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Telrad Digital Emagen Unified Messaging System Manual
Telrad Digital Emagen Unified Messaging System Manual
Here you can view all the pages of manual Telrad Digital Emagen Unified Messaging System Manual. The Telrad Digital manuals for Communications System are available online for free. You can easily download all the documents as PDF.
Page 151
76-110-0887/0, Issue 1 11-10 before they end-up in the voice mailbox. In this case, emaGEN will serve as an attendant trying to locate the called party within the site. NOTE In order to enable a transfer to more than one extension, the transfer supervision field for this mailbox in Class of Service must be set to Full. See Class of service --> Incoming Calls --> Transfer Supervision, Section 12.3. Transfer Mode This field tells emaGEN whether or not to attempt to transfer calls to the physical...
Page 152
Section 11: MAILBOX 11-11 selves. After having recorded the callers name, emaGEN calls the mailbox owner and plays it back to the mailbox owner. The mailbox owner now has the option of accepting the call or refusing it. If the call is refused, the caller is notified by the system that the party is not available, then given the option to leave a message. Call screening is used for external call forward and follow me. NOTE This field only pertains to switches without a PBX-side call screening....
Page 153
76-110-0887/0, Issue 1 11-12 PA paging mode This field controls whether the mailbox owner initiate a call an- nouncement over the PA paging system. This feature can be used at all times (Always) or only during night mode (Night). If this feature is permitted, the procedure will occur as follows: Upon a Ring-No-answer condition, a caller is notified that the called party does not answer. The caller is offered an option to page the called party. The emaGEN system seizes another emaGEN port and...
Page 154
Section 11: MAILBOX 11-13 requests a one-time wake up call, as opposed to a normal wake up call which is used daily by the owner. The first field in Weekday and in Weekend is the activation switch, it can checked or unchecked. The next two fields are the call out num- ber and the call out time. Feature: This feature can be implemented by the mailbox owner (if permitted by COS) via the personal options menu -- callout options -- on your telephone set, Legal values:N/H; Y/N; Y/N; up to 11 digits...
Page 155
76-110-0887/0, Issue 1 11-14 11.7 CONVERSION TABLE Figure 11-4 Mailbox --> Conversion Table screen The conversion table is designed to allow the user to reroute a call to a predefined mailbox. For each touch-tone (single key press), the user can enter a mailbox number, and the call will be transferred to this mailbox as soon as a key is pressed (during or after the greeting for this mailbox). This table allows users to generate menus just by recording a greeting with the desired directives and...
Page 156
Section 11: MAILBOX 11-15 This field assures no conflict between the two tables. [1], [2], ... [9], [0] These fields instruct emaGEN to transfer the call to a specific mail- box or script mailbox in response to a single digit keyed by the caller. Options: In addition to redirecting the call to other mailboxes upon receiving a touch-tone, the user can put any of the following parameters in the conversion table. This will cause emaGEN to execute the task upon receipt of the particular Touch Tone. ...
Page 157
76-110-0887/0, Issue 1 11-16 caller. After the caller is prompted to enter their number, the call will terminate. emaGEN will relay it to the paging ser- vice. Record -- Record immediately. If this key is pressed, emaGEN will immediately begin recording the message and will skip the rest of the greeting. Fax --Transmit a fax. If this key is pressed, emaGEN will start receiving a fax and store it as a fax mail message. Language -- Change the language of the greeting the caller hears. EXAMPLE:...
Page 158
Section 11: MAILBOX 11-17 The scheduler also determines whether to activate the remote mes- sage notification immediately or at a later time. Figure 11-5 Mailbox --> Message Notification screen Message notification can be activated for: priority (urgent) messages only, external messages (messages left by callers outside of the system), regular messages and email messages. emaGEN is able to send remote message notifications to a total of 7 different locations, stored in bins. Each bin...
Page 159
76-110-0887/0, Issue 1 11-18 sage. NOTE The Mailbox owner can activate/deactivate this feature from the personal options menu, on their own telephone sets. 11.8.1 Bin information fields Bin This is the bin location that will be placed in the scheduler table for timed activation. Phone In this field you enter the phone number that is the destination to be dialed for message notification (associated with this particular bin number). It is not necessary to enter a dial-out prefix like 9 for the local...
Page 160
Section 11: MAILBOX 11-19 ,: Pause Ty p e This field tells emaGEN what dialing method to use. The choices are: Internal: Used for dialing internal extension numbers in the local PBX system. External:Used for dialing numbers external to the PBX system. emaGEN will automatically use a dial-out prefix programmed in the PBX Parameters --> Dial Stings --> Outbound Calls Prefix field. After dialing, emaGEN will analyze the results of the dial- ing, and decide if another call is needed (busy, no...