Xerox Phaser 6128MFP User Manual

							Paper Jams
Phaser® 6128MFP Multifunction Printer
141 3. Close the front cover.
4. Remove the tray from the printer, and then carefully pull out any jammed paper 
remaining inside the printer.
5. Insert the tray into the printer, and push until it stops.
Caution: Do not use excessive force on the tray, doing so could damage the tray or the 
inside of the printer.
6128mfp-014
6128mfp-139
6128mfp-028
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							Problems With the Printer
Phaser® 6128MFP Multifunction Printer
142
Problems With the Printer
If you encounter a problem with your printer, use the following table to troubleshoot and 
fix the problem. For additional troubleshooting information, see Getting Help on page 151.
Wa rni n g:  Never open or remove printer covers that are secured with screws unless 
specifically instructed in the manual. A high voltage component can cause electric shock. 
Do not try to alter the printer configuration, or modify any parts. An unauthorized 
modification can cause smoke or fire.
Caution: Probable causes of trouble are that the printer, computer, server or other 
hardware is not correctly set for the network environment you are using, or a printer 
restriction has been exceeded. 
Symptom Reason/Action
No power Is the power to the printer turned off?
Press the power button to the On position to turn on the power.
Is the power cord disconnected or not securely connected? 
Turn off the power to the printer, and connect the power cord to the power 
outlet again. Then, turn on the power to the printer.
Is the power cord connected to a power outlet with the correct voltage?
Connect the printer exclusively to a power outlet with a suitable voltage and 
current rating.
Is the printer connected to an uninterruptable power supply?
Turn off the power to the printer, and connect the power cord to a suitable 
power outlet.
Is the printer connected to a power strip shared with other high-power devices?
Connect the printer to a power strip that is not shared with other 
high-power devices.
Cannot print Is the Ready light off?
If so, this printer is offline or in the menu setting mode. See Main Components 
and Their Functions on page 16.
Is there a message displayed on the control panel?
Follow the message to correct the problem. See Control Panel Error Messages 
on page 145.
Print job sent but the 
Ready light is not 
blinking or onIs the USB or ethernet cable disconnected?
Turn off the power and check the connection of the USB or ethernet cable.
Is the protocol configured?
Check the port status of the interface. Make sure the protocol settings are 
correctly configured in CentreWare IS. See the Online Help for CentreWare IS.
Is the computer environment correctly set up?
Check the computer environment, such as the print driver and network 
configuration. See Installation and Setup on page 25.
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							Problems With the Printer
Phaser® 6128MFP Multifunction Printer
143
Error light is on Is there an error message displayed on the control panel?
Check the displayed message and correct the error.
Error light is blinking An error that you cannot correct by yourself has occurred.
Record the displayed error message or error code, turn off the power, pull out 
the power plug from the outlet. Refer to the Xerox Support website, 
www.xerox.com/office/6128MFPsupport
.
Ready light is on and 
blinking but there is no 
print outputThere are jobs remaining in the printer.
Cancel printing or force the remaining data to be printed.
To forcibly print the job, press the OK button. To cancel the job, press the 
Cancel button.
Top section of printed 
document is missing. The 
top and side margins are 
incorrect.Are the paper tray guides in the correct positions?
Set the length guide and the width guides to the correct positions. See Loading 
Paper in the Paper Tray on page 48.
Check that the paper size on the print driver or the control panel is correctly set.
See the Online Help for the print driver. See Setting Paper Types and Sizes on 
page 47.
Check that the margin setting is correct on the print driver. 
See the Online Help for the print driver.
Condensation has 
occurred inside the 
printerTurn the printer on, and leave it on, for at least one hour to get rid of the 
condensation. If the problem continues, refer to the Xerox Support website, 
www.xerox.com/office/6128MFPsupport
.
Paper cannot be fed. 
Paper jams.  
Multiple paper are fed. 
Paper is fed at an angle.  
Paper is wrinkled.Is the paper correctly loaded?
Load the paper correctly. For labels or envelopes, fan them well to allow air to 
enter between each sheet before loading. See Loading Paper in the Paper Tray 
on page 48.
Is the paper damp?
Replace with paper from a new ream. See Loading Paper in the Paper Tray on 
page 48.
The paper used is not suitable. 
Load the correct type of paper. See About Paper on page 45.
Is the paper tray set correctly? 
Push the paper tray completely into the printer.
Is the printer placed on a flat location? 
Place the printer on a stable flat surface.
Are the paper tray guides set in the correct positions? 
Set the guides to the correct positions or try the paper tray if using the manual 
feed slot. See Loading Paper in the Paper Tray on page 48.
Paper is fed more than 1 sheet at a time.
Multiple feeding of paper may occur before the sheets of paper loaded in the 
tray are used up. Remove the paper, fan it, and load again. Replenish paper 
only when all the sheets of the loaded paper are used up. Symptom Reason/Action
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							Problems With the Printer
Phaser® 6128MFP Multifunction Printer
144
Unusual noises The printer is not level.
Reposition the printer on a flat, stable surface.
The paper tray is not inserted properly.
Push the paper tray completely into the printer.
There is a foreign object inside the printer.
Turn off the printer and remove the foreign object. Refer to the Xerox Support 
website, www.xerox.com/office/6128MFPsupport
, for assistance. Symptom Reason/Action
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							Control Panel Error Messages
Phaser® 6128MFP Multifunction Printer
145
Control Panel Error Messages
This section describes the messages displayed on the control panel.
Messages About Supplies
*1 XXX indicates one of the following: the Yellow Toner (Y), Cyan Toner (C), Magenta 
Toner (M), or Black Toner (K).
*2 NNN indicates a numeric value.
Message Condition/Reason/Action
Replace Fuser
010-351
Restart PrinterTime to replace the fuser.
Turn off printer. Replace the old fuser with a new one.
010-359
Fuser Error
Restart PrinterThe fuser is not installed correctly or is not working correctly due to 
damage or malfunction.
Turn off printer. Reinstall the fuser.
010-317
Insert Fuser
Restart PrinterThe fuser is not installed.
Turn off printer. Install the fuser.
Replace XXX Cartridge
Toner CartridgeThe toner cartridge has become empty.
Replace the old toner cartridge with a new one.
093 - NNN
Insert XXX CartridgeThe XXX toner cartridge is not installed correctly or is not working 
correctly due to damage or malfunction.
Reinstall the toner cartridge.
093 - NNN
Insert XXX CartridgeThe XXX toner cartridge is not installed correctly or is not working 
correctly due to damage or malfunction. 
Reinstall the toner cartridge.
Insert Imaging UnitThe imaging unit is not installed.
Install the imaging unit.
Replace Imaging UnitTime to replace the imaging unit. Replace old imaging unit with 
new one.
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							Control Panel Error Messages
Phaser® 6128MFP Multifunction Printer
146
Messages About the Printer and Other Items
Message Condition/Reason/Action
Jam at Manual Feed Slot
Remove paper from manual feed
Open / Close front coverPaper is jammed inside the manual feed slot.
Remove the jammed paper. See Paper Jams on page 136.
Jam at Tray
Check Tray
Open / Close front coverPaper is jammed inside the paper tray.
Remove the jammed paper. 
Jam at Exit
Open Front Cover
And remove paperPaper is jammed inside the exit of the printer.
Remove the jammed paper.
Jam at Front Cover
Open Front Cover and Remove 
PaperPaper is jammed inside the front cover.
Remove the jammed paper.
Front Cover Open
Close Front CoverThe front cover is open.
Close the front cover.
Side Door Open
Close Side DoorThe side door is open.
Close the side door.
Invalid Job
Press OK buttonWhen the configuration of the printer on the print driver does not 
conform to the printer you are using, this message appears.
Press the Cancel button to cancel the print job.
Make sure that the configuration of the printer on the print driver 
conforms to the printer you are using.
Limit Exceeded
Press OK ButtonThe user has exceeded the limit on the number of pages that can be 
printed when using an authentication function. 
Contact the administrator.
Open Front Cover
Remove PaperPaper is jammed inside the printer. 
Press the button to open the front cover and remove the jammed 
paper. See Paper Jams on page 136.
Open Front Cover
Remove Paper
& Check Paper TypePaper is jammed inside the printer. 
Press the button to open the front cover and remove the jammed 
paper. See Paper Jams on page 136.
PDL Error
Press OK Button Error in the print data has occurred.
Press the OK button to clear the message, cancel the current print job, 
and conduct the next print job, if any.
Press the Cancel button to cancel the print job.
Reinstall the Phaser 6128MFP print driver.
Out Of Memory
Error 016-718The print job is too large for the printer’s memory.
Send the job in smaller batches.
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							Control Panel Error Messages
Phaser® 6128MFP Multifunction Printer
147
RAM Disk Full
Press OK Button RAM disk memory is full and cannot continue processing the current 
print job.
Press the OK button to clear the message, cancel the current print job, 
and conduct the next print job, if any.
Press the Cancel button to cancel the print job.
Press the Left Arrow button to open the Walk-Up Feature s menu and 
delete the current job.
To avoid this error in the future, do the following:
• Reduce the number of print pages, such as splitting the print data.
• Increase free memory space by deleting unnecessary data in the 
RAM disk.
Non-Xerox Toner
Invalid XXXIncorrect toner. Replace with a Xerox XXX toner cartridge.
Waste Full
XXX CartridgeThe waste container in the XXX toner cartridge is full.
Replace the XXX toner cartridge.
XXX LowThe XXX toner cartridge is running low.
Replace XXX cartridge soon.
Restart Printer
NNN-NNNError NNN-NNN relates to printer problems.
Turn the printer off and then on.
If the error continues, refer to the Xerox Support website, 
www.xerox.com/office/6128MFPsupport
.
116-316
Restart PrinterAdditional memory is not installed correctly or is not working correctly 
due to damage or malfunction.
Reinstall the additional memory.
116-320
Restart PrinterAn unsupported additional memory is installed.
Replace the specified additional memory.
Tray  E m p t yThe tray is out of paper, or the specified paper could not be detected 
in the tray. 
Fill the tray with the indicated size, direction, and type of paper. See 
Loading Paper in the Paper Tray on page 48.
Tray is pulled out.
Set Tray into the correct position.
SMB Login Error
031-522Incorrect login or password.
Ensure the information in the address book is correct.
SMB Error
Server Not Found
031-528Incorrect IP address in the address book.
Verify the SMB server IP address or DNS name is accurate.
Invalid Share Name
031-525Shared folder name is incorrect or does not exist. Share permissions 
are not set correctly on shared folder. Message Condition/Reason/Action
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							Control Panel Error Messages
Phaser® 6128MFP Multifunction Printer
148 *3 NNN indicates a numeric value.
*4 XXX indicates one of the following: the Yellow Toner (Y), Cyan Toner (C), Magenta 
Toner (M), or Black Toner (K).
“Scan to” Folder Not Found
031-530Sub folder information is incorrect. The incorrect slash is used “/”. The 
folder does not exist, or the full path is specified.
Use a backslash “\”. Specify the shortened path of the folder on the 
FTP server. For example, if you want the scanned files to go in a folder 
called colorscans inside the scans folder, type \colorscans.
SMTP Connection Failed
016-764The printer cannot find the email server specified.
Confirm the server address and authentication.
Invalid “From” Address
016-768The return email address is invalid or incorrect.
Make sure the address includes @ or .com.
Server Not Found
013-576If scanning to FTP on a Macintosh, FTP sharing is not turned on. 
Server address is incorrect.
Verify the correct server address.
Email Login Error
SMTP Login Failed
Error 016-507The authentication is set incorrectly.
Login or password are incorrect.
Email Login Error
Error 016-506The authentication is set incorrectly. Message Condition/Reason/Action
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							Solving Fax Problems
Phaser® 6128MFP Multifunction Printer
149
Solving Fax Problems
If the fax cannot be sent correctly, refer to the following table, and then perform the 
indicated operation. If the fax still cannot be sent correctly, even after performing the 
described operations, refer to the Xerox Support website, 
www.xerox.com/office/6128MFPsupport
.
This section includes:
•Problems Sending Faxes on page 149
•Problems Receiving Faxes on page 150
Problems Sending Faxes
Symptom Cause Solution
The document is not scanned. The document is too thick, too 
thin, or too small.Use the original glass to send 
the fax.
The document is scanned at 
an angle.The document guides are not 
adjusted to the width of 
the document.Slide the document guides to fit the 
width of the document.
The fax received by the recipient 
is blurry.The document is 
incorrectly positioned.Position the document correctly.
The glass is dirty. Clean the original glass.
The text in the document is 
written too faint.Adjust the resolution.
There may be a problem with 
the telephone connection.Check the telephone line, and then 
try sending the fax again.
There may be a problem with 
the recipient’s fax machine.Make a copy to check that this 
machine is operating correctly, and 
then, if the copy was printed 
correctly, have the recipient check 
the condition of their fax machine.
The fax received by the recipient 
is blank.The document was sent with 
the front side facing down 
(when the ADF is used).Load the document to be faxed 
fa c i n g  u p .
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							Solving Fax Problems
Phaser® 6128MFP Multifunction Printer
150
Problems Receiving Faxes
Transmission is not possible. The transmission procedure 
may have been 
performed incorrectly.Check the transmission procedure, 
and then try sending the fax again.
The fax number may be wrong. Check the fax number.
The one-touch dial key or 
speed dial may be 
incorrectly programmed.Check that the keys were 
correctly programmed.
The telephone line may be 
incorrectly connected.Check the telephone line 
connection. If it is disconnected, 
connect it.
There may be a problem with 
the recipient’s fax machine.Contact the recipient.
Incorrectly configured voice 
over IP (VOIP). Digital phone 
service is often not compatible 
with FAX. Install dial-tone phone service, or 
try to troubleshoot FOIP. For more 
information, see:
http://www.soft-switch.org/
Symptom Cause Solution
The received fax is blank. There may be a problem with 
the telephone connection or 
with the caller’s fax machine.Check that the machine can make 
clean copies. If it can, have the 
caller send the fax again.
The caller may have loaded the 
pages backward.Contact the caller.
Faxes cannot be received 
automatically.The machine is set to receive 
fa x e s  m a n u a l l y .Set the machine to 
automatic reception.
The memory is full. Load paper if it is empty, and 
then print the faxes stored in 
the memory.
The telephone line is 
incorrectly connected.Check the telephone line 
connection. If it is disconnected, 
connect it.
There may be a problem with 
the caller’s fax machine.Make a copy to check that this 
machine is operating correctly, and 
then, if the copy was printed 
correctly, have the recipient check 
the condition of their fax machine.
Incorrectly configured voice 
over IP (VOIP). Digital phone 
service is often not compatible 
with FAX. Install dial-tone phone service, or 
try to troubleshoot FOIP. For more 
information, see:
http://www.soft-switch.org/
Symptom Cause Solution
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