Telrad Digital Emagen Unified Messaging System Manual

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Section 11 
MAILBOX
11.1   MAILBOX MAINTENANCE
The most basic element of the system, the mailbox, is created and 
maintained thru the Mailbox --> Properties screen, shown in Figure 
11-1, below.
 
Figure 11-1   Mailbox --> Properties screen
  

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11.2   ESSENTIAL FIELDS TO SET WHEN 
CREATING NEW MAILBOXES
•Department: Make sure you use a valid department number.
Extension number: By default, the first extension number is simi-
lar to the mailbox number.
Class of Service: Make sure you enter a valid class of service.
Last/First Name: This will identify the mailbox to callers using the 
directory assistance feature.
Message Waiting Indicator (MWI): Select the type of message 
waiting indicator – most digital phones...

Section 11:  MAILBOX
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Figure 11-3   Create New Mailbox screen 
2. Fill in -- on the Create New Mailbox screen -- the number of the 
New Mailbox you want to create.
3. Select -- in the Copy From field drop box -- the number of the 
existing mailbox from which you want to copy the information for 
the new mailbox. 
4. Check the Copy Conversion Table, if desired.
5. Fill in the New Password for the new mailbox. 
6. Click the [CREATE] button. 
The new mailbox is created and saved in the database.
To add...

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Message Light
This field controls the message waiting light for each mailbox. There 
are three different message light methods you can use for each mail-
box:
A - use the codes programmed for type A fields in PBX -- 
Parameters --> Dial Strings --> MWI; see Section 9.6.1.
B - use the codes programmed for type B fields in PBX -- 
Parameters --> Dial Strings  --> MWI; see Section 9.6.1.
R - ring the primary extension (1) of the mailbox at the interval 
set in the corresponding...

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This code will be used in addition to the first MWI and second MWI, 
unless they are explicitly disabled -- by being set to N.
Department
This field relates the mailbox to a specific department, thereby giving 
the mailbox certain department properties, including the operator 
number, working hours and the department main menu. When a call-
er exits a mailbox (For example: after leaving a message and press-
ing a key to save it, or when accessing a message only mailbox and...

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• Script mailbox
A script mailbox can contain pre-programmed sets of instructions 
that control a callers options while they are in the mailbox.  It is 
possible to create custom applications with relative ease, by uti-
lizing simple scripting tools available in a menu.  Either the sys-
tem administrator or the system installer can perform this 
programming. See Section 14, Scripts, for more information.
Administrator mailbox 
An Administrator mailbox is a regular message...

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Last Name
This field is where you enter the mailbox holders last name, or a 
specific department name, such as Accounting.
First Name
This field is where you enter the mailbox holders first name.
NOTE
The Directory Assistance feature is pro-
grammed in Section 10.6 under Depart-
ments. You can import the names from the
mailbox table into the directory assistance
table. Only names which appear in the
directory assistance table will be included in
the list. 
When using directory...

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Message monitor duration 
Some PBX’s allow for a message monitor function. The message 
monitor (also known as “Answering machine emulation”) allows the 
owners to screen messages left in their mailboxes and access a call-
er out of voice mail by pressing a key. This timer defines the duration 
in which the message will be heard over the user’s speakerphone. 
The range is between 1 and 999 seconds. Click the unlimited check 
box for unlimited monitor time.
Language
You can set...

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box. However, you can specify other types of messages by checking 
the different message type option fields.
You can define a delay timer, after which the message will be copied. 
If the message was heard by the mailbox owner before this timer ex-
pires, the “copy to” operation will be cancelled for this message.
Applications:  A sales manager wants to have a copy of all messages 
left in a salespersons mailbox copied to his mailbox for later review 
and follow-up.  More than...