Toshiba Stratagy 4/6/24 Installation And Maintenance Manual

							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
TABLE OF CONTENTS 
Appendix A - Customization Forms 
PARAGRAPH SUBJECT PAGE 
1 
Introduction _____-________-_____------------------------------------------------------------------------------------- 
A-i 
2 Using the Forms ________________________________________----------------------------------------------------------- A-1 
FORMS 
TITLE PAGE 
Users Form--------- ______--__________-_____________________------------------------------------------------------ 
Form-l 
Auto (Scheduling) Form ________________________________________------------------------------- ------ ------ --- Form-2 
Notify Form ________________________________________------------ __________________-_------------------------------- 
Form-3 
Greeting Scripts Form ________________________________________------------------------ --- ------_ ------------- Form-4 
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							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
APPENDIX A 
CUSTOMIZATION FORMS 
1 INTRODUCTION 
This appendix contains forms that simplify the 
customization process. The forms are: 
Users Form 
Auto (Scheduling) 
Form 
Notify Form 
Greeting Scripts 
Form 
NOTE: Use for the Users Menu to define 
each User ID mailbox. 
Use for the Auto Menu to set up 
automatic changes for each User 
ID mailbox. 
Use for the Notify Menu to 
program Stratagy to automatically 
call a user to notify him of 
messages. 
Use for recording greetings to 
write the scripts to record when 
accessing the User ID in User 
Mode via telephone. 
Do not use the original forms; make copies as 
needed. 
For detailed information about completing the forms, see 
the following: 
Chapter 4 Customizing User ID Mailboxes 
Chapter 5 Special Greeting User ID Mailboxes 
Chapter 6 Token Programming Language 
Appendix 6 Customization Examples 
2 USINGTHE FORMS . 
Use the forms when initially customizing Stratagy or 
when modifying an existing Stratagy system. 
Example 1 
If you are initially customizing User ID 2305, which 
does not need automatic changes or notifications, 
you would use the Users Form. 
Example 2 
If you are initially customizing Stratagy to notify User 
ID 405 via his digital pager, you 
would use both the 
Users Form and the Notify Form. If you are modifying 
User ID 405, you might only need the Notify form. 
Example 3 
If you are modifying an emergency list that notifies 
three people, you would use three records on the 
Notify form. 
Example 4 
If you are initially customizing Stratagy so that your 
company has different greetings for mornings, 
afternoons, and evenings/weekends, you would use 
the Users Form, Auto Form, and the Greeting Scripts 
Form. 
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							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL 
SEPTEMBER 1994 
USERS FORM Copy as needed. 
User ID: 
Comment 
Extension: 
Dir Name 1: 
Dir Name 2: 
Basic Options 
Chains 
Maximum Rings: 
(default is 4) Done: 
Do Not Disturb: 
Lock: RNA: 
Screem Calls? Lock: Busy: 
Store Messages? 
Max: set Delay: 
Copy Messages To: 
Menus 
Message Volume: 
Guests: 1: 
Curent Greeting: 
Max: set 4: 
Busy Message? 
Max: set 7: 
ID Call? 
D/T? Name/Ext? Security Code: 
Read Only: 
Groups 
1: 
2: 
3: 
4: 
2: 3: 
5: 6: 
8: 9: 
0: 
Does this User ID also have: 
AUTO FORM: YES - 
NO- 
NOTIFY FORM: YES - 
NO- 
GREETING SCRIPTS FORM: YES - 
NO- 
CUSTOMIZATION FORM-1  
						

							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
User ID 
Enabled Change On: At : Restrict To: MTWTFSS 
And Every:- month(s)- 
day(s) ------- 
hour(s) - minute(s) Next Change 2 
Extension: 
Rings: Do Not Disturb: Call Screening: Greeting #:- 
Enabled 
Change On: At : Restrict To: MTWTFSS 
And Every:- month(s)- 
day(s) ------- 
hour(s) - minute(s) Next Chailge : 
Extension: 
Rings: 
Do Not Disturb: Call Screening: Greeting #:‘- 
Enabled Change On: At : Restrict To: MTWTFSS 
And Every:- month(s)- 
day(s) ------- 
hour(s) ~ minute(s) Heart Change  
Extension: 
Rings: 
Do Not Disturb: Call Screening: Greeting #:- 
Enabled Change On: At : Restrict To: MTWTFSS 
And Every:- month(s)- 
day(s) ------- 
hour(s) ~ minute(s) 
Next Ch.a.n.ge : 
Extension: 
Rings: 
Do Not Disturb: Call Screening: Greeting #:- 
Enabled 
Change On: At : Restrict To: MTWTFSS 
And Every:- month(s)- day(s) - ------ 
hour(s) - minute(s) , - 
Next Change : 
Extension: 
Rings: 
Do Not Disturb: Call Screening: . Greeting #:- 
AUTO (SCHEDULING) FORM Copy as needed. 
CUSTOMIZATION FORM-2  
						

							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
NOTIFY FORM Copy as needed. 
User ID 
Enabled M T W T F S S From To Notify After Continue Every Max Times 
--- ---- - - 
min min 
Title: Type : Variable: 
Method: 
Enabled M T W T F S S From To Notify After Continue Every Max Times 
--- ---- - ~ 
min min 
Title: Type : Variable: 
Method: 
Enabled MTWTFSS From To Notify After Continue Every Max Times 
------- - - min min 
Title: Type : Variable: 
Method: 
I I 
Enabled M T W T F S S 
From To Notify After Continue Every Max Times 
------- - - min min 
Title: 
Type : Variable: 
Method: 
Enabled MTWTFSS From To Notify After Continue Every Max Times 
------- - - 
min min 
Title: Type : Variable: 
Method: 
I 1 
CUSTOMIZATION FORM-3  
						

							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
GREETING SCRIPTS FORM Copy as needed. 
User ID 
Greeting 1 
Greeting 2 
Greeting 3 
Greeting 4 
Greeting 5 
Greeting 6 
Greeting 7 
CUSTOMIZATION FORM-4  
						

							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL 
SEPTEMBER 1994 
PROGRAMMING SECTION 
APPENDIX B 
CUSTOMIZATION EXAMPLES  
						

							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
TABLE OF CONTENTS 
Appendix B - Customization Examples 
PARAGRAPH 
1 
2 
2.1 
2.2 
2.3 
2.4 
2.5 
2.6 
2.7 
3 
3.1 
3.2 
3.3 
3.4 
3.5 
3.6 
4 
4.1 
4.2 
4.3 
4.4 
4.5 
SUBJECT PAGE 
Introduction ---------- ____________________--------------------------------------------------------------------------- 
B-i 
Users Menu Examples ________________________________________-------------------------------------------------- B-1 
Fax Back ________________________________________----------------------------------------------------------------- B-1 
Confirming the Number of Digits Entered by a Caller ___________-__-_________________________--------- 
B-2 
Confirming Digits Entered by a Caller ________________________________________---------------------------- B-3 
Using a Status User ID to Check Message Count for Multiple User IDS------------------------- B-3 
System Paging of a User for Special Callers ________________________________________------------------- B-4 
Switching and Maintaining Languages ________________________________________--------------------------- 
B-4 
Order Shipment Information ________________________________________----------------------------------------- B-6 
Notify Menu Examples ________________________________________--------------------------------------------------- B-7 
Message Waiting Light Control When Light On and Off Codes Differ---------------------------- B-7 
Message Waiting Light Control When Light On and Off Codes Are the Same----------------- B-8 
Voice Notification ____________________--------------------------------------------------------------------------- 
B-8 
Notification to a Pager ________________________________________------------------------------------------------ B-9 
Relay Paging to a Pager ________________________________________------------------------------------------ I-- . B-9 
Emergency Lists ________________________________________-------------------------------------------------------- B-1 0 
Auto Menu Examples ________________________________________---------------------------------------------------- B-1 1 
Time of Day Greetings ________________________________________------------------------------------------------ B-1 1 
Holiday Greetings _ Same Day Each ‘fear ________________________________________---------------------- B-12 
Holiday Greetings _ Different Day Each ‘fear ________________________________________------------------- 
B-1 3 
Extension Change ________________________________________----------------------------------------------------- B-1 3 
Unsupervised Conferencing ________________________________________----------------------------------------- B-1 4 
Figure List 
FIGURE TITLE PAGE 
B-l Switching and Maintaining Languages ____________________------------------- ------------------------------- B-6 
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							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
APPENDIX B 
CUSTOMIZATION EXAMPLES 
1 INTRODUCTION 
Using Stratagy, you can customize User IDs to record 
messages from callers, provide information to callers, or 
direct the flow of a call. With this type of flexibility, you 
can define virtually any call handling method. 
Stratagy provides reserved User ID mailboxes that have 
common features pre-programmed, including future 
delivery, guest defaults, and fax tone detect. In addition, 
User IDS 7000 - 7014 provide pre-programmed fax 
features that can be copied and used for defining User ID 
records. Notify contains templates (e.g., message waiting 
light control and pagers) you can use for defining User ID 
Notify records. 
This appendix provides examples of some of Stratagy’s 
capabilities. Each example provides detailed information, 
including the assumptions, programming, and how it 
works. For examples that use the Token Programming 
Language, each token is defined. 
Note that all the capabilities are available for the Stratagy 
24, fax is not available for the Stratagy 4 and 6, and 
serial access is not available for the Stratagy 4. 
The examples are grouped by menu. 
Users Menu examples: 
n Fax back 
n Confirming the number of digits entered by a caller 
n Confirming digits entered by a caller 
n Using a status User ID to check message count for 
multiple User IDS 
n System paging of a user for special callers 
n Switching and maintaining languages 
n Order shipment information 
Notify Menu examples: 
n Messa e waiting light control when light on and off 
codes iffer  % 
4 Message waiting light control when light on and off 
codes are the same 
n Voice notification 
H Notification to a pager 
n Relay paging to a pager 
n Emergency lists Auto (Scheduling) Menu examples: 
n Time of day greetings 
n Holiday greetings - same day each year 
n Holiday greetings - different day each year 
n Extension change 
II Unsupervised conferencing 
2 USERS MENU EXAMPLES 
The examples below provide information on 
programming: 
n 
n 
n 
n 
n 
n 
n Fax back 
Confirming the number of digits entered by a caller 
Confirming digits entered by a caller 
Using a status User ID to check message counts for 
multiple User IDS 
System paging of a user for special callers 
Switching and maintaining languages 
Order shipment information 
2.1 FAX BACK 
Here is an example of a simple fax back program. When 
a caller enters the fax information User ID, you want to 
ask his fax number, then fax a document to that number. 
2.1.1 THE ASSUMPTIONS 
For this example, the assumptions are: 
fax information User ID: 800 
fax file name: \faxes\faxl .dcx 
dial 9 for an outside line 
2.1.2 THE PROGRAMMING 
Customize User ID 800 by defining the Users record and 
recording the greeting. 
Define the Users record to contain: 
Extension: @ R(G1 ,%Sl)T(\faxes\faxl .dcx,“S,%Sl”) 
Access User Mode via telephone. Record: 
greeting 7: “Please enter your fax phone number, 
followed by the pound sign.” 
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							STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
The Extension field breaks down as follows: 
, @ Suppress normal process. 
R(G1 ,%Sl) Play greeting 1. Wait for the 
caller to enter a phone (fax) 
number. Read the DTMF the 
caller entered (excluding the 
terminating #) into variable 
%Sl. I(LEN[“/,Sl],!,“7”,801) I: 
If statement for conditional 
transfer of control. 
Compares two strings. 
LEN[%Sl]: 
T(\faxes\faxl .dcx,“9, 
Fax the document to the 
%Sl”) phone number. 
\faxes\faxl .dcx: 
name of the file to fax 
9: value of the first string 
(%Sl) is the length of the 
first string (%Sl), i.e., the 
number of digits entered 
by the caller. 
!: 
dial 9 for an outside line 
” pause for 2 seconds 7: 
%Sl : 
dial the DTMF the caller 
entered 
ir the value of the second 
string is the constant 7. 
801: 
2.1.3 HOW IT WORKS 
When a caller accesses fax information User ID 800, 
Stratagy prompts the caller to enter his fax number, then 
attempts to fax the document to that phone number. 
2.2 CONFIRMING THE NUMBER OF DIGITS 
ENTERED BY A CALLER 
To make the fax back example a little more complicated, 
suppose you also want to check that the entered phone 
number is exactly seven digits long -to avoid short (bad) 
phone numbers and to avoid making long distance toll 
calls. 
2.2.1 THE ASSUMPTIONS 
In addition to the assumptions for the “fax back” example, 
assume: 
“incorrect length” information User ID: 801 
2.2.2 THE PROGRAMMING 
In this case, define the Users record to contain: 
Extension: @R(Gl,%Sl)I(LEN[%S1],!,“7”,80l~ 
T(\faxes\faxl .dcx,“S,%Sl”) The additional token in the Extension field breaks down 
as follows: 
test for the string not being 
equal. 
User ID Stratagy goes to if 
the two strings are not 
equal. 
If 
not equal, Stratagy goes 
to User ID 801. This is an 
information User ID that 
contains a greeting informing 
the caller that the length of 
the entered phone number is 
not what is expected. User 
ID 801’s Done chain might 
point back to User ID 800 to 
give the caller another 
chance to enter the phone 
number correctly. 
If 
equal, Stratagy proceeds 
with the next token. 
2.2.3 HOW IT WORKS 
This variation does the following: 
1. Computes the length of string %Sl (how many 
digits were entered by the caller). 
2. Compares that value with the constant string 7. If 
not equal, Stratagy jumps to User ID 801 
(information User ID). 
3. If the length of string %Sl equals the constant 7, 
Stratagy proceeds to the next token. In this case, 
attempts to fax the document to the phone 
number. 
, 
B-2