Xerox Phaser 6128MFP User Manual

							Getting Help
Phaser® 6128MFP Multifunction Printer
151
Getting Help
This section includes:
 •Control Panel Messages on page 151
•PrintingScout Alerts on page 151
•Online Support Assistant on page 151
•We b L i nk s on page 152
Xerox provides several automatic diagnostic tools to help you produce and maintain 
print quality.
Control Panel Messages
The control panel provides you with information and troubleshooting help. When an error or 
warning condition occurs, the control panel displays a message informing you of the problem. 
PrintingScout Alerts
PrintingScout is a tool that is included on the Software and Documentation CD-ROM. It 
automatically checks the printer status when you send a print job. If the printer is unable to 
print your job, PrintingScout automatically displays an alert on your computer screen to let 
you know that the printer needs attention.
PrintingScout is unavailable for Macintosh operating systems.
Online Support Assistant
The Online Support Assistant is a knowledge base that provides instructions and 
troubleshooting help to solve your printer problems. You can find solutions for print quality, 
media jams, software installation, and much more.
To access the Online Support Assistant, go to www.xerox.com/office/6128MFPsupport
.
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							Getting Help
Phaser® 6128MFP Multifunction Printer
152
Web Links
Xerox provides several websites that offer additional help on your Phaser 6128MFP printer. 
A set of Xerox links is installed in your web browser’s Fa vo r i t e s folder when you install the 
Xerox printer drivers on your computer. 
 
Resource Link
Technical support information for your printer, includes 
online Technical Support, Recommended Media List, 
Online Support Assistant, driver downloads, 
documentation, video tutorials, and much more:www.xerox.com/office/6128MFPsupport
Supplies for your printer:www.xerox.com/office/6128MFPsupplies
A resource for tools and information, such as interactive 
tutorials, printing templates, helpful tips, and customized 
features to meet your individual needs: www.xerox.com/office/businessresourcecenter
Local sales and support center:www.xerox.com/office/contacts
Printer registration:www.xerox.com/office/register
Material Safety Data Sheets identify materials, and 
provide information on safely handling and storing 
hazardous materials:www.xerox.com/msds
(U.S. and Canada)
www.xerox.com/environment_europe
(European Union)
Information about recycling supplies:www.xerox.com/gwa
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							Phaser® 6128MFP Multifunction Printer
153 This chapter includes:
•Cleaning the Printer on page 154
•Ordering Supplies on page 156
•Checking Page Counts on page 157
•Moving the Printer on page 158
See also: 
Maintenance video tutorials at www.xerox.com/office/6128MFPdocs
Replacing supplies video tutorials at www.xerox.com/office/6128MFPdocs
Maintenance
11
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							Cleaning the Printer
Phaser® 6128MFP Multifunction Printer
154
Cleaning the Printer
This section describes how to clean the printer in order to maintain it in good condition and 
print clean printouts all the time.
Wa rni n g:  Be sure to turn off and unplug the printer before accessing the interior of the 
printer for cleaning, maintenance, or fault clearance. Access to a live printer’s interior can 
cause electric shock.
Cleaning the Document Glass
Clean the document glass with a moistened lint-free cloth only. Do not use any kind of 
cleaning agent to clean the glass. Wipe the glass in one direction to move any debris to the 
edge of the glass.
Cleaning the Exterior
Clean the exterior of the printer about once a month. Wipe the parts with a wet but well-
wrung soft cloth. Then wipe with another dry soft cloth. For stubborn stains, apply a small 
amount of neutral detergent, and gently wipe the stain off.
Note: Do not spray the detergent directly on the printer. The liquid detergent may enter 
the printer through a gap and cause problems. Never use cleaning agents other than water 
or neutral detergent.
1.Automatic document feed (ADF) paper path
2.Automatic document feed (ADF) cover
3.Flatbed document glass 
4.Automatic document feed (ADF) glass
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2
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							Cleaning the Printer
Phaser® 6128MFP Multifunction Printer
155
Cleaning the Interior
After clearing paper jams or replacing the imaging unit, inspect the inside of the printer 
before closing the printer covers.
Wa rni n g:  Never touch a labeled area found on or near the heat roller in the fuser. You can 
get burned. If a sheet of paper is wrapped around the heat roller, do not try to remove it by 
yourself to avoid injuries or burns. Switch off the printer immediately. Refer to the Xerox 
Support website, www.xerox.com/office/6128MFPsupport
.
• Remove any remaining pieces of paper.
• Remove any dust or stains with a dry clean cloth.
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							Ordering Supplies
Phaser® 6128MFP Multifunction Printer
156
Ordering Supplies
This section includes:
•Consumables on page 156
•Routine Maintenance Items on page 156
•When to Order Supplies on page 156
•Recycling Supplies on page 156
Certain consumables and routine maintenance items need to be ordered occasionally. 
Each supply includes installation instructions.
Consumables
Genuine Xerox Toner Cartridges (Cyan, Magenta, Yellow, and Black):
Note: Each toner cartridge includes installation instructions on the box.
Routine Maintenance Items
Routine maintenance items are printer parts that have a limited life and require periodic 
replacement. Replacements may be parts or kits. Routine maintenance items are typically 
customer replaceable.
•Fuser
• Feed roller kit
•Imaging unit
When to Order Supplies
The control panel displays a warning when the supply nears its replacement time. Verify 
that you have replacements on hand. It is important to order these supplies when the 
messages first appear to avoid interruptions to your printing. The control panel displays an 
error message when the supply must be replaced.
To order supplies, contact your local reseller or go to the Xerox Supplies website at 
www.xerox.com/office/6128MFPsupplies
.
Caution: Use of non-Xerox supplies is not recommended. The Xerox Warranty, Service 
Agreements, and Total Satisfaction Guarantee do not cover damage, malfunction, or 
degradation of performance caused by use of non-Xerox supplies, or the use of Xerox 
supplies not specified for this printer. The Total Satisfaction Guarantee is available in the 
United States and Canada. Coverage may vary outside these areas; please contact your 
local representative for details.
Recycling Supplies
For information on Xerox supplies recycling programs, go to www.xerox.com/gwa.
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							Checking Page Counts
Phaser® 6128MFP Multifunction Printer
157
Checking Page Counts
The total number of printed pages can be checked at the control panel. Three meters are 
available: Total Impressions, Color Impressions, and Black Impressions. 
The billing meter counts the number of pages printed properly. A single-side print 
(including N-up) is counted as one impression, and a 2-sided print (including N-up) is 
counted as two. If an error occurs after one side is printed during duplex printing, it is 
counted as one page.
When printing color data that has been converted using an ICC profile on an application, 
with the Color (Auto) setting, the data is printed in color even if it appears to be black and 
white data on the monitor. In this case, the Color Impressions meter is increased.
Note: Grayscale images printed with the composite black setting count as color pages 
because color consumables are used. Grayscale is the default setting.
When printing 2-sided, a blank page may be inserted automatically depending on the 
settings on the application. In this case, the blank page is counted as one page.
Use the following procedure to check a meter:
1. Press the System button.
2. Press either the Up Arrow or Down Arrow button until Billing Meters is displayed, and 
then press the Forward Arrow or OK button.
3. Press the Up Arrow or Down Arrow button until the desired meter is displayed.
4. After checking, press the System button.
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							Moving the Printer
Phaser® 6128MFP Multifunction Printer
158
Moving the Printer
Follow these procedures when moving the printer.
To view precautions and guidelines for safely moving your printer, see Moving the Printer 
on page 12.
The printer, configured with the optional accessories, paper trays, and consumables, 
weighs 29 kg (63.9 lb.).
When moving the equipment, make sure that there are two or more persons carrying it.
When lifting the printer, be sure to observe the following points. Failure to do so may cause 
the printer to fall and result in injuries.
Two persons, one facing the front of the printer (control panel) and the other facing the 
back, should firmly grip the recessed areas on the bottom part of both sides of the printer. 
Never try to lift the printer by gripping any other areas. 
1. Turn off the printer.
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29 kg
63.9 lb.
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							Moving the Printer
Phaser® 6128MFP Multifunction Printer
159 2. Disconnect the power cord, interface cable, and any other cables.
Wa rni n g:  To prevent electric shock, never touch the power plug with wet hands. When 
removing the power cord, make sure that you pull the plug and not the cord. Pulling the 
cord can damage it, which can lead to fire or electrical shock.
3. Remove any paper in the output tray and the ADF and return the paper stopper to its 
original position.
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							Moving the Printer
Phaser® 6128MFP Multifunction Printer
160 4. Pull out the paper tray from the printer and remove any paper in the tray, and then 
reinstall the tray. Keep the paper wrapped and away from humidity and dirt.
5. Lift the printer and move it gently.
Note: If the printer is to be moved over a long distance, remove the imaging units and 
toner cartridges to prevent toner from spilling, and the printer should be packed inside 
a box. For a repacking kit and instructions go to 
www.xerox.com/office/6128MFPsupport
.
6. After transporting the printer, you may need to adjust the color registration before 
using it.
See also: 
Color Registration on page 133
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