Telrad Digital Emagen Unified Messaging System Manual

76-110-0887/0, Issue 1
10-4
Normal operation mode
These fields determine which mode the selected department will op-
erate in Normal conditions. Each mode can contain different main 
greetings, different operators and different script routings.
When in Automatic mode, 
emaGEN responds by routing the calls 
according to the internal clock and the working hours table described 
below.
When set manually for Day, Night, Lunch or Emergency Mode, 
ema-
GEN
 routes the calls based on the specific set of...

Section 10:  DEPARTMENTS
10-5
caller.
Operator mailbox - Day/Lunch/Night
This field contains the Operators mailbox number. The extension 
number of the operator should be entered when defining this mailbox 
(in Mailbox administration), and so when a transfer to an operator 
is requested, 
emaGEN tries the extensions specified for this mail-
box (in case there is more than one extension specified, 
emaGEN 
will try all the specified extensions).
Rings before answer Day/Night
This field determines the...

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Language digit
If an alternate language is being used, any time while listening to the 
opening message a caller can select this digit and toggle between 
the two languages.
NOTE
It is important to make mention of this digit
when recording the opening message.
WARNING 
Do not conflict with other entries in the con-
version table!!!
10.3 DEPARTMENT --> PROPERTIES DIRECTORY MODE
Play directory
These fields are used to control the directory assistance list feature. 
In addition...

Section 10:  DEPARTMENTS
10-7
a three digit entry. The # key will not be active.
When using the Prerecorded and List options, the caller will be 
prompted to enter a three digit entry or press the # key to listen to a 
list of names.
When using the Prerecorded only and List only options, the caller 
will hear a list of names. There will be no further input of digits. 
10.4 DEPARTMENT --> WORKING HOURS
Figure 10-2    Department --> Working Hours screen
Opening
This is the time that the Day Mode starts....

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Lunch time
This is when the Lunch period begins. If not used, enter 12:00AM.
Lunch over
This is the time that the Lunch period ends.
Closing
This is the time that the Night Mode starts.
10.5 DEPARTMENT --> PROPERTIES CONVERSION TABLE
[1], [2],...[9] -- Single digit dialing
Each of these fields instructs 
emaGEN to transfer the call to a spe-
cific mailbox or script mailbox in response to a single digit keyed by 
the caller. The conversion table is used in conjunction with the...

Section 10:  DEPARTMENTS
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10.6 DEPARTMENT --> DIRECTORY ASSISTANCE
Figure 10-3    Department --> Directory Assistance screen
The Directory Assistance screen is used for two purposes:
 Speech recognition Automated Attendant
 Key Press Directory Assistance
Names can be imported from the mailbox list, and you can also enter 
new names into this list and associate them with mailboxes.
10.6.1 Speech recognition automated attendant
You can define for each name in this table, based on the operation 
mode...

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words “message Jim” the call will be transferred to mailbox 102 to 
leave a message, and upon recognition of  the  words “user Jim” the 
caller will be prompted to enter the password in mailbox 102.
You may define multiple names pointing to the same mailbox. By this 
you can have the same user be accessed through their first name, 
last name or any combination as well as nicknames or department 
names.
10.6.2 Key press directory assistance
When callers request the directory...

Section 10:  DEPARTMENTS
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10.7 SETTING UP SPEECH RECOGNITION
NOTE
In order to assure proper functioning of the
Speech Recognition feature, it is recom-
mended that adequate memory be installed
in the 
emaGEN-PC. 
128 MB memory should be added to an
emaGEN-PC with an initial memory of 128
MB, for every four additional voice ports
installed in the system -- when upgrading
from the initial four voice ports.
Speech recognition works by training the system to recognize names 
and pronunciations. It is...

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Figure 10-4    Site --> Speech Recognition screen
On this screen, you can add and remove names to/from the list. 
Add all the names you would like to add to the pronunciation list. 
Each name corresponds to a prompt number, which you use to 
record the name through the phone (see Section 10.7.2, below). 
Names should be entered without spaces. 
Examples:
 To add the name “John” to the table, select a prompt number 
and type: 
                                JOHN
 To add the...

Section 10:  DEPARTMENTS
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10.7.2 Adding names to the pronunciation table
1. Call into the system and enter as an administrator.
2. Select option 9 from the administration menu – Speech recogni-
tion.
You will then be prompted to enter a file number. These numbers 
correspond to the numbers you entered in the Directory Assis-
tance table in Section 10.6, above.
After selecting the file number, you can record it, add to pronun-
ciation file, remove from the pronunciation file or listen to the 
name...