Telrad Digital Emagen Unified Messaging System Manual

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Department
This field determines which department files are played when a call 
is answered by 
emaGEN.
Receive calls
This field determines if the port is allowed to receive incoming calls.
Initiate calls
This field determines if the port is allowed to initiate outgoing calls. 
You can specify for each port which type of callout activity it is al-
lowed to perform: turn on/off message waiting lights (MWI), call out 
to pager, cell phone or any other external number (CallOut) or...

Section 8:  PBX PORT DEFINITION
8-3
Card type
This field determines if the port is voice dedicated, FAX dedicated, or 
combination voice/FAX. This information is important for the config-
uration of the fax-on-demand and fax mail options (See Fax Instruc-
tions). 
PBX type
This field determines which PBX configuration to use for each port. 
emaGEN can support two different PBXs per system.
Legal values:Vo ic e,  Voi ce  + F ax ,  F ax  on ly
Default:Vo ic e
Action:Select from the drop box.
Legal...

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9-1
Section 9 
PBX
9.1 THE PBX --> PARAMETERS SCREEN
Figure 9-1    PBX --> Parameters screen
  

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9.2 GENERAL PBX PARAMETERS
PBX model
This field identifies the PBX system model. 
Most parameters you will not need to change, as the default values 
are correct for the specific PBX. 
A successful installation begins with a good PBX integration. There 
are several issues to be addressed when integrating with a PBX:
1. Proper Disconnect.
2. In-band integration information is in place.
3. Transfer to extensions is successful.
9.3 DISCONNECT 
NOTE
In 
unite systems, disconnect is...

Section 9:  PBX
9-3
2. Disconnect string – Some PBXs will send a string of touch-tones 
immediately before dropping the call (but not necessarily drop 
the current). 
To detect this string, in PBX --> Parameters --> Disconnect 
Detection --> Disconnect string field, enter the required 
string. 
If the string is unknown to you, use a touch-tone grabber to 
detect the digits or consult technical support.
NOTE
The Micro detects a continuous noise. To
trigger this mechanism, any noise with suffi-
cient...

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9.4 IN-BAND INTEGRATION
Most modern PBXs will send in-band touch-tones at the beginning of 
a call to instruct the voice mail system how to handle the call. 
Check the PBX --> Integration --> Integration Parameters --> Full 
integration support field. 
emaGEN will wait, either, 
 a specified amount of time (PBX --> Integration --> First tim-
eout field), 
or 
 for a specified amount of digits (PBX --> Integration --> Inte-
gration Parameters --> Maximum protocol length...

Section 9:  PBX
9-5
b. The PBX is sending digits to emaGEN in the beginning of 
the call. Use a test set, a touch-tone grabber or the flow con-
trol screen.
c. A mailbox corresponding with the extension you are calling 
to exist.
d. There is an entry in the PBX integration commands for “Take 
Msg.”
e. If you are sure digits are being sent to 
emaGEN, check that 
the digits correspond with the “Take Msg.” command, and 
that you have EEE in the place of the extension number you 
are receiving (EEE...

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PBX --> Parameters --> Timers --> Flash timer field and 
PBX --> Parameters --> Timers --> Normal Pause field.
If the flash timer is not set correctly, transfers will result in a 
hang up.
To check call transfer, simply call the main auto attendant and press 
the mailbox number. 
emaGEN will transfer you to the extension. 
Make sure to pick up the extension and verify the call is connected. 
If transfer is not working properly, check the following:
1. If you dialed a mailbox...

Section 9:  PBX
9-7
To check if MWI is working properly, leave a message in a mailbox 
and verify the MWI went on. Then enter the mailbox as a subscriber, 
delete the message and verify the MWI went off.
If MWI is not working properly, check the following:
1. The mailbox MWI field, Mailbox --> MWI (Message Light) is set 
to A.
2. In PBX Port Definition -- Section 8 -- you have defined a port 
allowed to initiate calls, and this port is within the active ports of 
the system.
If you see on the Status...