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Canon Pixma Mp550 User Guide

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    							Advanced Guide > Troubleshooting > Software Problems > E-mail Software Program You W ant to Use Does Not Appear
    in the Screen for Selecting an E-mail Software Progra m
    E-mail Software Program You Want to Use Does Not Ap pear in
    the Screen for Selecting an E-mail Software Program
    Check 1: MP Navigator EX may not support the e-mail  software program.
    The following e-mail software programs are supported.  (Image are attached to the mail message
    automatically.) 
    - W indows Mail (W indows Vista)
    - Outlook Express (W indows XP/W indows 2000) 
    - Microsoft Outlook 
    Check 2: If an e-mail software program does not ope rate properly, check
    that the programs MAPI is enabled. 
    To enable MAPI, refer to the manual of the e-mail s oftware program.
    Check 3: If using an e-mail software program other  than the ones listed
    above, select None (Attach Manually) when prompted  to select a program
    and attach the scanned image manually.
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    E-mail Software Program You Want to Use Does Not Ap pear in the Screen for...
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    							Advanced Guide > Troubleshooting > Software Problems > Scanned Image Is Printed Enlarged (Reduced)
    Scanned Image Is Printed Enlarged (Reduced)
    Check: Set the printing size in the application.
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    Scanned Image Is Printed Enlarged (Reduced)
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    							Advanced Guide > Troubleshooting > Software Problems > Scanned Image Is Enlarged (Reduced) on the Computer
    Monitor
    Scanned Image Is Enlarged (Reduced) on the Computer
    Monitor
    Check 1: Change the display setting in the applicat ion.
    You cannot reduce the display size in Paint. To r educe the display size, open the images in an
    application.
    For details, refer to the applications manual. If you have any questions, contact the manufacturer of  the
    application.
    Check 2: Change the resolution setting in ScanGear  (scanner driver) and
    scan again. 
    The higher the resolution, the larger the resulting i mage will be.
    Resolution
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    Scanned Image Is Enlarged (Reduced) on the Computer  Monitor
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    							Advanced Guide > Troubleshooting > Software Problems > Scanned Image Does Not Open
    Scanned Image Does Not Open
    Check: If the file format is not supported by the application, scan the image
    again and save it in a popular file format such as  JPEG.
    For details, refer to the applications manual. If  you have any questions, contact the manufacturer of  the
    application.
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    Scanned Image Does Not Open
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    							Advanced Guide > Troubleshooting > MP Navigator EX Problems
    MP Navigator EX Problems
    Cannot Scan at the Correct Size
    Position or Size of the Image Cannot be Detected Correctly W hen Scanning Using the Operation Panel
    Document Is Placed Correctly, but the Scanned Image  Is Slanted
    Document Is Placed Correctly, but the Orientation Changes in the Scanned Image
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    MP Navigator EX Problems
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    							Advanced Guide > Troubleshooting > MP Navigator EX Problems > Cannot Scan at the Correct Size
    Cannot Scan at the Correct Size
    Check 1: Make sure that the documents are placed correctly on the Platen.
    Placing Documents
    Check 2: Set Document Size to the actual document size and scan again.
    If the matching size is not found, scan at a larger  size and trim the image.
    See the Toolbar (Trimming) in 
    Correct/Enhance Images W indow for details.
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    Cannot Scan at the Correct Size
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    							Advanced Guide > Troubleshooting > MP Navigator EX Problems > Position or Size of the Image Cannot be Detected
    Correctly W hen Scanning Using the Operation Panel
    Position or Size of the Image Cannot be Detected Co rrectly
    When Scanning Using the Operation Panel
    Check 1: Make sure that the documents are placed co rrectly on the Platen.
    Placing Documents
    Check 2: Check that the MP Navigator EX settings are correctly set
    according to the document. 
    If you cannot scan properly with Auto Scan using th e Operation Panel, specify the document type on the
    Scanner Button Settings tab of the Preferences dial og box.
    Scanner Button Settings Tab (Save)
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    Position or Size of the Image Cannot be Detected Co rrectly When Scanning U...
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    							Advanced Guide > Troubleshooting > MP Navigator EX Problems > Document Is Placed Correctly, but the Scanned Image
    Is Slanted
    Document Is Placed Correctly, but the Scanned Image  Is
    Slanted
    Check: In MP Navigator EX, deselect the Correct sla nted document
    checkbox and scan again.
    Scan Settings Dialog Box (Photos/Documents)
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    Document Is Placed Correctly, but the Scanned Image  Is Slanted
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    							Advanced Guide > Troubleshooting > MP Navigator EX Problems > Document Is Placed Correctly, but the Orientation
    Changes in the Scanned Image
    Document Is Placed Correctly, but the Orientation C hanges in
    the Scanned Image
    Check: In MP Navigator EX, deselect the Detect the  orientation of text
    documents and rotate images checkbox and scan again .
    Scan Settings Dialog Box (Photos/Documents)
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    Document Is Placed Correctly, but the Orientation C hanges in the Scanned I...
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    							Advanced Guide > Troubleshooting > If You Cannot Resolve the Problem
    If You Cannot Resolve the Problem
    If you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller of
    the machine or the service center. 
    Canon support staff are trained to be able to provi de technical support to satisfy customers.
    Caution
    If the machine emits any unusual sound, smoke, or o dor, turn it off immediately. Unplug the power
    cord from the outlet and contact the seller or the  service center. Never attempt to repair or
    disassemble the machine yourself.
    Attempts by customers to repair or take apart the m achine will invalidate any warranty regardless of
    whether the warranty has expired.
    Before contacting the service center, confirm the following:
    Product name: 
    * Your machines name is located on the front cover  of the setup manual.
    Serial number: please refer to the setup manual
    Details of the problem
    W hat you tried to solve the problem, and what happe ned
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    If You Cannot Resolve the Problem
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