Telrad Digital Emagen Unified Messaging System Manual

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19.4 DEFINING THE IVM HUNT GROUP 
You use the IVM Hunt Groups screen to assign and define the: 

emaGEN hunt group DN 
 maximum number of ports for 
emaGEN 
 maximum number of ports for recorded announcer (RAN).
Maximum ports for 
emaGEN voice mail
Enter a number to define the maximum number of ports used for 
voice mail. This field is used to limit the number of voice mail ports 
that will receive calls. The remainder of the voice mail ports will be 
dedicated for...

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19.5 RING ROUTING
You must route trunk groups serving emaGEN subscribers in the 
unite system to the emaGEN hunt group, in order for incoming 
external calls to utilize 
emaGEN features. 
Ring routing programming is described below, in Section 19.5.
NOTE
Divert calls to 
emaGEN/IVM in the follow-
ing screens:
 Station Attributes (F-A) (DND forward 
parameter)
 Interflow/overflow Programming Screen 
(C-P-[Edit Units] icon) (Inflow port...

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19.6 ASSIGNING A MAILBOX NUMBER AND TENANT STATUS
Assign to each appropriate trunk and/or trunk group:
An 
emaGEN mailbox number;
 Its status as belonging to one of: 
 up to four tenants in a 
unite 128 or unite 400 tenant sys-
tem, 
 up to 24 tenants in a 
unite 1000 tenant system
or 
 Automated Interview.
When this is done, the system routes incoming calls on the trunk or 
trunk group to the specified mailbox for the specified tenant.
The following screens contain...

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19.7 ASSIGNING INTERCOM RESTRICTION
A unite  system (including emaGEN), is able to support up to: 
 four tenants on a single 
unite 128 or unite 400 system,
or
 24 tenants on a single 
unite 1000 system.
If there is a tenant configuration, ICM (intercom) restriction is 
applied separately for each tenant. If there is no tenant configura-
tion, all extensions default to tenant #1.
ICM group
An ICM group is a restricted internal calling...

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2. Enter the number (1-4) of the ICM class in the ICM Class param-
eter.
19.8 STATION FEATURE PROGRAMMABLE BUTTONS 
You must program the two programmable buttons used for ema-
GEN
 features, [CALL SCREEN] and [CALL RECORD]. You can 
also program a programmable button for [MESSAGE MONITOR-
ING].
Assign Voice message [VM] buttons to all extensions other than 
Executive set with expanded display.
19.8.1 Programmable Keys Selection and Station Maps Screen 
You use this screen to...

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Table 19-1:  Station types
If you wish to define a new map:
1. Move the cursor to a blank map type field and enter the desired 
map type.
After definition, the cursor moves down to the next empty map 
type field.
2. Move the cursor back to the type you just entered.
3. Press the [Edit Units] icon;
The program displays the default station map for that map type, 
allowing to you modify it, as necessary.
To program the [CALL RECORD], [CALL...

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4. Type cs, the code for the Call screen feature, followed by 
ENTER.
5. Place the cursor on the button you want to program as a Mes-
sage monitoring button.
6. Type mm, the code for the Message monitoring feature, followed 
by ENTER.
NOTE
A message monitoring button may only be
defined on speakerphone sets.
7. Press the [Save] icon to save your map and button assignments 
after completion of all [CALL RECORD], [CALL SCREEN] and 
[MESSAGE MONITORING] button programming.
The...

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NOTE
You may also wish to assign a voice mes-
sage function code. See the Function
Access Codes S-F Screen.
19.9 ATTENDANT FEATURES PROGRAMMING 
There are two items which may be necessary to program in the 
Attendant Features Programming Screen:
 The Call Record button;
 The Attendant Definition for shared use of 
emaGEN among ten-
ant systems (see Section 19.12).
19.9.1 Programmable Keys and Attendant Definition Screen
A programmable...

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Call Distribution feature. You define Announcer Plans and then use 
them as a parameter in the relevant ACD Screens.
19.10.1 ACD Routing Plans Screen
You use this screen to define the parameters of each ACD routing 
plan, one of which is an announcer plan with recorded announce-
ments.
The screen informs you of the number of available plan entries. the 
maximum number of ACD plans is:
32 for 
unite 128
48 for 
unite 400
48 for 
unite 1000
1. From the Auto. Call...

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port parameter in this screen must contain
the DN of a VS&F device, IVM or an IVM
hunt group. The ACD plan’s mailbox must
also be entered in the 
emaGEN/IVM PC.
3. Press the [Save] icon to save your data entry.
19.10.2 Interflow/overflow Programming Screen 
You use the Interflow/overflow Programming Screen to define inter-
flow and overflow parameters, one of which may be a voice mail 
hunt group. These parameters are an essential part...