Toshiba Stratagy 4/6/24 Installation And Maintenance Manual

							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
MENU AREA FIELD 
User ID Basic Options (continued) 
(modify) 
DESCRIPTION 
Messages (continued) Name/Ext? Whether the user may record his name and extension for 
playback/identification to a caller. 
YES: Plays user’s recording of name and extension. 
NO: Plays User ID number. 
Possible values: YES, NO 
Default: YES 
User ID Control Options (modify) 
Chains Chains are how we tell Stratagy what to do with a caller 
when one of three specific conditions apply: Done, RNA 
(Ring No Answer), Busy. 
Done: Instructs Stratagy where to send a caller who remains on the 
line after leaving a message or after listening to an 
announcement only mailbox. 
blank: Stratagy uses the Done chain of the initial greeting 
User ID (generally 990), which normally points to User 
ID 991 (caller instructions User ID). 
Possible values: blank, another User ID, special 
programming language 
RNA: Default: blank (Done chain of the initial greeting User ID) 
Instructs Stratagy where to send a caller when there is a 
Ring No Answerat this User ID’s extension. Defining an 
RNA chain enables Stratagy to control extension hunting. 
Possible values: blank, another User ID, special 
programming language 
Busy: Default: blank (plays the current greeting for the mailbox) 
Instructs Stratagy where to send a caller when this User ID’s 
extension is Busy. 
Possible values: blank, another User ID, special 
programming language 
Delay: Default: blank (plays the busy greeting for the mailbox and 
takes a message) 
Number of tenths of seconds Stratagy waits after playing this 
User ID’s greeting before continuing processing. Callers may 
enter DTMF to transfer processing to another User ID. 
Possible values: tenths of seconds (a value of IO equals 
1 set) 
Default: 0 (no additional delay) 
* 
Table 4-l 
Users Menu Fields (continued) , 
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							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
MENU AREA 
I FIELD 
I DESCRIPTION . 
User ID Control Options (continued) 
(modify) 
Groups 
1: 
2: 
3: 
4: Groups control which User IDS a call may access. Each User 
ID mailbox user may be a member of up to four groups. To 
be able to access another User ID, the caller User ID must 
share at least one group number with the currently accessed 
User ID. If all groups are set to 0, then no other User ID may 
be accessed. 
For example, assume the following: 
User ID Group 1 Group 2 Group 3 Group 4 
100 1 0 0 0 
222 1 5 0 0 
303 5 7 0 0 
440 7 0 0 0 
For the above example, User ID 100 may access User ID 
222 only. User ID 222 may access User IDS 100 and 303. 
User ID 303 may access User IDS 222 and 440. User ID 440 
may access User ID 303 only. 
Groups are useful for isolating different departments in the 
same company or different companies sharing one system. 
For example, suppose two companies share the same 
President, Vice President, and Controller and you would 
want them accessible to all companies; but each company 
has a different Human Resources department that you may 
want to prevent caller access from one to the other. 
First of four groups. 
Possible values: 0 (not in use), 1 - 99,999,999 
Default: 1 (group 1. This is Stratagy’s default; and may 
have been redefined during configuration.) 
Second of four groups. 
Possible values: 0 (not in use), 1 - 99,999,999 
Default: 0 (not in use. This is Stratagy’s default; and may 
have been redefined during configuration.) 
Third of four groups. 
Possible values: 0 (not in use), 1 - 99,999,999 
Default: 0 (not in use. This is Stratagy’s default; and may 
have been redefined during configuration.) 
Fourth of four groups. 
Possible values: 0 (not in use), 1 - 99,999,999 
Default: 0 (not in use. This is Stratagy’s default; and may 
have been redefined during configuration.) 
STRGY-PROG 104-c 
Table 4-1 
Users Menu Fields (continued) 
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							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
MENU AREA FIELD 
User ID Control Options (continued) 
(modify) 
DESCRIPTION 
Menus 
Menus define the destination a caller will be sent when he 
presses one of the ten possible menu options while listening 
to the greeting of this mailbox. Menus can accommodate an 
unlimited number of special applications. 
Each User ID mailbox may reference up to 10 single-digit 
menu selections. Each menu selection may be assigned to a 
particular User ID. If the caller dials an assigned menu 
selection, Stratagy transfers the caller to the assigned User 
ID. Stratagy processes unassigned menu digits normally. For 
example, if the menu digit 0 is not defined and the caller dials 
0, Stratagy selects User ID 0 (typically, the operator). 
A special function User ID mailbox set up for customer 
service using Menus might be defined as follows. For Sales 
Assistance, press 1; for Product Information, press 2; for 
Service, press 3; or press 0 for the operator. 
The Menu set up would look like: 
1:222 2:350 3:516 
4: 
5: 6: 
7: 8: 
9: 
0:240 
If the caller selects 1 (Sales Assistance), he would be 
transferred to User ID mailbox 222. If the caller selects 2 
(Product Information), he would be transferred to User ID 
mailbox 350. If the caller selects 3, he would be transferred 
to User ID mailbox 516 (Service). If the caller selects 0 
(Operator), he will be transferred to the customer service 
secretary at extension 240. If the caller presses a menu digit 
that does not contain a User ID, he would be transferred to 
that User ID (e.g., if the caller presses 7, he would be 
transferred to User ID 7). 
User ID Statistics (Statistics for this User ID mailbox. Display only.) 
Created: Date (mm/dd/yy) and time (hh:mm) this User ID mailbox was 
originally created. Time is in military format (24-hour clock). 
Saved: Date (mm/dd/yy) and time (hh:mm) this User ID mailbox was 
last updated. Time is in military format (24-hour clock). 
Conn Sets: Number of seconds callers have been connected to this 
mailbox since it was created. 
STRG”.PRcn104. 
Table 4-1 
Users Menu Fields (continued) 
I 
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							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
‘ 
MENU AREA FIELD DESCRIPTION _ 
User ID Statistics 
(continued) (Statistics for this User ID mailbox. Display,) 
User Sets: Number of seconds users have been connected to this 
mailbox since it was created. 
Messages 
Current: 
Messages 
New: Number of messages currently stored and number of 
seconds for playback of these stored messages. 
Number of new (not yet played) messages. 
Messages 
Maximum: 
Messages 
Total: Maximum number of messages ever stored at the same 
time. 
Number of messages stored since created. 
Statistics 
Started: 
Calls: 
Calls Last: Last time statistics were reset. Reset Statistics is an option 
after running a System Report. 
Number of times mailbox accessed by a caller since 
statistics were last reset. 
Date (mm/dd/yy) and time (hh:mm) of the last call. Time is in 
military format (24-hour clock). 
Transfers: Number of times Stratagy successfully completed a call 
transfer to the extension associated with this User ID since 
statistics were last reset. 
Transfers 
Last: 
Logins: Date (mm/dd/yy) and time (hh:mm) of the last transfer. Time 
is in military format (24-hour clock). 
Number of times the mailbox user accessed the mailbox for 
message retrieval or other mailbox functions since statistics 
were last reset. 
Login Last: Last time (date and time) this mailbox user accessed this 
mailbox for message retrieval or other mailbox functions 
since statistics were last reset. Time is in military format 
(24-hour clock). 
Notifies: 
Notifies Last: Number of times this mailbox user was notified of new 
messages. 
Last time (date and time) this mailbox user was notified of 
new messages. Time is in military format (24-hour clock). 
STRGY.PRcGWC 
Table 4-l 
Users Menu Fields (continued) 
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							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
‘ 
4 USING THE AUTO 
(SCHEDULING) MENU 
The Auto (Scheduling) Menu enables you to set up 
automatic changes for each User ID mailbox. You can 
set these changes to occur at a specific time, on certain 
days of the week, or on a specified date. For example, 
based on your Auto definition, Stratagy will answer your 
company’s phone during the day with your daytime 
(open) greeting and during off-hours with your nighttime 
(closed) greeting. 
By defining Auto fields, you can schedule when a User ID 
mailbox will change the: 
n Do Not Disturb setting 
H Call Screening setting 
n Greeting number 
n Destination defined in the Extension field 
n Number of rings before taking a message for this 
extension 
4.1 ACCESSING AND EXITING THE AUTO 
MENU 
4.1 .I ACCESSING THE AUTO MENU 
Access the Auto Menu through the Users Menu. While 
viewing a specific User ID mailbox record, select Auto by 
entering: 
Alt+A 
4.1.2 EXITING THE AUTO MENU 
When you have finished defining the Auto records, press 
Esc to return to the Users Menu. 
IMPORTANT NOTE: 
If you want to save your modifications to the 
current Auto record, be sure to press 
Al t + S to save before pressing Es c. 
4.2 THE AUTO MENU 
The Auto Menu (Figure 4-3) consists of four sections: 
Menu Bar: access and viewing options (select). 
Mailbox Identification: overlay of information about this 
User ID mailbox from the Users Menu (display). 
Auto Record Summary: ten one-line descriptions of 
existing schedules (display). 
Auto Record Options: Auto fields for the record 
highlighted in the Auto Record Summary (modify). For a description of the Auto Menu, including the 
definition of each field, see Table 4-2. In addition, when 
using the menu, press 
Fl to display detailed help for the 
current field 
4.3 HOW STRATACY USES AUTO RECORDS 
The key to understanding how Stratagy uses Auto 
records is: 
Stratagy performs the specified changes at a given 
date and time. 
Stratagy waits for the right date, time, and day, and then 
makes the defined changes. Once Stratagy makes 
changes, it does not check if the changes remain, 
If the re-schedule information 
does not fall on a valid day, 
Stratagy increments the Next Change date until it falls on 
a valid day as defined by the Days of the Week, 
Restricted To field. 
4.4 DEFINING AN AUTO RECORD 
Defining an Auto record involves one of the following: 
n Creating an Auto record 
n Modifying an existing Auto record 
4.4.1 CREATING AN AUTO RECORD 
To create an Auto record: 
1. In the Auto Record Summary area, use 
PgDn and 
PgUp to highlight the first  description 
line. 
2. Press the spacebar to toggle the Auto Record 
Options Enable field to YES. 
3. Define the Auto Record Options fields. 
NOTE: 
To display detailed help for the current field, 
press 
F 1. 
4. 
4.4.2 Press Alt + S to save the record. Stratagy 
automatically transfers the data to the first 
available description line in the Auto Record 
Summary. 
MODIFYING AN EXISTING AUTO RECORD 
To modify an existing Auto record: 
1. In the Auto Record Summary area, use 
PgDn and 
PgUp to highlight the record you want to define. 
2. If appropriate, press the 
spacebar to toggle the 
Auto Record Options Enable field to YES. 
3. Define the Auto Record Options fields. 
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							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
NOTE: 
To display detailed help for the current field, 
press 
F 1. 
4. Press Alt + S to save the record. Stratagy 
automatically transfers the data to the appropriate 
description line in the Auto Record Summary. 
4.5 DISABLING AN AUTO RECORD 
To disable an existing Auto Schedule Record: 
1. Use 
PgDn and PgUp to highlight the appropriate 
 description line in the Auto Record 
Summary. 
2. Press the spacebar to toggle the Auto Record 
Options Enable field to NO. 
3. Press 
Alt + S to save the record. Stratagy 
automatically disables the appropriate description 
line in the Auto Record Summary. 
Save Esc/EXIT PgDn/NEXT PgUp/PREV Auto 
User ID: 990 Comment: Company Greeting Security Code: 
Extension: 
Directory Name 1: Directory Name 2: 
NEXT: 
08/30/94 09:OO; RNA -> 0 DND -> ON CS -> OFF GRT -> 1 
NEXT: 
08/30/94 17:OO; RNA -> 0 DND -> ON CS -> OFF GRT -> 2 
 
 
 
 
 
 
 
 
Enabled Change On: 08/20/1994 At 09:OO Restrict To: M T W T F S S 
YES And Every: 0 month(s) 1 day(s) YYYYYNN 
0 hour(s) 0 minute(s) Next Change: 08/30/94 09:OO 
Extension: 
Rings: 0 
Do Not Disturb: ON Call Screening: 
OFF Greeting #: 1 
Figure 4-3 
Auto Menu with Sample Data 
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							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
‘ 
MENU AREA 
Menu Bar 
(select) 
FIELD DESCRIPTION 
Access Options 
Exit Option 
Viewing Options 
Menu identification Save 
c 
Esc/EXIT 
PgDn/NEXT 
PgUp/PREV Press 
Alt + s to save the current Auto record. 
Press 
Esc to exit the Auto Menu and return to the Users 
Menu. 
Press 
PgDn to view the next Auto record for this User ID. 
Press 
PgUp to view the previous Auto record for this User 
ID. 
Menu title. 
I Mailbox Identification (display; defined in the Users Menu) 
User ID: User ID mailbox number. 
Comment: Notation or reminder about the functions of this mailbox. 
Security Code: 
Extension: 
Directory 
Name 1: 
Directory 
Name 2: Password that permits the user access to this User ID 
mailbox. (Does not display.) 
Programmed dial actions Stratagy performs to transfer a call 
that has accessed the User ID (i.e., Do Not Disturb is OFF). 
Includes transfer to a User ID mailbox, a remote number, or 
paging. 
The first of two names Stratagy will search for when a caller 
uses the 411 company directory. 
The second of two names Stratagy may search for when a 
caller uses the 411 company directory. 
1 Auto Record Summary (display; one line descriptions of existing schedules) 
1 Auto Record Options (modify) 
Auto Scheduling Enabled 
Enabled 
Table 4-2 
Auto (Scheduling) Menu Fields (continued) 
4-18 Enable or disable the current Auto record. 
YES: Enable the record. Stratagy carries out the instructions 
defined by the record. ENABLED displays. 
NO: Disable the current Auto Schedule record. NO displays. 
Possible values: YES, NO 
Default: NO (displayed)  
						

							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
MENU AREA FIELD 
Auto Record Options (continued) (modify) DESCRIPTION I 
First Change 
Change On: 
Change At: Date (mm/dd/yyyy) of first scheduled change. 
Time (hh:mm) of first scheduled change. Military format 
(24-hour clock). 
To guarantee that Stratagy will program a holiday schedule 
after the open greeting schedule, set the holiday greeting’s 
Change At time one minute after the regular open greeting 
time in case the holiday and open greeting schedules take 
place on the same day. 
Frequency of Change Stratagy adjusts the next event time forward one day at a 
time per Days of the Week, Restricted To until the first valid 
day is found, regardless of the values in the Frequency of 
Change fields. 
To program holidays that occur on different days each year, 
such as Thanksgiving and Labor day, define the Frequency 
of Change fields of as 11 months and 29 days, restricted to 
the appropriate Days of the Week. 
And Every 
Month(s): Number of months before this change will re-occur at the 
time defined under Change On/At. For example, most 
holiday greetings would be set to occur every 12 months on 
the day specified. 
Possible values: 0 - 12 
Default: 0 (months) 
And Every 
Day(s): Number of days before this change will re-occur at the time 
defined under Change On/At. With every 1 day, the change 
occurs daily; with every 14 days, the change occurs every 
two weeks. 
Possible values: 0 - 31 
Default: 0 (days) 
And Every 
Hour(s): Number of hours before this change will re-occur. With every 
12 hours, the change occurs twice daily. 
Possible values: 0 - 23 
Default: 0 (hours) 
Table 4-2 And Every 
Minute(s): Number of minutes before this change will re-occur. With 
every 30 minutes, the change occurs every half hour. 
Possible values: 0 - 59 
Default: 0 (minutes) , 
STRGY-PROG 101-c 
Auto (Scheduling) Menu Fields (continued) 
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							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
, 
MENU AREA FIELD 
Auto Record Options (continued) 
(modify) 
DESCRIPTION 
Days of the Week Restricted To: Days of the week to which the change is restricted. 
Y: Yes, the change occurs on this day of the week. 
N: No, the change does not occur on this day of the week. 
NOTE: 
Stratagy adjusts the next event time forward one 
day at a time until the first valid day is found, 
regardless of the values in the Frequency of 
Change fields. 
In the following example, the change is scheduled for 
Monday through Friday only. 
Restricted To: MTWTFSS 
YYYYYNN 
Possible values: Y, N 
Default: Y 
Next Change 
Next Change 
(display) Date and time the next change will occur. 
Possible values: mm/dd/yyyy hh:mm: date and time of next 
change. Time is in military format (24-hour clock) 
Default: NEVER (Auto record is disabled) 
User ID Information 
Extension New extension Stratagy rings when this record is active. 
More specifically, programmed dial actions Stratagy 
performs after the change occurs to transfer a call that has 
accessed the User ID (i.e., Do Not Disturb is OFF). For 
example, ring a different extension after hours than during 
the day. 
Valid entries: include User ID mailbox, phone extension, 
special programming language 
Default: Users Menu Extension value for this User ID 
Rings When the change occurs, the maximum number of rings 
Stratagy must wait when transferring a call to this User ID 
before determining a Ring No Answer. 
Possible values: 0 (uses system default), 1 - 9 
Default: 0 
Table 4-2 
Auto (Scheduling) Menu Fields (continued) I 
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							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
MENU AREA FIELD 
Auto Record Options (continued) 
(modify) 
DESCRIPTION - 
User ID Information 
(continued) Do Not Disturb Value for Do Not Disturb when the change occurs, even if 
PW the Users Menu Lock Do Not Disturb is ON. 
ON: Stratagy plays the User’s mailbox greeting to the caller 
without attempting to ring the extension. 
OFF: Stratagy follows the dialing instructions provided in the 
Extension field. 
Possible values: ON, OFF 
Default: OFF (DND not active) 
Call Screening Value for Call Screening when the change occurs, even if the 
Users Menu Lock Call Screening is ON. 
ON: Stratagy asks the caller to “record your name at the 
tone” and plays that recording to the User, allowing him 
to press 1 to accept the call or press 2 to reject theoall. 
If rejected, Stratagy plays the mailbox greeting to the 
caller. If accepted, Stratagy connects the caller to the 
user. 
OFF: Stratagy transfers the caller to the extension without 
inquiry. 
Possible values: ON, OFF 
Default: OFF (call screening is off) 
Greeting #: Which of eight greetings -the system greeting or one of 
seven User ID greetings -this extension/mailbox plays 
when the change occurs. Plays even if Users Menu Current 
Greeting Max is set to 0 (user cannot change greeting). 
Possible values: 0, 1 - 7 
Default: 0 (system greeting) 
Table 4-2 
Auto 
(Scheduling) Menu Fields (continued) 
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