Brother MFC J6910DW User Manual

							80
Transferring the Fax Journal report to 
another fax machine
B
If you have not set up your Station ID, you 
cannot enter fax transfer mode. (See Set your 
Station ID  in the Quick Setup Guide .)
aPress Stop/Exit to interrupt the error 
temporarily.
bPress  MENU.
cPress  aor b to display  Service.
dPress Service .
ePress Data Transfer .
fPress Report Trans.
gEnter the fax number to which the Fax 
Journal report will be forwarded.
hPress Black Start .
Document jam B
Documents can jam in the ADF unit if they are 
not inserted or fed properly, or if they are too 
long. Follow the steps below to clear a 
document jam.
Document is jammed in the top of the 
ADF unit
B
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document out to the 
right.
 
dClose the ADF cover.
ePress Stop/Exit .
IMPORTANT
To avoid future document jams close the 
ADF cover properly by pressing it down in 
the middle.
 
 
						

							Troubleshooting81
B
Document is jammed inside the ADF 
unit
B
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
right.
 
dClose the document cover.
ePress Stop/Exit .
Removing small documents jammed 
in the ADF
B
aLift the document cover.
bInsert a piece of stiff paper, such as 
cardstock, into the ADF to push any 
small paper scraps through.
 
cClose the document cover.
dPress Stop/Exit .
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine.
Paper is jammed at the front of the 
machine
B
If the LCD shows  Paper Jam [Front] , 
follow these steps:
aUnplug the machine from the AC power 
outlet.
bPull the paper tray (1) completely out of 
the machine.
 
cPull out the jammed paper (1). 
1
1
 
						

							82
dLift the Jam Clear flap, and remove the 
jammed paper.
 
ePut the paper tray firmly back in the 
machine.
 
Note
Make sure you pull out the paper support 
until it clicks.
 
fRe-connect the power cord.
Note
If there is a repeat paper jam, a small 
piece of paper may be stuck in the 
machine. (See Additional paper jam clear 
operations  on page 86.)
 
Paper is jammed at the back of the 
machine
B
If the LCD shows  Paper Jam [Rear] , 
follow these steps:
aUnplug the machine from the AC power 
outlet.
Note
Make sure you remove paper from the 
manual feed slot, and then close it.
 
bOpen the Jam Clear Cover (1) at the 
back of the machine.
 
cPull the jammed paper out of the 
machine.
 
1
 
						

							Troubleshooting83
B
dClose the Jam Clear Cover. Make sure 
the cover is closed properly.
 
eRe-connect the power cord.
Paper is jammed at the front and back 
of the machine
B
If the LCD shows 
Paper Jam [Front,Rear] , follow these 
steps:
aUnplug the machine from the AC power 
outlet.
Note
Make sure you remove paper from the 
manual feed slot, and then close it.
 
bPull paper tray #1 (1) and then 
tray #2 (2) completely out of the 
machine.
 
 
cPull out the jammed paper (1). 
 
1
2
1
1
 
						

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dLift the flap, and remove the jammed 
paper.
(With trays removed, go to stepe.)
 
eOpen the Jam Clear Cover (1) at the 
back of the machine.
 
fPull the jammed paper out of the 
machine.
 
gClose the Jam Clear Cover. Make sure 
the cover is closed properly.
 
1
 
						

							Troubleshooting85
B
hPut paper tray #1 (1) and then 
tray #2 (2) firmly back in the machine.
 
 
iUsing both hands, use the finger holds 
on each side of the machine to lift the 
scanner cover (1) into the open position.
Move the print head (if necessary) to 
take out any paper remaining in this 
area. Make sure that jammed paper is 
not left in the corners of the machine (2) 
and (3).
 
IMPORTANT
• If the paper is jammed under the print head, unplug the machine from the power 
source, and then move the print head to 
take out the paper.
• If the print head is at the right corner as  shown in the illustration, you cannot move 
the print head. Re-connect the power 
cord. Hold down  Stop/Exit until the print 
head moves to the middle. Then unplug 
the machine from the power source and 
take out the paper.
 
• If ink gets on your skin or clothing  immediately wash it off with soap or 
detergent.
 
1
2
1
2
3
 
						

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jGently close the scanner cover using 
the finger holds on each side.
 
CAUTION 
Be careful not to trap your fingers under the 
scanner cover. 
Always use the finger holds provided on 
each side of the scanner cover when 
opening and closing it.
 
Note
Make sure you pull out the paper support 
until it clicks.
 
kRe-connect the power cord.
Note
If there is a repeat paper jam, a small 
piece of paper may be stuck in the 
machine. (See Additional paper jam clear 
operations  on page 86.)
 
Additional paper jam clear operationsB
aUsing both hands, use the finger holds 
on each side of the machine to lift the 
scanner cover into the open position.
Note
If the print head is at the right corner as 
shown in the illustration, hold down 
Stop/Exit until the print head moves to the 
middle.
 
 
bUnplug the machine from the AC power 
outlet.
cGently close the scanner cover using 
the finger holds on each side.
 
 
						

							Troubleshooting87
B
CAUTION 
Be careful not to trap your fingers under the 
scanner cover. 
Always use the finger holds provided on 
each side of the scanner cover when 
opening and closing it.
 
dOpen the manual feed slot cover. 
ePut only one sheet of letter or A4 sized 
thick paper such as glossy paper in a 
Landscape position in the manual feed 
slot.
Push it into the manual feed slot.
 
Note
• We recommend you use glossy paper.
• If you dont push the paper deep into the manual feed slot, the machine will not feed 
it when you re-connect the power cord.
 
fRe-connect the power cord.
The paper you placed in the manual 
feed slot will be fed through the machine 
and ejected.
gUsing both hands, use the finger holds 
on each side of the machine to lift the 
scanner cover into the open position.
Make sure that a piece of paper is not 
still jammed inside the machine.
Gently close the scanner cover using 
the finger holds on each side.
 
						

							88
Troubleshooting B
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be 
made from within  that country.
 
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother 
Solutions Center offers the latest FAQs and troubleshooting tips. 
Visit us at http://solutions.brother.com/
.
Using non-Brother supplies may affect  the print quality, hardware performance, and machine 
reliability.
If you are having difficulty with your machineB
Printing
DifficultySuggestions
No printout. Check the interface cable or wireless connection on both the machine and your 
computer. (See the  Quick Setup Guide.)
Check that the machine is plugged in and that the  On/Off key is on.
One or more ink cartridges have reached the end of their life. 
(See  Replacing the ink cartridges  on page 65.)
Check to see if the LCD is showing an error message. 
(See  Error and Maintenance messages  on page 71.)
If the LCD shows  Cannot Print and Replace Ink , see Replacing the ink 
cartridges  on page 65.
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online. Click  Start and then  Printers and Faxes . 
Right-click and choose  Brother MFC-XXXXX (where XXXXX is your model 
name), and make sure that Use Printer Offline  is unchecked.
 
						

							Troubleshooting89
B
Poor print quality. Check the print quality. (See Checking the print quality on page 69.)
Make sure that the  Media Type setting in the printer driver or the  Paper Type 
setting in the machine’s menu matches the type of paper you are using. (See 
Printing  for Windows
® or Printing and Faxing  for Macintosh in the  Software User’s 
Guide  and Paper Size and Type  on page 22.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
 The expiration date written on the cartridge package has passed. (Genuine 
Brother Innobella™ ink cartridges stay usable for up to two years if kept in their 
original packaging.)
 The ink cartridge has been in your machine for over six months.
 The ink cartridge may not have been stored properly before use.
Make sure you are using Genuine Brother Innobella™ Ink. Using non-Brother 
supplies may affect the print quality, hardware performance, and machine 
reliability.
Use the recommended types of paper. 
(See  Acceptable paper and other print media  on page 24.) 
The recommended environment for your machine is between 68 F to 91 F 
(20 C to 33 C).
White horizontal lines appear in text 
or graphics. Clean the print head. (See 
Cleaning the print head on page 68.)
Make sure you are using Genuine Brother Innobella™ Ink.
Try using the recommended types of paper. 
(See  Acceptable paper and other print media  on page 24.) 
The machine prints blank pages. Clean the print head. (See  Cleaning the print head on page 68.)
Make sure you are using Genuine Brother Innobella™ Ink.
Characters and lines are blurred. Check the printing alignment. (See  Checking the print alignment on page 70.)
Printed  text  or  images  are  skewed. Make sure the paper is loaded properly in the paper tray and the paper side guides  are adjusted correctly. (See Loading paper and other print media  on page 10.)
Make sure the Jam Clear Cover is closed properly.
Smudge or stain at the top center of 
the printed page. Make sure the paper is not too thick or curled. 
(See 
Acceptable paper and other print media  on page 24.) 
Printing appears dirty or ink seems 
to run. Make sure you are using the recommended types of paper. (See 
Acceptable 
paper and other print media  on page 24.) Dont handle the paper until the ink is 
dry.
Make sure you are using Genuine Brother Innobella™ Ink.
If you are using photo paper, make sure that you have set the correct paper type. 
If you are printing a photo from your PC, set the  Media Type in the Basic  tab of 
the printer driver.
Stains appear on the reverse side 
or at the bottom of the page. Make sure the printer platen is not dirty with ink. (See 
Cleaning the machine’s 
printer platen  in appendix A  of the Advanced User’s Guide .)
Make sure you are using Genuine Brother Innobella™ Ink.
Make sure you are using the paper support flap. 
(See  Loading paper and other print media  on page 10.)
The machine prints dense lines on 
the page. Check 
Reverse Order  in the Basic tab of the printer driver.
Printing (continued)
DifficultySuggestions