Canon Pixma Mp550 User Guide
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Advanced Guide > Troubleshooting Troubleshooting If an Error Occurs The Machine Cannot Be Powered On An Error Message Is Displayed on the LCD LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCD Cannot Install the MP Drivers Cannot Connect to Computer Properly Print Results Not Satisfactory Printing Does Not Start Copying/Printing Stops Before It Is Completed Machine Moves But Ink Is Not Ejected Printing Speed Is Not as Fast as Expected Print Head Holder Does Not Move to the Position for Replacing Paper Does Not Feed Properly Paper Does Not Feed from the Paper Source Specified in the Printer Driver Paper Jams Message Appears on the Computer Screen For Windows Users Error Message Appears on a PictBridge Compliant Dev ice Cannot Print Properly from a W ireless Communication Device Cannot Print Properly from a Photo Index Sheet Cannot Remove a Memory Card Problems with Scanning Software Problems MP Navigator EX Problems If You Cannot Resolve the Problem FAQs Instructions for Use (Printer Driver) General Notes (Scanner Driver) Page top Page 761 of 877 pagesTroubleshooting JownloadedtfromtManualsPrinterFcomtManuals
Advanced Guide > Troubleshooting > If an Error Occurs If an Error Occurs When an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. The message may vary depending on the version of your operating system. In Mac OS X v.10.5.x: In Mac OS X v.10.4.x or Mac OS X v.10.3.9: Page 762 of 877 pages If an Error Occurs JownloadedtfromtManualsPrinterFcomtManuals
Page top Page 763 of 877 pages If an Error Occurs JownloadedtfromtManualsPrinterFcomtManuals
Advanced Guide > Troubleshooting > The Machine Cannot Be Powered On The Machine Cannot Be Powered On Check 1: Press the ON button. Check 2: Make sure that the power plug is securely plugged into the Power Cord Connector of the machine, then turn it b ack on. Check 3: Unplug the machine from the power supply, then plug the machine back in and turn the machine back on after leaving it for at least 3 minutes. If the problem is not resolved, contact the service center. Page top Page 764 of 877 pagesThe Machine Cannot Be Powered On JownloadedtfromtManualsPrinterFcomtManuals
Advanced Guide > Troubleshooting > An Error Message Is Displayed on the LCD An Error Message Is Displayed on the LCD If an error message is displayed on the LCD, take the corresponding action described below. MessageAction The following ink may have run out. Replacing the ink tank is recommended. U041 If the lamp on the ink tank is flashing, ink may have run out. Replacing the ink tank is recommended. If printing is in progress and you want to continue printing, press the machines OK button with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The machine may be damaged if printing is continued under the ink out con dition. Routine Maintenance Note If multiple ink lamps are flashing red, see Routine Maintenance and check the status of each ink tank. Print head is not installed. Install the print head. U051/ The type of print head is incorrect. Install the correct print head. U052 Follow the directions given in your setup sheet to install the Print Head. If the Print Head is already installed, remove the Print Head once and then reinstall it. If the error is not resolved, the Print Head may be damaged. Contact the service center. Some ink tanks are not installed in place. U072/ More than one ink tank of the following color is installed. U071 Some ink tanks are not installed in the correct pos ition. (The lamp on the ink tank flashes.) More than one ink tanks of the same color are insta lled. (The lamp on the ink tank flashes.) Confirm that the ink tanks are installed in the app ropriate positions. Routine Maintenance The remaining level of the following ink cannot be correctly detected. Replace the ink tank. U130 The remaining ink level cannot be correctly detecte d. (The lamp on the ink tank flashes.) Replace the ink tank and close the Scanning Unit (C over). Routine Maintenance Printing with an ink tank that was once empty may damage the machine. If you want to continue printing in this condition, you need to release the function for detecting the remaining in k level. Press and hold the machines Stop button for at least 5 seconds, and then release it. W ith this operation, releasing the function for det ecting the remaining ink level is memorized. Please be advised th at Canon shall not be liable for any machine malfunction or damage caused by refilled ink tanks. Note If the function for detecting the remaining ink lev el is disabled, the ink tank in gray is displayed on the LCD when checking the current ink level. Routine Maintenance The following ink tank cannot be recognized. U043 U140 The ink tank is not installed. Install the ink tank. Routine Maintenance The ink tank is not compatible with this machine. ( The lamp on the ink tank is off.) Page 765 of 877 pages An Error Message Is Displayed on the LCD JownloadedtfromtManualsPrinterFcomtManuals
U150Install an appropriate ink tank. Routine Maintenance An ink tank error has occurred. (The lamp on the ink tank is off.) Replace the ink tank. Routine Maintenance The following ink has run out. Replace the ink tank. U163 Ink has run out. (The lamp on the ink tank flashes. ) Replace the ink tank and close the Scanning Unit (C over). Routine Maintenance Printing under the current condition may damage the machine. If you want to continue printing in this condition, you need to release the function for detecting the remaining in k level. Press and hold the machines Stop button for at least 5 seconds, and then release it. W ith this operation, releasing the function for det ecting the remaining ink level is memorized. Please be advised th at Canon shall not be liable for any malfunction or tr ouble which may be caused by continuation of printing und er the ink out condition. Note If the function for detecting the remaining ink level is disabled, the ink tank in gray is displayed on the LCD when checking the current ink level. Routine Maintenance There are no photos in memory card./ No photo data in USB flash drive.There is no image data saved on the memory card or the USB flash drive that can be read by this machine. The machine may not recognize the file if the file name or the folder path contains certain characters. Use on ly alphanumeric characters. Photo data edited or processed on a computer must be printed from the computer. Note When a photo was processed on a computer is selected, ? is displayed on the LCD. The ink absorber is almost full. Press OK to continue printing. Contact the service center. The ink absorber is almost full. Press the machines OK button to continue printing. Contact the service center. Printer error has occurred Contact the service center.The machine error has occurred. Contact the service center. Timeout error has occurred. Press OK.Some errors occurred while copying and a certain ti me passed. Press the OK button to dismiss the error, and try to copy again. The device may be incompatible. Remove the device and check the manual supplied with the connected device. Check the device connected to the Direct Print Port. Prin ting photos directly is possible with a PictBridge compliant de vice or the optional Bluetooth Unit BU-30, or a USB flas h drive. A communication time out occurs if an operation tak es too long or if it takes too much time to send data. Thi s may cancel printing. In such cases, disconnect and reco nnect the USB cable. W hen printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge compliant print mode on the device before connecting it to the machine. You may alsoPage 766 of 877 pages An Error Message Is Displayed on the LCD JownloadedtfromtManualsPrinterFcomtManuals
have to turn on your device or select Play mode manually after connecting the device to the machine. Perform necessary operations before connecting your device referring to its instruction manual. If the error is still not resolved, check if you ca n print another photograph. Failed to scan. Check orientation/position and check that platen/sheet is clean. Scanning the print head alignment sheet has failed. Press the OK button to dismiss the error, then take the actions described below. Make sure that the print head alignment sheet is set in the correct position and orientation on the Platen Glass. Make sure the Platen Glass and the print head align ment sheet are not dirty. Make sure the type and size of loaded paper is suit able for Automatic Print Head Alignment. For Automatic Print Head Alignment, always load one sheet of A4 or letter-sized plain paper. Make sure if Print Head nozzles are clogged. Print the nozzle check pattern to check the status of the Print Head. Routine Maintenance If the error is not resolved, connect the machine t o the computer and align the Print Head on the printer dr iver. Aligning the Print Head Position An unsupported USB hub is connected. Remove the hub.If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the machi ne. B200 Printer error has occurred. Unplug the power cord and contact the service center. Turn off the machine, and unplug the power cord of the machine from the power supply. Contact the service center. **** Printer error has occurred. Turn off power then back on again. If problem persists, see the manual. **** is displayed in the alphanumeric character and depends on the error occurred. 5100/5110 is displayed: Cancel printing, and turn off the machine. Then clear the jammed paper or protective material that is prevent ing the Print Head Holder from moving, and turn on the machine again. Important Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it. If the problem is not resolved, contact the service center. 6000 is displayed: If any object is placed in front of the machine, remove it. Open the Paper Output Tray gently, then turn the po wer off and back on. In other cases: Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Scanner is not operating correctly.Turn off the machine, and unplug the power cord of the machine from the power supply. After a while, plug the power cord of the machine back in, and then turn on the machine. If the same error occ urs, contact the service center. The card is currently writable from PC.The Card Slot is set to W ritable from PC. Page 767 of 877 pages An Error Message Is Displayed on the LCD JownloadedtfromtManualsPrinterFcomtManuals
Set to [Not writable from PC].You cannot print from the memory card or save the scanned data to the memory card when the Card Slot is set t o W ritable from PC. After writing on the memory card, set to Not writable from PC again. Page top Page 768 of 877 pages An Error Message Is Displayed on the LCD JownloadedtfromtManualsPrinterFcomtManuals
Advanced Guide > Troubleshooting > LCD Cannot Be Seen At All LCD Cannot Be Seen At All If the Power lamp is off: The machine is not powered on. Connect the power co rd and press the ON button. If the Power lamp is lit: The LCD may be in the screen-saver mode. On the Ope ration Panel, press a button other than the ON button. Page top Page 769 of 877 pages LCD Cannot Be Seen At All JownloadedtfromtManualsPrinterFcomtManuals
Advanced Guide > Troubleshooting > An Unintended Language Is Displayed on the LCD An Unintended Language Is Displayed on the LCD Select the language you want to be displayed according to the following procedure. 1.Press the HOME button and wait for about 5 seconds. 2.Select , and then press the OK button. 3.Press the button to select , then press the OK button. 4.Press the button 4 times, then press the OK button. If the Bluetooth unit is connected to the machine, press the button 6 times, and then press the OK button. 5.Use the button to select the language for the LCD, then press the OK button. Page top Page 770 of 877 pages An Unintended Language Is Displayed on the LCD JownloadedtfromtManualsPrinterFcomtManuals