Toshiba Stratagy 4/6/24 Installation And Maintenance Manual

							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
, 
PARAMETER 
fax-send-speed 
fax-start-char 
fax1 
fax2 
smdi-base-port 
smdi-port 
DESCRIPTION 
Maximum speed that Stratagy will use for sending faxes. Depending upon the 
type and speed of your computer set this appropriately. Normally a value of 3 
works for 386 CPUs at 33 MHz or higher. If you experience data loss on your 
faxes, lower this setting. 
‘: (empty string) as fast as possible 
‘0’: 2400 
‘1’: 4800 
‘3’: 9600 
Possible values: “, ‘O’, ‘I’, ‘3’ The single quotes are required. 
Default: ‘1’ Stratagy 24 only. 
Whether the fax/modem sends a control start character. 
FALSE Setting for most fax/modems, including Zoom. 
TRUE: Setting for some fax/modems, including Accex and Practical Peripherals. 
Possible values: true, false 
Default: true Stratagy 24 only. 
Station, or extension, number connected to the first fax/modem. 
Example: If the first fax/modem is connected to extension 101, use the value ‘101’. 
The single quotes are required. 
Default: ‘ ’ (no station or extension number) Stratagy 24 only. 
Station, or extension, number connected to the second fax/modem. 
Example: If the second fax/modem is connected to extension 102, use the value 
‘102’. The single quotes are required. 
Default: ‘ ‘ (no station or extension number) Stratagy 24 only. 
Some SMDI installations use logical terminal numbers that do not begin with 1 
(for example if it instead uses the extension, or physical number to define the 
terminal). In these situations, you must define the extension number where port 1 
is connected. The system assumes that the extension numbers are then 
connected in numerical order to the remaining ports. 
Default: 1 Stratagy 6 and 24 only. 
Logical serial port Stratagy uses for SMDI integration. 
Possible values: 0 (disables SMDI integration), 1, 2 (port number) 
Default: 0 Stratagy 6 and 24 only. 
Table 5-1 
Stratagy System Configuration Options - Parameters and Definitions (continued) 
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							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
PARAMETER 
smdi-pretimeout 
DESCRIPTION 
Maximum number of seconds that an SMDI packet can PRECEED the forwarded 
call. 
smdi-type 
box-grt Possible values: 5 - 20 (seconds) 
Default: 50 Stratagy 6 and 24 only. 
Protocol Stratagy uses when using RS-232 data integration (outband integration). 
‘smdi’: standard SMDI integration 
‘s75’: System 75 integration 
Possible values: ‘SMDI’, ‘~75’ The single quotes are required. 
Default: ‘smdi’ Stratagy 6 and 24 only. 
Sets the starting User ID for the port given as the last value. 
Example: box-grt 990 1 means that on port 1, a new call starts at User ID 990. 
Possible values: valid User ID and valid pot-t 
Defaults: 990 1 
990 2 .I 
990 24 
n-rings Number of rings to wait before answering per pot-t. This is useful for those 
telephone systems that do not allow incoming lines to ring in a station hunt group, 
or do not provide delayed ringing. Also, it may be used to setup backup 
answering for a secondary attendant operation. 
NOTE: 
There is a side effect. When a user wants to pickup his messages, he must wait 
the specified number of rings before Stratagy answers. 
Example: To have pot-t 1 answer on the second ring, use set n-rings 2 1. 
Possible values: 1 - 9 (number of rings); valid port number 
Defaults: 1 1 
12 
; 24 
Table 5-1 , 
Stratagy System Configuration Options - 
Parameters and Definitions (continued) 
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PARAMETER 
did-dtmf 
DESCRIPTION 
How DID digits are passed to Stratagy. 
TRUE: Stratagy expects the DID digits as DTMF. 
FALSE: Stratagy expects the digits as loop pulse. 
Possible values: true, false 
did-mode 
ring-mode 
H-mode Default: comment line (#set did-dtmf true) Stratagy 6 and 24 only. 
If this option is activated by removing the starting # character, it will define the 
type of line connected to Stratagy. 
TRUE: Stratagy assumed DID lines. 
FALSE: Stratagy assumes a Tl line. 
Possible values: true, false 
Default: comment line (#set did-mode true) Stratagy 6 and 24 only. 
Method new calls are indicated when DID or Tl lines are connected to Stratagy 
TRUE New calls are indicated by ring voltage. 
FALSE: New calls are seen when loop current first comes on. 
Possible values: true, false 
Default: comment line (#set ring-mode true) Stratagy 6 and 24 only. 
Whether Stratagy should wait for a wink complete before processing the call. 
TRUE: Wait. 
FALSE: Do not wait. 
Possible values: true, false 
Default: comment line (#set tl-mod true) Stratagy 6 and 24 only. 
Table 5-l 
Stratagy System Configuration Options - Parameters and Definitions (continued) 
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							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
5 INSTALL FROM A: DRIVE 
Use this function to install Stratagy software from 
diskettes using the Stratagy floppy A: drive. This is 
required when upgrading a Stratagy 4 system to a 
Stratagy 6 system. It may also be necessary to re-install 
Stratagy System or Prompt software from floppy 
diskettes. 
IMPORTANT NOTE: 
Before installing or re-installing Stratagy 
System software, ensure you have a current 
backup of system data. We recommend that 
you use the Stratagy Backup initially and 
periodically to preserve system data. 
From the Stratagy Configuration Utility Menu, press 3 or 
use the arrow keys (7‘ L ) to highlight 3. 
Install 
from A: 
Drive 
and press Enter. 
Stratagy prompts: 
Inset-t the first disk in the floppy drive, and press any 
key.. . 
Insert the first diskette. Follow the directions. When 
complete, the Stratagy Configuration Utility Menu 
displays. 
6 TOSHIBA PLUG AND PLAY 
Use this function to change the Stratagy system to a 
different Toshiba Plug and Play capability than what has 
been pre-installed as a factory setting. Each Stratagy 
system has been pre-installed at the factory for out-of- 
box (Plug and Play) operation on a specific Toshiba 
telephone system as follows: 
H Stratagy 4 with Strata DK8 
1 Stratagy 6 with Strata DK16 
n Stratagy 24 with Strata DK280A 
All dial codes, tone patterns, and integration patterns 
specific to the above system have been pre-installed at 
the factory for each Stratagy system. 
IMPORTANT NOTE: 
The above Strata DK must be configured for 
the appropriate voice mail system settings 
individually. See the specific Strata DK 
Installation and Maintenance manual for 
these procedures. 
In addition, with Toshiba Plug and Play, the Strata DK 
default station (extension number) User ID mailboxes 
have also been pre-installed for the specific Stratagy and 
Strata DK systems described above. 
Stratagy User ID 990 also contains a pre-installed greeting that says “Thank you for calling” and User ID 
991 says “To reach the party.. . dial the extension.. .” 
All calls into a Stratagy system with Toshiba Plug and 
Play will hear the above greetings and transfer to the dial 
Strata DK station. If the Strata DK station (extension 
number) is busy or does not answer, Stratagy will 
automatically play a greeting that says “User ID XXX 
(Strata DK dialed station number) is not available or 
busy,” then prompt the caller to leave a message, etc. 
This is the out-of-box, Toshiba Plug and Play operation 
for all Stratagy systems. 
IMPORTANT NOTE: 
If you are modifying an existing Stratagy 
system, selecting this function changes all 
the settings to the new Toshiba telephone 
system default values, and deletes the User 
ID (mailbox) customizations and installs the 
Strata default mailboxes. 
NOTE: 
We recommend that you use the Stratagy 
Backup Utility initially and periodically to 
preserve system data. Before making changes to 
this selection, ensure you have a current backup. 
From the Stratagy Configuration Utility Menu, press 4 or 
use the arrow keys ( t J, ) to highlight 4 
. Toshiba 
Plug and Play 
and press Enter. 
See Figure 5-4 for the Toshiba Plug and Play options. To 
select an option, use the arrow keys ( 7‘ J, ) to 
highlight the option and press 
Enter. 
Toshiba Plug and Play 
1. STRATA DK 8 
2. STRATA DK 16 
3. STRATA DK 280A 
Figure 5-4 
Toshiba Plug and Play Screen 
Once you select an option, the Stratagy utility 
automatically defines the telephone system dial codes, 
telephone system tone patterns, and system integration 
patterns for the specific phone system. The Stratagy 
Configuration Utility Menu then displays. The Toshiba 
telephone system is complete and the selected system 
displays in the Main Menu. No other Stratagy steps are 
necessary. 
We recommend that you back up the current database at 
this time by selecting the Stratagy Backup Utility. 
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							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL 
SEPTEMBER 1994 
Otherwise, press Esc again to reboot Stratagy and 
return to the Main Menu for call processing or Stratagy 
programming. 
7 TOSHIBA SWITCH 
INTEGRATION 
Use this function to change the Toshiba Plug and Play 
capability that has been pre-installed with each Stratagy 
system (see “Toshiba Plug and Play”). Selecting an 
option automatically defines the Toshiba telephone 
system dial codes, Toshiba telephone system tone 
patterns, and Toshiba system integration patterns for the 
‘ 
specific Toshiba telephone system. No other Stratagy 
system steps are necessary. 
If you are modifying an existing Stratagy system, 
selecting this function changes all the settings to the new 
Toshiba telephone system values. The User ID 
(mailboxes) customizations are not deleted or changed. 
NOTE: 
We recommend fhaf you use the Sfrafagy 
Backup Utility initially and periodically to 
preserve system data. Before making changes to 
this selection, ensure you have a current backup. From the Stratagy Configuration Utility Menu, press 5 or .‘; 
use the arrow keys ( 1‘ J, ) to hjghlight 
5. Toshiba Switch Integrationand 
press Enter. 
See Figure 5-5 for the Toshiba Switch Integration 
options. To select an option, use the arrow keys 
( 1‘ J, ) to highlight the option and press 
Enter. 
Once you select an option, the Stratagy utility 
automatically defines the Toshiba telephone system dial 
codes, Toshiba telephone system tone patterns, and 
Toshiba system integration patterns for the specific 
phone system. The Stratagy Configuration Utility Menu 
then displays. Toshiba telephone system integration is 
complete and the selected system displays in the Main 
Menu. No other Stratagy system steps are necessary. 
We recommend that you back up the current database at 
this time by selecting the Stratagy Backup Utility. 
Otherwise, press 
Esc again to reboot Stratagy and 
return to the Main Menu for call processing or Stratagy 
programming. 
5. Toshiba Switch Integration 
# Name: Strata DK 8/16/24/56/96 
2001 
# Name: Strata DK 280 
2002 
# Name: 
Strata DK 280 with M-232 Integration 
2006 
# Name: Perception e/ex 
2003 
# Name: Perception 4000 
2004 
# Name: 
Strata e Vie, XIIe, XXe, Se 
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							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
8 OTHER SWITCH 
INTEGRATIONS 
Use this function to initially configure or modify the 
following for non-Toshiba telephone systems: 
n Telephone system dial codes 
n Telephone system tone patterns 
n System integration patterns 
IMPORTANT NOTE: 
Be sure to configure the Strafagy system in 
the above-listed order. 
NOTE: 
We recommend that you use the Stratagy 
Backup Utility initially and periodically to 
preserve system data. Before making changes to 
this selection, ensure you have a current backup. 
From the Stratagy Configuration Utility Menu, press 6 
or use the arrow 
keys ( 1‘ .L ) to 
highlight 6. 
Other Switch 
Integrations 
and press Enter. 
The Other Switch Integrations Menu (Figure 5-6) 
displays. To select an option, press the option number 
or 
use the arrow keys ( 1‘ L ) to 
highlight the option and press 
Enter. 
Other Switch Integrations 
1. Telephone System Dial Codes 
2. Telephone System Tone Patterns 
3. System Integration Patterns 
Figure 5-6 
Other Switch Integrations Menu 
When you have finished defining the codes and patterns, 
press 
Esc to exit the Other Switch Integrations Menu 
and return to the Stratagy Configuration Utility. 
We recommend that you back up the current database at 
this time by selecting the Stratagy Backup Utility. 
Otherwise, press 
Esc again to reboot Stratagy and 
return to the Main Menu for call processing or Stratagy 
programming. 8.1 DEFINING TELEPHONE SYSTEM DIAL 
CODES 
Stratagy controls certain actions on your telephone 
system, or the definition of your telephone system dial 
codes. With this option, Stratagy “learns” the dial codes 
of your telephone system. See Figure 5-7 for a sample 
Telephone System Dial Codes Screen. For a listing of the 
dial code parameters and their definitions, see Table 5-2. 
8.1 .I SELECTING DEFAULT DIAL CODES 
To access Stratagy’s predefined telephone system dial 
codes, press 
Fl from the Telephone System Dial Codes 
Screen. These closely (if not exactly) match the 
telephone system you are using. For a sample Load 
Telephone System Dial Codes Screen, see Figure 5-8. 
NOTE: 
Select a default dial code only for non-Toshiba 
telephone systems and only during initial 
configuration. 
To load a default setting, use the arrow keys ( 1‘ 4. ) to 
highlight your selection and press 
Enter. The non- 
Toshiba telephone system selected will not appear on the 
Stratagy system Main Menu. It will be blank unless 
modified in the next step. 
To cancel this operation without selecting any default dial 
codes, press 
Est. 
8.1.2 MODIFYING THE DIAL CODES 
If the telephone system you desire does not appear when 
Fl is used from the telephone system dial codes screen 
or further modifications to the dial codes are needed, 
proceed as follows. To modify a telephone system dial 
code: 
1. 
2. 
3. 
8.1.3 
Use the arrow keys ( 7‘ L ), or PgUp and 
PgDn, to highlight the dial code parameter. Press 
Enter. 
Modify the dial code using the line editor at the top 
of the screen. 
Press 
Enter to save your changes. To escape 
without keeping any changes, press 
Est. 
EXITING THE TELEPHONE SYSTEM DIAL CODES 
SCREEN 
When you have finished defining the Telephone System 
Dial Codes, press 
Esc to return to the Other Switch 
Integrations Menu. 
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STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
1. Telephone System Dial Codes 
# Dial code to put a caller on transfer hold : F- 
# Dial code to use when there is no transfer dialtone: F- 
# Dial code to return to caller after Ring No Answer : F- 
# Dial code to return to caller when there is a Busy : F- 
# Dial code to use after a call screening reject : F- 
# Dial code to connect the caller to the extension :H 
# Number of seconds to wait for dialtone detection :4 
# Number of l/100 seconds to use for Flash time : 55 
# which DTMF tone to listen to for answer detection :a 
# which DTMF tone to listen to for hangup detection :d 
# What to dial BEFORE dialing the User ID extension : 
# What to dial AFTER dialing the User ID extension : 1 
# What to dial when the system first starts up : 
# what to dial when the system performs a shutdown : 
# what to dial when a port goes off-hook : 
# Switch name to display on MAIN screen : STRATA DK 280 
Figure 5-7 
Sample Telephone System Dial Codes Screen 
Fl - Load Telephone System Dial Codes 
# Name: Alcatel DCD 601 
# Name: Alcatel STK Digitmat 2000 
# Name: AT&T 1AESS (analog), 5ESS (digital) CO 
# Name: AT&T Merlin II 
# Name: AT&T Merlin Legend 
# Name: AT&T Partner/Partner+ 
# Name: AT&T System 25 
# Name: AT&T System 75 and Definity 
# Name: Centrex 
# Name: Comdial 1410/2264 
# Name: Contel Executone 
# Name: EGL-ONE 
# Name: Ericsson BCSl50 
# Name: Ericsson MD110 
# Name: Ericsson MINC 
# Name: Ericsson Information Systems Prodigy 
# Name: Fujitsu Focus 100 
# Name: Fujitsu Focus 960 PBX 
# Name: Fujitsu F-9600 PBX 
# Name: Fujitsu 1123 
# Name: ISOETEC EZ-1 36/66/96 
# Name: ISOTEC 108/228 1031 
1034 
1035 
1005 
1016 
1017 
1037 
1038 
1039 
1040 
1042 
1043 
1044 
1045 
1046 
1047 
1048 
1049 
1050 
1051 
1053 
1054 
I 
Figure 5-8 
Sample Load Telephone System Dial Codes Screen 
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							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
PARAMETER 
DESCRIPTION 
# DIAL CODE TO PUT A CALLER ON TRANSFER HOLD: 
Before Stratagy attempts to transfer a caller to an extension, the code Stratagy sends the telephone 
system to put the current call on “transfer hold” and send the transfer (or intercom) dial tone. 
Typical value: F- (flash-hook) 
# DIAL CODE TO USE WHEN THERE IS NO TRANSFER DIALTONE: 
If Stratagy is configured to verify that transfer dial tone exists before attempting to transfer a call to the 
requested extension, the code Stratagy dials to return to the caller if transfer dial tone is not available. If 
this occurs, Stratagy will treat the attempted transfer the same as if the attempted extension were BUSY. 
Typical value: F- (flash-hook) 
# DIAL CODE TO RETURN TO CALLER AFTER RING NO ANSWER: 
During supervised call transfers, the code Stratagy dials to request the telephone switch to reconnect the 
caller to Stratagy if the attempted extension rings and does not answer within the specified number of 
rings (which is configurable per User ID). 
Typical value: F- (flash-hook) 
# DIAL CODE TO RETURN TO CALLER WHEN THERE IS A BUSY: 
During supervised call transfers, the code Stratagy dials to request the telephone switch to reconnect the 
caller to Stratagy if the attempted extension is busy. 
Typical value: F- (flash-hook) 
# DIAL CODE TO USE AFTER A CALL SCREENING REJECT: 
During supervised call transfers, with Call Screening ON, if the extension called rejects the caller, the 
code Stratagy dials to reconnect to the caller and play the User ID’s current greeting. 
Typical value: F- (flash-hook) 
# DIAL CODE TO CONNECT THE CALLER TO THE EXTENSION: 
Dial code Stratagy dials during supervised call transfers to complete the call transfer either after detecting 
an answer at the called extension, or if Call Screening is ON, after the extension called accepts the call. 
Typical value: H (Hang Up) 
# NUMBER OF SECONDS TO WAIT FOR DIALTONE DETECTION: 
If your telephone system has a limited number of DTMF receivers, or intercom paths for call transfers, 
and potentially might not have one always available to Stratagy for a call transfer, enable Stratagy’s dial 
tone detection by setting this value greater than 0. The value is the longest amount of time Stratagy will 
wait for the telephone system to give Stratagy I second of dial tone. 
Typical value: 4 
# NUMBER OF l/l 00 SECONDS TO USE FOR FLASH TIME: 
Time Stratagy must remain on-hook while performing a flash-hook. 
Typical value: 55 (just over half a second) , 
Table 5-2 
Telephone System Dial Codes - Parameters and Definitions 
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							, STRATAGY 4/6/24 
INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
PARAMETER DESCRIPTION 
#WHICH DTMF TONE TO LISTEN TO FOR ANSWER DETECTION: 
Some telephone systems play a specific DTMF tone during a call transfer when the called extension 
answers. This allows for faster answer detection and call processing. If your telephone system supports 
this feature, enter the DTMF tone. 
Typical value: a 
#WHICH DTMF TONE TO LISTEN TO FOR HANG UP DETECTION: 
Some telephone systems play a specific DTMF tone whenever a caller hangs up. This allows for faster 
hang up detection and call processing. If your telephone system supports this feature, enter the DTMF 
tone. 
Typical value: d 
# WHAT TO DIAL BEFORE DIALING THE USER ID EXTENSION: 
Code Stratagy dials after dial tone detection, but before dialing the extension number. 
Typical value: left blank. 
# WHAT TO DIAL AFTER DIALING THE USER ID EXTENSION: 
Code Stratagy dials after dialing the extension number. 
Some applications are using -1 to eliminate (system wide) voice announce during a call transfer by 
Stratagy (which is necessary if you want Stratagy to perform supervised transfers). Or, sometimes you 
may want to use H to force all call transfers to be blind, or unsupervised. 
# WHAT TO DIAL WHEN THE SYSTEM FIRST STARTS UP: 
Initialization codes Stratagy dials when it first starts-up. A typical application is removing call forwarding 
on the Stratagy ports. 
# WHAT TO DIAL WHEN THE SYSTEM PERFORMS A SHUTDOWN: 
Codes Stratagy dials when it shuts down. A typical application is enabling call forwarding on the Stratagy 
ports. 
# WHAT TO DIAL WHEN A PORT GOES OFF-HOOK: 
Codes Stratagy dials whenever it goes off-hook to enable some special feature, such as when special 
types of serial, or W-232, integrations. 
# SWITCH NAME TO DISPLAY ON MAIN SCREEN: 
The name of the telephone system Stratagy displays as part of the product identification section of the 
Main Menu. 
Table 5-2 
Telephone System Dial Codes - Parameters and Definitions (continued) 
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							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
8.2 DEFINING TELEPHONE SYSTEM TONE 
PATTERNS 
Use this option to define for Stratagy the actual 
telephone system tone patterns it must recognize when 
performing supervised call transfers. 
To define the tone patterns the Stratagy system uses a 
utility called GetTones. This program enables Stratagy to 
“learn” the tone patterns that define ringing, busy, hang 
up, and reorder. 
NOTE: 
The tone patterns for Toshiba telephone systems 
are automatically defined during setup. Use 
GetTones only when initially configuring non- 
Toshiba telephone systems. 
8.2.1 PREPARING TO USE CETTONES 
Before running GetTones, be sure you have done the 
following: 
n Defined the Telephone System Dial Codes. 
n Connected port 1 and port 2 to valid, working 
extensions on the telephone system. 
H Found out the extension number to which port 1 is 
connected. 
n Verified that the extension that port 1 is connected to 
is not in any hunt group, 
forwarding defined. and does not have any call 
n Verified that the extension that port 2 is connected to 
has outside line access and can dial a test telephone 
number that will be answered (calling Time or 
Weather are good choices). n Defined a non-Stratagy extension that has a 
telephone connected and will not be answered. 
8.2.2 USING CETTONES 
IMPORTANT NOTE: 
Before you run the GetTones, you must have 
done the previous. 
To access GetTones, enter Y to the prompt. 
Before GetTones can “learn” the tone patterns, it must 
have some parameters defined. See Figure 5-9 for the 
GetTones Utility Screen. For a list of the parameters and 
their definitions, see Table 5-3. 
After you complete the last parameter, GetTones obtains 
the ring, busy, reorder, and hang up patterns of the 
telephone system. 
NOTE: 
If you encounter any problems with GetTones, 
you may need to run manual utilities to obtain 
the telephone system tone patterns. Please 
contact Toshiba Technical Support for more 
information. 
8.2.3 EXITING THE TELEPHONE SYSTEM TONE 
PATTERNS SCREEN 
When you have finished defining the Telephone System 
Tone Patterns, press Esc to return to the Other Switch 
Integrations Menu. 
GetTones, version 1.1 
Are you sure you want to run this routine? [y/n1 y 
Enter the outdial code: 
Enter the reorder code: 
Enter the station number of port 1: 
Enter the RNA test station number: 
TRIAL Number: 1 
Getting RING pattern. 
If there is no activity after 30 seconds, press the Spacebar. 
Figure 5-9 
GetTones Utility Screen 
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