Telrad Digital Emagen Unified Messaging System Manual

76-110-0887/0, Issue 1
14-2
The Mailbox --> Script screen appears, as shown in 
Figure 14-1, below.
Figure 14-1   Mailbox --> Script screen
Scripts are composed of Action Lines. They always begin on line 1 
and can contain up to 15 lines. Longer scripts can be created by ex-
ecuting a TRANSFER to another script located in another SCRIPT 
mailbox. This process allows for great flexibility and restrictions on 
the length and complexity of a script are eliminated.
A script line consists of two main...

Section 14:  SCRIPTS
14-3
14.3 RECORDING A SCRIPT VOICE FILE
1. Enter the script mailbox as a subscriber -- with #. 
2. Follow the prompts to record a line file. 
3. Record the file you desire. The file will be saved under the cor-
rect subdirectory and name.
NOTE
Voice files are needed for script operations.
These files should be recorded in a quiet
location using the telephone handset. 
Most speakerphones normally have poor
voice quality. Although such a recording is
possible for 
emaGEN, it is not...

76-110-0887/0, Issue 1
14-4
Action column
This field determines the action that 
emaGEN is to take if a caller is 
directed to this line. For each action function there can be a suc-
cessful result or an error. 
Accordingly, the OK and ERR fields are provided to handle the 
result of the action, whether it is successful (OK) or faulty (ERR). 
The Action Function Descriptions in Section 14.4.1, below, describe 
what each function does, and what possible results it might have.
14.4.1  Action Function...

Section 14:  SCRIPTS
14-5
Play
This function is used simply to play a message -- the one corre-
sponding to the message number.
OK:If the message exists and was played.
ERR:If the message does not exist.
PLAY (NUM)
This function is a line which anticipates an entry of digits from the 
caller and then plays the file located by the digits entered (which was 
earlier recorded with the RECORD (NUM) function). The number of 
digits is set in the corresponding [Param] field.
The PLAY (NUM) function is very...

76-110-0887/0, Issue 1
14-6
NOTE
In all the above cases of recording, playing
and deleting, the flag /box# may be used
after the number n, in order to record to a
different mailbox rather than the current
one, and play & delete from a different box.
For Example: Record(Num) 4/box0000100
-- record a 4 digit named file into mailbox
0000100).
Transfer
This function is usually reached from a MENU 1 DIGIT choice selec-
tion. It enables a caller to be directed to a regular mailbox, another 
script for further...

Section 14:  SCRIPTS
14-7
 T!n Transfers to a fixed extension number n (not to a mailbox).
 Tn Transfers to a fixed mailbox number n.
Example: Transfer T345 - transfers to mailbox 345.
Msg. to Mbox
After the completion of an interview session in a script mailbox (a 
set of RECORD commands), use this action to save the message in 
a different mailbox (other than the script mailbox itself). 
You will then be able to listen to the messages when entering the 
mailbox as its owner.
OK:The notification to...

76-110-0887/0, Issue 1
14-8
Parameters
 D  - Day and the day numbers -- for example: 
  D1234567)
 C  - Date and the range of dates MMDDMMDD
Parameter examples
 C01010331  - between Jan 01 and March 31
 C01      - any day in January
 C0105   - only on January 5th
 C0005  - any fifth of the month
 Default time - for example, 
  0900-1500 - between 9am and 3pm
Parameters
D - Day and the day numbers (Example: D1234567)
C - Date and the range of dates MMDDMMDD
     (Example: C01010331 -- between Jan...

Section 14:  SCRIPTS
14-9
Numeric entry column fields 1 to 9, 0, *, #
When used in conjunction with Menu 1 Digit this field is a translator. 
The caller presses a digit and the digit is translated by 
emaGEN 
into a number (one or two digits long) that directs the caller to 
another Action Line, or hangs up if 99 is entered.
14.4.3 Script function examples
EXAMPLE 1:
Script Function:  Personnel Interview
emaGEN can perform preliminary job interviews. A newspaper ad 
can instruct callers to call a number...

76-110-0887/0, Issue 1
14-10
Record - 10 seconds
5 05 Thank you for your time. We will now connect 
you to a live operator. 
Transfer to fixed extension 345.
EXAMPLE 2:
Script Function:  Automated Attendant 
and Customer information
The Script Generator can be used to replace the main menu greet-
ing and at the same time serve as a Customer Information System. 
In this example, a customer can call in to a repair shop to check the 
status of a repair by entering the receipt number. After entering the...

Section 14:  SCRIPTS
14-11
Receive two digits, transfer to 2xx
5 05 Please enter receipt number and record after 
the tone”
Receive four digits and record repair status
6 06 Please enter subscriber number
Receive three digits and transfer to the sub-
scriber’s extension
7 06 Please enter subscriber number
Receive three digits and enter as the sub-
scriber
8 06 Please enter subscriber number
Receive three digits and leave a message to 
the subscriber
9 07 Please hold
Enter as Supervisor
10 07 Please hold...