Xerox Phaser 6140DN User Manual
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Troubleshooting Phaser 6140 Color Laser Printer User Guide131 PDL Error Press OK Button Error 016-720An error relating to PCL emulation has occurred. Press the OK button to clear the message, cancel the current print job, and conduct the next print job, if any. Press the Cancel button to cancel the print job. MessageCondition/Reason/Action Downloaded From ManualsPrinter.com Manuals
Troubleshooting Phaser 6140 Color Laser Printer User Guide 132 Problems with the Printer If you encounter a problem with your printer, use the following table to troubleshoot and fix the problem. For additional troubleshooting information, see Troubleshooting Overview on page 126. Wa rni n g:Never open or remove printer covers that are secured with screws unless specifically instructed in the manual. A high-voltage component can cause electric shock. Do not try to alter the printer configuration or modify any parts. An unauthorized modification can cause smoke or fire. Caution:Probable causes of trouble are that the printer, computer, server, or other hardware is not correctly set for the network environment you are using, or a printer restriction has been exceeded. SymptomReason/Action No power. Is the power to the printer turned off? Press the power button to the On position to turn on the power. Is the power cord disconnected or not securely connected? Turn off the power to the printer and then connect the power cord to the power outlet again. Then turn on the power to the printer. Is the power cord connected to a power outlet with the correct voltage? Connect the printer exclusively to a power outlet with a suitable voltage and current rating. For details, see Electrical Specifications on page 156. Is the printer connected to an uninterruptable power supply? Turn off the power to the printer and then connect the power cord to a suitable power outlet. Is the printer connected to a power strip shared with other high-power devices? Connect the printer to a power strip that is not shared with other high-power devices. Cannot print. Is the light of the Ready indicator off? If so, this printer is in Power Saver mode or in the menu setting mode. For details, see Control Panel on page 21. Is there a message displayed on the control panel? Read the message and follow the instructions to correct the problem. For details, see Control Panel Messages on page 128. Downloaded From ManualsPrinter.com Manuals
Troubleshooting Phaser 6140 Color Laser Printer User Guide133 Print job sent but the light of the Ready indicator is not blinking or on.Is the interface cable (Ethernet or USB) disconnected? Turn off the power and check the connection of the interface cable. Is the protocol configured? Check the port status of the interface. Make sure the protocol settings are correctly configured in CentreWare IS. For details, see the online help for CentreWare IS. Is the computer environment correctly set up? Check the computer environment, such as the printer driver. For details, see Installation and Setup on page 29. Error indicator is on. Is there an error message displayed on the control panel? Check the displayed message and correct the error. For details, see Control Panel Messages on page 128. Error indicator is blinking. An error has occurred that you cannot correct by yourself. Record the displayed error message or error code, turn off the power and disconnect the power plug from the outlet. Refer to the Xerox Support website, www.xerox.com/office/6140support. Light of the Ready indicator is on and blinking but there is no print output.There are jobs remaining in the printer. Cancel printing or force the remaining data to be printed. To forcibly print the job, press the OK button. To cancel the job, press the Cancel button. Top section of printed document is missing. The top and side margins are incorrect.Are the paper tray guides in the correct positions? Set the length guide and the width guides to the correct positions. For details, see Loading Paper on page 55. Check that the paper size on the printer driver or the control panel is correctly set. For details, see Setting Paper Types and Sizes on page 62. For details, see the online help for the printer driver. Check that the margin setting is correct on the printer driver. (PCL only). For details, see the online help for the printer driver. Condensation has occurred inside the printer.Turn the printer on and leave it on for at least one hour to get rid of the condensation. If the problem continues, refer to the Xerox Support website, www.xerox.com/office/6140support. SymptomReason/Action Downloaded From ManualsPrinter.com Manuals
Troubleshooting Phaser 6140 Color Laser Printer User Guide 134Paper cannot be fed. Paper jams. Multiple sheets are fed. Paper is fed at an angle. Paper is wrinkled.Is the paper correctly loaded? Load the paper correctly. For labels or envelopes, fan them well to allow air to enter between each sheet before loading. For details, see Loading Paper on page 55. Is the paper damp? Replace with paper from a new ream. For details, see Paper Storage Guidelines on page 51, and Paper Usage Guidelines on page 50. The paper used is not suitable. Load the correct type of paper. For details, see Supported Paper and Media on page 50. Is the paper tray set correctly? Push the paper tray completely into the printer. Is the printer placed on a flat location? Place the printer on a stable, flat surface. Are the paper tray guides set in the correct positions? Set the guides to the correct positions. For details, see Loading Paper on page 55. Paper is fed more than 1 sheet at a time. Multiple feeding of paper may occur before the sheets of paper loaded in the tray are used up. Remove the paper, fan it, and load again. Replenish paper only when all the sheets of the loaded paper are used up. Unusual noises. The printer is not level. Reposition the printer on a flat, stable surface. The paper tray is not inserted properly. Push the paper tray completely into the printer. There is a foreign object inside the printer. Turn off the printer and remove the foreign object. Refer to the Xerox Support website, www.xerox.com/office/6140support, for assistance. SymptomReason/Action Downloaded From ManualsPrinter.com Manuals
Troubleshooting Phaser 6140 Color Laser Printer User Guide135 Print-Quality Problems When the print quality is poor, select the closest symptom from the following table and see the corresponding solution to correct the problem. You can also print a demo page to more precisely determine the print-quality problem. For details, see Information Pages on page 126. If the print quality does not improve after carrying out the appropriate action, contact Xerox Customer Support or your reseller. Note:To enhance print quality, toner cartridges for many models of equipment have been designed to cease functioning at a predetermined point. SymptomCauseSolution Faded printouts / multiple colors faded.The toner cartridges are not Xerox toner cartridges.Verify that the toner cartridges (CMYK) meet specifications, and replace them if necessary. The paper being used is outside the recommended specification range.Replace the media with a recommend size and type, and confirm that your control panel / printer driver settings are correct. For details, see Usable Paper on page 52. The paper is damp. Replace the paper. The transfer belt unit is old or damaged.Replace the transfer belt unit. The high-voltage supply is defective.For assistance, see the Xerox Support website: www.xerox.com/office/6140support Only one color is faded. Toner cartridge is empty or damaged.Check the condition of the toner cartridge and replace it if necessary. Downloaded From ManualsPrinter.com Manuals
Troubleshooting Phaser 6140 Color Laser Printer User Guide 136Stray black dots or white areas (drop outs).The paper is outside the recommended specification range.Replace the paper with a recommended size and type, and confirm that your control panel / printer driver settings are correct. For details, see Usable Paper on page 52. The transfer belt unit is old or damaged.Replace the transfer belt unit. The toner cartridges are not Xerox toner cartridges.Verify that the toner cartridges meet specifications and replace them if necessary. For details, see Consumables on page 114. • Vertical black or color streaks or multiple colored streaks or lines. • Streaks in only one color.• The transfer belt unit is old or damaged. • The toner cartridges are not Xerox toner cartridges.Verify that the toner cartridges meet specifications and replace them if necessary. For details, see Consumables on page 114. There is a problem with the toner cartridge for that color.Check the toner cartridge for damage and replace if necessary. Recurring smudges. Dirt in the paper path. Printer several blank sheets until the smudges disappear. The paper is outside the recommended specification range.Replace the paper with a recommended size and type, and confirm that your control panel settings are correct. For details, see Usable Paper on page 52. The transfer belt unit or fuser is old or damaged.Check the condition of the transfer belt unit and the fuser and replace if necessary. SymptomCauseSolution Downloaded From ManualsPrinter.com Manuals
Troubleshooting Phaser 6140 Color Laser Printer User Guide137 Toner smears when rubbed. The paper is damp. Replace the paper. The paper is outside the recommended specification range, or the paper type setting is not correct.Replace the paper with a recommended size and type and then confirm that your printer driver settings are correct. For details, see Usable Paper on page 52. The toner cartridges are not Xerox toner cartridges.Verify that the toner cartridges meet specifications and replace if necessary. For details, see Consumables on page 114. The fuser is old or damaged. Replace the fuser. Printed pages are blank. Two or more sheets may be feeding at once.Remove the paper stack from the tray, fan it, then reinsert it. The toner cartridges are not Xerox toner cartridges.Verify that the toner cartridges meet specifications and replace if necessary. For details, see Consumables on page 114. The transfer belt unit is old or damaged.Replace the transfer belt unit. The cable to the laser unit or controller is defective.For assistance, see the Xerox Support website: www.xerox.com/office/6140support Hair-like marks appear in or around black half-tone printing. Shadows appear around areas of dense black printing.The paper was left unwrapped for a long time (especially in a dry environment).Replace the paper. Also, see Paper Storage Guidelines on page 51. The paper is outside the recommended specification range.Replace the paper with a recommended size and type and then confirm that your printer driver settings are correct. For details, see Usable Paper on page 52. The transfer belt unit is old or damaged.Replace the transfer belt unit. Color around the edge of printing is incorrect.The color registration is incorrect.Adjust the color registration. For details, see Color Registration on page 143. Colored dots are printed at regular intervals (about 28 mm).The imaging unit is dirty. Gently clean the imaging unit. For details, see Cleaning the Imaging Unit and Laser Lens on page 140. SymptomCauseSolution Downloaded From ManualsPrinter.com Manuals
Troubleshooting Phaser 6140 Color Laser Printer User Guide 138Partial blanks, creased paper, or blotted printing.The paper is damp. Replace the paper. The paper is outside the recommended specification range.Replace the paper with a recommended size and type. For details, see Usable Paper on page 52. The transfer belt unit or the fuser is not installed correctly.Reinstall the transfer belt unit or the fuser. For details, see the instruction sheets in the documentation packet that came with your printer. The toner cartridges are not Xerox toner cartridges.Verify that the toner cartridges meet specifications and replace if necessary. For details, see Consumables on page 114. Condensation inside the printer causes partial blanks or creased paper.Turn the printer on and leave it on for at least one hour to get rid of the condensation. If the problems still occurs, for assistance see the Xerox Support website: www.xerox.com/office/6140support Vertical blanks. The laser is being blocked. Remove the imaging unit and clean all debris from the laser lens with a lint-free cloth. For details, see Cleaning the Imaging Unit and Laser Lens on page 140. The transfer belt unit or fuser is old or damaged.Check the condition of the transfer belt unit and fuser, and replace as necessary. The toner cartridges are not Xerox toner cartridges.Verify that the toner cartridges meet specifications and replace if necessary. Slanted printing. The paper guides in the trays are not set correctly.Reset the paper tray guides. For details, see Loading Paper on page 55. Horizontal bands, approximately 22 mm wide, appear vertically every 73 mm.The imaging unit has been exposed to too much light; possibly from leaving the front door open too long.Replace the imaging unit. SymptomCauseSolution Downloaded From ManualsPrinter.com Manuals
Troubleshooting Phaser 6140 Color Laser Printer User Guide139 Colors are blurry or there is white area around objects.Color-to-color alignment is not correct.Perform an automatic color registration adjustment. For details, see Color Registration on page 143. SymptomCauseSolution Downloaded From ManualsPrinter.com Manuals
Troubleshooting Phaser 6140 Color Laser Printer User Guide 140 Cleaning the Imaging Unit and Laser Lens If print quality becomes a problem and you are advised to clean the imaging unit and laser lens, follow these instructions. Note:Do not use warm water or cleaning solvents to remove toner from your skin or clothing. This will set the toner and make it difficult to remove. If any toner gets on your skin or clothing, use a brush to remove the toner, blow it off, or wash it off with cold water and mild soap. Caution:Do not expose the imaging unit to strong light, and minimize its exposure to light in general to five minutes or less if possible. 1. Switch off the printer at the power switch located on the left side of the printer toward the back. 2. Wait until the printer has cooled (about 40 minutes). 3. Remove Tray 1 and set it aside. 4. Open the printer by pressing the front cover button on the right side of the printer near the top. 5. Fold down the transfer belt unit, being careful not to touch its shiny surface. 6. Using a flashlight, inspect the gaps in the imaging unit and remove any paper debris from the area. 6140-0236140-024 Downloaded From ManualsPrinter.com Manuals