Telrad Digital Emagen Unified Messaging System Manual

76-110-0887/0, Issue 1
6-2
-- in the address line (URL) of your browser.
3. Log into the 
emaGEN Web Controller 
with a valid administrator mailbox:
 the default mailbox is 100
 the password is 0000.
At the start of each session you may specify the session timeout (de-
fault is 15 minutes). The session timeout is the amount of time the 
connection to the 
emaGEN server will be open. This time is the 
elapsed time since the last activity to the server (any time you press 
the command buttons is...

Section 6:  emaGEN WEB CONTROLLER
6-3 Figure 6-2    Your guide to 
emaGEN screens and instructions
emaGEN Controller
Main Menu
Fig. 5-3       Sect. 5.6      
Web Controller
Reports
SMDR
Web Controller
Main Menu
Fig. 6-1       Sect. 6.1
Mailboxes
Departments
Class of Service
Site Parameters
PBX
Reports
Main Menu
Fig. 17-1             Sect. 17.1
Full Reports Mailbox Usage Daily
Mailbox List Port Statistics
System Group List System Statistics
Mailbox Usage by Date Hourly System Statistics
SMDR
See 
Fig....

76-110-0887/0, Issue 1
6-4
THIS PAGE INTENTIONALLY BLANK 

7-1
Section 7 
SITE
7.1 GENERAL
To adapt a system to a specific site, meaning customizing emaGEN 
to the customer’s specific environment, you will need to configure 
several sections of the system, including:
 Site Voice Mail Parameters -- included in this section
 PBX Port Definition -- see Section 8
 Department Definition -- see Section 10
Figure 7-1    Site --> General screen
  

76-110-0887/0, Issue 1
7-2
7.2 SITE – GENERAL INFORMATION
Company Name
This is the name of the site where the 
emaGEN system is installed.
Address
These fields are for the address of the installation site.
P.O. box
This field is where you can enter a P.O. box if required.City
State
Zip code
Legal values:1 to 30 characters
Default:Blank
Action:Enter the name of the site.
Legal values:1-30 characters, on 2lines
Default:Blank
Action:Enter the site address on the top line.
Use the second line for room...

Section 7:  SITE
7-3
Telephone Numbers
These fields are for the PBX/KTS system primary and secondary 
phone numbers.
Fax number
This field is where you can enter the sites FAX number
Administrator Name
This space is for the 
emaGEN Administrators name.
Administrator mailbox
This space is for the 
emaGEN Administrators mailbox. It is essen-
tial to enter the mailbox number, in order for the administrator to be 
able to use the remote access operations.
Number of Trunks
This entry is the number of Central...

76-110-0887/0, Issue 1
7-4
Number of Extensions
This is the number of extensions connected to the private telephone 
system.
Voice Mail Hunt Group Extension Number
This is the pilot number of the hunt group that the PBX/KTS uses to 
access 
emaGEN. This field is used for the paging feature. ema-
GEN
 announces the name of the subscriber, and asks the person to 
dial the number of the hunt group, in order to connect to the caller, 
which is waiting on hold.
Legal values:1 to 99999
Default:Blank...

Section 7:  SITE
7-5
7.3 THE SITE SETTINGS SCREEN
Figure 7-2   Site --> Settings screen
7.4 PARAMETERS ON THE SITE --> SETTINGS SCREEN
emaGEN has a built-in call queuing feature. When the auto-atten-
dant detects a busy event from an extension, it can be set to allow 
the caller to be placed on hold, in a queue. 
emaGEN will arrange all 
incoming calls to this extension in a queue, and will let each caller 
know their position in the queue. The system will try transferring the 
caller to the extension...

76-110-0887/0, Issue 1
7-6
Maximum Ports on Hold Allowed
This field determines the total number of ports in the system that are 
allowed to be placed on 
emaGEN hold simultaneously. This 
amount is the MAXIMUM regardless of the amount allowed in a 
given mailbox.
Time Interval Between Busy
This field controls the timer that determines how often 
emaGEN 
checks a held call to see if the called partys extension is still busy. 
This time is used in conjunction with the next field.
NOTE
This function is only...

Section 7:  SITE
7-7
7.5 SPECIAL KEY PARAMETERS ON THE SITE --> SETTINGS 
SCREEN
Directory Assistance Key
This field determines the digit that is pressed to have 
emaGEN 
present the directory of mailbox holders. Enter a space to disable the 
directory assistance option.
End Recording Key
This field determines the key press 
emaGEN recognizes as the sig-
nal from the caller to end a recording.
Skip Backward-Forward
This field determines the number of seconds that 
emaGEN will 
skip backward (rewind) / or...