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Telrad Digital Emagen Unified Messaging System Manual
Telrad Digital Emagen Unified Messaging System Manual
Here you can view all the pages of manual Telrad Digital Emagen Unified Messaging System Manual. The Telrad Digital manuals for Communications System are available online for free. You can easily download all the documents as PDF.
Page 91
76-110-0887/0, Issue 1 7-8 7.6 SECURITY PARAMETERS ON THE SITE --> SETTINGS SCREEN Administrator Password This number is required for access to all System Administrator func- tions. The password can contain up to 4 digits. Mailbox This field tells emaGEN how many digits make up a valid mailbox number. This value is used to determine if a caller has dialed a mail- box number or a conversion table digit. Extension Length This field determines the emaGEN PBX extension numbers length. Password Length...
Page 92
Section 7: SITE 7-9 periods are. There can occur a situation in which the time greeting is “Good morning” yet the department greeting still indicates that the office is closed (night mode - set in department definition) - e.g. 05:00 AM. 7.8 HOUSEKEEPING PARAMETERS ON THE SITE --> SETTINGS SCREEN emaGEN has a house keeping mechanism, which cleans old mes- sages, according to parameters defined in class of service. Day This field entry determines on which day the house keeping will be performed....
Page 93
76-110-0887/0, Issue 1 7-10 7.9 SYSTEM PARAMETERS ON THE SITE --> SETTINGS SCREEN System Time Out This is the duration of the time period after playing a system prompt that emaGEN gives the caller to key in the desired number of an ex- tension. If no input is received during this time period, emaGEN continues on to the relevant NO-RESPONSE action. Recommended duration: 3 to 6 seconds. Script Time Out Script: This is the duration of the time period after playing a script menu that emaGEN gives the...
Page 94
Section 7: SITE 7-11 Page Wait This field determines the duration (in seconds) of the paging feature. This is the time a caller can wait on the line while emaGEN is paging a subscriber. If the subscriber has not contacted the system within this amount of time, the caller is prompted that the subscriber is not available. 7.10 CALL OUT PARAMETERS ON THE SITE --> SETTINGS SCREEN When emaGEN performs a Call Out, such as wake-up call, remote message notification, etc., it dials out on outside trunk...
Page 95
76-110-0887/0, Issue 1 7-12 7.11 PUBLIC ANNOUNCEMENT PARAMETERS Figure 7-3 Site --> Public Announcement screen emaGEN has the ability to activate the public announcement (PA) feature of the PBX. This allows the following emaGEN features: First, if a mailbox owner is away from his/her phone, he/she can be paged within the location and receive their calls at a phone else- where in the building. Second, emaGEN can be programmed to make up to eight special pre recorded announcements to be played...
Page 96
Section 7: SITE 7-13 Day This field determines the day(s) on which a scheduled PA announce- ment will be made. P. A . T i m e This field sets the time for a scheduled announcement to be made . P.A. Zone This determines the P.A. zone access code to which an announce- ment is directed. The access code MUST match the desired PBX paging access code. 7.12 HOLIDAY SCHEDULE Figure 7-4 Site --> Holiday Schedule screen Legal values:Daily, None, Day of week Default:None Action:Select from the drop box. Legal...
Page 97
76-110-0887/0, Issue 1 7-14 emaGEN allows you to pre-program up to 16 holiday messages and their dates into the system. When the internal calendar matches one of these dates, the appropriate holiday greeting will be broadcast to the caller. The appropriate operation mode defined in the Holiday Operation Mode field in Department Definition will become active as well. After the holiday message is played, the defined department greetings will begin. Holiday name This is the ID number for the available...
Page 98
Section 7: SITE 7-15 7.13 CID ROUTING Figure 7-5 Site --> CID Routing screen The CID Routing table allows you to route calls based on the caller ID information. You can use a complete number or a partial number (which includes only the area code, or area code + exchange). You can bind each number in this table with a specific mailbox (which can also be a lead number for an ACD group or a script mailbox). You can also specify the type of action to be taken with this number. For example, you can...
Page 100
8-1 Section 8 PBX PORT DEFINITION 8.1 GENERAL Figure 8-1 PBX --> Port Definition screen The Port Definition menu defines the emaGEN port parameters on the PBX --> Port Definition screen, as follows. 8.2 PORT PARAMETERS Extension This is the extension number to which the particular port is connect- ed. Legal values:1-7 digits Default:Blank Action:Enter the related extension number