Panasonic Kx Taw848_en_adv_v3_om Operating Manual

							 Model No.    KX-TAW848
Advanced Hybrid & Wireless PBX
Operating Manual
Thank you for purchasing a Panasonic Advanced Hybrid & Wireless PBX.
Please read this manual carefully before using this product and save this manual for future use.
PSMPR Software File Version 3.0000 or later 
Document Version: 2006-02 
						

							2 Operating Manual
Feature Highlights
1.3.34 ICD GROUP FEATURES (Page 75) 1.3.55 Voice Mail Features—Voice Mail 
Integration (Page 104)
Appendix (Page 147) Refer to the Feature Manual
1.1 Before Operating the Telephones (Page 14) 1.3.47 SVM (Simplified Voice Message) (Page 
87)
This PBX can establish Incoming Call Distribution 
Groups (ICD Groups) by which a large volume of 
calls from external customers can be received.
Call Center
QueuingCustomers
ICD 
Group 01
ICD 
Group 02
You can forward your calls to a voice
processing system and let calling parties leave 
messages in your mailbox when you are unable 
to receive calls. 
Voice Mail Integration
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This PBX optionally supports a Portable Station 
(PS) system. PSs can be used in the PBX 
with other wired telephones.
Wireless System
This PBX can record or print out call 
information: date, time, extension no., dialed
no., duration, etc.
Call Record 
(Station Message Detail Recording)
Date
01/02/02
01/02/02Time
10:03AM
11:07AMExt
1230
2230      
      
      
A Panasonic telephone that is equipped with a
Navigator Key and a display helps you to access
the desired feature easily. Also, you will be
informed of the arrival of an incoming call or a
message waiting by the lamp if it is equipped. 
Easy Operation
Navigator Key
Message/Ringer Lamp
You can set incoming calls to be redirected 
to your message box to let callers leave voice
messages when you are unable to answer
the phone.
Simplified Voice Message
Hello, this
is 204. Please
leave your 
message. 
						

							Operating Manual 3
In This Manual,
 Proprietary Telephone is abbreviated as PT.
Single Line Telephone is abbreviated as SLT.
Portable Station is abbreviated as PS.
Proprietary Telephone with a Display is abbreviated as Display PT.
 The following icons are used frequently.
NOTES
 The contents of this manual apply to PBXs with a certain software version, as indicated on the 
cover of this manual. To confirm the software version of your PBX, refer to the PC Programming 
Manual or PT Programming Manual.
 Product specifications are subject to change without notice.
Important Notice
Prior to connection of this product, please verify that the intended operating environment is suppor ted.
Satisfactory performance cannot be guaranteed for the following:
– interoperability and compatibility with all devices and systems connected to this product
– proper operation and compatibility with services provided by telecommunications companies over 
connected networks
Conditions Hints!! !! 
						

							4 Operating Manual
Important Information
WARNING
• IF DAMAGE TO THE UNIT EXPOSES ANY INTERNAL PARTS, DISCONNECT THE 
POWER SUPPLY CORD IMMEDIATELY AND RETURN THE UNIT TO YOUR DEALER.
 UNPLUG THIS UNIT FROM THE AC OUTLET IF IT EMITS SMOKE, AN ABNORMAL 
SMELL OR MAKES UNUSUAL NOISE. THESE CONDITIONS CAN CAUSE FIRE OR 
ELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED AND CONTACT AN 
AUTHORIZED PANASONIC FACTORY SERVICENTER.
 WHEN RELOCATING THE EQUIPMENT, FIRST DISCONNECT THE TELECOM 
CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION. WHEN THE 
UNIT IS INSTALLED IN THE NEW LOCATION, RECONNECT THE POWER FIRST, 
AND THEN RECONNECT THE TELECOM CONNECTION.
 THIS UNIT IS EQUIPPED WITH A GROUNDED PLUG. FOR SAFETY REASONS THIS 
PLUG MUST ONLY BE CONNECTED TO A GROUNDED OUTLET THAT HAS BEEN 
INSTALLED ACCORDING TO APPLICABLE REGULATIONS.
 TO PREVENT POSSIBLE FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS 
PRODUCT TO RAIN OR MOISTURE.
 THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE. 
ENSURE THAT THE AC OUTLET IS LOCATED NEAR THE EQUIPMENT AND IS 
EASILY ACCESSIBLE.
 TO PROTECT THIS UNIT FROM STATIC ELECTRICITY, DO NOT TOUCH ANY 
EXTERNAL CONNECTORS OF THE UNIT. 
						

							Operating Manual 5
When using your telephone equipment, basic safety precautions should always be followed to reduce the 
risk of fire, electric shock and injury to persons, including the following:
1.Read and understand all instructions.
2.Follow all warnings and instructions marked on the product.
3.Unplug the product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. 
Clean with a damp cloth.
4.Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, 
in a wet basement, or near a swimming pool. 
5.Do not place this product on an unstable surface, as a fall may cause serious internal damage. 
6.Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect 
it from overheating, these openings must not be blocked or covered. The openings should never be 
blocked by placing the product on a bed, sofa, rug, or other similar surface while in use. The product 
should never be placed near or over a radiator or other heat source. This product should not be placed 
in a sealed environment unless proper ventilation is provided. 
7.The product should only be connected to the type of electrical power supply specified on the product 
label. If you are not sure of the type of power supply to your home, consult your dealer or local power 
company.
8.For safety purposes this unit is equipped with a grounded plug. If you do not have a grounded outlet, 
please have one installed. Do not bypass this safety feature by tampering with the plug.
9.Do not allow anything to rest on the power cord. Do not locate this product where the power cord may 
be stepped on or tripped on.
10.To reduce the risk of fire or electric shock, do not overload wall outlets and extension cords.
11.Do not insert objects of any kind into this product through its slots and openings, as they may touch 
dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill 
liquid of any kind on or in the product.
12.To reduce the risk of electric shock, do not disassemble this product. Only qualified personnel should 
service this product. Opening or removing covers may expose you to dangerous voltages or other risks. 
Incorrect reassembly can cause electric shock.
13.Unplug this product from the wall outlet and have it serviced by qualified service personnel in the 
following cases:
a)When the power supply cord or plug is damaged or frayed.
b)If liquid has been spilled into the product.
c)If the product has been exposed to rain or water.
d)If the product does not operate according to the operating instructions. Adjust only the controls that 
are explained in the operating instructions. Improper adjustment of other controls may result in 
damage and may require service by a qualified technician to restore the product to normal 
operation.
e)If the product has been dropped or the cabinet has been damaged.
f)If product performance deteriorates.
14.Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from 
lightning.
15.Do not use a telephone in the vicinity of a gas leak to report the leak.
IMPORTANT SAFETY INSTRUCTIONS 
						

							6 Operating Manual
SAVE THESE  INSTRUCTIONS 
						

							Operating Manual 7
Attention
 Keep the unit away from heating appliances and devices that generate electrical noise such as 
fluorescent lamps, motors and televisions. These noise sources can interfere with the performance of 
the PBX.
 This unit should be kept free of dust, moisture, high temperature (more than 40 °C [104 °F]) and 
vibration, and should not be exposed to direct sunlight.
 If you are having problems making calls to outside destinations, follow this procedure to test the CO 
lines:
1.Disconnect the PBX from all CO lines.
2.Connect known working single line telephones (SLTs) to those CO lines.
3.Make a call to an external destination using those SLTs.
If a call cannot be carried out correctly, there may be a problem with the CO line that the SLT is 
connected to. Contact your telephone company. 
If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the 
CO lines until it has been serviced by an authorized Panasonic Factory Servicenter.
 Wipe the unit with a soft cloth. Do not clean the unit with abrasive powders or with chemical agents such 
as benzene or thinner.
 When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset.
When you ship the product
Carefully pack and send it prepaid, adequately insured and preferably in the original car ton. Attach a 
postage-paid letter, detailing the symptom, to the outside of the carton. DO NOT send the product to 
the Executive or Regional Sales offices. They are NOT equipped to make repairs.
Product Service
Panasonic Factory Servicenters for this product are listed in the servicenter directory. Consult your 
cer tified Panasonic dealer for detailed instructions. 
						

							8 Operating Manual
For Future Reference
Please print, record, and retain the following information for future reference.
Note
The serial number of this product can be found on the label affixed to the unit. You should record the 
model number and the serial number of this unit as a permanent record of your purchase to aid in 
identification in the event of theft.
MODEL NO.
SERIAL NO.
DATE OF PURCHASE
NAME OF DEALER
DEALERS ADDRESS
DEALERS TEL. NO. 
						

							Operating Manual 9
Table of Contents
1 Operation............................................................................................... 13
1.1 Before Operating the Telephones ................................................................................. 14
1.1.1 Before Operating the Telephones ..................................................................................... 14
1.2 Basic Operations ............................................................................................................22
1.2.1 Making Calls ..................................................................................................................... 22
1.2.2 Answering Calls ................................................................................................................ 24
1.3 Telephone Features and Operation ............................................................................... 26
1.3.1 Absent Message ............................................................................................................... 26
1.3.2 Account Code Entry .......................................................................................................... 27
1.3.3 Alternate Calling—Ring/Voice ........................................................................................... 28
1.3.4 Automatic Callback Busy (Camp-on) ................................................................................ 28
1.3.5 BGM (Background Music) ................................................................................................. 30
1.3.6 Call Hold ........................................................................................................................... 30
1.3.7 Call Monitor ....................................................................................................................... 32
1.3.8 Call Park ........................................................................................................................... 32
1.3.9 Call Pickup ........................................................................................................................ 34
1.3.10 Call Splitting ...................................................................................................................... 35
1.3.11 Call Transfer ...................................................................................................................... 36
1.3.12 CALL WAITING FEATURES ............................................................................................. 38
1.3.13 Call Waiting Tone .............................................................................................................. 43
1.3.14 Character Entry................................................................................................................. 43
1.3.15 Conference ....................................................................................................................... 45
1.3.16 Conference, Unattended ...................................................................................................49
1.3.17 Data Line Security ............................................................................................................ 50
1.3.18 DISA (Direct Inward System Access) ............................................................................... 51
1.3.19 DND (Do Not Disturb) ....................................................................................................... 53
1.3.20 Door Open ........................................................................................................................ 56
1.3.21 Doorphone Call ................................................................................................................. 57
1.3.22 EFA (External Feature Access)......................................................................................... 58
1.3.23 Executive Busy Override ...................................................................................................58
1.3.24 Extension Dial Lock .......................................................................................................... 60
1.3.25 Extension Feature Clear ...................................................................................................61
1.3.26 Extension PIN (Personal Identification Number) ............................................................... 62
1.3.27 External Relay................................................................................................................... 64
1.3.28 External Sensor ................................................................................................................ 64
1.3.29 FWD (Call Forwarding) .....................................................................................................65
1.3.30 Hands-free Answerback ....................................................................................................70
1.3.31 Hands-free Operation ....................................................................................................... 71
1.3.32 Headset Operation ............................................................................................................ 71
1.3.33 Hot Line ............................................................................................................................ 74
1.3.34 ICD GROUP FEATURES .................................................................................................. 75
1.3.35 ICD Group Features—Log-in/Log-out ............................................................................... 76
1.3.36 ICD Group Features—Manual Queue Redirection ........................................................... 78
1.3.37 Message Waiting .............................................................................................................. 79
1.3.38 Mute .................................................................................................................................. 81
1.3.39 One-touch Dialing ............................................................................................................. 82
1.3.40 Paging ............................................................................................................................... 82 
						

							10 Operating Manual
1.3.41 Printing Message .............................................................................................................. 84
1.3.42 Privacy Release ................................................................................................................ 85
1.3.43 Quick Dialing ..................................................................................................................... 85
1.3.44 Redial, Last Number ......................................................................................................... 86
1.3.45 Speed Dialing, Personal.................................................................................................... 86
1.3.46 Speed Dialing, System ...................................................................................................... 87
1.3.47 SVM (Simplified Voice Message) ...................................................................................... 87
1.3.48 TAFAS (Trunk Answer From Any Station).......................................................................... 97
1.3.49 Timed Reminder................................................................................................................ 97
1.3.50 Time Service ..................................................................................................................... 99
1.3.51 Verification Code Entry ................................................................................................... 100
1.3.52 VOICE MAIL FEATURES ................................................................................................ 100
1.3.53 Voice Mail Features—LCS (Live Call Screening) ............................................................ 101
1.3.54 Voice Mail Features—Two-way Record ........................................................................... 103
1.3.55 Voice Mail Features—Voice Mail Integration ................................................................... 104
1.3.56 Wake-up Call ................................................................................................................... 105
1.3.57 Walking COS ................................................................................................................... 107
1.3.58 Walking Extension........................................................................................................... 108
1.3.59 Wireless XDP Parallel Mode ........................................................................................... 109
1.4 Display Features ........................................................................................................... 110
1.4.1 Directories ....................................................................................................................... 110
1.4.2 Call Log, Incoming .......................................................................................................... 112
2 Manager Operation ............................................................................. 115
2.1 Manager Service Features ........................................................................................... 116
2.1.1 Dial Tone Transfer ........................................................................................................... 116
2.1.2 External BGM (Background Music) ................................................................................. 116
2.1.3 OGM (Outgoing Messages) ............................................................................................ 117
2.1.4 Remote Extension Dial Lock ........................................................................................... 119
2.1.5 Time Service Mode Control ............................................................................................ 119
3 Customizing Your Phone & System .................................................. 121
3.1 Personal Programming ................................................................................................. 122
3.1.1 Programming Information................................................................................................ 122
3.1.2 Personal Programming.................................................................................................... 122
3.1.3 Programming Feature Clear ............................................................................................ 129
3.1.4 Customizing the Buttons ................................................................................................. 131
3.2 Manager Programming ................................................................................................. 136
3.2.1 Programming Information................................................................................................ 136
3.2.2 Manager Programming ................................................................................................... 137
3.3 System Programming ................................................................................................... 139
3.3.1 Programming Information................................................................................................ 139
3.3.2 System Programming...................................................................................................... 142
4 Appendix ............................................................................................. 147
4.1 Troubleshooting ............................................................................................................ 148
4.1.1 Troubleshooting ............................................................................................................... 148
4.2 Feature Number Table .................................................................................................. 151
4.2.1 Feature Number Table..................................................................................................... 151
4.3 Tone ................................................................................................................................ 159
4.3.1 Tone ................................................................................................................................ 159