Telrad Digital Emagen Unified Messaging System Manual

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4-2has already detected DTMF during the call, and it knows the caller has a 
Touch Tone phone. In cases where 
DTMF is not detected by 
emaGEN at 
the open ing greeting point, when the caller does not respond to the 
prompts, 
emaGEN will transfer the call to the No response Operator, 
specified in the  Departments --> Properties --> No response mailbox  
field.
4.3.3 Too many Errors
The system counts the number of e rrors (incorrect key entries) that a user 
makes while...

Section 4:  OPERATION4-3
4.4 FIRST-TIME USER TUTORIAL
Upon entering the mailbox as a subscriber for the first time, emaGEN 
greets the mailbox owner with a tutorial. The subscriber is prompted to 
record a name, personal greeting and private password. 
After having completed this tutorial, the subscriber:
 is now in the directory,  and
 hears the subscribers menu.
4.5 DIRECTORY TREE
/usr/emaGEN/bin -- Executable files 
/usr/
emaGEN/vox -- Voice files
/usr/
emaGEN/vmdat -- Data files
/usr/...

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5-1
Section 5 
SYSTEM ADMINISTRATION
5.1 GENERAL
emaGEN system administration is done remotely using standard 
web based tools. You can connect to the system through a direct 
connect data cable, over an Intranet or the Internet, using a null mo-
dem cable or a standard modem.
There are several administration tools at your disposal:

emaGEN T3adm – a configuration utility to help you setup the 
network and start / stop the system. 
emaGEN T3adm is exe-
cuted from telnet / HyperTerminal.

emaGEN monitor...

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 create a direct PC-to-PC connection with a crossover data cable, 
as shown on the right, in Figure 5-1, below.
Figure 5-1   Crossover Cable Diagram
A data connection will ensure that TCP/IP protocol is running and will 
enable ftp, web browsing and telnet. 
For a data connection, you will need to know the IP address and sub-
net mask of 
emaGEN.
5.2.2 Modem connection
emaGEN is configured to accept remote administration via modem. 
Make sure a modem is connected or installed...

Section 5:  SYSTEM ADMINISTRATION
5-3
7. Click the “done” button (in Windows 98 click the “Continue” but-
ton), after which a new connection icon should appear in
the local machines task bar, which means you have established 
a TCP/IP connection with the remote machine.
8. Open an Internet browser, and enter in the URL line the remote 
IP address (192.168.0.100) to see the Web Controller adminis-
tration site. 
B. Creating a dial-up account from windows 2000
1. Right-click “My Network Places”, select...

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9. Click “OK”.
10. Click “Next”.
11. Enter the 
emaGEN modem number.
12. Click “Finish”.
5.2.3 Null-Modem connection
You can use a null modem cable to connect to the communication 
port on 
emaGEN. This connection will work regardless of an IP ad-
dress, and you can use it in case the IP connection is not functional 
or the IP address of 
emaGEN is unknown. 
NOTE
You will not be able to use the 
emaGEN
WebController and ftp access to the system
using null-modem, as it is not an...

Section 5:  SYSTEM ADMINISTRATION
5-5
5.4emaGEN T3 Adm
The emaGEN T3adm is an administration and setup utility. It will en-
able you to change IP configuration, start and stop 
emaGEN, shut-
down the system and change low level 
emaGEN parameters.
To run the 
emaGEN T3adm program, proceed as follows.
5.4.1 Logging in – “telnet”
To run the 
emaGEN T3adm program you need to be logged on to 
emaGEN using telnet. 
To run telnet:
1. open a command prompt in windows and type:
telnet 
emaGENIPAddress
where...

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The default password is: tenecs
You are now logged in as a super user and ready to use 
emaGEN 
T3adm.
You will get the main administration menu: 
emaGEN Basic Admin-
istrator Program.
You will have the following options:
1. Start/Stop 
emaGEN Services
2. Load tone file(s)
3. Change registry keys
4. Basic network configuration
5. System backup
6. System monitor
7. A1 Info
8. Verify Installation
9. Shutdown system
x.   Extra stuff
q.   Unix shell
At any time -- while in the...

Section 5:  SYSTEM ADMINISTRATION
5-7
NOTE
It is recommended to wait approximately 15
seconds after stopping a service before
restarting it, to allow all the program com-
ponents to shut down.
Option number 5 will allow you to select the startup mode for each 
server.
When using the 
emaGEN VM main voice processing server, only, 
you can select Manual or automatic. The default setting is automatic, 
which means the server will start to work upon startup of the system.
5.4.4 Network configuration --...