Canon Pixma Mp550 User Guide
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Changing the setting: To display the confirmation screen every time the printer usage information is sent or to resume surveying, follow the procedure below. 1. Select Applications from the Go menu, and double-cl ick the Canon Utilities folder, then the Inkjet Extended Survey Program folder. 2. Double-click the Canon Inkjet Printer/Scanner/Fax Exte nded Survey Program icon. Do not display the confirmation screen when information is sent: If the check box is selected, the information will be sent automatically. If the check box is not selected, the Inkjet Printer/Scan ner/Fax Extended Survey Program icon will appear in the Dock at the time of the next survey. Click the icon, then follow the on-screen instructions. Turn off/Turn on button: Click the Turn off button to stop the Inkjet Printer/ Scanner/Fax Extended Survey Program. Click the Turn on button to restart the Inkjet Printe r/Scanner/Fax Extended Survey Program. Page top Page 811 of 877 pages Message Appears on the Computer Screen JownloadedtfromtManualsPrinterFcomtManuals
Advanced Guide > Troubleshooting > For Windows Users For Windows Users Printer Status Monitor Is Not Displayed Check: Is the printer status monitor enabled? Make sure that Enable Status Monitor is selected on the Option menu of the printer status monitor. 1.Open the printer properties dialog box. Opening the Printer Properties Dialog Box (W indows) 2. On the Maintenance sheet, click View Printer Status . 3.Select Enable Status Monitor on the Option menu if it is not selected. If you are using Windows Vista: Launching MP Navigator EX Whenever Pressing the Color or Black Button on the Machine Check: Specify the response from pressing the Color or Black button on the machine. Follow the procedure below to specify the response on your computer. 1.Log on as a user account with administrator privile ge. 2.Click Control Panel, Hardware and Sound, then Scann ers and Cameras. 3.Select WIA Canon XXX ser, then click the Properties button. If the User Account Control screen appears, click C ontinue. 4.Click the Events tab on the WIA Canon XXX ser Prope rties screen. 5.Select Start this program for Actions, then select MP Navigator EX Ver3.0 from the pull-down menu. Choose an event from the Select an event pull-down menu, then select MP Navigator EX Ver3.0 to launch for each event. If MP Navigator EX Ver 3.0 is already selected for each event, click Cancel. 6.Click OK. Page top Page 812 of 877 pages For Windows Users JownloadedtfromtManualsPrinterFcomtManuals
Advanced Guide > Troubleshooting > Error Message Appears on a PictBridge Compliant Device Error Message Appears on a PictBridge Compliant Device The following are the possible errors that may occur when printing directly from a PictBridge compliant device and the countermeasures to clear them. Note This section describes errors that are indicated on Canon-b rand PictBridge compliant devices. The error messages and operations may vary depending on the device you are using. For errors on non -Canon PictBridge compliant devices, check the erro r message on the LCD and take the appropriate action to clear the error. For details, see An Error Message Is Displayed on the LCD. For the errors indicated on the PictBridge complian t device and their solution, also refer to the instruction manual of the device. For other trouble s on the device, contact the manufacturer. Error Message on the PictBridge Compliant DeviceAction Printer in useIf the machine is printing from the computer or war ming up, wait until the job ends. W hen it is ready, the machine starts printing autom atically. No paperLoad paper on the Rear Tray, and select Continue* i n the display on your PictBridge compliant device. * To resume printing, you can also press the OK button on the machine instead of selecting Continue on the de vice. Paper jamSelect Stop in the display on your PictBridge compliant device to stop printing. Remove the jammed paper, load new paper, press the OK button on the machine, and try printing again. Printer cover openClose the Scanning Unit (Cover) on the machine. No print headThe Print Head is defective or is not installed. Check: See Print head is not installed. in An Error Message Is Displayed on the LCD and take the appropriate action. W aste tank full/Ink absorber fullThe ink absorber is nearly full. Check: See The ink absorber is almost full. in An Error Message Is Displayed on the LCD and take the appropriate action. No ink/Ink cassette errorThe ink tank is not installed properly or empty. Check the error message on the LCD and take the appropriate action to resolve the error. An Error Message Is Displayed on the LCD Ink ErrorAn ink tank that was once empty is installed. Check: See The remaining level of the following ink cannot be correctly detected. in An Error Message Is Displayed on the LCD and take the appropriate action. Hardware ErrorInk tank errors have occurred. Replace the ink tank. Routine Maintenance Page top Page 813 of 877 pages Error Message Appears on a PictBridge Compliant Dev ice JownloadedtfromtManualsPrinterFcomtManuals
Advanced Guide > Troubleshooting > Cannot Print Properly from a W ireless Communication Device Cannot Print Properly from a Wireless Communication Device Check: Is printing possible through Bluetooth communication? Printing via Bluetooth Communication Page top Page 814 of 877 pages Cannot Print Properly from a Wireless Communication Device JownloadedtfromtManualsPrinterFcomtManuals
Advanced Guide > Troubleshooting > Cannot Print Properly from a Photo Index Sheet Cannot Print Properly from a Photo Index Sheet Failed to scan Photo Index Sheet. Is Displayed Check: Check the following, press the OK button, then perform the Scan sheet and print menu again. Did you set Photo Index Sheet in the correct positi on and orientation on the Platen Glass? Are the Platen Glass and the Photo Index Sheet dirty? Are all required circles on the Photo Index Sheet f illed in? Note If the filled circles on the Photo Index Sheet are not dark or vast enough, the machine may not scan the Photo Index Sheet properly. Cannot print the selected photo. Is Displayed/Diffe r Photo or Blank Is Printed out/Paper Feeds Before Printing Is Complete Check 1: Make sure that the photo you want to print is displayed on the LCD. Press the HOME button, select Memory card and Select and print in this order, then select the photo you want to print to make sure that it is sav ed on the memory card or USB flash drive. Check 2: Reprint out the Photo Index Sheet. Note The machine may not scan the Photo Index Sheet prop erly even though Print a blank Photo Index Sheet circle is filled in. Press the HOME button, select Photo index sheet, follow the on-screen instructions to reprint out th e Photo Index Sheet. Check 3: Make sure that the photo saved on the memo ry card or USB flash drive can be read by this machine. Printing from a Memory Card Check 4: Was the photo saved on the memory card or USB flash drive processed on a computer? A photo processed on a computer may not be printed. Note When a photo was processed on a computer is selected, ? i s displayed on the LCD. Check 5: Did you make any changes to the memory car d or USB flash drive after printing the Photo Index Sheet? If you added photos to or deleted photos from the m emory card or USB flash drive, reprint out the Photo Index Sheet. Important Do not rewrite the contents of the memory card or U SB flash drive until printing and scanning of the Photo Index Sheet are complete. Check 6: Did you remove the memory card or USB flas h drive while printing? Do not remove the memory card or USB flash drive be fore printing is complete. Important Page 815 of 877 pages Cannot Print Properly from a Photo Index Sheet JownloadedtfromtManualsPrinterFcomtManuals
If the memory card or USB flash drive is removed while printing, the stored data may be damaged or the selected photo may not be printed as the reading of the photo on the memory card or USB flash drive and the printing of the photo are simultaneous. Page top Page 816 of 877 pages Cannot Print Properly from a Photo Index Sheet JownloadedtfromtManualsPrinterFcomtManuals
Advanced Guide > Troubleshooting > Cannot Remove a Memory Card Cannot Remove a Memory Card Contact the service center. Important Never attempt to remove a memory card using a thin stick or tweezers. Doing so may damage the machine. Note Exclusive adapters are required for the following memory cards. Insert these cards in the machine with adapters attached. miniSD Card/miniSDHC Card/microSD Card/microSDHC Ca rd/xD-Picture Card/xD-Picture Card Type M/xD-Picture Card Type H/Memory Stick Micro/RS -MMC Page top Page 817 of 877 pages Cannot Remove a Memory Card JownloadedtfromtManualsPrinterFcomtManuals
Advanced Guide > Troubleshooting > Problems with Scanning Problems with Scanning Scanner Does Not W ork ScanGear (Scanner Driver) Does Not Start Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not Appear Scan Quality (Image Displayed on the Monitor) Is Poor Scanned Image Is Surrounded by Extra W hite Areas Cannot Scan Multiple Documents at One Time Cannot Scan Properly in Auto Scan Mode Slow Scanning Speed There is not enough memory. Message Is Displayed Computer Stops Operating during Scanning Scanner Does Not W ork After Upgrading W indows Page top Page 818 of 877 pages Problems with Scanning JownloadedtfromtManualsPrinterFcomtManuals
Advanced Guide > Troubleshooting > Problems with Scanning > Scanner Does Not W ork Scanner Does Not Work Check 1: Make sure that the machine is turned on. Check 2: Connect the USB cable to a different USB port on the computer. Check 3: If the USB cable is connected to a hub, re move it from the hub and connect it to a USB port on the computer. Check 4: Restart the computer. Page top Page 819 of 877 pages Scanner Does Not Work JownloadedtfromtManualsPrinterFcomtManuals
Advanced Guide > Troubleshooting > Problems with Scanning > ScanGear (Scanner Driver) Does Not Start ScanGear (Scanner Driver) Does Not Start Check 1: Make sure that the MP Drivers is installed. If it is not installed, insert the Setup CD-ROM into the computers disc drive, then select Custom Install and install MP Drivers. Check 2: On the File menu of the application, selec t Select Source and select the machine. Important Do not select the model name that includes W IA in i t. Note The operation may differ depending on the application. Check 3: Start from a TWAIN-compliant application. Page top Page 820 of 877 pages ScanGear (Scanner Driver) Does Not Start JownloadedtfromtManualsPrinterFcomtManuals