Canon Pixma Mp550 User Guide

							Advanced Guide > Troubleshooting > Paper Jams > Paper Is Jammed in the Paper Output Slot or the Rear Tray
Paper Is Jammed in the Paper Output Slot or the Rea r Tray
Remove the paper following the procedure below.
1.Slowly pull the paper out, either from the Rear Tray or from the Paper Output Slot,
whichever is easier.
Note
If the paper tears and a piece remains inside the machine, turn the machine off, open the
Scanning Unit (Cover), and remove the paper. 
Be careful not to touch the components inside the m achine.
After removing all paper, close the Scanning Unit ( Cover), and turn the machine back on.
If you cannot pull the paper out, turn the machine off and turn it back on. The paper may be
ejected automatically.
2.Reload the paper, and press the OK button on the machine.
If you turned off the machine in step 1, all print  jobs in the queue are canceled. Reprint if necessar y.
Note
W hen reloading the paper, confirm that you are usin g the correct paper and are loading it
correctly.
Loading Paper / Originals
A5 sized paper is suited to printing documents cons isting mainly of text. W e do not recommend
using such paper to print documents with photos or graphi cs, since the printout may curl and
cause paper exit jams.
If you cannot remove the paper or the paper tears i nside the machine, or if the paper jam error continues
after removing the paper, contact the service center.
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Paper Is Jammed in the Paper Output Slot or the Rea r Tray
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							Advanced Guide > Troubleshooting > Paper Jams > Paper Is Jammed inside the Machine at the Transport Unit
Paper Is Jammed inside the Machine at the Transport  Unit
Remove the paper following the procedure below.
1.Detach the Rear Cover.
2.Pull the paper out slowly.
Note
Be careful not to touch the components inside the machine.
If you cannot pull the paper out, turn the machine off and turn it back on. The paper may be
ejected automatically.
3.Attach the Rear Cover.
Push the left side of the Rear Cover until it is cl osed completely.
If you were not able to remove the paper out in ste p 2:
4.Remove the Cassette.
5.Pull the paper out slowly. Page 802 of 877 pages
Paper Is Jammed inside the Machine at the Transport  Unit
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							6.If any paper is sticking out of the Cassette, remove the paper, align and reload the
paper in the Cassette.
Note
W hen reloading the paper into the machine, confirm  that you are using the correct paper and
are loading it into the machine correctly.
Loading Paper / Originals
7.
Insert the Cassette into the machine again, and press the  
OK  button on the
machine. 
If you turned off the machine in step 2, all print  jobs in queue are canceled. Reprint if necessary.
If you cannot remove the paper or if the paper tear s inside the machine, or if the paper jam error
continues after removing the paper, contact the ser vice center.
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Paper Is Jammed inside the Machine at the Transport  Unit
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							Advanced Guide > Troubleshooting > Paper Jams > In Other Cases
In Other Cases
Make sure of the following:
Check 1: Are there any foreign objects around the Paper Output Slot?
Check 2: Are there any foreign objects in the Rear Tray?
If there are any foreign objects in the Rear Tray, be sure to turn off the machine, unplug it from the
power supply, then remove the foreign object.
Check 3: Is the Rear Cover closed completely?
Check 4: Is the paper curled?
Check 3: Load the paper after correcting its curl.
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In Other Cases
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							Advanced Guide > Troubleshooting > Message Appears on the Computer Screen
Message Appears on the Computer Screen
Error Number: B200 A printer error has occurred. Turn the printer off and unplug the power cord of the
printer from the power supply. Then contact the ser vice center. Is Displayed
Error Number: **** A printer error has occurred. Turn the printer off and then on again. If this doesnt
clear the error, see the users guide for more deta il. Is Displayed
W riting Error/Output Error/Communication Error
Error Number: 300 Is Displayed
Error Number: 1700 Is Displayed
Ink Info Number: 1600 Is Displayed
Ink Info Number: 1683 Is Displayed
Ink Info Number: 1688 Is Displayed
Error Number: 2001 Is Displayed
Error Number: 2002 Is Displayed
Other Error Messages
The Inkjet Printer/Scanner/Fax Extended Survey Progra m Screen Is Displayed
The Inkjet Printer/Scanner/Fax Extended Survey Program Icon Appears
Error Number: B200 A printer error has occurred. Tu rn the printer off and unplug the
power cord of the printer from the power supply. Th en contact the service center. Is
Displayed
Turn off the machine, and unplug the power cord of  the machine from the power supply.
Contact the service center.
Error Number: **** A printer error has occurred. Tu rn the printer off and then on again. If
this doesnt clear the error, see the users guide  for more detail. Is Displayed
**** is displayed in the alphanumeric character and depends on the error occurred.
5100 or 5110 Is Displayed 
Confirm the movement of the Print Head Holder blocked.
Cancel printing from your computer and turn off the  machine. Then clear the jammed paper or
protective material that is preventing the Print He ad Holder from moving, and turn on the
machine again.
Important
Be careful not to touch the components inside the m achine. The machine may not print
out properly if you touch it.
If the problem is not resolved, contact the service  center.
6000 Is Displayed 
If any object is placed in front of the machine, remove it.
Open the Paper Output Tray gently, then turn the po wer off and back on.
Four-Digit Alphanumeric and Printer error has occu rred. Is Displayed
Turn off the machine, and unplug the power cord of  the machine from the power supply.
Plug the machine back in and turn the machine back  on.Page 805 of 877 pages
Message Appears on the Computer Screen
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							If the problem is not resolved, contact the service center.
Writing Error/Output Error/Communication Error
Check 1: If the 
Power lamp is off, make sure that the power plug is plug
ged in,
then turn the machine on. 
W hile the  Power lamp is flashing green, the machine is initializing. W
ait until the 
Power
 lamp
stops flashing and remains lit green.
Check 2: Make sure that the printer port is configu red appropriately in the printer
driver. 
* In the following instructions,  XXX
 signifies your machines name.
1.Log on as a user account with administrator privile ge.
2.Click Control Panel, then Printer under Hardware an d Sound.
In W indows XP, click Control Panel, Printers and Ot her Hardware, then Printers and
Faxes. 
In W indows 2000, click Control Panel then Printers.
3.Right-click the Canon XXX Printer icon, then select  Properties.
4.Click the Ports tab to confirm the port settings. 
Make sure that a port named USBnnn (where n is a  number) with Canon XXX Printer
appearing in the Printer column is selected for Pri nt to the following port(s).
If the port setting is not correct, reinstall the M P Drivers or change the port setting
according to the interface you are using.
Check 3: Make sure that the USB cable is securely p lugged in to the machine
and the computer.
If you are using a relay device such as a USB hub,  disconnect it, connect the machine
directly to the computer, and try printing again. I f printing starts normally, there is a
problem with the relay device. Consult the reseller  of the relay device for details.
There could also be a problem with the USB cable. R eplace the USB cable and try
printing again.
Check 4: Make sure that the MP Drivers are installe d correctly.
Uninstall the MP Drivers following the procedure de scribed in 
Deleting the Unnecessary MP
Drivers
, insert the  Setup CD-ROM
 into the computers disc drive and perform Custom Instal l
and select MP Drivers to install again.
Check 5: Check the status of the device on your com puter.
Follow the procedure below to check the status of t he device.
1.Click Control Panel, Hardware and Sound, then Devic e Manager.
If the User Account Control screen is displayed, fo llow the on-screen instructions.
In W indows XP, click Control Panel, Performance and  Maintenance, System, then click
Device Manager on the Hardware sheet. 
In W indows 2000, click Control Panel, System, then  Device Manager on the Hardware
sheet.
2.Double-click Universal Serial Bus controllers then  USB Printing Support.
If USB Printing Support is not displayed, make sure  that the machine is correctly
connected to the computer.
Check 3: Make sure that the USB cable is securely p lugged in to the machine and the
computer.
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Message Appears on the Computer Screen
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							3.Click the General tab and make sure that there is no indication of a problem with the
device. 
If a device error is displayed, refer to W indows he lp to resolve the error.
Error Number: 300 Is Displayed
Check 1: If the 
Power lamp is off, make sure that the power plug is plug
ged in,
then turn the machine on. 
W hile the  Power lamp is flashing green, the machine is initializing. W
ait until the 
Power
 lamp
stops flashing and remains lit green.
Check 2: Make sure that the USB cable is securely p lugged in to the machine
and the computer.
If you are using a relay device such as a USB hub,  disconnect it, connect the machine
directly to the computer, and try printing again. I f printing starts normally, there is a
problem with the relay device. Consult the reseller  of the relay device for details.
There could also be a problem with the USB cable. R eplace the USB cable and try
printing again.
Check 3: Make sure that your machines name is sele cted in the Print dialog
box.
Opening the Page Setup and Print Dialog Box (Macintosh)
Error Number: 1700 Is Displayed
Check: See The ink absorber is almost full. in An Error Message Is Displayed on
the LCD
 and take the appropriate action.
Ink Info Number: 1600 Is Displayed
Check: See The following ink may have run out. in An Error Message Is
Displayed on the LCD
 and take the appropriate action.
Ink Info Number: 1683 Is Displayed
Check: See The remaining level of the following ink cannot be  correctly
detected.
 in An Error Message Is Displayed on the LCD and take the appropriate
action.
Ink Info Number: 1688 Is Displayed
Check: See The following ink has run out. in An Error Message Is Displayed on
the LCD
 and take the appropriate action.
Error Number: 2001 Is Displayed
Check: See The device may be incompatible. in An Error Message Is Displayed
on the LCD
 and take the appropriate action.
Error Number: 2002 Is Displayed
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Message Appears on the Computer Screen
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							Check: See An unsupported USB hub is connected. in An Error Message Is
Displayed on the LCD
 and take the appropriate action.
Other Error Messages
Check: If an error message is displayed outside the  printer status monitor, check
the following:
Could not spool successfully due to insufficient disk space 
Delete any unnecessary files to increase the amount  of free space on the disk.
Could not spool successfully due to insufficient memory 
Quit other running applications to increase available m emory.
If you still cannot print, restart your computer an d retry printing.
Printer driver could not be found 
Uninstall the printer driver according to the proce dure described in 
Deleting the
Unnecessary MP Drivers
, and then reinstall it.
Could not print Application name - File name 
Try printing again once the current job is complete .
The Inkjet Printer/Scanner/Fax Extended Survey Prog ram Screen Is Displayed
If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, a confirmation screen
asking for permission to send the printer usage information will be displayed three months and
then six months after the installation. After that, it will be displayed every six months for about fo ur
years. 
Read the instructions on the screen and follow the proced ure below.
If you agree to participate in the survey program:
Click Agree, then follow the on-screen instructions. The printer usage information will be sent
via the Internet. If you have followed the on-screen instructions, the information will be sent
automatically from the second time onward and the confi rmation screen will not be displayed
again.
Note
W hen the information is being sent, a caution screen such as an Internet security screen
may be displayed. In this case, confirm that the pr ogram name is IJPLMUI.exe, then
allow it.
If you deselect the Send automatically from the nex t time check box, the information will
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Message Appears on the Computer Screen
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							displayed at the time of the next survey. To send the information automatically, see 
Changing the confirmation screen setting:.
If you do not agree to participate in the survey pr ogram:
Click Do not agree. The confirmation screen will be  closed, and the survey at that time is
skipped. The confirmation screen will be displayed again  three months later.
To uninstall the Inkjet Printer/Scanner/Fax Extende d Survey Program:
To uninstall the Inkjet Printer/Scanner/Fax Extende d Survey Program, click Uninstall, then
follow the on-screen instructions.
Changing the confirmation screen setting:
1. Select items the Start menu as shown below.
In W indows Vista, select the Start menu > Control P anel > Uninstall a program.
In W indows XP, select the Start menu > Control Pane l > Add or Remove
Programs.
In W indows 2000, select the Start menu > Settings > Control Panel > Add/Remove
Programs.
Note
In W indows Vista, a confirmation/warning dialog box may appear when installing,
uninstalling or starting up software. 
This dialog box appears when administrative rights are  required to perform a task.
If you are logged on to an administrator account, c lick Continue or Allow to continue.
2. Select Canon Inkjet Printer/Scanner/Fax Extended  Survey Program.
3. Select Change. 
If you select Yes after you have followed the on-sc reen instructions, the confirmation
screen will be displayed at the time of the next su rvey.
If you select No, the information will be sent auto matically.
Note
If you select Uninstall (or Remove), the Inkjet Printer /Scanner/Fax Extended Survey
Program is uninstalled. Follow the on-screen instru ctions.
The Inkjet Printer/Scanner/Fax Extended Survey Prog ram Icon Appears
If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, the printer usage
information is scheduled to be sent three months an d then six months after the installation. After
that, it is scheduled to be sent every six months for about four years. The Inkjet Printer/Scanner/Fax
Extended Survey Program icon appears in the Dock wh en it is time to send the printer usage
information.
In Mac OS X v.10.3.9, the Inkjet Printer/Scanner/Fax Extended Survey Program is not installed.
Read the instructions on the screen after clicking  the icon, then follow the procedure below. Page 809 of 877 pages
Message Appears on the Computer Screen
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							If you agree to participate in the survey program:
Click Agree, then follow the on-screen instructions. The printer usage information will be sent
via the Internet. If you have followed the on-screen instructions, the information will be sent
automatically from the second time onward and the confi rmation screen will not be displayed
again.
Note
If you deselect the Send automatically from the next time check box, the information will
not be sent automatically from the second time onwa rd and the Inkjet Printer/Scanner/
Fax Extended Survey Program icon will appear in the D ock at the time of the next survey.
If you do not agree to participate in the survey pr ogram:
Click Do not agree. The confirmation screen will be  closed, and the survey at that time is
skipped. The confirmation screen will be displayed again  three months later.
To stop sending the information: 
Click Turn off. The Inkjet Printer/Scanner/Fax Extended Survey Program is stopped, and the
information will not be sent. To resume the survey,  see 
Changing the setting:.
To uninstall the Inkjet Printer/Scanner/Fax Extende d Survey Program:
1. Stop the Inkjet Printer/Scanner/Fax Extended Survey P
rogram.
Changing the setting:
2.
Select Applications from the Go menu, and double-cl ick the Canon Utilities folder, then
the Inkjet Extended Survey Program folder.
3. Place the Canon Inkjet Printer/Scanner/Fax Extended S urvey Program.app file into the
Trash.
4. Restart the computer. 
Empty the Trash and restart your computer. Page 810 of 877 pages
Message Appears on the Computer Screen
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