Panasonic Kx-Tda100, Kx-tda200 Hybrid Ip-pbx User Manual

							User Manual 11
Table of Contents
1 Operation ....................................................................................... 13
1.1 Before Operating the Telephones.........................................................................14
1.1.1 Before Operating the Telephones ............................................................................14
1.2 Making Calls ...........................................................................................................23
1.2.1 Basic Calling ............................................................................................................23
1.2.2 Easy Dialing .............................................................................................................26
1.2.3 Redial .......................................................................................................................30
1.2.4 When the Dialed Line is Busy or There is No Answer .............................................30
1.2.5 Alternate Calling—Ring/Voice ..................................................................................35
1.2.6 Calling without Restrictions ......................................................................................36
1.2.7 Direct Inward System Access (DISA).......................................................................37
1.2.8 Remote Setting ........................................................................................................40
1.3 Receiving Calls.......................................................................................................42
1.3.1 Answering Calls .......................................................................................................42
1.3.2 Hands-free Answerback ...........................................................................................42
1.3.3 Call Pickup ...............................................................................................................43
1.3.4 Trunk Answer From Any Station (TAFAS).................................................................44
1.3.5 ANSWER/RELEASE Button ....................................................................................44
1.4 During a Conversation ...........................................................................................47
1.4.1 Call Transfer .............................................................................................................47
1.4.2 Call Hold...................................................................................................................49
1.4.3 Call Splitting .............................................................................................................52
1.4.4 Call Waiting ..............................................................................................................54
1.4.5 Multiple Party Conversation .....................................................................................57
1.4.6 Mute .........................................................................................................................62
1.4.7 Off-Hook Monitor ......................................................................................................63
1.4.8 Headset Operation ...................................................................................................64
1.5 Absence Settings ...................................................................................................66
1.5.1 Call Forwarding ........................................................................................................66
1.5.2 Absent Message ......................................................................................................69
1.5.3 Extension Lock .........................................................................................................70
1.6 Paging .....................................................................................................................72
1.6.1 Paging ......................................................................................................................72
1.6.2 Answering/Denying a Paging Announcement ..........................................................73
1.7 Extension Settings .................................................................................................74
1.7.1 Timed Reminder.......................................................................................................74
1.7.2 Do Not Disturb (DND) ..............................................................................................75
1.7.3 Call Waiting/Off-Hook Call Announcement (OHCA)/Whisper OHCA .......................76
1.7.4 Calling Line Identification Presentation (CLIP).........................................................77
1.7.5 Calling Line Identification Restriction (CLIR) ...........................................................77
1.7.6 Executive Busy Override Deny.................................................................................78
1.7.7 Background Music (BGM) ........................................................................................78
1.7.8 Data Line Security....................................................................................................79
1.7.9 Time Service ............................................................................................................79
1.7.10 Paralleled Telephone ................................................................................................80
1.7.11 Wireless XDP Parallel Mode ....................................................................................80
1.7.12 Extension Feature Clear ..........................................................................................81 
						

							12 User Manual
1.8 Call Center.............................................................................................................. 83
1.8.1 Log-in/Log-out, Wrap-up.......................................................................................... 83
1.8.2 Incoming Call Distribution Group Monitor ................................................................ 85
1.8.3 Manual Queue Redirection ...................................................................................... 87
1.9 User-supplied Equipment ..................................................................................... 89
1.9.1 Doorphone/Door Opener ......................................................................................... 89
1.9.2 Host PBX ................................................................................................................. 90
1.9.3 Voice Processing System ........................................................................................ 91
1.10 Walking Extension ................................................................................................. 97
1.10.1 Walking Extension ................................................................................................... 97
1.11 Display Proprietary Telephone ............................................................................. 98
1.11.1 Call Log ................................................................................................................... 98
1.11.2 Directories ............................................................................................................. 100
1.11.3 System Feature Access ......................................................................................... 104
2 Manager Operation ...................................................................... 105
2.1 Control Features .................................................................................................. 106
2.1.1 Extension Control .................................................................................................. 106
2.1.2 Time Service Mode Control ................................................................................... 106
2.1.3 Dial Tone Transfer .................................................................................................. 107
2.1.4 External Background Music (BGM) ....................................................................... 108
2.1.5 Outgoing Messages (OGM)................................................................................... 108
3 Customizing Your Phone & System ........................................... 111
3.1 Personal Programming ....................................................................................... 112
3.1.1 Personal Programming .......................................................................................... 112
3.1.2 Settings on the Programming Mode ...................................................................... 113
3.1.3 Customizing the Buttons........................................................................................ 122
3.2 Manager Programming ....................................................................................... 127
3.2.1 Programming Information ...................................................................................... 127
3.2.2 Manager Programming .......................................................................................... 128
3.3 System Programming ......................................................................................... 129
3.3.1 Programming Information ...................................................................................... 129
3.3.2 System Programming ............................................................................................ 131
4 Appendix ...................................................................................... 135
4.1 Troubleshooting................................................................................................... 136
4.1.1 Troubleshooting ..................................................................................................... 136
4.2 Feature Number Table ......................................................................................... 139
4.2.1 Feature Number Table ........................................................................................... 139
4.3 Tone ...................................................................................................................... 146
4.3.1 Tone .......................................................................................................................146
Index ................................................................................................... 151 
						

							User Manual 13
Section 1
Operation
This chapter shows you step by step how to use each 
feature. Read this chapter to become familiar with the 
many useful features of this PBX. 
						

							1.1 Before Operating the Telephones
14 User Manual
1.1 Before Operating the Telephones
1.1.1 Before Operating the Telephones
 What Kind of Telephone Can Be Used?
You can use a single line telephone (SLT), such as a rotary pulse telephone or a Panasonic 
proprietary telephone (PT) such as the KX-T7636. You can also use a Panasonic Portable Station 
(PS), e.g., KX-TD7690. Use the feature depending on the telephone you are using. If you are using 
a Panasonic proprietary telephone with a special feature button such as   or a display (Display 
PT) or both, you can follow the operation with the button or display messages for easy programming.
If you use a large display telephone (e.g., KX-T7636), you can follow the displayed messages to use 
the features. If your telephone does not have feature buttons and/or a display, you may operate the 
PBX by entering a feature number instead. Follow the operation for your type of telephone.
If you use a Console, you can use the buttons on the Console as the buttons on the connected 
proprietary telephone. 
Portable Station (PS) Registration
You must register your PS in the PBX and determine its extension number before initial use. For PS 
registration, consult your dealer.
 Feature Numbers
To use certain features, you need to enter specified feature numbers (and an additional parameter, if 
required).
There are two types of feature numbers as follows:
Flexible feature number
Fixed feature number
Fixed feature numbers cannot be changed. However, you can change the flexible numbers to other 
numbers for easier use. If you want to change the numbers, consult your dealer. In this manual, the 
default numbers (factory installed) are used for operations.
A flexible number is shown as  (half-shaded key). Use the new programmed number if you have 
changed the feature number. Write the new number in the Feature Number Table (Appendix).If you use a Panasonic proprietary 
telephone which does not have 
feature buttons, you may change one 
of the unused flexible buttons to a 
feature button. Refer to 3.1.3 
Customizing the Buttons.
If you use a single line telephone which does not have the   or # keys;
it is not possible to access features that have   or # in their feature numbers.
REDIAL 
						

							1.1 Before Operating the Telephones
User Manual 15
 To n e
You will hear various tones, during or after an operation, for confirmation. Refer to 4.3.1 Tone 
(Appendix).
 Display
In this manual, you will see the display .... This refers to the display of a Panasonic proprietary 
telephone. If your telephone is not a Panasonic display proprietary telephone, the message will not 
be displayed.
If you use a Panasonic display proprietary telephone, the display helps you confirm the settings. 
Some proprietary telephones also give you easy access to features. A message is displayed 
depending on the feature. By pressing the corresponding button on the side or at the bottom of the 
display, or pressing the Navigator Key, you can access the desired feature.
Furthermore, depending on the display proprietary telephone, you can operate features or make calls 
using the display message. Refer to 1.11 Display Proprietary Telephone.
Your Extension Number
If you use a Panasonic display proprietary telephone, you can check your own extension number on 
the display. Press the TRANSFER button or Soft (S1) button while on-hook.
 Using a Navigator Key/Jog Dial/Volume Key
The Navigator Key can be used for the display contrast and the volume control or you can search for 
desired items on the display. Press the Navigator Key/Volume Key or rotate the Jog Dial in the desired 
direction. The contrast or the volume level and the items will change as follows:
 Examples
The displays and the illustrations shown as examples are from a telephone connected to the KX-
TDA200.
 Restrictions
Some features may be restricted at your extension under the system programming. Consult your 
manager or dealer.
Navigator Key Jog Dial Volume Key
Up 
(Level increases)
Down 
(Level decreases)
Right LeftENTER
Left
(counter-clockwise)
Level decreases
Right
(clockwise)
Level 
increases
Up 
(Level increases)
Down 
(Level decreases) 
						

							1.1 Before Operating the Telephones
16 User Manual
 Icon Descriptions
The following icons show you the feature availability, notes and action to use the features.
This feature cannot be used with a 
single line telephone.Seize a CO line (One of the 
following).
Press the CO button.
Dial automatic line access 
number 9.
Dial CO line group access 
number and CO line group 
number. See Programming for Related 
Programming if necessary.
Off-hook (One of the following).
Lift the handset.
Press the SP-PHONE button.
Press the MONITOR button. 
(To start talking, lift the 
handset.)
Press TALK button.Press the Call button on the 
Doorphone.
On-hook (One of the following).
Hang up.
Press the SP-PHONE button.
Press the MONITOR button.
Press CANCEL button.Press the hookswitch lightly.
Press the corresponding feature 
button on the proprietary 
telephone.Ta l k .
Enter the required number.

Enter the account code.You will hear a busy, confirmation, 
dial, ring or ringback tone.
B. Tone: Busy Tone
C. Tone: Confirmation Tone
D. Tone: Dial Tone
R. Tone: Ring Tone
R. B. Tone: Ringback Tone
Dial an extension number. Dial outside phone number.
Dial the telephone number.
CO line
group no.
OR
8
9
OR
(CO)
desired no.
account code
extension no.outside 
phone no.
phone no. 
						

							1.1 Before Operating the Telephones
User Manual 17
 When You Use a Panasonic Proprietary Telephone
If you use a Panasonic proprietary telephone and the Console, they may have some of the useful 
feature buttons described below. For a PS user, refer to Operating Instructions for PS. These 
buttons make operations simple. The illustrations may differ from the buttons on your telephone.
Fixed Buttons
CO: 
Used to make or receive an outside 
call. (Button assignment is required.)
Also used as feature buttons. (Button 
assignment is required.)
(Only the CO line number [e.g., 1, 2] 
may be shown on some telephones.)SP-PHONE: 
Used for hands-free operation.
AUTO DIAL/STORE: 
Used for System/Personal Speed 
Dialing or storing program changes.PA U S E: 
Used to insert a pause when storing a 
telephone number. This button also 
functions as the PROGRAM button 
when there is no PROGRAM button on 
your telephone.
REDIAL: 
Used to redial the last dialed number.MESSAGE: 
Used to leave a message waiting 
indication or call back the party who left 
the message waiting indication.
INTERCOM: 
Used to make or receive intercom 
calls.Soft Buttons: 
Used to select the item displayed on 
the bottom of the display.
MONITOR: 
Used for hands-free dialing. You can 
monitor the party’s voice in hands-free 
mode.AUTO ANS (Auto Answer)/MUTE: 
Used to receive an incoming call in 
hands-free mode or mute the 
microphone during a conversation.
(CO)
SP-
PHONE
AUTO DIAL
STOREPAUSE
REDIALMESSAGE
INTERCOM
MONITORAUTO ANS
MUTE 
						

							1.1 Before Operating the Telephones
18 User Manual
TRANSFER: 
Used to transfer a call to another par ty.HOLD: 
Used to place a call on hold.
FLASH/RECALL: 
Used to disconnect the current call and 
make another call without hanging up.CONF (Conference): 
Used to establish a multiple party 
conversation.
VOICE CALL/MUTE: 
Used to monitor an intercom call 
automatically, but it cannot be used for 
hands-free conversations. It also 
mutes the handset microphone during 
a conversation.Call Forwarding (FWD)/Do Not 
Disturb (DND)
: 
Used to perform Call Forwarding 
(FWD) or Do Not Disturb (DND).
PROGRAM: 
Used to enter and exit the 
Programming mode.ANSWER: 
Used to answer an incoming call.
RELEASE: 
Used to disconnect the line.Navigator Key/Jog Dial/Volume Key: 
Used to adjust the volume and the 
display contrast or select desired 
items.
TRANSFERHOLD
FLASH/
RECALLCONF
VOICE CALL
MUTE
FWD/DND
PROGRAMANSWER
RELEASE
VOL 
						

							1.1 Before Operating the Telephones
User Manual 19
Customized Buttons
If the term is in parentheses like (Account) in this section, it means a flexible button has been made 
into an Account button. To customize, refer to 3.1.3 Customizing the Buttons.
Programmable Feature (PF): 
Located on the upper part of the CO 
button array or on the DSS Console.
 
Assigns the desired button and used to 
access the stored feature. Mostly used 
as a One-Touch Dialing button. (Only 
the F and number may be shown on 
some telephones.)
MODE: 
Used to shift the display to access 
various features.
SELECT: 
Used to select the displayed item or to 
call the displayed phone number.SHIFT: 
Used to access the second level of Soft 
button features.
ENTER: 
Used to confirm the selected item.CANCEL: 
Used to cancel the selected item.
Buttons Feature
Loop-CO (L-CO)Used to access an idle CO line for making outside calls.
Incoming outside calls from any CO line arrive at this button.
Group-CO (G-CO)Used to access an idle CO line in a specified CO line group for making 
outside calls.
Incoming calls from CO lines in the assigned CO line group arrive at this 
button.
Single-CO (S-CO) Used to access a specified CO line for making or receiving outside calls.
Direct Station Selection (DSS)Used to access an extension with one-touch.
It is also possible to be changed to the other feature button.
One-touch Dialing Used to access a desired party or system feature with one-touch.
Group Directory Number (G-
DN)Used to access a specified incoming call distribution group for making or 
receiving calls.
MessageUsed to leave a message waiting indication or call back the party who left 
the message waiting indication.
Message for another extension Used to have a Message button for another extension.
Call Forwarding (FWD)/Do Not 
Disturb (DND)—Both callsUsed to forward all calls to a specified destination or refuse.
FWD/DND—Outside calls Used to forward CO line calls to a specified destination or refuse.
FWD/DND—Intercom calls Used to forward intercom calls to a specified destination or refuse.
Group FWD—Both calls Used to forward all the calls to your group to specified destination.
Group FWD—Outside calls Used to forward the CO line calls to your group to a specified destination.
Group FWD—Intercom callsUsed to forward the intercom calls to your group to a specified 
destination.
(PF)MODE
SELECTSHIFT 
						

							1.1 Before Operating the Telephones
20 User Manual
Account Used to enter an account code.
Conference Used to establish a multiple party conversation.
Te r m i n a t eUsed to disconnect the current call and make another call without 
hanging up.
External Feature Access (EFA)Used to access special features offered by a host PBX or a telephone 
company.
Call Park Used to park or retrieve a call in a preset parking zone.
Call Park (Automatic Park 
Zone)Used to park a call in an idle parking zone automatically.
Call Log Used to show the incoming call information.
Call Log for ICD Group Used to have a Call Log button for incoming call distribution group.
Log-in/Log-out Used to switch between the log-in and log-out mode.
Log-in/Log-out of a specified 
groupUsed to have a Log-in/Log-out button for another incoming call 
distribution group.
Log-in/Log-out for all groups Used to have a Log-in/Log-out button for all groups.
Hurry-upUsed to transfer the longest waiting call in the queue of an incoming call 
distribution group to the overflow destination.
Wrap-up Used to switch the wrap-up status, Ready and Not Ready mode.
System Alarm Used to confirm a PBX error. For more details, consult your dealer.
Time Service (Day/Night/
Lunch/Break)Used to switch the time service mode.
Answer Used to answer an incoming call.
ReleaseUsed to disconnect the line during or after a conversation or to complete 
a Call Transfer.
Toll Restriction (TRS)Used to change the toll restriction level of other extension users 
temporarily.
Calling Line Identification 
Restriction (CLIR)Used to switch between the CLIP and CLIR services.
Connected Line Identification 
Restriction (COLR)Used to switch between the COLP and COLR services.
Headset Used to talk using the headset.
Time Service Switching Mode 
(Automatic/Manual)Used to switch the time service mode, Automatic or Manual.
Two-way Record Used to record a conversation into your own mailbox.
Two-way Transfer Used to record a conversation into the mailbox of a specific extension.
One-touch Two-way TransferUsed to record a conversation into the mailbox of a specific extension 
with one-touch.
Live Call Screening (LCS)Used to monitor your own voice mailbox while an incoming caller is 
leaving a message and, if desired, intercept the call.
Buttons Feature