Telrad Digital Emagen Unified Messaging System Manual

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Outbound calls prefix
This field is where you enter the digit or string of digits needed to ac-
cess an outgoing trunk group.
Direct dialing to extensions
This field is where you enter the necessary digit string that 
emaGEN 
will use to dial an extension directly, such as for message notification 
when no message waiting indicator system is available.
Default area code
This field is where you enter the default area code for the location 
where 
emaGEN is installed. This...

Section 9:  PBX
9-9
tempt.
After call screening
This field determines the digit sequence 
emaGEN will use to recon-
nect with a caller after the called station has refused to accept a 
screened call.
Pick up
Some PBXs require a connect sequence after 
emaGEN picks up to 
signal the connection is made. For this purpose we use the Pickup 
sequence.
Paging zone access code
This field is where you enter the paging zone code that 
emaGEN di-
als when a caller selects the paging option.
9.8.1 Message Waiting...

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message Waiting Indicator; ON/OFF.
These fields contains the PBX/KTS code used to turn the A Type 
message Waiting Indicator; ON/OFF.
Ty p e  B
These fields contains the PBX/KTS code to turn ON/OFF the B 
TYPE message lamp.
Dialing Characters
To make the dial code generic, we use some characters to indicate 
certain parameters:
1. E or X:  indicates the extension number to dial
2. M: Mailbox number
3. T: Total number of messages
4. N: number of new messages
5. S: number of...

Section 9:  PBX
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9.9 PBX TIMERS
Flash &
This field determines the time in milliseconds for 
emaGEN to use for 
a flash designated with this symbol (the ampersand) while process-
ing a digit sequence.
Pause ,
This field determines the time in milliseconds for 
emaGEN to use for 
a pause designated with this “,” (comma) in a digit sequence.
Extended pause ;
This field determines by the number of commas how long a flash is 
defined for “;”. In the field above, 
emaGEN  is told how long in milli-
seconds...

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condition to re-try a call-out operation.
Call out delay
This field determines how long 
emaGEN will wait before re-trying to 
call out a number if the first attempt was unsuccessful.
9.10 DISCONNECT DETECTION
NOTE
In 
unite systems, disconnect is not appli-
cable, so that disconnect detection can be
disregarded.
Silence on duration
This field determines the silence on duration time period for discon-
nect analysis.
Silence off duration
This field determines the silence off...

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sequence must be repeated before emaGEN decides that the caller 
has disconnected.
Max non silence duration
This field determines the time allowed for non-silence (i.e. Noise, 
particularly Dial Tone) to appear on the line before 
emaGEN dis-
connects. This is in order to distinguish between Disconnect and 
Speech.
Caller detection 
Some PBX systems do not indicate disconnect at all. In case the call-
er has disconnected at the beginning of the call, 
emaGEN can not 
know if there is...

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9.11 INTEGRATION PARAMETERS
Figure 9-2    PBX --> Integration screen
The following parameters are used in Full DTMF Integration only. If 
full integration mode is checked, 
emaGEN would expect to receive 
Touch Tones from the PBX. It  will then handle the call according to 
the table below. 
Full integration support
This field tells 
emaGEN whether or not to expect information from 
the PBX. Such information, in the form of DTMF strings or RS232 
Action:Enter the desired PBX...

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9-15
signaling, gives emaGEN information for processing the call.
For example, a digit string might tell 
emaGEN that the call is routed 
to voice mail from a busy or no answer extension (
emaGEN will an-
nounce to the caller that the extension is busy/unanswered and offer 
available options). If a DTMF string is not received, 
emaGEN will 
play the normal Welcome message. There are 20 different string en-
try fields for a total of 20 different action options.
Integration type
If you...

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Interdigit delay
This field determines the amount of time allowed between DTMF dig-
its. This timer is used when 
emaGEN is analyzing the incoming 
DTMF strings. Once 
emaGEN sees a period of time between digits 
that exceeds this value, it assumes that the PBX has stopped send-
ing digits and will now act upon the DTMF information already re-
ceived for processing the call.
Hunt group support
This field tells 
emaGEN if the telephone system ports are operating 
from a hunt...

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 S - source digit(s)
 E - target extension digit(s)
 L - line (trunk) digit(s)
 ? – Caller ID digit(s)
See the string examples below to get a good idea of how these pro-
tocols are set up.
DTMF String Examples:
***4EEE (No Answer) Action
No answer from EEE destination extension number. 
emaGEN expects ***4 and three extension digits. 
If the particular PBX has extension numbers of four digits, you 
should enter “EEEE” rather than “EEE” for three digit extension.
***3EEE (Busy)...