Telrad Digital Emagen Unified Messaging System Manual

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11.12  FORWARDING OPTIONS
Forwarding Options definitions are made for each mailbox on the 
Mailbox --> Forwarding Options screen -- shown in Figure 11-9, 
below.
Figure 11-9   Mailbox --> Forwarding Options screen
emaGEN has a smart routing mechanism, by which you can control 
the routing of the caller according to the conditions of the call. 
There are three defining conditions: 
 operation mode, 
 call origination  
 call result. 
You can route the call according to the...

Section 11:  MAILBOX
11-31
 If the call arrived into emaGEN in the form of system integration 
(for example: a DID call that resulted in no-answer condition and 
forwarded to voice mail), it is considered a System condition.
Please note that the Forwarding Options table is checked by 
ema-
GEN
 before the actual greeting is played. 
11.12.1 Actions
You can specifically define what action to take upon each condition 
described above. The possible actions are:
Main Menu – send the caller back to main...

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12-1
Section 12 
CLASS OF SERVICE
12.1 GENERAL
Each Mailbox must be assigned a specific Class of Service (COS), 
which controls its activities. 
The Class of Service is defined on the Class of Service screen  -- 
shown in Figure 12-1, below.
The system default COS is 1. 
emaGENT3 can maintain a total of 
999 different classes of service.
The Class of Service screen can be accessed by any of the following 
methods:
 Click the Class of Service link -- on the Web Controller Main 
Menu screen, shown in...

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Figure 12-1   Class of Service screen 

Section 12:  CLASS OF SERVICE
12-3
12.2 PERSONAL OPTIONS
Greeting maximum length
This field determines the maximum length allowed for recording the 
mailbox greeting. 
Unlimited greeting length
For an unlimited greeting length, check the unlimited greeting length 
field.
Allow group messages
This field determines whether the mailbox user is allowed to send 
messages to mailbox groups. Groups are defined in the Group Lists 
section.
Allow wakeup calls
This field determines if Wakeup call is allowed for...

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Play new messages automatically
When New Messages is checked, if there are new messages, 
ema-
GEN
 will automatically start playing the messages, without waiting 
for a command from the user, Otherwise, the user has to press 1 in 
the main menu to listen to messages and 1 to listen to new mes-
sages.
Message delete confirmation
This field determines whether 
emaGEN will prompt the caller to 
press a key to confirm deletion of a message.
Auto save
For future use.
Post greeting...

Section 12:  CLASS OF SERVICE
12-5
Play envelope information Before / After message
This field determines whether 
emaGEN will play the envelope 
information either before or after the message is played.
Play message order
This field determines the order of message playback to the mailbox 
owner. If set to FIFO (first in first out), the mailbox owner will hear 
the messages in the order of the oldest message playing first to the 
most current message playing last. 
If set to LIFO (last in first out), the...

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If an unlimited recording time checked -- the next field below this -- 
the maximum message length field will remain blank.
                
Unlimited message length
For an unlimited recording time, check the unlimited message 
length box.
Minimum message length
This is the minimum amount of recorded audio that 
emaGEN will 
consider to be a valid message.
Maximum silence during recording
When 
emaGEN is recording a message, it listens for the silent 
period when the caller...

Section 12:  CLASS OF SERVICE
12-7
to alert the caller of the approaching limit (how many seconds are 
left for recording).
Continue
This field determines the action taken after a caller has finished 
recording a message:
 hangup - disconnect the call, 
 continue - go back to the entry level menu, 
 mailbox number -- execute a different mailbox (whether it is a 
script mailbox, transfer or regular message).
12.4 INCOMING CALLS
Maximum ports on hold
This field controls how many callers may be put on...