the configuration code (or press the programming button where appropriate). NOTE: A lighted LED next to the programming button for the selection indicates the current configuration. When a sing/e button provides a toggle (on/off) action, the lighted LED indicates the active feature. 0 The first step in any programming sequence is to enter the base level. Once in this mode, you can dial the feature code for any desired configuration. Enter the base level with the following procedure: press ITCM then dial %# 7 4 6 +#. The last step is to press the SPKR button to end the programming procedure and return the system to normal operation. htomatic Station Relocation Nith this feature, the system will automatically recognize a particular station should that station be re-located io a different station port. It will supply the same COS parameters at this new mttas was programmed for the station at the original port. This feature allows users to relocate their telephone from 3ne station port location to another yet retain their original telephone features. NOTE: If you turn this feature on, be sure to make the station users understand that their telephone parameters could change if they trade telephones from port to port. Data Baud Rate The speed or baud rate of the data bit stream, which carries the SMDR and configuration data between the system snd an external data device, must be programmed to match the requirements 3f the data device. All of these programmable baud rate entries provide a w condition. NOTE: If you use XMODEM protocol .for data transfer between a VDT and the common equipment, you must use &bit data.1. Dial 27 “A UT0 STA RELOCA T” 2. Press Al to toggle between enable and disable (LED On = Enable) -OR- Dial 1 to Enable (Al LED On) Dial 2 to Disable 3. Dial t for configuration mode. To change setting, repeat procedure and make opposite selection. 1. Dial 15. 2. Dial 1 for data port A. -OR- Dial 2 for data port B 3. Choose baud rate. Dial 01 or Press Al. Dial 02 or Press A2. Dial 03 or Press A3. Dial 04 or Press A4. Dial 05 or Press AS. Dial 06 or Press A6. Dial 07 or Press A9. Dial 06 or Press AlO. Dial 09 or Press Al 1. Dial 10 or Press A7 for 7 data bits and 2 stop bits. Dial 11 or Press Al4 for 8 data bits and 1 stop bit. 4. Dial +# for next data port. #BAUD RATE * “W nD nS 110” “W nD nS 150” “W nD nS 300” “W nD nS 600” ‘W nD nS 7200” “W nD nS 2400” “W nD nS 4800” ‘W nD nS 9600” “W nD nS 19200”“W 70 25 22222” “W 8D 1s zzzzZn 5. Dial t * for configuration mode. To change setting, repeat procedure and make different selection. Press SPKR to end.1 4-5
System ProgramingIM166-107System Configuration - Miscellaneous Features - continued Press ITCM ++#746+# nhibit, and Override“BUTON MAPPING ’ 4 telephone user can press a button“ASSIGN DND CODE ” either one that you have mapped on 3. Select button to be programmed: tis or her station or one that is provided- Press Al - A14, Bl - B8.)y an interactive button on an LCD speakerphone) to set his or her station4. Select station ports to be programmed with a DND button o a DND condition.(LED On = Selected Station): - Station 10 - 57: Dial 10 - 57 or press Cl 0 - C57. lou can inhibit the user’s ability to set5. Dial % for further DND button assignment Dial +K +# for nextbuttonmapping feature. 41~0, a caller to a DND station canDial +I+ 8 +# for configuration mode. werride a DND condition if youTo clear, dial 5664, press button, dial # and repeat above steps 4 and 5. xogram the calling station to have the IND override feature. l DND XXXXXXXX’ NOTE: When you enable the do not disturb override feature, the2. Press Al to toggle between enable and disable (LED On = Enable). system automatically enables the executive override featureDial 1 to Enable“DND ENABLED ’ for the station as we//.‘DND DISABLED ’ 3. Dial f for configuration mode. To change setting, repeat procedure and make opposite selection. #DND OVERRIDE y 3. Select station ports (LED On = Feature Assigned): - Station 10 - 57: Dial 10 - 57 or press Cl 0 - C57. 4. Dial +R for next station feature. Dial +# % for configuration mode. To change setting, repeat procedure and make different selection. picking up a call that a user placedon hold at another station. You can Dial 1 to enable*ENABLE EXC HOLD Uenable or disable it system-wide using this procedure. “DISABLE EXC HOLD” 3. Dial +R for configurationmode. 4-6
IMl66-107System ProgramingSystem Configuration - Miscellaneous Features - continued Press ITCM *#746* LCD Messaging U’OIJ can create messages that :elephone users can set at their stations to be displayed by any LCD speakerphone that calls them on the ntercom line. The system provides two standard messages but you can use this programming procedure to create up to 10 custom messages. System attendants also have access to this feature. Music On Hold When you connect an external music source to the system, it will provide music to outside lines that are placed on hold. You can disable the music using this programming procedure. System attendants also have access to this feature1. Dial 05.“LCD MESSAGES ’ 2. Dial 1 - 0 for message number.“XXXX... ” 3. Dial # to clear current message. 4. Refer to Table below and compose message (16 digits max.). 5. Dial all two-digit codes needed message. “WWWY...’ -OR- Dial 10 for pre-programmed message. -OR- “BACKAT n Dial 20 for pre-programmed message.‘CALL ’ 6. Dial +K for next message location and repeat steps 2 - 5. 7. Dial #+ +K for configuration mode. 1. Press 04. mMOHXXXXXXXX * 2. Press Al to toggle between enable and disable (LED On = Enabled). -OR- Dial 1 to enable (Al LED on).‘MOH ENABLED ’ Dial 2 to disable“MOH DISABLED ’ 3. Dial ?N for configuration mode. To change setting, repeat procedure and make opposite selection.CHAR1CODE1 CHAR1CODE1 CHAR 1 CODE, AI31IaI24ISt3ace112I I43iI101 4.51I542 07 K52k55303 I53I56404 M 61m64505 N(.62n16516106I0If639;10166I7107 PI1DI741 81081 Press SPKR toend. 1
System ProgramingIMl66-107System Configuration - Miscellaneous Features - continued Press ITCM %#746++ )A Port Options fou can assign lines to the PA port for direct ring, delayed ring, or night ransfer (of ringing). You can also assign zone or all-call paging to the PA )Ort. lou can select the tracking source for he ringing relay to be either station 17 inging or the ringing that you have issigned to the paging port. Making it rack the ringing that you have issigned to the PA port provides relay :ontrol for the customer-supplied PA amplifier if needed. r0 set ringing type, I. Dial 60.“P.A. OPTIONS ’ !. Choose ringing assignment. Dial 1 for direct ring.“DIRECT RING ‘I. Dial 2 for delay ring.“DEUY RING ’ Dial 3 for night ring.‘NIGHT RING a, 3. Select line ports (LED On = Line Selected):Line port l-14 = Dial 01 - 14 or press Al - Al4 Line port 15,16 = Dial 1516 or press Bl , B2 Line port 17-24 = Dial 17 - 24 or press HOLD then press Al - A8 1. Dial +N for next PA option. -OR- Dial f +++ for configuration mode. To change setting, repeat procedure and make different selection. r0 set zone paging, I. Dial 60.‘P-A. OPTIONS ” 2. Dial 4 to assign zone paging‘PA ZONES ” 3. Choose zone (LED On = Selected Zone). Press Al or dial 1 for zone 1. Press A2 or dial 2 for zone 2. Press A3 or dial 3 for zone 3. Press A4 or dial 4 for all-call. 6. Dial f for next PA option -OR- Dial t +JK for configuration mode. To change setting, repeat procedure and make different selection. To set ringing relay tracking, I. Dial 60.‘P.A. PORT * 2. Dial 5.‘RELAY XxXxXxX 3. Choose relay tracking assignment, Press Al to toggle between paging port and station port 17. (LED On = paging port) -OR- Dial 1 for station port 17.mRElAY STA. 17 ’ Dial 2 for paging port.“RELAY P.A. PORT 4. Dial % for next PA option. -OR- Dial * * for configuration mode. TO change setting, repeat procedure and make different selection. 1 Press SPKR toend. 1 4-8
IM166-107System ProgramingSystem Configuration - Miscellaneous Features - continued Press ITCM +##746t station Monitoring: The DSS/BLF at a ;tation provides idle, busy, and ringing status of all of the monitored stations. f users deem the flashing BLF lights associated with visual ring indication Gstracting, you can disable this visual ndication system-wide using this xocedure. f you enable this visual ring indication, (ou can also enable audible indication If both direct and delayed ringing on a )er station basis if you wish. system Alarm Reporting: The system :an send special codes that convey :ertain system alarm conditions to selected stations where they will show In their LCD displays. To enable visual ring indication, 1. Dial 20.“MONITOR XXXXXXX” 2. Press Al to toggle between enable and disable (LED On = Enable). -OR- Dial 1 to Enable “MONITOR ENABLED” (Al LED ON). Dial 2 to Disable. ‘MONITOR DISABLED” 3. Dial * for configuration mode. To change setting, repeat procedure and make opposite selection. To assign audible monitoring, 1. Dial 63.3TATiON FEA TlJRES” 2. Dial 20.“AUDIBLE MONITOR * 3. Dial 1 for no audible monitoring.‘NONE n 4. Dial 2 for direct ring monitoring.‘DIRECT RING ’ 5. Dial 3 for delayed ring monitoring.“DELAYED RING ’ 5. Select station ports (LED On = Selected): - Station 10 - 57: Dial 10 - 57 or press Cl0 - C57.. 7. Dial +# next monitoring condition. -OR- Dial f +# for next station feature. -OR- Dial #+ ++ +# for configuration mode. To change setting, repeat procedure and make different selection. To enable the alarm reporting feature, 1. Dial 28.“ALARM REPORTS ” 2. Press Al to toggle between enable and disable. (LED On = Enable) -OR- Dial 1 to enable. Dial 2 to disable. 3. Dial +# for configuration mode. To change setting, repeat procedure and make different selection. To select the alarm reporting stations, 1. Dial 53.=STATION FEA TlJRES” 2. Dial 28.“ALARM RECEIVE ’ 3. Select station ports (LED On = Selected): - Station 10 - 57: Dial 10 - 67 or press Cl0 - C57. 4. Dial * for next station feature. -OR- Dial % +# for configuration mode. To change setting, repeat procedure and make different selection. 1 Press SPKR to end. 1 4-9