Brother Mfc 5200c Multifunction Owners Manual

							21 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE
21
21Troubleshooting and 
routine maintenance
Troubleshooting 
Error Messages
As with any sophisticated office product, errors may occur. If this 
happens, your MFC identify the problem and displays an error 
message. The most common error messages are shown below. 
You can correct most problems by yourself. If you need additional 
help, call the Brother fax back system (USA only).
In USA only:1-800-521-2846
IMPORTANT
For technical and operational help, you must call the country where 
you bought the MFC. Calls must be made from within that country. 
ERROR MESSAGES
ERROR 
MESSAGECAUSE ACTION
CHECK 
CARTRIDGEAn ink cartridge is not properly installed. Take out the ink cartridge and put it 
in again it seating it properly.
See Replacing the ink cartridge on 
page 21-17.
CHECK 
ORIGINALOriginal was not inserted or fed properly, or was 
larger than 40 inches (90cm) when it was 
scanned through the ADF.See Original jams on page 21-3.
CHECK PAPER 
SIZEPaper is not the correct size. Reload the correct size of paper, 
and then press 
Fax Start.
CHECK PAPERThe MFC is out of paper. Add paper, and then press 
Fax 
Start.
COMM. ERRORPoor phone line quality caused a 
communication error.Try the call again. If the problem 
continues, call the telephone 
company and ask them to check 
your phone line.
CONNECTION 
FAILYou tried to poll a fax machine that is not in 
Polled Waiting mode.Check the other fax machine’s 
polling setup.
COVER OPENThe scanner cover is not closed completely. Pull the Scanner Cover Release 
Lever and lift the scanner cover and 
then close it again.
DISCONNECTEDThe other person or other person’s fax machine 
stopped the call.Try to send or receive again. 
						

							TROUBLESHOOTING AND ROUTINE MAINTENANCE 21 - 2
ERROR MESSAGES
ERROR 
MESSAGECAUSE ACTION
DOC. COVER 
OPENThe  document  cover  is  open. Remove any paper from the ADF and 
close the document cover, and then 
press 
Stop/Exit.
DR MODE IN 
USEThe machine is set to Distinctive Ring mode. 
You can not change the Receive Mode from 
Manual to another mode.Set Distinctive Ring to OFF. (See 
Turning off the Distinctive Ring on 
page 5-11.) 
HIGH 
TEMPERATUREThe print heads are too warm. Allow the MFC to cool down.
INK EMPTYOne or more of the ink cartridges is empty. The 
MFC will stop all print operations. While memory 
is available, black and white faxes will be 
received into memory. If a sending machine has 
a color fax, the MFC’s ‘handshake’ will request 
that the fax be sent as black and white. If the 
sending machine has the ability to convert it, the 
color fax will be received into memory as a black 
and white fax. Only MFC’s that are connected 
with a USB cable will be able to perform scan 
operations. MFCs that are connected with a 
parallel cable, will not scan.
To ensure good print quality, the MFC will 
regularly clean the print heads. You can press 
Ink to start the cleaning process when needed. 
(The cleaning process uses up ink and can 
cause the ink to run out.)Replace the ink cartridges. See 
page 21-17.
LOW 
TEMPERATUREThe print heads are too cold. Allow the machine to warm up.
MACHINE 
ERROR XXThe MFC has a mechanical problem. Call Brother Customer Service.
In USA: 1-800-284-4329
In Canada: 1-877-BROTHER
In Montreal: (514) 685-6464
MEDIA ERRORThe media card is either bad or not formatted. Reinsert the correct media card.
NEAR EMPTYOne or more of the ink cartridges are running out 
of ink. See INK EMPTY.Order a new ink cartridge. 
See Ordering accessories and 
supplies on page ii.
NO FILEThe media card in the media drive does not 
contain a .JPG file.Reinsert the correct media card.
NO RESPONSE/
BUSYThe number you dialed does not answer or is 
busy.Verify the number and try again.
NOT 
REGISTEREDYou tried to access a Speed Dial number that is 
not programmed.Set up the Speed Dial number. 
See Storing Speed Dial numbers on 
page 7-1.
OUT OF 
MEMORYThe data is too large for the MFC’s memory. See Out of memory message on 
page 10-3.
PAPER JAMThe paper is jammed in the MFC. See Printer Jam or Paper Jam on 
page 21-4.
UNSUPPORTED 
CARDYou inserted the media card which can not be 
used.Reinsert the correct media card. 
						

							21 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Original jams
Based upon where the original or printed sheet is jammed, follow the 
appropriate set of instructions to remove it.
Original is jammed in the top of the ADF unit.
1Take out any paper from 
the ADF that is not 
jammed.
2Lift the ADF cover
3Pull the jammed original 
out to the right.
4Close the ADF cover.
5Press Stop/Exit.
Original is jammed inside the ADF unit.
1Take out any paper from 
the ADF that is not 
jammed.
2Lift the document cover.
3Pull the jammed original 
out to the right.
4Close the document 
cover.
5Press Stop/Exit. 
						

							TROUBLESHOOTING AND ROUTINE MAINTENANCE 21 - 4
Printer Jam or Paper Jam
Remove the jammed paper depending on where it is jammed in the MFC.
Paper is jammed in the paper tray.
1Remove any paper from 
the paper tray that is not 
jammed.
2Pull up the jammed 
paper to remove it. 
To improve the reliability of paper feeding, turn on Secure Feed 
mode by pressing the Ink and Scan to keys simultaneously. 
The MFC will then feed paper more securely, but paper feeding 
will take a longer time. To turn off the Secure Feed mode, 
simultaneously press Ink and Scan to again. 
						

							21 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Paper is jammed inside the MFC.
1Open the scanner 
cover by releasing 
the scanner cover 
release lever and 
lifting the scanner 
cover.
2Remove the jammed 
paper.
3Close the scanner cover.
Paper is jammed inside the front of the MFC.
Pull the jammed paper toward you.
If the jammed paper is under the print heads, unplug the MFC, 
and then you can move the print heads to take out the paper.
Scanner Cover 
						

							TROUBLESHOOTING AND ROUTINE MAINTENANCE 21 - 6
Paper is jammed inside the back of the MFC.
If the paper rips, the pieces of paper may get stuck inside the back 
of the machine.
1Remove any paper from the paper tray that is not jammed.
2Open the manual feed cover.
3Use tweezers to pull out 
the ripped pieces of paper.
4Close the manual feed 
cover. 
						

							21 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE
If you are having difficulty with your MFC
If you think there is a problem with your MFC, make a copy first. If the 
copy looks good, the problem is probably not your MFC. Check the 
chart below and follow the troubleshooting tips.
DIFFICULTYSUGGESTIONS
Printing or Receiving Faxes
Condensed print and white 
streaks across the page or the 
top and bottom of sentences 
are cut off.If your copy looks good, you probably had a bad connection, with static 
or interference on the phone line. If the copy looks bad, call Brother 
Customer Service at 1-800-284-4329 (
in USA), 1-877-BROTHER (
in 
Canada) or (514) 685-6464 (
in Montreal).
Poor quality print
Make sure the Printer Driver matches the type of paper you are using (See Media 
Type on page 13-3.). If you are using plain paper, try using the types of 
recommended paper (see Chapter 2). Don’t handle the paper until the ink is dry. 
Adjust the Vertical Alignment (See Print Quality Check on page 21-10.).
Smudged stain at the top 
center of the printed pageChange the paper thickness to thick in the paper tab of the print dialog 
box, in the Printer Driver setting.
Printing  is too  dark  or  too light. Make sure your ink cartridges are fresh. Cartridges are good for up to two 
years, after that the ink may become clogged. Cartridge expiration dates 
are printed on the package. Make sure the Printer Driver matches the 
type of paper you are using (See Media Type on page 13-3.). Try using 
the recommended types of paper (see Chapter 2). The recommended 
environment for your MFC is between 68°F to 91°F (20°C to 33°C).
Printing appears dirty or ink 
seems to runMake sure you are using the proper types of paper (see Chapter 2). 
Don’t handle the paper until the ink is dry.
The recommended environment for your MFC is between 68°F to 91°F 
(20°C to 33°C).
White lines appear in text or 
graphics.Clean the print heads. (See Cleaning the print head on page 21-10.).
Stains appear on the reverse 
side or at the bottom of the 
pageMake sure the Printer Platen is not dirty with ink.
(See Cleaning the MFC printer platen on page 21-17.).
Vertical black lines when 
receiving
The sender’s scanner may be dirty. Ask the sender to make a copy to see if 
the problem is on with the sending machine. Try receiving from another fax 
machine.
If the problem continues, call Brother Customer Service at 1-800-284-4329 
(
in USA), 1-877-BROTHER (
in Canada) or (514) 685-6464 (
in Montreal).
Received color fax prints only 
in black and white.Replace the color ink cartridges that are empty or nearly empty, and 
then ask the other person to send the color fax again. (See Replacing 
the ink cartridge on page 21-17.) Check that Fax Storage is set to OFF. 
(See Setting Fax Storage on page 8-3.)
Left and Right margins are cut 
offTurn on Auto Reduction. (See Printing a reduced incoming fax (Auto 
Reduction) on page 5-4.)
The MFC does not feed the 
paper in the manual feed slot 
correctly.1. Make sure the printer platen is not dirty with ink. If it is dirty, clean it. 
(See Cleaning the MFC printer platen on page 21-17.)
2. If the paper is curled, straighten it.
3. Re-insert the paper all the way in so that the top touches the internal 
parts.  
4. Make sure you set the MANUAL FEED to ON by pressing the 
Options 
key on the control panel or select the Manual Feed in your printer 
driver. 
						

							TROUBLESHOOTING AND ROUTINE MAINTENANCE 21 - 8
DIFFICULTYSUGGESTIONS
Phone Line or Connections
The MFC does not answer 
when calledMake sure the MFC is in the correct receiving mode for your setup 
(either MANUAL, FAX ONLY, FAX/TEL, or EXTERNAL TAD). Check for 
a dial tone. If possible, call your MFC to hear it answer. If there is still no 
answer, check the telephone line cord connection. If there is no ringing 
when you call your MFC, ask your telephone company to check the line.
Sending Faxes
Poor  sending  quality Try changing your resolution to FINE or S.FINE. Make a copy to check 
your MFC’s scanner operation.
Transmission Verification 
Report says ‘Result:NG’ or 
‘Result:ERROR’There is probably temporary noise or static on the line. Try sending the 
fax again. If you send a PC FAX message and get ‘Result:NG’ or, on the 
Transmission Verification Report, your MFC may be out of memory. To 
gain extra memory, you can turn off Fax Storage (see Setting Fax 
Storage on page 8-3.), print fax messages in memory (see page 5-6.) or 
cancel a Delayed Fax or Polling Job (see Canceling a job in the memory 
on page 6-10.). If the problem continues, ask the telephone company to 
check your phone line.
Vertical black lines when 
sendingIf the copy you made shows the same problem, your scanner is dirty 
(See Cleaning the Scanner on page 21-16.).
Handling Incoming Calls
MFC ‘Hear’ Voice as CNG 
ToneIf your MFC is set to Easy Receive ON, it is more sensitive to sounds. 
Your MFC may mistakenly interpret certain voices or music on the line 
as a calling fax machine and respond with fax receiving tones. 
Deactivate the fax by pressing 
Stop/Exit. Try avoiding this problem by 
turning Easy Receive to OFF. (See Easy Receive, page 5-4)
Sending a Fax Call to the MFC If you answered at the MFC, press 
Fax Start and hang up immediately. 
If you answered on an extension phone, press your Fax Receive Code 
(default setting is (  51). When your MFC answers, hang up.
Custom features on a single 
line
If you have Call Waiting, Caller ID, Call Waiting/Caller ID, Ring Master, Voice 
Mail, an alarm system or any other custom feature on a single phone line with 
your MFC, it may create a problem sending or receiving fax data.
For example: If you are sending or receiving a fax message while a custom 
feature signal comes through on the line, the signal can temporarily interrupt 
or disrupt the fax data. Brother’s ECM feature should help overcome this 
problem. This condition is related to the telephone system industry and is 
common to all devices that send and receive data on a single, shared line with 
custom features. If avoiding a slight interruption is crucial to your business, we 
recommend a separate phone line with no custom features.
Printer Difficulties
Horizontal lines appear in text 
or graphics.Clean the print head (see Cleaning the print head on pages 21-10). If 
you clean the print heads five times and the print has not improved, call 
Brother Customer Service at 1-800-284-4329 (
in USA), 
1-877-BROTHER (
in Canada) or (514) 685-6464 (
in Montreal).
Scanning Difficulties
TWAIN errors appear while 
scanningMake sure the Brother TWAIN driver is selected as the primary source. 
In PaperPort¨, click File Select Source, highlight the Brother TWAIN 
driver and click Select.
Software Difficulties
Cannot perform ‘2 in 1 or 4 in 1’ 
printing.Check that the paper size setting in the application and in the printer 
driver are the same. 
						

							21 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE
DIFFICULTYSUGGESTIONS
Cannot print when using Paint 
Brush.Try setting the Display setting to ’256 colors.’
Cannot print when using 
Adobe Illustrator.Try to reduce the print resolution.
Thick lines and thin lines 
appear alternately. (banding)Turn OFF ’Bi-Directional Printing’ from the ’Basic’ tab in the printer 
driver. 
There are some dense lines. Turn ON ’Reverse Order’ from the ’Paper’ tab in the printer driver.
When using ATM fonts, some 
characters are missing or 
some characters are printed in 
their place.If you are using Windows¨ 95 or 98, select ’Printer Settings’ from the 
’Start’ menu. Open ’Brother XXXX’ properties. Click ’Spool Setting’ on 
the ’Details’ tab. Select ’RAW’ from ’Spool Data Format.’
Printing is slow. In the Quality/Color tab of the Print dialog box, select Auto in the 
Document section.
True2Life
® is not working 
correctly.If the image data is not full color in your application (Such as 256 color), 
True2Life® will not work. Please use at least 24 bit color data with the 
True2Life® feature.
‘Unable to write to LPT1’ or 
‘LPT1 already in use’ Error 
Message appears.
1. Make sure the MFC is on (plugged into the AC outlet) and that it is connected 
directly to the computer using the IEEE-1284 bi-directional parallel cable. The 
cable must not go through another peripheral device (such as a Zip Drive, External 
CD-ROM Drive, or Switch box) and should not belonger than 6 feet (2m).
2.Make sure the MFC is not showing an error message on the LCD.
3.Make sure that there are no other device drivers, using the parallel port, 
or software applications running automatically that start up when you turn 
on the computer (such as, drivers for Zip Drivers, External CD-ROM 
Drive, and so on.).
Suggested areas to check: (Load=, Run=command lines in the win.ini file 
or the Startup Group).
4.Ask with your computer manufacturer to confirm that the computer’s 
parallel port settings in the BIOS are set to support a bi-directional 
machine, such as Parallel Port Mode-ECP ‘MFC is Busy’ or ‘MFC 
Connect Failure’ Error 
Message appears.
‘MFC Connect Failure’If the MFC is not connected to your PC and you have loaded the Brother 
software, the PC will show ‘MFC Connect Failure’ each time you restart 
Windows
®. You can ignore this message or you can turn it off by 
deselecting the 
AutoLoad PopUp check box in the Brother Control 
Center chapter. (See How to turn off AutoLoad on page 14-2.)
PhotoCapture Center™ Difficulties
Removable Disk does not 
work properly.a) Have you installed the Windows
® 2000 update?
If not, do the following:
1. Disconnect the USB cable.
2. Install the Windows 2000
® update. Please see the Quick Setup 
Guide.
After the installation the PC will be automatically restarted.
3. Wait about 1 minute after you reboot the PC, and then connect the 
USB cable.
b) Take out the media card and put it back in again.
c) If you have tried Eject, you must take out the media card before you 
continue.
d) If an error message appears when you try to eject the media card, it 
means the card is being accessed.
Wait a while and then try again.
e) If all of the above do not work, please turn off your PC and MFC, and 
then turn them on again. 
(You will have to unplug the power cord of the MFC to turn it off.) 
						

							TROUBLESHOOTING AND ROUTINE MAINTENANCE 21 - 10
How to improve print quality
Cleaning the print head
Clean the print head if you get a horizontal line in the text or graphics 
on your printed pages. You can clean the four color print heads (black, 
cyan, yellow, magenta) or a single color by using the Ink key.
WARNING
Do NOT clean the print head by touching it with your hand or a cloth.
1Press Ink. 
2Press 1 to select 1.CLEANING.
3Press   or   to select the color you want to clean.
Press Menu/Set.
The MFC will clean the print head. When cleaning is finished, 
the MFC will go back online automatically.
Print Quality Check
If the print quality is not good, you can print a Print Quality Check 
Sheet to help you find the settings you may need to change.
1Press Menu/Set, 5.
2Press Fax Start. 
The MFC begins printing the Print 
Quality Check Sheet.
3Check the sheet to see if the quality and alignment are OK by 
following STEPs A and B.
STEP A: Color block quality check
The LCD shows:
4Check the quality of the four color blocks on the sheet. 
(BLACK/CYAN/YELLOW/MAGENTA).
If you clean the print head at least five times and the print has not 
improved, call Brother Customer Service for help at 1-800-284-4329 (
in 
USA
), 1-877-BROTHER (in Canada), or (514) 685-6464 (in Montreal).
SELECT ↑ ↓ & SET
5.TEST PRINT
TEST PRINT
PRESS FAX START
IS STEP “A” OK?
1.YES 2.NO