Toshiba Stratagy 4/6/24 Installation And Maintenance Manual

							STRATAGY 4/6/24 AUGUST 1994 
USER FEATURES 
BUSY GREETING 
When a caller is directed to an extension which is 
busy, Stratagy can play a recorded greeting specific 
to this situation. The default is that the system will 
play a standard system busy greeting that says “That 
extension is busy, to hold press *, to try another 
extension enter it now, to leave a message please 
stay on the line,” but users may record their own 
custom busy greetings that will be played instead. 
CALL QUEUING 
When Stratagy tries a user’s extension and finds that 
it is busy, it may offer the caller the option of either 
leaving a message or holding until the called 
extension becomes available. If the caller opts to 
hold, then Stratagy may play one or more pieces of 
“on-hold music” (which may, in fact, not be music at 
all, but instead it could consist of company, product, 
or other information). If more than one caller chooses 
to hold for the same extension, then Stratagy will 
queue the callers in the order that their calls were 
received. In addition to the “on-hold music,” callers 
will be informed of their position in this queue. 
CALL SCREENING 
Each User ID may be configured for call screening. 
Whenever a caller enters the User ID of the user with 
call screening enabled, the system will request that 
the caller say their name and company name. 
Stratagy records this information, dials the extension 
of the user, and announces that this caller is on the 
line by playing the recording. The called user may 
then enter DTMF digits to indicate that the call 
should be accepted or rejected; rejected callers are 
directed to leave a voice mail message for the user. 
Also see Scheduled Call Screening. 
CONTINUOUS MESSAGE DELETE 
This feature is used in conjunction with the 
Continuous Message Playback feature. It allows a 
user to enter a DTMF command that will delete a 
number of messages at once. The number of 
messages that will be deleted is variable; it is the 
maximum number of messages whose cumulative 
length is less than a predetermined number of 
minutes. For example, this feature may be used by 
transcription services which are accustomed to 
working from audio tape recordings rather than 
directly from voice mail recordings. 
CONTINUOUS MESSAGE PLAYBACK 
This feature is used in conjunction with the 
Continuous Message Delete feature. It allows a user 
to enter a DTMF command which will play back a 
4-8 number of messages at once, without stopping 
between each message. The number of messages 
that will be played is variable; it is the maximum 
number of messages whose cumulative length is 
less than a predetermined number of minutes. For 
example, this feature may be used by transcription 
services which are accustomed to working from 
audio tape recordings rather than directly from voice 
mail recordings.  
_,, 
DO NOT DISTURB 
When a caller enters the number of a User ID, 
Stratagy normally tries dialing the extension given in 
that user’s Extension field to determine if the called 
extension is available. When the Stratagy Do Not 
Disturb feature is activated, however, Stratagy will 
not dial the Extension field, but instead the call will 
be processed as if the called extension is not 
available (Ring No Answer), and the caller will be 
offered the chance to leave a voice mail for the user 
(provided that the User ID is configured to accept 
messages). 
.. 
FAX MESSAGE IMMEDIATE RETRIEVE 
An optional feature on Stratagy 24 systems is to 
attach one or two fax modems. These modems may 
then be configured for a number of different 
purposes, including accepting fax mail for users in 
addition to voice mail. When a user has received a 
message containing a fax, the message may be 
retrieved in one of two ways: Fax Message 
Immediate Retrieve and Fax Message Send 
Retrieve. In the case of Immediate Retrieve, the user 
calls into the Stratagy 24 system from a fax machine 
with a handset (or other device capable of receiving 
a fax where prompts can be heard and DTMF tones 
transmitted). The user reviews the message 
normally. When the fax message is played, the user 
is prompted that the message contains a fax, and the 
number of pages of the fax. If the user then chooses 
the Immediate Retrieve option, the user is prompted 
to press the Start key on the fax machine, and 
Stratagy begins transmitting the fax over the 
connection. When the fax has been transmitted, the 
call is disconnected. 
FAX MESSAGE SEND RETRIEVE 
An optional feature on Stratagy 24 systems is to 
attach one or two fax modems. These modems may 
then be configured for a number of different 
purposes, including accepting fax mail for users in 
addition to voice mail. When a user has received a 
message containing a fax, the message may be 
retrieved in one of two ways: Fax Message 
Immediate Retrieve and Fax Message Send 
Retrieve. In the case of Fax Message Send Retrieve, ,, 
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							STRATAGY 4/6/24 AUGUST 1994 
the user calls into the Stratagy 24 system from a 
DTMF telephone and reviews messages normally. 
When the fax message is played, the user is 
prompted that the message contains a fax, and the 
number of pages of the fax. The user then chooses 
the Fax Message Send Retrieve option, and is then 
prompted to enter the phone number of a fax 
machine, such as a machine made available by a 
hotel. The fax message is then queued for immediate 
delivery to this fax number, and the user may 
continue processing messages as before. A number 
of fax messages might be queued during one call. 
Each of them will be sent separately to the indicated 
phone number(s), with automatic retry if the 
destination fax machine is busy or does not answer. 
FUTURE DELIVERY 
A user may create a message, address the message 
and then mark it for future delivery to another user. 
The message is not delivered until the date and time 
entered by the sending user has been reached by 
the system clock. 
GUEST USERS 
A User ID may be permitted to create one or more 
guest users, up to a maximum permitted number of 
guests. Stratagy users frequently use this feature to 
create guest IDS for their clients, so that they may 
exchange confidential information easily. Guest users 
are generally restricted by the group mechanism to 
exchanging voice mail only with the user who 
created the Guest ID, though this is under control of 
the System Administrator. 
MESSAGE DATE AND TIME BY REQUEST 
Stratagy normally plays the date and time when a 
message was recorded just before playing back the 
message to the user. After hearing the message, the 
user may want to be reminded of the time of the 
message, and this information may be requested by 
entering a DTMF command. Furthermore, if the User 
ID is configured not to play the date and time of each 
message automatically, the user may use this feature 
to find out the date/time of a particular message. 
MESSAGE FORWARDING 
The Message Forwarding feature allows a user to 
send a message that has already been received to 
one or more other users of the Stratagy system. In 
forwarding the message, the original user may 
optionally record comments that explains to the new 
recipient(s) why the message is being forwarded to 
them. However, a message may not be forwarded to 
another user who does not share a common group 
number with the sending user or if the original 
message is marked “private”. 
MESSAGE NOTIFICATION 
Stratagy allows each User ID to have up to ten 
different notification records (Message waiting lights, 
stutter dialtone, pagers, voice, etc.). Each notification 
record specifies a notification method and the times 
of the day and the days of the week when that 
notification record is applicable, and the repeat count 
and interval for retrying that notification. Each 
notification method is a flexible dial string allowing 
the Stratagy system to be used with almost any kind 
of PBX or notification method including cascade 
notification. 
MESSAGE PLAYBACK CONTROL 
While playing back a message, a user may wish to 
skip backwards in the message, or skip forwards to 
get to a relevant piece of information contained in the 
message. Message Playback Control allows the user 
to do this at anytime while a message is being 
played by pressing the appropriate keys on a DTMF 
telephone dial pad. 
MESSAGE PAUSE DURING PLAYBACK .. 
While playing back a voice mail message, a user 
may pause the playback for up to thirty seconds by 
pressing the appropriate key on the DTMF telephone 
dial pad at any time. Pressing the key again before 
the thirty seconds has transpired will cause playback 
to resume immediately. While the playback is 
paused, Stratagy is silent. 
MESSAGE RECEIPT VERIFICATION 
When a user sends a voice message to another 
user, either by originating a new message or by 
forwarding an existing message, the sending user 
may request receipt verification. When the recipient 
of such a message plays that message, Stratagy will 
automatically send a message back to the sender, 
informing the user that the message has been 
received. The recipient cannot disable this behavior 
nor can the recipient tell that receipt verification was 
requested for any particular message. 
MESSAGE RETRIEVAL CONTROL 
When a user is reviewing messages which have 
been recorded, a number of different “presentation 
orders” may be used. By default, Stratagy plays 
messages back in the order received (in “FIFO” first- 
in first-out order), with the exception that messages 
marked Urgent are placed in the front of the 
message queue. The user may instead play the 
messages back in reverse order, from most recent to 
least recent (“LIFO” last-in first-out order). Finally, the 
user may also elect to have the system play only 
messages which have not yet been heard, in 
chronological order. 
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							STRATAGY 4/6/24 AUGUST 1994 
MESSAGE UNDELETE 
As users listen to their messages, they may mark 
messages for deletion. The messages are not really 
deleted at that point; they will be deleted when the 
user leaves message management and returns to 
the User’s Main Menu. In the meantime, the user 
may “undelete” a message by entering a DTMF 
command. In actuality, of course, the user is merely 
unmarking the message for deletion. Once the user 
returns to the User’s Main Menu, though, messages 
which were deleted are actually gone, and there is 
no way to retrieve them. 
MESSAGE VOLUME CONTROL 
The Stratagy system permits real-time volume 
control of messages during playback. While listening 
to messages, a user may press the appropriate 
DTMF keys on the telephone dial pad to increase or 
decrease the volume. There are a total of sixteen 
steps for volume control. Each step increases or 
decreases the playback volume by 3db. The system 
is defaulted to the middle position allowing eight 
steps in either direction. 
OFFICE PACING 
This feature allows individual users to receive a page 
over the office telephone system or overhead paging 
system automatically via the Stratagy system. 
Stratagy will place the call on hold or park and make 
a pre-recorded page announcement using the DTMF 
access codes. The System Administrator configures 
this feature for each User ID using tokens. 
PAGING FOR URGENT CALLS 
One of the notification types available in Stratagy’s 
flexible notification feature is reserved only for 
messages marked Urgent by the message sender. 
The System Administrator may choose to use pager 
notification for a user only when that user receives 
an urgent call, and other notification methods for 
normal calls. 
PERSONAL DISTRIBUTION LISTS 
Users may define up to seven different distribution 
lists consisting of other system users. There is no 
limit, other than system disk space, on the number of 
users who may be a member of any particular 
distribution list. The user who owns the list may add 
or delete members at any time. When a user creates 
a Personal Distribution List, the user may record a 
“list comment” which gives each list a descriptive 
name or title. When the user selects the list when 
sending, the list comment is played back to confirm 
that the correct distribution list has been chosen. 
PERSONAL GREETINGS 
Normally, each user may record up to seven different 
personal greetings. At any one time, only one of 
these greetings will be in effect, and will be played 
when the user is busy or unavailable. Once the 
greetings have been recorded, the user may switch 
between the different greetings simply by entering 
the greeting number, and may at that point optionally 
review or re-record a particular greeting. The user 
may also select the default system greeting instead 
of a customized greeting. 
PRIVATE MESSAGES 
When a caller or a user sends a message to a 
system user, the message may be given special 
attributes, Urgent and/or Private. A Private message 
is one which may not be forwarded by the recipient 
to any other user. The recipient will be informed if a 
message has the Urgent or Private attribute set. 
PROTECTED SECURITY CODE 
Each User ID in the Stratagy system may be given a 
security code. Before anyone can “log into” that User 
ID, which allows access to its messages, settings, 
greetings, etc., this security code must be entered by 
the caller. Once logged in, a user may change the 
security code, subject to the minimum length 
restriction which may be set by the System 
Administrator, maximum length is 16 digits. The 
System Administrator specifies the initial security 
code for each User ID. The administrator may also 
change the security code at any time, but the 
administrator cannot find out what the current 
security code is for any existing User ID. 
RELAY PAGING 
Relay Paging streamlines Message Notification 
permitting the caller to enter a phone number while 
the user’s greeting is being played. The Stratagy 
system still pages the user, but instead of displaying 
the usual information, only the phone number 
entered by the caller is displayed on the pager. This 
allows the user to return the call much sooner by not 
calling into the Stratagy system since no voice mail 
message is left. 
SCHEDULED CALL SCREENING 
The Stratagy Auto Scheduler allows various 
parameters of each User ID to be changed 
automatically at pre-scheduled days and times. One 
such feature is the Call Screening option. A User ID 
may be configured to switch automatically to Call 
Screening mode during certain hours of the day, or 
on certain days of the week (or any combination). 
See Call Screening for more details. 
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							STRATAGY 4/6/24 AUGUST 1994 
SCHEDULED DO NOT DISTURB SINGLE-DIGIT MENUS 
The Stratagy Auto Scheduler allows various 
parameters of each User ID to be changed 
automatically at pre-scheduled days and times. One 
such feature is the Do Not Disturb option. A User ID 
may be configured to turn this option on or off 
automatically at pre-scheduled times and/or days of 
the week. See Do Not Disturb for more details. 
SCHEDULED EXTENSIONS 
information manually each time the-user moves to a  The Stratagy Auto Scheduler permits several 
different location.  attributes of a User ID to be changed on an 
automatically scheduled basis. One of these 
attributes is the Extension field. A User ID may be 
configured to change the Extension field 
automatically at a certain time and/or day. Two such 
Auto Scheduler records could be used to toggle the 
Extension field between two different values. 
Automatically scheduled Extension changes might 
be useful, for example, for a user who works from 
two different locations on a regular basis. The 
Stratagy system could be programmed to ring the 
phone at the correct location automatically, without 
the need for the user to enter anv call forwardina While a user’s greeting is being played, a caller may 
enter a Single-Digit Menu that allows the caller to 
select an option, such as Audiotext, a personal 
assistant, call queuing or the operator, etc. When the 
caller enters one of the defined single-digit menu 
keys, the system will process the User ID associated 
with that menu item. Each User ID may have an 
individual Personal Single-Digit Menu. 
SINGLE-DIGIT MESSAGE REPLY 
If one Stratagy user sends voice mail to another 
user, then the recipient can send a reply message to 
the original sender without having to reenter the 
sender’s User ID. While listening to messages, the 
DTMF command to Send a Message also functions 
as a Reply command by filling in the “from” 
information in the current message as the “to” 
information of the new message. If the recipient is 
not replying, but instead is sending a brand new 
message, then the user can simply enter that other 
User ID, overwriting the default that was filled in 
automatically. 
. 
SCHEDULED GREETINGS 
The Stratagy Auto Scheduler allows several options, 
or attributes, of a User ID to be changed on a 
regular, pre-scheduled basis. These attributes can be 
set to change on certain days of the week, times of 
day, or based on the date. The greeting number for 
the User ID is one of these attributes which can be 
changed automatically. See Personal Greetings for 
more detail. 
SCHEDULED MESSAGE NOTIFICATION 
One of the many features of Stratagy’s flexible 
message notification system is the ability to configure 
the applicable time and day for each notification 
record. Notifications can be set to occur only during 
certain hours, on only certain days of the week, or 
any combination thereof. See Message Notification 
for more details. system user, the message may be given special 
attributes, Urgent and/or Private. The recipient will be  URGENT MESSAGES 
informed if a message has the Urgent or Private  When a caller or a user sends a message to a 
attribute set. Furthermore, Urgent messages have 
two special attributes. First, when an Urgent 
message is received by a User ID, it is placed at the 
beginning of that User ID’s message queue. When 
the messages are reviewed by the user, messages 
marked Urgent are always played back first, 
regardless of the message retrieval order selected by 
the user. The second soecial feature of Uraent 
messages is that there is an Urgent notification $pe. 
This allows users to be notified differently for urgent 
messages than they are when normal messages are 
received. In fact, a user might have no notification 
set up at all for normal messages, but might have 
Pager Notification configured for urgent messages. 
SCHEDULED RING DURATION 
The Stratagy Auto Scheduler allows several options, 
or attributes, of a User ID to be changed on a 
regular, pre-scheduled basis. These attributes can be 
set to change on certain days of the week, times of 
day, or based on the date. The ring duration for the 
User ID is one of these attributes which can be 
changed automatically. See Administration Features 
- Ring Duration for more details. 
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							STRATAGY 4/6/24 AUGUST 1994 
Table 4-1 
Stratagy Features , 
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							STRATAGY 4/6/24 AUGUST 1994 
Table 4-1 
Stratagy Features (continued) 
, 
4-l 3  
						

							STRATAGY 4/6/24 AUGUST 1994 
Table 4-l 
Stratagy Features (continued) USER 
Table 4-2 
Stratagy Feature Differences by System 
NOTE: 
In addition, Stratagy 24 systems support four out of five 
serial communication port (RS-232) options: 
W Fax Modem 1 
n Fax Modem 2 
n Remote Maintenance 
n IVR Host Connectivity 
H SMDI Integration 
A maximum of up to 4 of these options may be configured 
for each Stratagy 24 system. .: 
, 
4-l 4  
						

							STRATAGY 4/6/24 AUGUST 1994 
CHAPTER 5 
SYSTEM SPECIFICATIONS 
This chapter provides specifications for various aspects 
of the Stratagy systems. The provided information details 
the systems’ physical and functional characteristics. 
STRATAGY 4 
‘ 
CONFIGURATION 
n A 486SX computer running at a minimum of 25MHz 
n A minimum of 2MB of RAM 
4 A hard disk drive with DOS 
n One 3.5” diskette drive 
4 Supports only FAX tone detection feature 
n Capacity of two or four ports with six hours of 
message capacity 
n Integration with DK8 and DK16 only 
n Optional 2400 baud external modem 
DIMENSION 
Height - 16” 
Width - 7” 
Depth - 15” 
WEIGHT 
29 Ibs. 
POWER REQUIREMENTS 
115 VAC at 6 amps (50160 Hz) 
230 VAC at 3.5 amps (50/60 Hz) 
HEAT DISSIPATION 
Maximum 200 watts 
685 BTU per hour 
STRATAGY 6 
CONFIGURATION 
n A 486SX computer running at a minimum of 25MHz 
n A minimum of 2MB of RAM 
n A hard disk drive with DOS 
n One 3.5” diskette drive 
n Supports only FAX tone detection features 
n Capacity of two, four or six ports with six hours of 
message capacity 
DIMENSION 
Height - 16” 
Width - 7” 
Depth - 15” 
WEIGHT 
30 Ibs. 
POWER REQUIREMENTS 
115 VAC at 6 amps (50/60 Hz) 
230 VAC at 3.5 amps @O/60 Hz) 
HEAT DISSIPATION 
Maximum 200 watts 
685 BTU per hour 
STRATAGY 24 
CONFIGURATION 
n A 486SX computer running at a minimum of 25MHz 
n A minimum of 4MB of RAM 
n A hard disk drive with DOS 
n One 3.5” diskette drive 
n Keyboard and monitor 
n Optional 2400 baud external Modem 
n Full fax capabilities 
W Up to 24 ports 
H Storage capacity of six, 20 or 33 hours 
n Three different disk storage capacities 
DIMENSION 
System Monitor 
Height - 6.2” 13.3” 
Width - 16.7” 12.8” 
Depth - 16.7” 12.6” 
WEIGHT 
System and keyboard - 38 Ibs. 
Monitor - 20 Ibs. 
POWER REQUIREMENTS 
115 VAC at 6 amps (50160 Hz) 
230 VAC at 3.5 amps (50160 Hz) 
HEAT DISSIPATION 
Maximum 200 watts 
685 BTU per hour 
MONITOR 
POWER REQUIREMENTS 
100 - 240 VAC at 0.5A amps (50160 Hz) 
HEAT DISSIPATION 
Maximum 50 watts 
200 BTU per hour 
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							STRATAGY 4/6/24 INSTALLATION  AND MAINTENANCE  MANUAL 
SEPTEMBER 1994 
Strata=&  / (o”i  1~ 
INSTALLATION  SECTION 
Chapter 1 
_ - _ -  -  -  -  -  -  _ Introduction 
Chapter  2  _  _  _ - _ - _ - _  _ Before  You Install 
Chapter  3 
_  _  _  _  _  - _ - _  _ Installing  the Hardware 
Chapter  4 
_  _  _  - _ - _  - _  _ Accessing  Stratagy 
Chapter 5  _ - _ -  -  -  -  -  -  _ Configuring  and Backing  Up Stratagy 
AppendixA  --------- 
Checklists and Forms 
1 
3 
AtoZ  KELLATRONICS,  INC  
						

							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL 
SEPTEMBER 1994 
INSTALLATION SECTION 
CHAPTER 1 
INTRODUCTION