Toshiba Stratagy 4/6/24 Installation And Maintenance Manual

							CHAPTER 4 
Change Your Options: 
1. From the Main Menu 
press 
El CHANGE YOUR 
OPTIONS. 
Select any of the 
following: 
1 DO-NOT- 
DISTURB 
(ON/OFF). 
CHANGE YOUR OPTIONS 
Stratagy provides a number of special options to improve time management and 
productivity. For example, the Do Not Disturb feature can provide blocks of time 
for meetings or projects uninterrupted by the ringing of a telephone. 
q Change your DO-NOT-DISTURB (ON/OFF) 
q Change your CALL SCREENING (ON/OFF) 
q Change your SECURITY CODE 
q SELECT your BUSY GREETING q RECORD your BUSY GREETING 
q Record your NAME/EXTENSION q Review your INGS 
q Return to the 
, - ._--- ___________________ - __.___^_. .-. . _ .- 
Figure 4-1 
Change Your Options Menu 
If you do not hear all options for this menu, they may not be configured for your 
telephone or system. Please contact your System Administrator to verify which 
Change Options are available to you. 
DO NOT DISTURB 
When the Do Not Disturb feature is on, Stratagy automatically sends all of your 
callers to your User ID (mailbox) without ringing your telephone first. Outgoing 
calls and calls not placed through the Stratagy system automated attendant are 
unaffected. This feature must be activated by the System Administrator in order 
for you to use it. 
This feature operates in an ON/OFF mode. Selecting Do Not Disturb once turns 
the feature ON; pressing 1 again turns the feature OFF. 
4-1  
						

							IMPORTANT NOTE: 
Do Not Disturb on the Stratagy voice processing system is different from 
the Do Not Disturb features for your telephone system. If your telephone 
comes with a Do Not Disturb button or feature, it will work independently 
from this feature on Stratagy 
CALL SCREENING 
When Call Screening is on, Stratagy asks callers for their name and company 
name. Without the caller’s knowledge, the system relays that information to you. 
You may decide to receive the call or let the call forward to your mailbox. 
2 CALL SCREENING 
(ON/OFF). Once this feature is activated by the System Administrator, you may select it at 
any time. The feature operates in an ON/OFF mode. Selecting Call Screening 
once turns the feature ON. Selecting it again turns the feature OFF. The system 
administrator may also automatically schedule call screening to turn ON/OFF at 
different times. 
3 Change your 
SECURITY CODE. 
SECURITY CODE 
Enter your security code, then press #. You will be prompted to enter your 
security code again, then press #. For more detailed information on setting or 
changing your security code, refer to the instructions in Chapter 1, “Getting 
Started.” 
IMPORTANT NOTE: 
We recommend that you change your security code often to prevent 
unauthorized access to your personal Stratagy User ID (and messages), 
and possibly your telephone system and network. 
4 Select your BUSY 
GREETING. 
SELECT YOUR BUSY GREETING 
You must first record a busy greeting before you can select it. 
While your callers hear your busy greeting, they can enter a different User ID, or 
press the * key to hold, or remain on the line to leave a message. 
The feature operates in an ON/OFF mode. Selecting your busy message once 
turns the feature ON. Selecting it again turns it OFF. 
4-2  
						

							5 Record your BUSY 
GREETING, followed 
by #. 
After recording, you 
can press: 
1 REVIEW recording 
2 RE-RECORD 
3 APPEND to 
recording 
4 CANCEL recording 
9 SAVE recording 
6 Record your NAME/ 
EXTENSION. 
* Review your 
OPTION 
SETTINGS. 
9 RETURN to the Main 
Menu. Record Your Busy Greeting 
Stratagy prompts you to record your custom busy greeting. Begin recording at 
the tone. Finish by pressing the # sign. 
When you press 1 to review, the complete greeting plays. 
When you re-record, the system prompts you to record at the beep. Press the # 
key to finish. 
The appended message plays after the recorded greeting. The system prompts 
you to record at the beep. Press the # key to finish. 
The greeting is canceled. The system prompts with a list of options. 
Stratagy tells you that the custom busy greeting has been recorded. You may 
repeat the above steps as many times as you wish. 
RECORD YOUR NAME / EXTENSION 
This information is used for Directory Information, prefix to the system greeting, 
and User Identification name announcement. Please refer to the instructions in 
Chapter 1, “Getting Started.” 
REVIEW YOUR OPTION SETTINGS 
Stratagy prompts with the status of your options without changing them, such as 
Do Not Disturb is on, Call Screening is off, your busy message is (recorded 
message plays), and so on. 
You will return to the Main Menu. 
4-3  
						

							CHAPTER 5 
MANAGE YOUR DISTRIBUTION LISTS _ 
Stratagy provides the ability to create and manage lists, such as Destination and 
Guest User IDS. You may create up to seven personal destination lists that 
consist of your most frequently accessed User IDS. These lists may be created 
by an individual User ID or groups of User IDS 
q q q q q q or q to select a list 
q REVIEW your current list 
q ADD a User ID to the list 
q DELETE a User ID from the list 
q RECORD a list comment 
Figure 5-1 
Manage Your Lists Menu 
Manage Your Lists: 
1. From the Main Menu 
press 
q MANAGE YOUR 
LISTS. 
SELECT A LIST TO REVIEW OR CHANGE 
From the Manage Your Lists menu, you can review the list contents, add and 
delete User IDS to the list, and record a list comment to help you identify the list. 
2. Select the desired list 
number, 1 through 7. 
5-l  
						

							3. After selecting a list, 
you can press: 
1 REVIEW your 
current list. 
2 ADD a User ID to 
the list. 
3 DELETE a User ID 
from the list. 
4 RECORD a list 
comment. 
9 RETURN to the 
previous menu. 
9 RETURN to the Main 
Menu. The system prompts with the name and extension of each User ID on the list. 
Stratagy prompts you to enter the User ID. Once you enter the User ID, that 
name and extension plays. You may add additional User IDS as needed. When 
finished, press the # key. 
Stratagy prompts “Enter the User ID. Finish by pressing the # sign.” Once the 
User ID is entered, that name and extension plays. The system prompts 
“Deleted.” 
You may identify or name the list for ease of use. Stratagy prompts “Enter the 
comment. Finish by pressing the # sign.” This comment will play each time the 
list destination is selected when sending a message. 
Stratagy prompts you from step 2. 
5-2  
						

							MANAGING AND USING GUEST USER IDS 
Guest User IDS provide limited access to the Stratagy system for temporary and 
project-oriented employees, such as consultants and contractors. Guest users 
may only send messages to their Host User ID and other guests of their Host 
User ID. 
MANAGING GUEST USER IDS 
The Guest User IDS are selected from a system-generated list and assigned on 
a per-use basis. See your System Administrator for details if you have this 
feature. 
From the MAIM MENU: 
H MANAGE GUEST USER IDS 
q CREATE a Guest User ID 
q DELETE a Guest User ID 
m REVIEW your Guest User IDS 
q RETURN to the MAIM MEW 
Figure 5-2 
Manage Guest User IDS menu . 
Managing Guest User 
IDS: 
1. From the Main Menu 
press 
q MANAGE 
GUEST USER 
IDS. 
2. Select one of the 
following: 
1 CREATE a Guest 
User ID 
2 DELETE a Guest 
User ID 
3 REVIEW your 
Guest User ID 
9 RETURN to the Main 
Menu. The system prompts with a guest user ID number. Be sure to make a note of the 
number and the person you assign to that guest user ID. 
Stratagy prompts you to enter the User ID. Once the guest user ID is entered, 
the system confirms the guest user ID is deleted. 
The system lists your guest user ID numbers. 
5-3  
						

							Using Guest User IDS: 
1. Call the Stratagy 
system. 
2. Dial 998 and press #. 
3. Dial the Host User ID 
and press #. 
4. Press *, then enter 
the Guest User ID and 
press #. 
5. Dial their security code 
and press #. USING GUEST USER IDS 
Instruct your guest users to call the Stratagy system and identify themselves as 
guest users for your mailbox. Then, they may use Stratagy to send, receive, and 
reply to the messages with your mailbox (Host ID) only as a typical Stratagy 
user. 
Follow the same procedures as in Chapter 1, “Getting Stat-ted.” 
This identifies the caller as a guest user. 
This identifies the caller as your guest for sending messages to your mailbox 
(Host ID). 
Follow the same procedures as in Chapter 1, “Getting Started.” 
Follow the same procedures as in Chapter 1, “Getting Started.” The Guest User 
is now at the Main Menu. 
5-4  
						

							CHAPTER 6 
USING STRATAGY WITH A TOSHIBA TELEPHONE 
SYSTEM 
This chapter explains the procedures for programming the Toshiba proprietary 
telephones for Call Forward and Message Retrieval when using a Stratagy voice 
processing system with one of the following Toshiba telephone systems: 
n PERCEPTION 4000 
n PERCEPTI0N,~,,/I/II 
n STRATA series 
NOTE: Stratagy 4 systems may only be used with Strata DK8 or DK16. 
Once programmed, your Stratagy voice processing system can answer calls 
when you are busy or not available and can give callers choices when you don’t 
answer, such as: recording a message, dialing another extension, or dialing 0 for 
assistance. 
NOTE: This chapter does not include the procedures for Call Forward and 
Message Retrieval with a standard telephone. Consult the appropriate Toshiba 
Standard Telephone User Guide for these instructions. 
CALL FORWARD 
If you have a PERCEPTION l/II/,/ x 
8 or Strata telephone system, you will need to 
program your telephone once for all Forward and Message Retrieval functions. 
You will only have to program your telephone once, then you can follow the 
appropriate steps for using Call Forward and Message Retrieval. 
Please note that if you have a PERCEPTION 4000 telephone system , you do 
not have to preprogram any of the keys to forward calls or retrieve messages. 
Your Call Forward and Message Retrieval keys have already been programmed, 
so all you have to do is follow the appropriate steps to perform these functions. 
NOTES: 
1. If you do not have Call Forward keys, then you can use access codes 
instead. Refer to the appropriate User Guide for the Call Forward 
access/cancellation codes or check with your System Administrator. 
2. With most Toshiba proprietary telephones, you can store the sequence of 
steps on a Speed Dial button for quick access. Refer to the appropriate 
Quick Reference or User Guide for your telephone for information and 
instructions on using Speed Dial buttons. 
6-1  
						

							PERCEPTION 4000 
To Forward Calls to 
Stratagy: 
1. Press a Call 
Forward key or enter 
a Call Forward access 
code. 
2. Dial the Stratagy 
system number 
To Cancel Call Forward to 
Stratagy: 
1. Press the Call 
Forward key, or 
enter the Call Forward 
Cancellation access 
code. 
To Retrieve Stratagy voice 
mail messages: 
1. Press the MESSAGE 
key. 
. . * or . . . 
Al Press the MSC soft 
key. 
A2. Press the CALL soft 
key. 
PERCEPTION 4000 SYSTEMS 
n Call Forward with PERCEPTION 4000 Telephones 
To forward calls to your mailbox, enter the Stratagy system number for the type 
of Call Forwarding desired on your telephone. 
The Call Forward LED will flash, or you will hear recall dial tone. 
When the Call Forward LED lights steady, calls will be forwarded to your 
mailbox. Display telephones will show that forwarding has been set. If using a 
feature access code, listen for success tone and then hang up. 
The Call Forward LED will go off, or you will hear success tone, indicating that 
Call Forward registration has been canceled. 
n Message Retrieval with PERCEPTION 4000 Telephones 
PERCEPTION 4000 digital telephones (HDT201 OS and HDT2020SD) provide 
message notification via the fixed MESSAGE key. The HDT2020SD provides an 
additional form of message notification via the Liquid Crystal Display (LCD) soft 
keys. 
The Stratagy system number has been preprogrammed onto the MESSAGE key 
on your telephone. When messages are waiting and the MESSAGE key is 
pressed, you will be automatically connected to the Stratagy system, allowing 
you direct access into your mailbox. 
If the message is a voice mail message, the system will automatically call the 
Stratagy system. Follow the prompts to retrieve your messages. 
If there is a message in your mailbox, your telephone displays “VMS CTR,” and 
soft key labels will appear. 
The system will automatically call Stratagy. 
6-2  
						

							PERCEPTION l/II or 
PERCEPTIONe&ex 
Telephones- 
To Forward Calls to 
Stratagy: 
1. Press the Call Forward 
key or enter the 
appropriate Call 
Forward access code. 
2. Dial the Stratagy 
system number 
3. Press 9 1. 
4. Enter your mailbox 
number. 
5. Press the Call Forward 
key (or press # if an 
access code is used). 
To Cancel Call Forward to 
Stratagy: 
1. Press the Call 
Forward key, or 
enter the Call Forward 
Cancellation access 
code. 
To program the MSG key 
to retrieve messages 
automatically: 
1. Press the MSC key. 
2. Dial the Stratagy 
system number 
PERCEPTION l/II or PERCEPTION,&,, SYSTEMS 
(Ver. A.06 or Later) 
NOTE: Refer to the appropriate PERCEPTION Telephone User Guide for 
access codes or check with your System Administrator. 
W Call Forward with PERCEPTION l/lI/e/ex Telephones 
The LED will flash, or you will hear recall dial tone. 
If an access code was dialed, listen for recall dial tone. See your System 
Administrator for the correct internal access number. (This is usually a hunt 
group pilot number.) 
The Call Forward LED will light steady, and calls will be forwarded to your 
mailbox. Display telephones show that Call Forward has been registered. 
The Call Forward LED will go off, or you will hear recall dial tone. Call Forward 
registration is canceled. 
n Message Retrieval with PERCEPTION I/ll/e/ex Telephones 
You can set the message (MSG) key to automatically retrieve your messages. 
Internal access digits will automatically be sent to the Stratagy system, allowing 
you direct access into your mailbox with the push of one button. 
The MSG LED will flash. 
See your System Administrator for the correct internal access number. (This is 
usually a hunt group pilot number.) 
6-3