Toshiba Stratagy 4/6/24 Installation And Maintenance Manual

							STRATAGY 4/ 6 / 2 4 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
2.3 CONFIRMING DIGITS ENTERED BY A 
CALLER 
Suppose that in the previous example, instead of testing 
whether the caller entered exactly seven digits, you want 
to play the entered digits back to the caller and have him 
confirm that the number is correct. 
2.3.1 THE ASSUMPTIONS 
In this example, assume: 
“enter fax number” information User ID: 1000 
fax file name: fax.dcx 
dial 9 for an outside line 
‘ 
2.3.2 THE PROGRAMMING 
Customize User ID 1000 by defining the Users record 
and recording the greetings. 
Define the Users record to contain: 
Extension: @ R(G1 ,%Sl)P(G2)P(%SI) 
R(G3,%S2)l(%S2,!,“1”,1000)T(fax.dcx,%S1) 
Access User Mode via telephone. Record: 
greeting I: “Please enter your fax phone number.” 
greeting 2: “You entered.. .” 
greeting 3: “If this is correct, please enter 1 now. 
Otherwise, enter 2.” 
The Extension field breaks down as follows 
@ Suppress normal process. 
R(GI ,%Sl) Play greeting 1. Wait for the 
caller to enter a phone number. 
Read the DTMF the caller 
entered (excluding the 
terminating #) into variable 
%Sl. 
P(G2) Play greeting 2 for this User ID. 
P(%Sl) Say verbally the DTMF digits in 
variable %Sl (the phone 
number the caller entered). 
R(G3,%S2) Play greeting 3. Wait for the 
caller to enter a 1 or 2. read the 
DTMF the caller entered 
(excluding the terminating #) 
into variable %S2. 
I(%s2,!,“1”,1000) I: 
If statement for conditional 
transfer of control. Compares 
two strings. 
%S2: 
the first string -the contents 
of variable %S2 (the fax 
number the caller entered). 
1. 
. . 
test for the string not being 
equal to. 
E-0 I(%s2,!,“1”,1000) 1 : 
value of the second string is 
the constant 1. 
1000: 
User ID Stratagy goes to if the 
two strings are not equal. 
Not equal. If the value in %S2 
does not equal 1, loop back to 
the beginning of User ID 1000. 
Equal. Proceed to the next 
token. 
T(fax.dcx,“S,%Sl”) ;ymre;,document to the phone 
fax.dcx: 
name of the file to fax. 
9: 
dial 9 for an outside line. 
“pause for 2 seconds. 
%Sl : 
dial the DTMF the caller 
entered for the fax number. 
2.3.3 HOW IT WORKS 
Stratagy does the following: 
1. Prompts the caller for a fax phone number, and 
reads it into variable %Sl. 
2. Plays “You entered” followed by the number just 
entered in %Sl. 
3. Prompts the caller to enter 1 or 2. If the caller does 
not enter 1, loops back to the beginning of this 
User ID and start over with step 1. 
4. If the caller entered 1, Stratagy attempts to send 
the fax to the phone number the caller entered. 
2.4 USING A STATUS USER ID TO CHECK 
MESSAGE COUNT FOR MULTIPLE USER 
IDS 
The creation of the status User ID involves using an 
optional argument. 
Suppose that one person owns several User IDS which 
he has given out to different classes of callers (personal 
friends one number, business clients another, etc.). This 
person would like to be able to call in to check if any of 
these User IDS have messages waiting for him without 
having to access each User ID in turn. 
The token string P(Gn) will play greeting n for the current 
User ID or P(M) will play the number of messages for the 
current User ID. This is normally what you want. 
However, the P token takes an optional second 
argument, which in some cases indicates another User 
ID whose information is to be played. Using this feature, 
you can create a status User ID which will tell the number 
of messages waiting in several other User IDS. 
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2.4.1 THE ASSUMPTIONS 
In this example, assume: 
message User IDS: 1000,2000,3000 
status User ID: 9999 
2.4.2 THE PROGRAMMING 
For User ID 9999, define the Users record to contain: 
Extension: @P(U,l OOO)P(M,l OOO)P(U,2000) 
P(M,2000)P(U,3000)P(M,3000) 
The Extension field breaks down as follows: 
‘ I @ I Sunnress normal nrocess. I 
, . . 
P(U,lOOO) Play the “name and extension” 
recordina for User ID 1000. If no 
P(M,lOOO) 
P(U,2000) 
P(M,2000) 
P(U,3000) 
I 
I 
P(M,3000) 1 recordini exists. sav the User ID 1 
number.- * 
Say the total number of messages 
and number of new messaaes for 
User ID 1000. 
Play the “name and extension” 
recording for User ID 2000. If no 
recording exists, say the User ID 
number. 
Say the total number of messages 
and number of new messages for 
User ID 2000. 
Play the “name and extension” 
recording for User ID 3000. If no 
recording exists, say the User ID 
number. 
Say the total number of messages 
and number of new messages for 
User ID 3000. 
2.4.3 HOW IT WORKS 
For each of the three User IDS, the name and extension 
associated with the User ID plays followed by the number 
of messages waiting for that User ID. 
2.5 SYSTEM PAGING OF A USER FOR 
SPECIAL CALLERS 
Perhaps you would like to create a special User ID for 
family, friends, or special customers that, when 
accessed, pages you over the telephone paging system 
in your office, lets you know that you have an important 
call, and then transfers that call to your extension through 
a “back door,” even though your regular extension User 
ID may be in Do Not Disturb mode. 
You would program Stratagy to: 
1. Dial the telephone system’s paging access code. 
2. Say something like “There is an important call for 
David.” 
3. Transfer the caller to a back door User ID. 
2.5.1 THE ASSUMPTIONS 
For this example, the assumptions are: _ 
telephone system’s paging access code: 33 
special User ID: 5222 
back door User ID: 6222 
system code to return to a caller placed on transfer 
hold: F- 
2.5.2 THE PROGRAMMING 
Customize User ID 5222 by defining the Users record 
and recording the greeting. 
Define the Users record to contain: 
Extension: 33*P(Gl)F-G(6222) 
Access User Mode via telephone. Record: 
greeting 7: “There is an important call for David.” 
The Extension field breaks down as follows: 
33* Telephone system’s paging access 
code. (The code varies depending 
upon the telephone system.) 
P(G1) Play greeting 1 for this User ID. 
F- Perform a hook-flash and pause for 
.5 seconds. (Some telephone 
systems require F-F to return to a 
caller placed on transfer hold.) 
G(6222) Go to the User ID 6222. 
2.5.3 HOW IT WORKS 
When Stratagy tries to transfer a caller that has entered 
User ID mailbox 5222, it: 
1. Places the caller on transfer hold. 
2. Dials the telephone system paging code. 
3. Plays greeting 1. 
4. Performs a hook-flash to return to the caller. 
5. Continues processing at User ID 6222, which 
should be configured to ring an extension that may 
be answered by the user. 
2.6 SWITCHING AND MAINTAINING 
LANGUAGES 
Stratagy can support multiple languages simultaneously 
on any set of ports. The only requirements are that you 
install an alternative language and configure the User IDS 
to allow a caller to change to the alternate language. 
Additionally, you can control which User IDS a caller has 
access to when selecting a specific language. 
When Stratagy answers a call, processing begins at the 
Greeting User ID (default is User ID 990). After playing 
the greeting, processing continues (by default) with the 
Instruction User ID (default is User ID 991), which plays 
the caller instructions. During either the Greeting or 
Instructions, you can give the caller the option to press a ., 
’ ’ 
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							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
digit to hear the instructions in a different language. 
When the caller enters the digit, Stratagy accesses 
another User ID that contains the instructions in the 
proper language. 
In order to have callers always remain accessing the 
proper language Instruction User ID, you can program 
Stratagy to perform the following: 
1. If an French is selected, remember the language 
selected. 
2. Before playing the default Instruction User ID 
(991), determine which language Instruction User 
ID should play. 
2.6.1 THE ASSUMPTIONS 
The assumptions are: 
The foreign language is French, and the French 
system prompts are in a file called FRENCH.IDX in 
the C:\STRATAGY directory. 
User ID 990: Greeting User ID (default); English and 
contains the choice to select French 
User ID 991: default Instruction User ID (English) 
User ID 980: assigns French as the language 
selected 
User ID 981: French Instruction User ID 
User ID 992: determines which language Instruction 
User ID should play 
2.6.2 THE PROGRAMMING 
For Greeting User ID 990: 
Define the Users record to contain: 
Illlenu 1: 980 (if the caller selects 1, Stratagy 
transfers him to User ID 980) 
Done chain: 991 (default) 
Access User Mode via Telephone. Record: 
greeting 1: “Thank you for calling our company. 
For English please stay on the line. [In 
French] “For French, please press 1 now.” 
For Instruction User ID 991, access User Mode via 
telephone. Record: 
greeting 7: “To reach the person you are calling, 
enter his extension. For information...” 
For User ID 980, define the Users record to contain: 
Extension: @ L(FRENCH) 
=(%Sl ,“FRENCH”)G(981) 
The Extension field breaks down as follows: 
@ Suppress normal process. 
L(FRENCH) Switch the system prompts to the 
file FRENCH.IDX in the 
C:\STRATAGY directory. 
=(%Sl, Assign %Sl the value of 
“FRENCH”) “FRENCH”. 
G(981) Go to User ID 981. 
E/l. For Greeting User ID 981, access User Mode via 
Telephone. Record: 
greeting I: [In French] “To reach the person you care 
calling, enter his extension. For information...” 
For User ID 992, Define the Users record to contain: 
Extension: @I(%Si ,=,“FRENCH”,981)G(991) 
The Extension field breaks down as follows: 
@ Suppress normal process. 
I(%Sl ,=,“FREN If Sl equals “FRENCH”, go to User 
CH”, ID 981. 
981) 
I ~~~ Gf991) 1 Go to User ID 991. 
I 
2.6.3 HOW IT WORKS 
The customization controls Stratagy’s standard 
processing by keeping the caller connected to the correct 
language Instruction User ID. This works because 
whenever a new call is answered, Stratagy initializes the 
%S tokens to “‘I (empty string). Therefore, if the caller 
never presses 1 for French, the %Sl is never set to the 
value “FRENCH” and control continues automatically 
from User ID 991 to User ID 992. 
Figure B-i diagrams how switching and maintaining 
languages works for this example. When Stratagy 
answers the call, Greeting User ID 990 plays and offers 
the caller the choice of selecting French. 
If the caller does not select French: 
E Stratagy processes User ID 992 which determines 
that French is not being used (%Sl does not have 
the value “FRENCH”). 
n Stratagy plays the English Instruction User ID 991. 
If the caller selects French: 
n 
n 
n Stratagy processes User ID 980, which assigns 
%Sl the value “FRENCH”. 
Stratagy plays the French Instruction User ID 981. 
Stratagy determines if the User ID is valid. 
If valid, Stratagy follows the User ID’s Done chain. 
If invalid, Stratagy processes User ID 992 which 
determines that French is being used (%Sl has 
the value “FRENCH”). Stratagy then processes the 
French Instruction User ID 981. 
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							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
Greeting User ID 
(default is User ID 9901 
“Thank you for calling our company. 
For English please stay on the line. 
[In French] For French, please 
press 
q now.” 
Menu 1: 980 Caller presses 0 
pFy=J 
@L(FRENCH)=(%SI, FRENCH )G(981) 
User ID 992 
Extension: 
+ @I(%Sl,=,“FRENCH”,981)G(991) 
v 
French Instruction 
User ID 981 
%Sl equals “FRENCH” 
- “[In French] To reach the person 
you are calling . .” 
%Sl does not equal “FRENCH” 
v 
Valid User ID? 
I 
I YES 
I Follow the User ID Done chain. 
I 
Figure B-l 
Switching and Maintaining languages 
2.7 ORDER SHIPMENT INFORMATION 
This example illustrates how you can interact with data 
files to retrieve useful information that Stratagy gives to 
callers by request. Stratagy does the following: 
I. Asks the caller to enter an order number. 
2. Determines whether the order has shipped. For 
example, by requesting it from another host 
computer (using the serial, S( ) token), accessing 
a file on Stratagy’s hard disk, or accessing a file on 
a network server. 
3. If the order has not shipped, tells the caller. 
Otherwise, tells the caller the date the order was 
shipped. 2.7.1 THE ASSUMPTIONS 
The Stratagy system’s hard disk contains the following 
files: 
SHIPPED An ASCII text file with order numbers that 
have been shipped. One order number per line. For 
example: 
11111 
22222 
33333 
12345 
SHIPDATE An ASCII text file where each line contains 
an order number and its ship date separated by a 
comma. One per line. For example: 
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							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
11111,06301994 
22222,070111994 
33333,07061994 
12345,07121994 
2.7.2 THE PROGRAMMING 
For User ID 2000: 
Define the Users record to contain: 
Extension: R(G1 ,%S1,20) 
I(LEN[%Sl],!,5,200l)G(2002) 
Access User Mode via telephone. Record: 
greeting 7: “Please enter the five digit order 
number now.” 
The Exfension field breaks down as follows: 
R(G1 ,%Sl,20) Play greeting 1. Wait for the caller 
to enter a phone number. Read the 
DTMF the caller entered into 
variable %Sl . Wait 20/l 0 or 2 
seconds for DTMF. 
I(LEN[%Sl],!,5, 
2001) If the length of variable %Sl does 
not equal 5, go to User ID 2001. 
I G(2002) 1 Go to User ID 2002. 
I 
Em6 
For User ID 2001, access User Mode via telephone. 
Record: 
greeting 7: “Your order number must be five digits. 
Goodbye.” 
For User ID 2002: 
Define the Users record to contain: 
Extension: ?(%Sl ,SHIPPED,2003)P(Gl) 
Access User Mode via telephone. Record: 
greeting I: “Sorry, but your order has not yet 
shipped. Please call back tomorrow.” 
The Extension field breaks down as follows: 
?(%Sl, If variable %Sl exists in the file, go 
SHIPPED,2003) to User ID 2003. 
P(G1) Play greeting 1. 
EmI 
For User ID 2003: 
Define the Users record to contain: 
Extension: V(SHIPDATE,l ,%S1,2,%S2) 
P(Gl)P(%S2,D) 
Access User Mode via telephone. Record: 
greeting 7: “Your order was shipped on.” 
The Extension field breaks down as follows: V(SHIPDATE,l, In file SHIPDATE, search field 1 for 
%Sl,2,%S2) variable %Sl. Store field 2 in 
variable %S2. 
I 
P(G1) 1 Play greeting 1. 
P(%S2,D) Play the DTMF digits represented 
by the variable %S2 as a date. 
2.7.3 HOW IT WORKS 
The order shipment examples works as follows. 
Stratagy: 
1. Asks the caller to enter the order number. 
2. Determines if the order number is 5 digits long. 
n If not, says “Your order number must be five 
digits. Goodbye.” 
n If 5 digits long, Stratagy continues. 
3. Determines if the order number has shipped 
n If not, plays “Sorry, but your order has not yet 
shipped. Please call back tomorrow.” 
n If shipped, plays “Your order was shipped on” 
and the date of shipment. 
For example, if the caller entered order number 12345, 
Stratagy would play “Your order was shipped on July 
twelfth, nineteen ninety-four.” 
3 NOTIFY MENU EXAMPLES 
The examples below provide information on 
programming: 
n Message waiting light control when light on and off 
codes differ 
n Message waiting light control when light on and off 
codes are the same 
n Voice notification 
n Notification to a pager 
n Relay paging to a pager 
n Emergency lists 
3.1 MESSAGE WAITING LIGHT CONTROL 
WHEN LIGHT ON AND OFF CODES 
DIFFER 
Some telephone systems support message waiting lights 
which can be controlled by special sequence keys. The 
following method works if the telephone system uses 
different codes to turn on and off the message waiting 
light. 
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							STRATAGY 4 / 6 / 2 4 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
3.1 .l THE ASSUMPTIONS 
The assumptions are: 
code for turning on the message waiting light: #90 
code for turning off the message waiting light: #91 
3.1.2 THE PROGRAMMING 
For turning on the light, define the Notify record to 
contain: 
Type: NORMAL 
Method: #90%E 
For turning off the light, define the Notify record to 
contain: 
Type: PICKUP 
Method: #91 %E 
The Method field breaks down as follows: 
#90 
# 91 
t= 
%E Turn on the message waiting light. 
(The code varies depending upon 
the telephone system.) 
Turning off the message waiting 
light. (The code varies depending 
Dial the DTMF digits given in the 
EF07 
3.1.3 HOW IT WORKS 
If your telephone system uses different codes for turning 
on and off the message light, Stratagy: 
4 Turns on the light at the extension defined by the 
Users record Extension field 
n Turns off the light at the extension defined by the User 
ID’s Extension field 
3.2 MESSAGE WAITING LIGHT CONTROL 
WHEN LIGHT ON AND OFF CODES ARE 
THE SAME 
If your telephone switch uses the same code to turn on 
the message waiting light as it does to turn off the 
message waiting light (i.e. it toggles the light using a 
single code), then the method above will not work as you 
might expect. This is because every time a new message 
is saved, Stratagy would perform the light on code 
regardless of whether the light was already on. 
Therefore, for the first new message, Stratagy would turn 
the light on, but on the second new message, if the user 
has not picked up the first new message, Stratagy would 
turn the light off since it was already on! 
To solve this problem, tell Stratagy to do the following: 
For turning on the light: 
1. Check if you have already turned on the light (Z). If 
you have, stop, otherwise continue to step 2. 2. Turn on the light and remember that you have 
turned it on (X). 
For turning off the light: 
n Turn off the light and forget that you had turned it on 
(Y). 
3.2.1 THE ASSUMPTIONS 
Assume the following: 
code for turning on/off the message waiting light: 60 
3.2.2 THE PROGRAMMING 
For turning on the light, define the Notify record to 
contain: 
Type: NORMAL 
Method: Z#GO%EX 
For turning off the light, define the Notify record to 
contain: 
Type: PICKUP 
Method: #60%EY 
The Method field breaks down as follows: 
#60 Turn on/off the message waiting 
light. (The code varies depending 
upon the telephone system.) 
X Create the LIGHT.ON file in the 
User ID’s directory. 
Y Delete the LIGHT.ON file in the 
User ID’s directory. 
Z Test for existence of LIGHT.ON file 
in the User ID’s directory. If exists, 
stop processing the string. 
%E Dial the DTMF digits in the User 
ID’s Extension field. 
EF, 
3.2.3 HOW IT WORKS 
When Stratagy turns on the message light, it: 
1. Checks if the light is already turned on (if the 
LIGHT.ON file exists in the User ID’s directory). If it 
exists, Stratagy stops processing the Method field. 
2. Turns on the light at the extension defined by the 
User ID’s Extension field. 
When Stratagy turns off the message light, it: 
1. Turns off the light at the extension defined by the 
User ID’s Extension field. 
2. Deletes the LIGHT.ON file in the User ID’s 
directory. 
3.3 VOICE NOTIFICATION 
You can program Stratagy to notify a user via voice. 
Voice notification is commonly used in lieu of message 
waiting lights. 
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							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
In the example below, assume you want Stratagy to 
notify a user of the number of new messages in his 
3.4.2 THE PROGRAMMING 
mailbox. Define the Notify record to contain: 
Et/e: Pager - Number of Total and New 
3.3.1 THE 
ASSUMPTIONS Messages 
Assume the following: Type: NORMAL %>& ye+-/ 
User ID: 405 Method: 9W(4,T)%V,,W(2,P)-%U%M% 
XNft- 
“name and extension recording”: Ken, Extension 405 ,“. .*, 
Variable:  
number of new messages in User ID mailbox 405: 3 
The Method field breaks down as follows: 
3.3.2 THE PROGRAMMING &\i; 
i 4 
./  
r Define the Notify record to contain: 
,-t 1 
Tit/e: Voice - Number of Messages . 
Type: NORMAL -. : 
Method: %EW(3,V)P(U)P(M) ,. 
The Method field breaks down as follows: i ,I- 
-> 
b : _’ 
%E Dial the DTMF digits in the User 
’ 
ID’s Extension field. This should be j c’, 
the user’s phone number. SC-- 
W(3,V) Wait up to 3 rings for a voice to 9, Dial 9 for an outside line. pn I, 57 ,,. 
W(4,T) Wait up to 4 seconds to hear dial 
tone. 
%V Dial the contents of the Notify 
record’s Variable field. This should 
be the digital pager’s phone 
number. 
,,-. I, 
#I 3 i: Pause 4 seconds (2 seconds + 2 
i 
” seconds) 
P= FL >’ % W(2,P) Wait up to 2 rings for the 
v pager/beeper to answer. 
w - Pause .5 second to allow for the 
pager’s answer confirmation tones. 
%U Relay the User ID. 
+C Dial *. (Used by many paging 
systems to designate a ‘I-” in the 
pager display.)  answer. - 
P(U) 
Play the “name and extension” 
recording for the current User ID. If 
there is no recording, say the User 
ID digits. 
P(M) 
Play the total number of messages 
and number of new messages for 
the current User ID. 
3.3.3 HOW IT WORKS 
Per the notification schedule, Stratagy: 
1. Dials the user’s phone number. 
2. Waits for a voice to answer. 
3. Says the user’s recorded “name and extension”: 
“Ken, extension 405.” 
4. Says the user’s number of new messages: “3.” 
3.4 NOTIFICATION TO A PAGER - 
You can program Stratagy to notify a user via his digital 
pager. 
In the example below, assume you want Stratagy to 
notify the user of the total number of messages and the 
number of new messages in his User ID mailbox. 
3.4.1 THE ASSUMPTIONS 
Assume the following: 
dial 9 for an outside line 
the paging system uses the * to designate a I‘-” in the 
pager display 
User ID: 405 
total number of messages in User ID 405: 5 
number of new messages in User ID 405: 3 %M Relay the total number of 
messages in this User ID mailbox. 
* Dial *. (Used by many paging 
systems to designate a “-‘I in the 
pager display.) 
%N Relay the number of new 
messages in this User ID mailbox. 
# Dial #to end call. 
- Pause .5 second. 
L 
3.4.3 HOW IT WORKS 
Per the notification schedule, Stratagy: 
1. Dials the user’s digital pager’s phone number. 
2. When the pager answers: 
n Relays the User ID. 
n Relays the total number of messages. 
H Relays the number of new messages. 
,. ,l’ 
For this example, the following displays on the pager: 
405-5-3. , 
3.5 RELAY PAGING TO A PAGER 
With relay paging, the caller enters his number on the 
telephone dial pad and Stratagy notifies the user by 
relaying the caller’s phone number to the user’s pager  
						

							SEPTEMBER 1994 
display. A caller can page without redialing, or even 
knowing, the user’s pager number. 
3.5.1 THE ASSUMPTIONS 
Assume the following: 
dial 9 for an outside line 
the paging system uses the * to designate a “-‘I in the 
pager display 
User ID: 2765 
caller’s phone number: 583-3700 
< to activate relay paging, the caller presses # when 
the User ID’s greeting plays 
3.5.2 THE PROGRAMMING 
Define the Notify record to contain: 
Title: Relay Page 
Type: RELAY 
nllethod: 9W(4,T)%V,,W(2,P)-%U%R#- 
Variable: cdigital’pager’s phone number> 
The Method field breaks down as follows: 
9 Dial 9 for an outside line. 
W(4,T) Wait up to 4 seconds to hear dial 
tone. 
%V Dial the contents of the Notify 
record’s Variable field. This should 
;;;heeFgital pager’s phone 
,, Pause 4 seconds (2 seconds + 2 
seconds) 
W(2,P) Wait up to 2 rings for the 
pager/beeper to answer. 
- Pause 5 second to allow for the 
pager’s answer confirmation tones. 
%U Relay the User ID. 
or Dial *. (Used by many paging 
systems to designate a I‘-” in the 
pager display.) 
- 
%R 
Relay the DTMF digits entered by 
the caller. This should be the 
caller’s phone number. 
# Dial # to end call. 
- Pause .5 second. 
3.5.3 HOW IT WORKS 
Per the notification schedule, Stratagy: 
1. Dials the user’s digital pager’s phone number. 
2. When the pager answers: 
n Relays the User ID. 
n Relays the caller’s phone number. For this example, the following displays on the -pager: %’ 
2765-5833700. 
3.6 EWRGENCY LISTS 
In an emergency list, Stratagy notifies one person of a 
new message first, then after a time interval notifies a 
second person if the first person has not picked up the 
message, and after another time interval notifies a third 
person if the message has not been picked up, and so 
on. 
When creating an emergency list, carefully define the 
initial time to wait before starting the notification and the 
repeat time. 
3.6.1 THE ASSUMPTIONS 
Assume that you want to create three Notify records for 
one User ID. Each record contains a different phone 
number to call; one for each of the three people who will 
potentially be notified. 
3.6.2 THE PROGRAMMING 
Define the first Notify record to contain: 
Notify After: 0 
Continue Every: 5 
Max Times: 0 
Define the second Notify record to contain: 
Notify After: 15 
Continue Every: 5 
Max Times: 0 
Define the third Notify record to contain: 
Notify After: 30 
Continue Every: 5 
Max Times: 0 
3.6.3 HOW IT WORKS 
When the emergency occurs: 
1. The first Notify record starts notification 
immediately. 
2. If the message is not picked up, the first Notify 
record continues notification every 5 minutes. 
3. After 15 minutes, if the message is not picked up, 
the second Notify record starts notification every 5 
minutes in conjunction with the first Notify record. 
4. After 30 minutes, if the message is not picked up, 
the third Notify record starts notification every 5 
minutes in conjunction with the first and second 
Notify records. 
5. All three Notify records continue every 5 minutes 
until the message is picked up.  
						

							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
4 AUTO MENU EXAMPLES 
You can program Stratagy to have different Company 
Greetings depending upon the time of day, the day of the 
week, etc. 
Stratagy starts calls in User ID 990 (default value for the 
company greeting mailbox) and then follows the chain to 
User ID 991 (default value for the caller instructions 
mailbox). 
The examples are: 
n Time of day greetings 
H Holiday greetings - same day each year 
n Holiday greetings - different day each year 
n Extension change 
n Unsupervised conferencing 
4.1 TIME OF DAY GREETINGS 
You can program Stratagy so that your company has 
different greetings for mornings, afternoons, and 
evenings/weekends. 
4.1 .I THE ASSUMPTIONS 
For this example, the User ID 990 (company greeting) 
assumptions are as follows. 
The greetings: 
greeting 1 plays: “Thank you for calling Toshiba” 
greeting 2 plays: “Good morning. Thank you for 
calling Toshiba” 
greeting 3 plays: “Good afternoon. Thank you for 
calling Toshiba” 
The schedules: 
morning greeting schedule starts at: 8:00 a.m. 
Monday through Friday 
afternoon greeting schedule starts at: 12:Ol p.m. 
Monday through Friday 
evening greeting schedule starts at: 5:Ol p.m. 
Monday through Thursday 
weekend greeting schedule starts at: 5:Ol p.m. 
Friday 
4.1.2 THE PROGRAMMING 
Scheduling the greetings includes defining the Auto 
records and recording the greetings for User ID 990. 
For the morning greeting, define the Auto record as 
follows: 
Enable: YES 
Change On (date): 08/l 5/94 
Change At (time): 08:OO (8:00 a.m.) 
Every Month(s): 0 Every Day(s): 1 
Every Hour(s): 0 
Every Minute(s): 0 
Restricted To (MTWTFSS): YYYYYNN 
Extension: (leave blank) 
Rings: (leave blank) 
Do Not Disturb: ON 
Call Screening: OFF 
Greeting: 2 
For the afternoon greeting, define the Auto record as 
follows: 
Enable: YES 
Change On (date): 08/l 5/94 
Change At (time): 12:Ol (72:07 ~.m.) 
Every Month(s): 0 
Every Day(s): 1 
Every Hour(s): 0 
Every Minute(s): 0 
Restricted To (MTWTFSS): YYYYYNN . 
Extension: (leave blank) 
Rings: (leave blank) 
Do Not Disturb: ON 
Call Screening: OFF 
Greeting: 3 
For the evening greeting, define the Auto record as 
follows: 
Enable: YES 
Change On (date): 08/i 5194 
Change At (time): 17:Ol (5:07 p.m.) 
Every Month(s): 0 
Every Day(s): 1 
Every Hour(s): 0 
Every Minute(s): 0 
Restricted To (MTWTFSS): YYYYYNN 
Extension: (leave blank) 
Rings: (leave blank) 
Do Not Disturb: ON 
Call Screening: OFF 
Greeting: 1 
For the weekend greeting, define the Auto record as 
follows: 
Enable: YES 
Change On (date): 08/i 5194 
Change At (time): 00:01’(12:07 a.m.) 
Every Month(s): 0 
Every Day(s): 1 
B-l 1  
						

							STRATAGY 4 / 6 / 2 4 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
Every Hour(s): 0 4.2.1 THE ASSUMPTIONS .! 
Every Minute(s): 0 
Restricted To (MTWTFSS): NNNNNYY 
Extension: (leave blank) 
Rings: (leave blank) For this example, the User ID 990 (company‘greeting) 
, assumptions are: 
greeting 1 plays: “Thank you for calling . ..‘I 
Do Not Disturb: ON 
Call Screening: OFF 
Greeting: 1 
Access User Mode via telephone. Record: 
greeting I: “Thank you for calling.. .” 
greeting 2: “Good morning. Thank you for calling.. .” 
4 User ID 990 chains to User ID 991 
The User ID 991 (caller instructions) assumptions are: 
Christmas greeting: greeting 4 
start greeting time: 8:Ol a.m. 
days greeting plays: Monday through Friday 
greeting 3: “Good afternoon. Thank you for calling.. .” 
4.1.3 HOW IT WORKS 
If a caller accesses User ID 990 (company greeting) 
during the morning (8:Ol a.m. to 12:00 noon Monday 
through Friday), Stratagy: 
1. Plays User ID 990’s greeting 2 (company 
greeting). 
2. Follows the User ID 990 chain to User ID 991 
(caller instructions). 
If a caller accesses User ID 990 (company greeting) 
during the afternoon (12:Ol p.m. to 501 p.m. Monday 
through Friday), Stratagy: 
1. Plays User ID 990’s greeting 3 (company 
greeting). 
2. Follows the User ID 990 chain to User ID 991 
(caller instructions). 
If a caller accesses User ID 990 (company greeting) 
during the evenings (5:Ol p.m. Monday through 
Thursday to 759 a.m. the next morning) and weekends 
(501 p.m. Friday to 7:59 a.m. Monday), Stratagy: 
1. Plays User ID 990’s greeting 1 (company 
greeting). 
2. Follows the User ID 990 chain to User ID 991 
(caller instructions). 
4.2 HOLIDAY GREETINGS - SAME DAY 
EACH YEAR 
Certain holidays, such as Independence Day (July 4th), 
Christmas (December 25), and New Year’s day (January 
1 St), occur the same day each year. 
To inform callers that your offices are closed for the 
holiday, you can record a greeting that plays only on the 4.2.2 THE PROGRAMMING 
Scheduling the Christmas greeting includes defining the 
Auto record and recording the greeting for User ID 991. 
Define the Auto record as follows: 
Enable: YES 
Change On (date): 12/25/94 
Change At (time): 08:Ol (8:Ol a.m.) 
Every Month(s): 12 
Every Day(s): 0 
Every Hour(s): 0 
Every Minute(s): 0 
Restricted To (MTWTFSS): YYYYYNN 
Extension: (leave blank) 
Rings: (leave blank) 
Do Not Disturb: ON 
Call Screening: OFF 
Greeting: 4 
Access User Mode via telephone. Record: 
Greeting 4: “Our offices are closed December 25th to 
celebrate Christmas. We wish you all a happy 
holiday season. Please call back during regular 
business hours.” 
4.2.3 HOW IT WORKS 
Every year December 25th falls on a weekday, if a caller 
accesses User ID 990 (company greeting) after 8:Ol 
a.m., Stratagy: 
1. Plays User ID 990’s greeting 1 (company 
greeting). 
2. Follows the User ID 990 chain to User ID 991 
(caller instructions). 
3. Plays User ID 991’s greeting 4 (Christmas 
greeting). 
To guarantee that Stratagy will program the holiday 
schedule after the open greeting schedule, the holiday 
schedule starting time was scheduled one minute after 
the regular open greeting schedule.