Panasonic Kx-Tda100, Kx-tda200 Hybrid Ip-pbx User Manual

							1.7 Extension Settings
User Manual 81
To  s e t
To cancel
1.7.12 Extension Feature Clear
You can reset the settings of the following features on your extension to the default settings with one 
operation.
This feature is also known as Station Program Clear.Some wired telephones are prohibited from using this feature.

If you go off-hook while your paralleled telephone is in use, the call will switch over to 
you.
Features Default Setting
Hot Line*Off
Message Waiting—(All the messages that have been left by other extension users)Off
Call Pickup DenyAllow
Call Forwarding (FWD)*Off
Absent MessageOff
Paging DenyAllow
Timed ReminderCleared
Do Not Disturb (DND)*Off
Call Waiting*Enable—Tone
Executive Busy Override DenyAllow
BGMOff
PS
Enter extension numberof the paired telephone. Press CANCEL.
PS
extension no.
Press TALK. Enter     48.
481C.Tone
Enter 1.
PSPS
Press CANCEL.
Press TALK.Enter     48.
480C.Tone
Enter 0. 
						

							1.7 Extension Settings
82 User Manual
* These features may not be reset depending on the system programming. Data Line Security
Off
Paralleled TelephoneThe telephone in 
parallel rings.
Log-in/Log-outLog-in
After performing Extension Feature Clear, the setting of Call Waiting becomes Enable—
Tone. In this case, dial tone 2 will be heard when you go off-hook.
Features Default Setting
Off-hook.On-hook.
PT/SLT/PS
Enter     790.
907C.Tone 
						

							1.8 Call Center
User Manual 83
1.8 Call Center
1.8.1 Log-in/Log-out, Wrap-up
To set Log-in/Log-out
You can control your status in an incoming call 
distribution group. When in the Log-out mode, 
incoming calls to the group will not ring at your 
extension. When you return, calls will again ring at 
your extension. (Default: Log-in) 
Even if your extension is logged-in, you can have a 
specified time period (wrap-up time) when you will not 
receive calls after completing a previous call. This 
time can be used for you to write a report and so on.
You can also manually select Not Ready mode to 
temporarily leave a distribution group.
Log-in
Log-out
Wrap-up
Talk.
Not Ready
Ready
Off-hook.
On-hook.
PT/SLT/PS
Enter     736.
Log-out
Log-in0
1
OR
Enter ICD Group  
extension number or     .
Specified
OR
ICD Group
extension no.
All
367
Enter 0 or 1.
C.Tone
ICD Group: Incoming Call Distribution Group 
						

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84 User Manual
To enter/leave the Not Ready mode
To set/cancel the Not Ready mode or to leave the Wrap-up mode (To enter the Ready 
mode)
While on-hook
PT/PS
Press Log-in/Log-out.
(Log-in/Log-out)
Specified
OR
All
ICD Group
extension no.
Enter ICD Group extension 
number or     .
ICD Group: Incoming Call Distribution Group
While on-hook
PT/PS
Press Log-in/Log-out of a Specified Group.
(Log-in/Log-out
of a Specified Group)
PT/SLT/PS
On-hook. Off-hook.
537
Not Ready
Ready1
0
OR
Enter     735.Enter 1 or 0.
C.Tone
PT/PS
(Wrap-up)
While on-hook
Press red or flashing red Wrap-up.* 
						

							1.8 Call Center
User Manual 85
1.8.2 Incoming Call Distribution Group Monitor
— Monitoring the Status of Waiting Calls
— Monitoring and Changing the Log-in/Log-out Status of Extensions
The extension assigned as a Supervisor extension can monitor and control the status of other 
extensions in an incoming call distribution group. It should have a PT with 6-line display. The display 
and DSS buttons show as follows:* The status will be as follows:
Ready   Not Ready
Not Ready   Ready 
Wrap-up   Not Ready
The Log-in/Log-out of a specified group button light shows the current status as follows: 
Off: Log-in mode 
Red on: Log-out mode
The Wrap-up button alternates the setting of Wrap-up mode, Not Ready mode or Ready 
mode.
The Wrap-up button light shows the current status as follows:
Off: Ready mode 
Red on: Not Ready mode
Flashing red: Wrap-up mode
In Wrap-up mode/Not Ready mode, your extension does not receive calls through any 
group, even if it belongs to multiple groups.
There may be at least one extension in the incoming call distribution group that is in the 
Log-in mode.
The Supervisor extension can control the Log-in/Log-out status of other extensions.
For more information, refer to 1.8.2 Incoming Call Distribution Group Monitor.
Customizing Your Phone
3.1.3 Customizing the Buttons
Create or edit a Log-in/Log-out button, a Log-in/Log-out of a specified group button or 
a Wrap-up button.

Date/Time & 
extension no.

Busy Status Monitor
Initial Display

Queuing Monitor

Busy Status Monitor
Monitoring the 
Call Status

Call Log History

Busy Status Monitor

Queuing Monitor

Log-in/Log-out Monitor
Monitoring the Call Status 
and Log-in/Log-out Status
SPRVS
EXITEXIT
LOG EXIT
739
ICD Group: Incoming Call Distribution Group
ICD Group
extension 
no. 
						

							1.8 Call Center
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 Monitoring the Status of Waiting Calls
The Supervisor extension can monitor the status of calls waiting to be answered in the queue. If an 
incoming call distribution group has an overflowed call, the display shows the status automatically.
The following information is displayed.

The current date/time
The ICD Group extension number/name
The number of waiting calls
The longest waiting time

The date/time when cleared at last time
The total number of received calls
The number of overflowed calls
The number of unanswered calls
The average waiting time of queuing calls
To monitor
To clear Call Log History
The accumulated data is cleared. 
**** shows if the number to be displayed exceeds the maximum displayable digits.
On-hook.Enter ICD Group
extension number. Off-hook.
Display PT
Enter     739.
397C.Tone
ICD Group
extension no.
ICD Group: Incoming Call Distribution Group
Display PT
Press LOG.
LOG
Press CLEAR.
CLEAR 
						

							1.8 Call Center
User Manual 87
 Monitoring and Changing the Log-in/Log-out Status of 
Extensions
The Supervisor extension can monitor the Log-in/Log-out status of the incoming call distribution 
group members by the DSS button light. It can also change their Log-in/Log-out status if needed.
To monitor
To change the Log-in /Log-out mode
1.8.3 Manual Queue Redirection
When your incoming call distribution group is busy and other outside calls arrive, the arriving calls are 
put in a waiting queue.
Extensions can check the status of the queue with the Hurry-up button light, and forward the longest 
waiting call in the queue to a preset destination manually.
This feature is also known as Hurry-up Transfer.The DSS button light shows the current status as follows:
Off: The extension is not in the group.
Green on: Log-in (Ready) mode
Flashing green: Log-in (Not Ready) mode
Red on: Log-out mode
Press SPRVS.
Display PT
SPRVS
After viewing the status of waiting calls
Press desired DSS.
Display PT
(DSS) 
						

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To forward the waiting call
The Hurry-up button light shows the current status as follows:
Off: No waiting call.
Red on: Some calls are waiting. 
Flashing red: The number of calls exceeds the manual queue redirection level.
Customizing Your Phone
3.1.3 Customizing the Buttons
Create or edit a Hurry-up button.
PT/PS
Press red or flashing red Hurry-up.
(Hurry-up) 
						

							1.9 User-supplied Equipment
User Manual 89
1.9 User-supplied Equipment
1.9.1 Doorphone/Door Opener
You can talk to a person at the door through the doorphone. Preprogrammed extensions or an outside 
party can receive the calls from the doorphone. You can open the door.
— Doorphone Call
— Door Open
 Doorphone Call
To call from the doorphone
To answer a call from the doorphone
To call the doorphone
If no one answers a doorphone call within a specified time period, the call is canceled.
Press doorphonebutton. 
Doorphone
Talk.
C.Tone
Off-hook.
PT/SLT/PS
Talk.Off-hook.Enter doorphone
number (2 digits).
doorphone no.
PT/SLT/PS
Enter    31. 
31C.Tone 
						

							1.9 User-supplied Equipment
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 Door Open
Some extensions may be prohibited from using this feature.
From a specified extension
From any extension while talking to the doorphone
1.9.2 Host PBX
— External Feature Access (EFA)
 External Feature Access (EFA)
You can access special features (e.g., Call Waiting) offered by a host PBX or telephone company. 
This feature is only effective for an outside call.The door open will be triggered for a specified time period.
Off-hook.On-hook.Enter doorphone
number (2 digits).
PT/SLT/PS
Enter    55. 
55C.Tonedoorphone no.
PT/SLT/PS
On-hook.
Enter 5.
5C.Tone