Telrad Digital Emagen Unified Messaging System Manual

76-110-0887/0, Issue 1
9-18
No answer
The caller will be sent directly to the message-taking menu for the 
mailbox which 
emaGEN attempted a transfer to but received a no-
answer condition.
Take msg.
The caller will be sent directly to the message-taking menu for the 
mailbox which 
emaGEN attempted a transfer to, but received a re-
fusal such as a do-not-disturb signal.
Enter M.B.
The caller will be sent directly to get password prompt. This condition 
occurs when there is a MSG button set up on the...

Section 9:  PBX
9-19
9.12 CONFERENCE SEQUENCE
The conference sequence is used to connect a caller to a subscriber 
in a remote location. The Automated attendant allows transfer of a 
call to a remote location instead of an external extension, defined in 
the Mailbox --> Properties --> Follow me field; see Section 11.5. 
The conference sequence, using the following parameters, puts the 
caller on hold, grabs another line, dials the remote telephone number 
and conferences the calls (normally the calls are...

76-110-0887/0, Issue 1
9-20
reconnect the caller if a busy is received from the remote location.
Reconnect if no answer
This field contains the sequence of digits that 
emaGEN must dial to 
reconnect the caller if a no answer is received from the remote loca-
tion.
Mode
The mode determines whether 
emaGEN will:
a. stay on the line as a third party making a conference (Super-
vised).
b. disconnect after connecting the two parties from within the PBX- 
CO line to CO line (Non Supervised)
.
Legal values:0,...

Section 9:  PBX
9-21
9.13 TRUNK INTEGRATION TABLE
Figure 9-3    PBX --> Trunk Integration screen
emaGEN has the ability to identify up to 64 different incoming trunk 
codes and use them to direct incoming calls to a specific department 
for processing. If the PBX has the capacity to send a code in the 
DTMF sequence, 
emaGEN will use this code to identify what de-
partment a given call is to be sent to. This functionality allows all 
ports to be non-dedicated, providing the most efficient use of the...

76-110-0887/0, Issue 1
9-22
Department
This field tells 
emaGEN what department to use when the related 
trunk code is received by 
emaGEN.
9.14 RS232 INTEGRATION TABLE
Figure 9-4     PBX --> Serial Integration screen
emaGEN supports four different com ports, which can be set inde-
pendently. The com port default is com1. Each of the following fields 
is applicable in all four com ports.
Active
This field determines if the port is available for data send and receive 
or it is idle.
Protocol
This field...

Section 9:  PBX
9-23
Channels
This field determines for which channels this com port is receiving 
data. 
emaGEN can be set to receive data from different devices, 
each device corresponding to different channels (voice ports). 
NOTE
It is necessary to assign 10 more channels
than actual voice channels, as the system
also uses virtual channels for some opera-
tions.
Baud rate
This field determines the baud rate in which the signaling occurs.
Parity
This field determines the parity of the data...

76-110-0887/0, Issue 1
9-24
Stop bit
This field determines the stop bit for the data interchange.
Word length
This field determines the word length (in bits) for the data inter-
change.
Xon / Xoff
This field determines transmission type.
Rx / Tx size
This field determines transmission capacity.
DTR / RTS
This field determines the signaling method
.
Legal values:1 / 2
Default:1
Action:Click the button.
Legal values:7 / 8
Default:8
Action:Select 7 or 8.
Legal values:Xon / Xoff
Default:70/30
Action:Use...

10-1
Section 10 
DEPARTMENTS
10.1 DEPARTMENT DEFINITION
Figure 10-1   Department --> Properties screen
The Department definition is used to configure the automated atten-
dant aspect of each department. In most cases you will use only one 
department, which will be the site’s automated attendant. 

76-110-0887/0, Issue 1
10-2
The department activated for each port:
 is defined in the PBX --> Port Definition (“Department” Column 
on PBX --> Port Definition screen, see Section 7) 
or 
 can be dynamically set using a PBX Integration Line command 
(on the PBX --> Trunk Integration screen, see Section 8.11).
NOTE
If a call comes in and integration informa-
tion sent by the PBX routes the call to a
specific mailbox, the main automated atten-
dant will not be activated.
The automated attendant greetings...

Section 10:  DEPARTMENTS
10-3
While the user is listening to the automated attendant greeting, you 
want to provide them with one-touch dialing in addition to the ability 
to dial a mailbox number or press 0 to reach the operator.
The one-touch dialing is defined in the conversion table.
For each digit option you want to use as a one-touch number, assign 
a mailbox number -- in the Department --> Properties --> Conver-
sion Table. 
The automated attendant will execute the routing to this mailbox.
NOTE...