Canon Pixma Mp550 User Guide
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Advanced Guide > Troubleshooting > Software Problems > E-mail Software Program You W ant to Use Does Not Appear in the Screen for Selecting an E-mail Software Progra m E-mail Software Program You Want to Use Does Not Ap pear in the Screen for Selecting an E-mail Software Program Check 1: MP Navigator EX may not support the e-mail software program. The following e-mail software programs are supported. (Image are attached to the mail message automatically.) - W indows Mail (W indows Vista) - Outlook Express (W indows XP/W indows 2000) - Microsoft Outlook Check 2: If an e-mail software program does not ope rate properly, check that the programs MAPI is enabled. To enable MAPI, refer to the manual of the e-mail s oftware program. Check 3: If using an e-mail software program other than the ones listed above, select None (Attach Manually) when prompted to select a program and attach the scanned image manually. Page top Page 831 of 877 pages E-mail Software Program You Want to Use Does Not Ap pear in the Screen for... JownloadedtfromtManualsPrinterFcomtManuals
Advanced Guide > Troubleshooting > Software Problems > Scanned Image Is Printed Enlarged (Reduced) Scanned Image Is Printed Enlarged (Reduced) Check: Set the printing size in the application. Page top Page 832 of 877 pages Scanned Image Is Printed Enlarged (Reduced) JownloadedtfromtManualsPrinterFcomtManuals
Advanced Guide > Troubleshooting > Software Problems > Scanned Image Is Enlarged (Reduced) on the Computer Monitor Scanned Image Is Enlarged (Reduced) on the Computer Monitor Check 1: Change the display setting in the applicat ion. You cannot reduce the display size in Paint. To r educe the display size, open the images in an application. For details, refer to the applications manual. If you have any questions, contact the manufacturer of the application. Check 2: Change the resolution setting in ScanGear (scanner driver) and scan again. The higher the resolution, the larger the resulting i mage will be. Resolution Page top Page 833 of 877 pages Scanned Image Is Enlarged (Reduced) on the Computer Monitor JownloadedtfromtManualsPrinterFcomtManuals
Advanced Guide > Troubleshooting > Software Problems > Scanned Image Does Not Open Scanned Image Does Not Open Check: If the file format is not supported by the application, scan the image again and save it in a popular file format such as JPEG. For details, refer to the applications manual. If you have any questions, contact the manufacturer of the application. Page top Page 834 of 877 pages Scanned Image Does Not Open JownloadedtfromtManualsPrinterFcomtManuals
Advanced Guide > Troubleshooting > MP Navigator EX Problems MP Navigator EX Problems Cannot Scan at the Correct Size Position or Size of the Image Cannot be Detected Correctly W hen Scanning Using the Operation Panel Document Is Placed Correctly, but the Scanned Image Is Slanted Document Is Placed Correctly, but the Orientation Changes in the Scanned Image Page top Page 835 of 877 pages MP Navigator EX Problems JownloadedtfromtManualsPrinterFcomtManuals
Advanced Guide > Troubleshooting > MP Navigator EX Problems > Cannot Scan at the Correct Size Cannot Scan at the Correct Size Check 1: Make sure that the documents are placed correctly on the Platen. Placing Documents Check 2: Set Document Size to the actual document size and scan again. If the matching size is not found, scan at a larger size and trim the image. See the Toolbar (Trimming) in Correct/Enhance Images W indow for details. Page top Page 836 of 877 pages Cannot Scan at the Correct Size JownloadedtfromtManualsPrinterFcomtManuals
Advanced Guide > Troubleshooting > MP Navigator EX Problems > Position or Size of the Image Cannot be Detected Correctly W hen Scanning Using the Operation Panel Position or Size of the Image Cannot be Detected Co rrectly When Scanning Using the Operation Panel Check 1: Make sure that the documents are placed co rrectly on the Platen. Placing Documents Check 2: Check that the MP Navigator EX settings are correctly set according to the document. If you cannot scan properly with Auto Scan using th e Operation Panel, specify the document type on the Scanner Button Settings tab of the Preferences dial og box. Scanner Button Settings Tab (Save) Page top Page 837 of 877 pages Position or Size of the Image Cannot be Detected Co rrectly When Scanning U... JownloadedtfromtManualsPrinterFcomtManuals
Advanced Guide > Troubleshooting > MP Navigator EX Problems > Document Is Placed Correctly, but the Scanned Image Is Slanted Document Is Placed Correctly, but the Scanned Image Is Slanted Check: In MP Navigator EX, deselect the Correct sla nted document checkbox and scan again. Scan Settings Dialog Box (Photos/Documents) Page top Page 838 of 877 pages Document Is Placed Correctly, but the Scanned Image Is Slanted JownloadedtfromtManualsPrinterFcomtManuals
Advanced Guide > Troubleshooting > MP Navigator EX Problems > Document Is Placed Correctly, but the Orientation Changes in the Scanned Image Document Is Placed Correctly, but the Orientation C hanges in the Scanned Image Check: In MP Navigator EX, deselect the Detect the orientation of text documents and rotate images checkbox and scan again . Scan Settings Dialog Box (Photos/Documents) Page top Page 839 of 877 pages Document Is Placed Correctly, but the Orientation C hanges in the Scanned I... JownloadedtfromtManualsPrinterFcomtManuals
Advanced Guide > Troubleshooting > If You Cannot Resolve the Problem If You Cannot Resolve the Problem If you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller of the machine or the service center. Canon support staff are trained to be able to provi de technical support to satisfy customers. Caution If the machine emits any unusual sound, smoke, or o dor, turn it off immediately. Unplug the power cord from the outlet and contact the seller or the service center. Never attempt to repair or disassemble the machine yourself. Attempts by customers to repair or take apart the m achine will invalidate any warranty regardless of whether the warranty has expired. Before contacting the service center, confirm the following: Product name: * Your machines name is located on the front cover of the setup manual. Serial number: please refer to the setup manual Details of the problem W hat you tried to solve the problem, and what happe ned Page top Page 840 of 877 pages If You Cannot Resolve the Problem JownloadedtfromtManualsPrinterFcomtManuals