Toshiba Stratagy 4/6/24 Installation And Maintenance Manual

							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
USERS FORM Copy as needed. 
User ID: 
Comment 
Extension: 
Dir Name 1: 
Dir Name 2: 
Basic Options 
Chains 
Maximum Rings: 
(default is 4) Done: 
Do Not Disturb: 
Lock: RNA: 
Screem Calls? 
Lock: Busy: 
Store Messages? Max: set Delay: 
Copy Messages To: 
Menus 
Message Volume: 
Guests: 1: 
Curent Greeting: 
Max: set 4: 
Busy Message? 
Max: set 7: 
ID Call? 
D/T? Name/Ext? Security Code: 
Read Only: 
Groups 
1: 
2: 
3: 
4: 
2: 3: 
5: 6: 
8: 9: 
. 
0: 
Does this User ID also have: 
AUTO FORM: YES - NO- 
NOTIFY FORM: YES - NO- 
GREETING SCRIPTS FORM: YES - 
NO- 
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							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
AUTO (SCHEDULING) FORM Copy as needed. 
User ID 
Enabled 
Change On: At : Restrict To: MTWTFSS 
And Every:- 
month(s)- day(s) ------- 
hour(s) - minute(s) Next Change E 
Extension: 
Rings: 
Do Not Disturb: Call Screening: Greeting #: - 
Enabled Change On: 
At : Restrict To: MTWTFSS 
And Every:- 
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day(s) ------- 
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Extension: 
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Enabled 
Change On: At : Restrict To: MTWTFSS 
And Every:- month(s)- 
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Enabled Change On: At : Restrict To: MTWTFSS 
And Every:- month(s)- 
day(s) ------- 
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Change : 
Extension: 
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Do Not Disturb: Call Screening: Greeting #:- 
Enabled 
Change On: At : Restrict To: MTWTFSS 
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day(s) ------- 
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Extension: 
Rings: 
Do Not Disturb: Call Screening: Greeting #:- 
, 
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							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL 
SEPTEMBER 1994 
NOTIFY FORM 
User ID 
Copy as needed. 
Enabled M T W T F S s 
From To 
Notify After Continue Every 
Max Times 
------_ - - 
min min 
Title: 
Type : Variable: 
Method: 
Enabled M T W T F S s 
From To 
Notify After Continue Every 
Max Times 
------- - - 
min min 
Title: 
Type : Variable: 
Method: 
Enabled 
MTWTFSS From To 
Notify After Continue Every Max Times 
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Title: 
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Method: 
Enabled M T W T F S S 
From To Notify After Continue Every 
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------- - - 
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Type : Variable: 
Method: 
Enabled 
MTWTFSS From To 
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Title: 
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Method: 
, 
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							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL 
SEPTEMBER 1994 
GREETING SCRIPTS FORM 
User ID 
Cogy as needed. 
Greeting 1 
Greeting 2 
Greeting 3 
. 
Greeting 4 
Greeting 5 
Greeting 6 
Greeting 7 
. 
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							STRATAGY 4/6/24 INSTALLATION  AND MAINTENANCE  MANUAL  SEPTEMBER 
1994 
Stratagykg 
PROGRAMMING  SECTION 
Chapter 1 _ _ _ _ _ _ _  _ _  - 
Chapter  2 - _ _ -  - -  -  - -  - 
Chapter  3 _ _ _ _  _ _  -  - -  - 
Chapter  4 _ _ _ _  _ _  _  - - - 
Chapter  5 _ _ _ _  - -  -  - - - 
Chapter  6 >- - - -  - - -  - - - 
Chapter  7 _ _  _ _  _ _ -  - - - 
Chapter  8 _ _  _ _  _ _ _  _ _ _ 
Chapter  9 _ _  _ _ _ - - - - - 
Appendix  A - - - - - - - - - 
Appendix  B _ _._  _ _ _ _ _ - 
Introduction 
How  Stratagy  Operates 
Accessing  and Using  Stratagy 
Customizing  User ID Mailboxes 
Special  Greeting  User ID Mailboxes 
Token  Programming  Language 
Generating  Reports 
Backup  and Filecopy 
System  Administrator’s  User ID 
Customization  Forms 
Customization  Examples  
						

							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
PROGRAMMING SECTION 
CHAPTER 1 
INTRODUCTION  
						

							, STRATAGY 4/6/24 
INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
TABLE OF CONTENTS 
Chapter 1 - Introduction 
PARAGRAPH 
SUBjECT PAGE 
1 Purpose ________________________________________----- _________________________________r______------------------------ 
2 Organization _______________r_ ____________________------------------- ____________________---------------------------- 
3 Reference Documentation ____________________---------------------------------- -------------------------------- 
3.1 
Sections of This Manual ____________________------------------------------------------------------------------ 
3.2 Additional Reference Documentation ____________________------------------ ____________________----------- 
4 
About the System Administrator ______-_____________----------- ____________________--------------------------- 
5 
System Mnemonics/Terms ____________________------------------ -- ------ --------------------------------------- 
6 
Use of Notes, Cautions, and Warnings--------------------- ____________________----------------------------- l-1 
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							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
CHAPTER 1 
INTRODUCTION 
1 PURPOSE 
The Programming section of the Stratagy installation and 
Maintenance A.&W/ provides detailed instructions for 
operating, customizing, and administrating the Stratagy 
automated attendant and voice messaging systems. 
This chapter provides an overview of the organization of 
the Programming section; a list of reference 
documentation that supports the system; the functions of 
the System Administrator; a list of system mnemonics 
and terms; and the use of notes, cautions, and warnings. 
2 ORGANIZATION 
This manual is organized in modular chapters for easy 
removal and replacement of updated materials. The 
chapters are as follows: 
Chapter 1 
Chapter 2 
Chapter 3 
Chapter 4 
Chapter 5 
Chapter 6 
Chapter 7 
Chapter 8 
Chapter 9 
Appendix A 
Appendix B Introduction 
How Stratagy Operates 
Accessing and Using Stratagy 
Customizing User ID Mailboxes 
Special Greeting User ID 
Mailboxes 
Token Programming Language 
Generating Reports 
Backup and Filecopy 
System Administrator’s User ID 
Forms 
Customization Examples 
3 REFERENCE DOCUMENTATION 
Reference documentation for the Programming section 
consists of the remaining sections of the installation and 
Maintenance Manual and additional Stratagy 
documentation. 
3.1 SECTIONS OF THIS MANUAL 
The installation and Maintenance Manual consists of the 
following sections. 
General Description: Reference document that provides 
an overview of the Stratagy systems. Describes their hardware and features. Available as a stand-alone 
document. 
Installation: Designed for the installer, this section 
provides detailed step-by-step instructions for 
installing and configuring Stratagy systems. 
Programming: Provides detailed instructions for 
operating, customizing, and administrating Stratagy 
systems (this section). 
Fault Finding: Describes the procedures used to 
diagnose and correct faults. 
Maintenance and Upgrades: Provides instructions on 
maintaining and upgrading Stratagy systems. 
Operating Procedures: Consists of the User Guide 
reference document. Describes the telephone 
operating procedures for the telephone user. 
Incorporates the Quick Reference Guide, a concise 
guide for Stratagy users. 
Technical Bulletins: Provide important updates to the 
Stratagy documentation. 
3.2 ADDITIONAL REFERENCE 
DOCUMENTATION 
In addition, the Stratagy systems are supported by the 
following complement of reference documentation. 
Feature Description: A brief description of the features 
of the Stratagy systems. 
User Guide: Describes the telephone operating 
procedures for the telephone user. 
Quick Reference Guide: A concise guide for Stratagy 
users. 
4 ABOUT THE SYSTEM 
ADMINISTRATOR 
System Administrator functions may include: 
n Initial setup (assisting the Installer with defining your 
company’s configuration and customization 
requirements) 
n Customizing User ID mailboxes 
n Customizing special User ID mailboxes 
n Generating reports 
n Performing system shutdown and restart 
n Backing up the system * 
n Using Stratagy’s filecopy utility 
H Using the system User ID mailbox 
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							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL 
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Your company will assign all or some of these functions 
to an employee who knows your phone system, 
organizational structure, and the needs of your 
customers and employees. The Technical Service 
Representative will perform the remaining functions. 
5 SYSTEM MNEMONICS/TERMS 
The following mnemonics and terms identify 
nomenclature used when operating, customizing, and 
administrating Stratagy. 
BPS: Bits Per Second - Unit of measure that refers to 
the transmission speed (baud rate) of electronic 
signals. Used when describing modem operation. 
Caller: Someone who calls into Stratagy. A caller often 
will obtain information, leave a message for 
someone, and/or provide information. 
Called Party: The telephone user the caller reached. 
See “User”. 
Chains: Stratagy control structure that allows for more 
complex programming. Program chains to tell 
Stratagy what to do when one of three conditions 
apply: Done (if caller remains on the line after leaving 
a message or listening to an announcement), RNA 
(Ring No Answer - there is no answer at the 
extension), or Busy (the extension is busy). 
CO: Central Office - Facility which houses switching 
equipment that provides telephone service (CO lines, 
Centrex lines, etc.) for the immediate geographical 
area. 
DTMF: Dual tone Multi-frequency - Push-button tone 
dialing. 
Groups: Stratagy control structure that allows for more 
complex programming. Groups control which User 
IDS a call may access. Each User ID mailbox user 
may be a member of up to four groups. To be able to 
access another User ID, the caller User ID must 
share at least one group number with the currently 
accessed User ID. 
Menus: Stratagy control structure that allows for more 
complex programming. Program menus to define the 
destination a caller will be sent when he presses one 
of ten possible single-digit menu options while 
listening to the greeting of this mailbox. Menus can 
accommodate an unlimited number of special 
applications. 
Modem: Modulator-Demodulator - Device used primarily 
for converting digital signals into quasi-analog 
signals for transmission, and reconverting upon 
reception. PBX: Private Branch Exchange - Industry-standard term 
which refers to a telephone switch, usually on- 
premises, which serves an individual company, and 
is connected to a public telephone exchange through 
the CO. 
Port: There are two types of ports: physical and logical. 
A physical port is an actual station circuit location; a 
logical port is the set of characteristics - features, 
station intercom number, etc. - assigned to the 
physical port. Logical ports are mobile; they can be 
moved from one physical port to another. 
IVR: Interactive Voice Response - An application that will 
prompt the user for input (using a custom prompt), 
wait for the user to enter a DTMF response, which 
will be stored into a variable, and then use that 
information to access a database to formulate a 
response. Databases may be on the hard disk of the 
Stratagy system, accessed remotely over a network, 
or accessed through the serial ports of the Stratagy 
system, possibly connecting to a mainframe or other 
data server. 
Once a response has been determined from the 
database, the Stratagy system may be programmed 
to play this data back to the caller in a number of 
different ways: as a date, time, monetary value (in 
dollars and cents), or simply as a number. The value 
may be combined with other custom-recorded 
prompts, so that the system could, for example, 
respond to a caller with the message “Your order for 
6 items will be shipped on July 17, 1994.” The 
number six and the date in this example would be 
provided by the database, while the phrases “Your 
order for” and “items will be shipped on” would be 
recordings that the System Administrator would 
make. 
PC: Personal Computer. 
Token Programming Language: Stratagy control 
structure that allows for more complex programming. 
Stratagy’s programming language gives versatility to 
obtain additional features, such as fax on demand, 
message waiting light control, and confirming digits 
entered by a caller. A series of tokens instruct 
Stratagy what actions to perform. 
User: A telephone user is someone who has access to 
one or more User IDS in the system by knowing their 
security codes. Once a user accesses his User ID, 
he can play back messages which have been left for 
him, delete those messages, send them to other 
User IDS, etc. 
User ID/User ID Mailbox: Unique Stratagy record that 
provides call processing control - records messages 
from callers, provides information to callers, or 
controls the flow of a call. 
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							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
6 USE OF NOTES, CAUTIONS, 
AND WARNINGS 
Notes: Elaborate specific items, or reference other 
information. 
Important Notes: Call attention to important instructions 
or other information. 
Cautions: Advise you that the equipment could be 
damaged if the instructions are not followed closely. 
Warnings: Alert you when the given tasks could cause 
the technician personal injury or death. 
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