Xerox DocuPrint 4590 EPS User Manual

							Xerox 4590 EPS/4110 EPS User Guide
6-25
6. Problem Solving
Paper jams
When paper jams inside the machine, the machine stops and an 
alarm sounds. A message also displays on the Control Panel 
screen. Follow the instructions displayed and remove the jammed 
paper. 
NOTE:Paper jams can be remedied with the machine still 
powered on. If the power is turned off, all information stored to the 
machines memory will be erased.
Gently remove the paper taking care not to tear it. If paper is torn 
while it is being removed from the machine, remove all torn pieces 
making sure that none remain inside the machine.
CAUTION:Do not touch components inside the machine. This 
can cause print defects.
If a paper jam message is displayed again after you have 
remedied the paper jam, paper is probably jammed at another 
location. Remedy this by following the message on the screen.
KEY POINT:If a piece of jammed paper remains inside the 
machine, the paper jam message will not disappear from the 
display.
When you have finished remedying a paper jam and the jam 
occurred during printing, select either Cancel or Start from the 
touch screen or press the Start button on the Control Panel. 
Printing is resumed from the state before the paper jam occurred.
WARNING:When removing jammed paper, make sure that no 
bits and pieces of jammed paper are left in the machine. A piece 
of paper remaining in the machine can cause fire. If a piece of 
paper is stuck in a hidden area or paper is wrapped around the 
fuser unit or rollers, do not remove it forcefully. You can get injured 
or burnt. Switch off the machine immediately and contact the 
Customer Support Center.
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							Xerox 4590 EPS/4110 EPS User Guide
6-26
6. Problem Solving
Paper jams in trays 1 to 4
The following describes how to remedy paper jams that occur in 
trays 1 to 4.
1.Pull out the tray where the paper jam occurred. 
KEY POINT:Paper is sometimes torn and remains inside the 
machine if you draw out a tray without checking the paper 
jam position. This may cause machine malfunction. Check 
where the paper jam occurred before remedying the 
problem.
2.Remove the jammed paper. 
KEY POINT:If paper is torn, check for any torn pieces of paper 
inside the machine.
3.Push the tray in gently until it comes to a stop.
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							Xerox 4590 EPS/4110 EPS User Guide
6-27
6. Problem Solving
Paper jams in transport unit 4
The following describes how to remedy paper jams that occur on 
the Transport Unit 4.
1.Make sure that the machine has stopped before opening the 
front cover. 
2.Pull out tray 1. 
3.Pull out Transport Unit 4. Tray 2 will come out as you pull out 
Transport Unit 4.
4.Lift up the lever 4a and then remove the jammed paper. 
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							Xerox 4590 EPS/4110 EPS User Guide
6-28
6. Problem Solving
NOTE:If paper is torn, check for any torn pieces of paper inside 
the machine.
5.Return lever 4a to the original position.
6.Push tray 2 in gently until it comes to a stop.
NOTE:When tray 2 is pushed, Transport Unit 4 will be inserted in 
simultaneously.
7.Push tray 1 in gently until it comes to a stop.
8.Close the front cover.
9.A message will be displayed and the machine will not 
operate if the front cover is even slightly open.
Paper jams in duplex module 3
The following describes how to remedy paper jams that occur on 
the Duplex Module 3.
1.Make sure that the machine has stopped before opening the 
front cover. 
2.Pull out Duplex Module 3. 
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							Xerox 4590 EPS/4110 EPS User Guide
6-29
6. Problem Solving
3.Move the release lever 3a to remove the jammed paper. 
NOTE:If paper is torn, check for any torn pieces of paper inside 
the machine.
4.Move lever 3b to the right and then remove the jammed paper. 
NOTE:If paper is torn, check for any torn pieces of paper inside 
the machine.
5.Push the duplex module in gently until it comes to a stop.
6.Return all levers to their starting positions.
7.Close the front cover.
NOTE:A message will be displayed and the machine will not 
operate if the front cover is even slightly open.
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							Xerox 4590 EPS/4110 EPS User Guide
6-30
6. Problem Solving
Paper jams in tray 5 (Bypass)
The following describes how to remedy paper jams that occur in 
Tray 5 (Bypass).
1.When optional high capacity feeder tray is not installed, open 
the top cover of paper Tray 5 (Bypass).
2.Remove the jammed paper and all paper loaded in paper Tray 
5 (Bypass).
KEY POINT:When two or more sheets of paper are loaded, 
remove all of the sheets from the tray.
NOTE:If paper is torn, check for any torn pieces of paper inside 
the machine.
3.Fan the paper you removed making sure that all four corners 
are neatly aligned.
4.Insert the paper into the tray with the printing side facing up 
until its leading edge lightly comes up against the paper feed 
entrance. 
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							Xerox 4590 EPS/4110 EPS User Guide
6-31
6. Problem Solving
Paper jams in Trays 6 and 7 (HCF)
The following describes how to remedy paper jams that occur in 
trays 6 and 7 of the optional High Capacity Feeder.
1.Pull out the tray where the paper jam occurred. 
KEY POINT:Paper is sometimes torn and remains inside the 
machine if you draw out a tray without checking the paper 
jam position.This may cause machine malfunction. Check 
where the paper jam occurred before remedying the 
problem.
2.Remove the jammed paper. 
NOTE:If paper is torn, check for any torn pieces of paper inside 
the machine.
3.Push the tray in gently until it comes to a stop.
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							Xerox 4590 EPS/4110 EPS User Guide
6-32
6. Problem Solving
Paper jams in Tray 6 (Oversized High Capacity Feeder)
The following describes how to remedy paper jams that occur in 
Tray 6 of the optional Oversized High Capacity Feeder.
1.Pull out the tray where the paper jam occurred. 
KEY POINT:Paper is sometimes torn and remains inside the 
machine if you draw out a tray without checking the paper jam 
position. This may cause machine malfunction. Check where the 
paper jam occurred before remedying the problem.
2.Remove the jammed paper. 
NOTE:If paper is torn, check for any torn pieces of paper inside 
the machine.
3.Push the tray in gently until it comes to a stop.
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							Xerox 4590 EPS/4110 EPS User Guide
6-33
6. Problem Solving
Paper jams in Tray 8 (Post-process inserter)
The following describes how to remedy paper jams that occur in 
the inserter.
1.Press the Cover button. 
2.Open the cover 1e and then remove the jammed paper and all 
paper loaded in the Post-Process Inserter. 
KEY POINT:When two or more sheets of paper are loaded, 
remove all of the sheets from the tray.
NOTE:If paper is torn, check for any torn pieces of paper inside 
the machine.
3.Fan the paper you removed, making sure that all four corners 
are neatly aligned, and then load them again.
4.Push the cover 1e until you hear it click into place. 
NOTE:A message will be displayed and the machine will not 
operate if the cover is even slightly open.
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							Xerox 4590 EPS/4110 EPS User Guide
6-34
6. Problem Solving
Paper jams in lower left cover
The following describes how to remedy paper jams that occur at 
the left cover of the body.
NOTE:If the system includes a High Capacity Feeder, open the 
front cover of Trays 6 and 7 to access this area.
1.Open the lower left cover while gripping the release lever.
2.Remove the jammed paper. 
NOTE:If paper is torn, check for any torn pieces of paper inside 
the machine.
3.Close the lower left cover.
NOTE:A message will be displayed and the machine will not 
operate if the lower left cover is even slightly open.
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