Xerox DocuPrint 4590 EPS User Manual

							Xerox 4590 EPS/4110 EPS User Guide
6-5
6. Problem Solving
Paper is often 
jammed or 
wrinkled.Is paper loaded properly in the 
paper tray?Load paper correctly.
Refer to “Loading paper in trays 1 and 2” in chapter 
3.
Is the paper tray set properly? Firmly push in the paper tray as far as possible to 
set it properly.
Refer to “Loading paper in trays 1 and 2” in chapter 
3.
Is the paper damp? Replace with paper from a new ream.
Refer to “Loading paper” in Chapter 3.
Is the paper curled? Either turn the paper so that the curl is facing down 
in the paper tray, or replace with paper from a new 
ream.
Refer to “Loading paper” in Chapter 3.
Are the paper and paper tray 
settings correct?Make sure the paper and paper tray match the 
configured paper size. 
Refer to Paper Tray Settings in the System 
Administration Guide.
Are there any torn pieces of paper 
still remaining inside the machine 
or is there a foreign object in the 
machine?Open the door of the machine or slide out the paper 
tray to remove the torn paper or the foreign object.
Refer to “Paper Jams” in this chapter or “Loading 
paper” in Chapter 3.
Is out-of-spec paper loaded in the 
tray?Replace with paper that meets machine 
specifications.
Refer to “Loading paper” in Chapter 3.
Is paper loaded in the paper tray 
past its maximum fill line?Load paper in the paper tray so that it does not 
exceed the maximum fill line.
Refer to “Loading paper in trays 1 and 2” in chapter 
3.
Is the paper guide set correctly? Load the paper correctly, and apply the paper 
guides lightly.
Refer to “Loading paper” in Chapter 3 or “Changing 
the size of paper trays” in Chapter 3.
An error 
message is 
displayed after 
paper is loaded 
in paper Tray 5 
(Bypass) and the 
Start button is 
pressed.Check the position of the paper 
guides at the front side of paper 
Tray 5 (Bypass).Set the paper guides to the correct positions.
Refer to “Loading paper in Tray 5” in Chapter 3.
Stapler faults – Refer to “Stapler faults” in this chapter.
Symptoms Check Remedy
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							Xerox 4590 EPS/4110 EPS User Guide
6-6
6. Problem Solving
Image quality problems
When image quality of the printed result is poor, choose the 
closest symptom in the following table and perform the required 
remedy.
If image quality is not improved by performing the relevant 
remedy, contact the Customer Support Center.
Symptoms Check Remedy
The print shifts 
slightly.Is the paper shifting or is the 
leading edge of the paper not 
loaded flush with the tray corners?Align the edges of the paper and load the paper 
again so that is flush against the paper tray corners.
Refer to “Loading paper” in Chapter 3.
Images on the 
print are skewed.Is paper loaded properly in the 
tray?Load paper correctly.
Refer to “Loading paper in trays 1 and 2” in chapter 
3.
Is the paper guide for paper tray 5 
(manual feed) set so that the tray 
touches the paper?Load paper correctly.
Refer to “Loading paper in Tray 5” in Chapter 3.
Is the paper tray set properly? Firmly push in the tray as far as possible to set it 
properly.
Refer to “Loading paper in trays 1 and 2” in chapter 
3.
Part of the image 
is missing on the 
print.Is the paper damp? If the paper is damp, either some parts of the copy 
are not shown or the copy is smudged and unclear. 
Replace with paper from a new ream.
Refer to “Loading paper” in Chapter 3.
Is the loaded paper folded or 
wrinkled?Remove the defective paper and replace with paper 
from a new ream.
Refer to “Loading paper” in Chapter 3.
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							Xerox 4590 EPS/4110 EPS User Guide
6-7
6. Problem Solving
Symptoms Check Remedy
Printing is faint
(smudged, 
unclear). Is the paper damp? Replace with paper from a new ream.
Refer to “Loading paper” in Chapter 3.
The drum cartridge is depleted or 
damaged.Contact the Customer Support Center.
Black dots are 
printed. The drum cartridge is depleted or 
damaged.Contact the Customer Support Center.
Black lines are 
printed. The drum cartridge is depleted or 
damaged.Contact the Customer Support Center.
Dirt appears at 
equal intervals. Dirt on the paper feed path. Print a few pages.
The drum cartridge is depleted or 
damaged.Contact the Customer Support Center.
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							Xerox 4590 EPS/4110 EPS User Guide
6-8
6. Problem Solving
White dots appear 
in black filled areas. The paper in use is unsuitable. Load suitable paper.
Refer to “Loading paper” in Chapter 3.
The drum cartridge is depleted or 
damaged.Contact the Customer Support Center.
Printed toner 
smudges when 
rubbed with your 
finger.
Toner is not fused 
to the paper.
The paper is dirtied 
with toner. Is the paper damp? Replace with paper from a new ream.
Refer to “Loading paper” in Chapter 3.
The paper in use is unsuitable. Load suitable paper.
Refer to “Loading paper” in Chapter 3.
The entire paper 
area is printed 
black. The drum cartridge is depleted or 
damaged.Contact the Customer Support Center.
A probable cause is a high-
voltage power supply 
malfunction.Contact the Customer Support Center.
Nothing is printed.  Two or more sheets of paper are 
being fed simultaneously 
(double-feed).Fan the paper well and reset.
Refer to “Loading paper” in Chapter 3.
A probable cause is a 
high-voltage power supply 
malfunction.Contact the Customer Support Center.
Symptoms Check Remedy
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							Xerox 4590 EPS/4110 EPS User Guide
6-9
6. Problem Solving
White areas or 
stripes appear. Is the paper damp? Replace with paper from a new ream.
Refer to “Loading paper” in Chapter 3.
The paper in use is unsuitable. Load suitable paper.
Refer to “Loading paper” in Chapter 3.
The entire page is 
printed faint. When the print was made using 
Tray 5 (Bypass), the size and 
type of the actually loaded paper 
differed from the setting on the 
print driver.Either load paper of the correct size and type into 
Tray 5 (Bypass), or fan the paper thoroughly 
before loading it again.
Refer to “Loading paper in Tray 5” in Chapter 3.
Two or more sheets may be 
feeding at once.Fan the paper well and reset.
Refer to “Loading paper” in Chapter 3.
Paper becomes 
wrinkled.
Text is blurred. The paper in use is unsuitable. Replace with paper from a new ream.
Refer to “Loading paper” in Chapter 3.
Paper is being added while it is 
being fed.
Is the paper damp?
Symptoms Check Remedy
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							Xerox 4590 EPS/4110 EPS User Guide
6-10
6. Problem Solving
Outline characters 
on a colored 
background 
longwise. The drum cartridge is depleted or 
damaged.Contact the Customer Support Center.
Text or images are 
printed at an angle. The paper guide in the paper tray 
is not set at the correct position.Set the horizontal and vertical paper guides to the 
correct positions.
Refer to “Loading paper in trays 1 and 2” in 
chapter 3.
Symptoms Check Remedy
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							Xerox 4590 EPS/4110 EPS User Guide
6-11
6. Problem Solving
Trouble during printing
Unable to print
This section describes solutions when unable to print.
Data remains in the 
printer iconCauseThe printer is not powered on.
No ActionTurn the power on.
CauseThe network cable is disconnected from the 
computer.
ActionConnect the network cable to the computer.
CauseThe network cable is disconnected from the DocuSP 
Controller.
ActionConnect the network cable to the DocuSP Controller.
For information about network connectivity, refer to 
the System Administration Guide.
CausePrint mode is set to Off-line.
ActionPress the Machine Status button and confirm the 
Print Mode in the Machine Status screen. If Print 
Mode is Off-line, select On-line in the Print Mode 
screen.
CauseAn error occurred with the printer.
ActionCheck the error details.
CauseThe network connection between the computer and 
the DocuSP Controller is abnormal.
ActionCheck with your system administrator.
CauseInsufficient space available on the hard disk.
ActionDelete unnecessary data to increase free space.
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							Xerox 4590 EPS/4110 EPS User Guide
6-12
6. Problem Solving
Sent to printerCauseOut of paper.
ActionSupply paper to the printer.
CauseNo paper for the specified paper size.
ActionSet paper for the specified paper size.
Refer to “Loading paper in trays 1 and 2” or “Loading 
paper in Tray 5” in Chapter 3.
CauseAn error occurred with the printer.
ActionCheck the error details.
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							Xerox 4590 EPS/4110 EPS User Guide
6-13
6. Problem Solving
The printed result is not what was expected
This section describes solutions for situations in which the print 
result is different from that expected.
No stapling doneCauseThe number of pages to staple exceeds 100 sheets.
No ActionStaple-enabled number of pages is 100 or lower with 
the staple cartridge for 100 sheets. For Z-folding, 
staple-enabled number of pages is 10 or 5 sheets 
depending on the size of the paper used. For 
booklet, up to 15 sheets can be stapled at one 
time. Reduce the number of printed pages, 
depending on the staple cartridge used.
No foldingCauseThe folder is not attached.
No ActionCheck the options attached with this printer, and 
reset the printer configuration.
Printing performed with 
a different paper sizeCausePaper size provided is different from the specified 
tray size.
No ActionChange the paper size set in the tray, or change print 
options to specify a tray that contains the appropriate 
size.
The image is cut off on 
the edge of the paperCauseImage exceeds the printable area of the machine.
No ActionIncrease the printable area of the machine, or 
decrease the document print area.
The printed font differs 
from the font specified 
on the computerCauseFont replacement is configured on the DocuSP print 
driver.
No ActionCheck the font replacement table.
CauseNon-standard fonts are used for printing.
ActionCheck the application or print driver settings.
If PostScript is being used, download the required 
fonts.
Printing is slowCauseThe print mode specifies Print Quality.
No ActionWhen printing image data that has image quality as a 
priority, such as pictures, the print speed decreases. 
Turn off the quality priority in the print mode.
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							Xerox 4590 EPS/4110 EPS User Guide
6-14
6. Problem Solving
The settings specified 
for print options do not 
take effectCauseA print driver for another model is in use.
No ActionInstall the print driver for this model.
CauseThe optional apparatus cannot be attached to the 
printer.
ActionCheck the options attached with this printer and reset 
the printer configuration.
There is no edgeCauseImage exceeds the printable area of the machine.
ActionIncrease the printable area of the machine, or 
decrease the document print area.
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