Telrad Digital Emagen Unified Messaging System Manual

76-110-0887/0, Issue 1
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15.3.14 Mailbox administration
The mailbox administration menu -- accessed from the Administra-
tion menu -- announces:
to add a mailbox Dial-2; to delete a mailbox Dial-3; to edit a mailbox 
Dial-4; to reset message waiting indicator Dial-5.
2
for system 
date
emaGEN prompts you to “enter a two digit 
month” -- Enter month. 
emaGEN then prompts you to “enter a two 
digit day” -- Enter day. 
emaGEN then prompts you to “enter a two 
digit year” -- Enter year.
*exit To exit at...

Section 15:  THE SYSTEM ADMINISTRATOR
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15.4 GENERAL COMPANY VOICE PROMPTS
 
5
to reset 
message 
waiting 
indicator
In case the phone system is shut down, and all 
message waiting indicators go off, this feature 
allows the administrator to order 
emaGEN to 
check all the mailboxes, and light message wait-
ing indicators for all the mailboxes with mes-
sages in them. As soon as you dial 5, the feature 
starts working and adjust all mailboxes.
Description
A.These are the first prompts played in the...

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E.This prompt, if recorded, is designed to instruct a caller to 
take different actions intended specifically for night time 
(usually after working hours). This prompt will be played 
when the system enters into the night mode (either manually 
or when the automatic mode switches to the night setting) 
when different extensions are assigned to answer as opera-
tor and alternate  operator. This prompt is available to all nine 
departments as numbers 141 through 149.
F.This...

Section 15:  THE SYSTEM ADMINISTRATOR
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K.291-299 - Directory Assistance List
emaGEN allows each department to record the list of all the 
mailbox owners and their mailbox number, to be played in 
directory assistance when the caller requests a list of all 
members.
-- Department 1 - 291 -- Department 6 - 296
-- Department 2 - 292 -- Department 7 - 297
-- Department 3 - 293 -- Department 8 - 298
-- Department 4 - 294 -- Department 9 - 299
-- Department 5 - 295
L.291-299  -- ACD-Queue announcements...

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16-1
Section 16 
VOICE PROMPTS
16.1 GENERAL
System greetings are recorded in OKI32 format (Dialogic VOX 
8000hz sampling, mono, 16 bit). 
All greetings are recorded using the system administrator option 
number 2 – record prompts.
The voice prompts for each language are stored in a separate direc-
tory, and the extension of the file name represents the name of each 
language. For example, the file name extension is:
ENG for English; 
FRE for French; 
 SPA for Spanish.
Each department has its own set...

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16.2  VOICE PROMPT LIST
Voice Prompt No. Description/Wording Example
100.ENG Good morning
101.ENG Good afternoon
102.ENG Good evening
111.ENG through 
11999.ENG Main greeting for each department.
Thank you for calling 
emaGEN
.
121.ENG through 
12999.ENG Day Time Action for Each Department.
With a touchtone phone you may dial your 
partys extension at any time. For directory 
assistance dial 9, or hold for an operator.
131.ENG through 
13999.ENG Lunch Time Action for Each...

17-1
Section 17 
REPORTS
17.1 REPORT TYPES
emaGEN features various statistical reports, enabling the adminis-
trator to keep track of system activity.
The reporting tool is a web based tool, and can be viewed using any 
standard Internet browser. You can use all the standard browser op-
tions to browse, print or save the report to a file.
To access the Reports --> Main Menu screen, shown in Figure 16-
1, below:
 simply point your browser to the IP address of 
emaGEN, 
or
 in the local machine, use...

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17.2 MAILBOX LIST 
This report includes the following basic information about each mail-
box on the system.
17.3 MAILBOX USAGE
This report provides information about incoming calls to each mail-
box. It may be viewed in three different ways.
17.3.1 Mailbox usage by date 
Select start and end date for the report.
The report shows all calls to each mailbox between the two selected 
dates.
17.3.2 Mailbox usage daily 
Select start and end date for the report.
The report shows all...

Section 17:  REPORTS
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17.3.3 Mailbox usage daily detail
Select start and end date for the report.
The report is similar to the Mailbox usage by date report, in addition 
to which it includes day of week, time, port and user.
17.4 SYSTEM GROUP LIST
This report shows all groups in the system and the mailboxes includ-
ed in each of them.Mailbox:Mailbox reported
Call:Sequential number of the incoming call, reset 
each day
Date:Date of incoming call
WD:Day of the week
Time:Time of day, ???NOT CLEAR --...