Panasonic Kx Taw848 User Manual

							Thank you for purchasing a Panasonic Advanced Hybrid & Wireless PBX.
Please read this manual carefully before using this product and save this manual for
future use.
KX-TAW848: Version  1.1Model No.   
KX-TAW848
Advanced Hybrid & Wireless PBX
User Manual 
						

							2 User Manual
Feature Highlights
1.8 Call Center (Page 83) 1.9.3 Voice Processing System (Page 
89)
Appendix (Page 131) Consult your dealer
1.1 Before Operating the Telephones 
(Page 14)
This PBX can establish Incoming Call Distribution 
Groups (ICD Group) by which a large volume of 
calls from the external customers could be received.
Call Center
QueuingCustomers
ICD 
Group 01
ICD 
Group 02
You can forward your calls to a voice
processing system and let calling parties leave 
messages in your mailbox when you are unable 
to receive calls. 
Voice Mail Integration
MessageMessage
MessageMessage
MessageMessage
This PBX optionally supports a Portable Station 
(PS) system. PSs can be used on the PBX 
with other wired telephones.
Wireless System
This PBX can record or print out call 
information: date, time, extension no., dialed
no., duration, etc.
Call Record 
(Station Message Detail Recording)
Date
01/02/02
01/02/02Time
10:03AM
11:07AMExt
1230
2230•      
      
      
If you are using a certain Panasonic telephone 
that is equipped with a Navigator Key and a 
display, it helps you to access the desired 
feature easily. Also, you will be informed of the 
arrival of an incoming call or a message waiting 
by the lamp if it is equipped. 
Easy Operation
Navigator Key
Message/Ringer Lamp 
						

							User Manual 3
In This Manual,
Proprietary Telephone is abbreviated as PT.
Single Line Telephone is abbreviated as SLT.
Portable Station is abbreviated as PS.
Proprietary Telephone with a Display is abbreviated as Display PT.
The following icons are used frequently.
Conditions Hints!! !! 
						

							4 User Manual
Important Information
WA R N I N G
• WHEN A FAILURE OCCURS WHICH EXPOSES ANY INTERNAL PARTS, 
DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN 
THIS UNIT TO YOUR DEALER.
 DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING 
THE POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT, 
AND RECONNECT THE POWER FIRST.
 THIS UNIT IS EQUIPPED WITH A GROUNDING CONTACT PLUG. FOR 
SAFETY REASONS, THIS PLUG MUST ONLY BE CONNECTED TO A 
GROUNDING CONTACT SOCKET WHICH HAS BEEN INSTALLED 
ACCORDING TO REGULATIONS.
 THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE. 
ENSURE THAT THE SOCKET-OUTLET IS LOCATED/INSTALLED NEAR THE 
EQUIPMENT AND IS EASILY ACCESSIBLE.
 TO PREVENT THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE 
THIS PRODUCT TO RAIN OR MOISTURE.
 TO PROTECT THIS UNIT FROM STATIC ELECTRICITY, DO NOT TOUCH ANY 
CONNECTORS OF THE UNIT. 
						

							User Manual 5
When using your telephone equipment, basic safety precautions should always be 
followed to reduce the risk of fire, electric shock and injury to persons, including the 
following:
1.Read and understand all instructions.
2.Follow all warnings and instructions marked on the product.
3.Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners 
or aerosol cleaners. Use a damp cloth for cleaning.
4.Do not use this product near water, for example, near a bathtub, wash bowl, kitchen 
sink, or laundry tub, in a wet basement, or near a swimming pool. 
5.Do not place this product on an unstable cart, stand, or table. The product may fall, 
causing serious damage to the product. 
6.Slots and openings in the cabinet and the back or bottom are provided for ventilation; 
to protect it from overheating, these openings must not be blocked or covered. The 
openings should never be blocked by placing the product on a bed, sofa, rug, or other 
similar surface. This product should never be placed near or over a radiator or other 
heat source. This product should not be placed in a built-in installation unless proper 
ventilation is provided. 
7.This product should be operated only from the type of power source indicated on the 
product label. If you are not sure of the type of power supply to your home, consult 
your dealer or local power company. 
8.This product is equipped with a 3-wire grounding type plug, a plug having a third 
(grounding) pin. This plug will only fit into a grounding type power outlet. This is a 
safety feature. If you are unable to insert the plug into the outlet, contact your 
electrician to replace your obsolete outlet. Do not defeat the safety purpose of the 
grounding type plug.
9.Do not allow anything to rest on the power cord. Do not locate this product where the 
cord will be abused by people walking on it. 
10.Do not overload wall outlets and extension cords as this can result in the risk of fire 
or electric shock. 
11.Never push objects of any kind into this product through cabinet slots as they may 
touch dangerous voltage points or short out parts that could result in a risk of fire or 
electric shock. Never spill liquid of any kind on the product.
12.To reduce the risk of electric shock, do not disassemble this product, but take it to a 
qualified person when some service or repair work is required. Opening or removing 
covers may expose you to dangerous voltages or other risks. Incorrect reassembly 
can cause electric shock when the appliance is subsequently used. 
13.Unplug this product from the wall outlet and refer servicing to qualified service 
personnel under the following conditions: 
a)When the power supply cord or plug is damaged or frayed.
b)If liquid has been spilled into the product.
IMPORTANT SAFETY INSTRUCTIONS 
						

							6 User Manual
c)If the product has been exposed to rain or water.
d)If the product does not operate normally by following the operating instructions. 
Adjust only those controls that are covered by the operating instructions because 
improper adjustment of other controls may result in damage and will often require 
extensive work by a qualified technician to restore the product to normal 
operation. 
e)If the product has been dropped or the cabinet has been damaged.
f)If the product exhibits a distinct change in performance.
14.Avoid using a telephone (other than a cordless type) during an electrical storm. 
There may be a remote risk of electric shock from lightning. 
15.Do not use the telephone to report a gas leak in the vicinity of the leak. 
SAVE THESE  INSTRUCTIONS 
						

							User Manual 7
Attention
If there is any trouble, disconnect the unit from the telephone line. Plug the telephone 
directly into the telephone line. If the telephone operates properly, do not reconnect 
the unit to the line until the problem has been repaired by an authorized Panasonic 
Factory Service Center. If the telephone does not operate properly, chances are that 
the problem is in the telephone system, and not in the unit.
Keep the unit away from heating appliances and electrical noise generating devices 
such as fluorescent lamps, motors and televisions. These noise sources can 
interfere with the performance of the unit.
This unit should be kept free of dust, moisture, high temperature (more than 40 °C 
[104 °F]) and vibration, and should not be exposed to direct sunlight.
Never attempt to insert wires, pins, etc., into the vents or holes of this unit.
Do not use benzene, thinner, or the like, or any abrasive powder to clean the cabinet. 
Wipe it with a soft cloth.
Do not use any handset other than a Panasonic handset for KX-TAW848 use.
When you ship the product
Carefully pack and send it prepaid, adequately insured and preferably in the original 
carton. Attach a postage-paid letter, detailing the symptom, to the outside of the 
carton. DO NOT send the product to the Executive or Regional Sales offices. They 
are NOT equipped to make repairs.
Product service
Panasonic Factory Servicenters for this product are listed in the servicenter directory. 
Consult your dealer for detailed instructions. 
						

							8 User Manual
MODEL NO.: 
SERIAL NO.:
The serial number of this product may be found on the label affixed to the side of the 
unit. You should note the model number and the serial number of this unit in the 
space provided and retain this manual as a permanent record of your purchase to 
aid in identification in the event of theft.
DATE OF PURCHASE
NAME OF DEALER
DEALER’S ADDRESS
For your future reference
 DEALER’S TELEPHONE NO. 
						

							User Manual 9
Table of Contents
1 Operation ....................................................................................... 13
1.1 Before Operating the Telephones ................................................... 14
1.1.1 Before Operating the Telephones ............................................................ 14
1.2 Making Calls ...................................................................................... 23
1.2.1 Basic Calling............................................................................................ 23
1.2.2 Easy Dialing ............................................................................................ 26
1.2.3 Redial ...................................................................................................... 29
1.2.4 When the Dialed Line is Busy or There is No Answer ............................. 30
1.2.5 Alternate Calling—Ring/Voice ................................................................. 35
1.2.6 Calling without Restrictions ..................................................................... 36
1.2.7 Direct Inward System Access (DISA) ...................................................... 37
1.2.8 Remote Setting........................................................................................ 40
1.3 Receiving Calls ................................................................................. 42
1.3.1 Answering Calls....................................................................................... 42
1.3.2 Hands-free Answerback .......................................................................... 43
1.3.3 Call Pickup .............................................................................................. 43
1.3.4 Trunk Answer From Any Station (TAFAS) ................................................ 44
1.3.5 Answer/Release Button ........................................................................... 45
1.4 During a Conversation ..................................................................... 47
1.4.1 Call Transfer ............................................................................................ 47
1.4.2 Call Hold .................................................................................................. 49
1.4.3 Call Splitting ............................................................................................ 53
1.4.4 Call Waiting ............................................................................................. 54
1.4.5 Multiple Party Conversation..................................................................... 59
1.4.6 Mute ........................................................................................................ 65
1.4.7 Headset Operation .................................................................................. 65
1.5 Absence Settings.............................................................................. 67
1.5.1 Call Forwarding ....................................................................................... 67
1.5.2 Absent Message...................................................................................... 70
1.5.3 Extension Lock ........................................................................................ 72
1.6 Paging ................................................................................................ 73
1.6.1 Paging ..................................................................................................... 73
1.6.2 Answering/Denying a Paging Announcement ......................................... 74
1.7 Extension Settings ........................................................................... 75
1.7.1 Timed Reminder ...................................................................................... 75
1.7.2 Do Not Disturb (DND).............................................................................. 76
1.7.3 Call Waiting ............................................................................................. 78
1.7.4 Executive Busy Override Deny ................................................................ 78
1.7.5 Background Music (BGM) ....................................................................... 79
1.7.6 Data Line Security ................................................................................... 79 
						

							10 User Manual
1.7.7 Time Service............................................................................................ 79
1.7.8 Wireless XDP Parallel Mode .................................................................... 80
1.7.9 Extension Feature Clear .......................................................................... 81
1.8 Call Center ......................................................................................... 83
1.8.1 Log-in/Log-out, Wrap-up .......................................................................... 83
1.8.2 Manual Queue Redirection ...................................................................... 85
1.9 User-supplied Equipment ................................................................ 87
1.9.1 Doorphone/Door Opener ......................................................................... 87
1.9.2 Host PBX ................................................................................................. 88
1.9.3 Voice Processing System ........................................................................ 89
1.10 Walking Extension ............................................................................ 95
1.10.1 Walking Extension ................................................................................... 95
1.11 Display Proprietary Telephone ........................................................ 96
1.11.1 Call Log ................................................................................................... 96
1.11.2 Directories ............................................................................................... 98
2 Manager Operation ...................................................................... 101
2.1 Control Features ............................................................................. 102
2.1.1 Extension Control .................................................................................. 102
2.1.2 Time Service Mode Control ................................................................... 102
2.1.3 Dial Tone Transfer .................................................................................. 104
2.1.4 External Background Music (BGM) ....................................................... 104
2.1.5 Outgoing Messages (OGM) ................................................................... 105
3 Customizing Your Phone & System........................................... 107
3.1 Personal Programming................................................................... 108
3.1.1 Personal Programming .......................................................................... 108
3.1.2 Settings on the Programming Mode ...................................................... 109
3.1.3 Customizing the Buttons ........................................................................ 117
3.2 Manager Programming ................................................................... 122
3.2.1 Programming Information ...................................................................... 122
3.2.2 Manager Programming .......................................................................... 123
3.3 System Programming ..................................................................... 124
3.3.1 Programming Information ...................................................................... 124
3.3.2 System Programming ............................................................................ 127
4 Appendix ...................................................................................... 131
4.1 Troubleshooting .............................................................................. 132
4.1.1 Troubleshooting ..................................................................................... 132
4.2 Feature Number Table .................................................................... 135
4.2.1 Feature Number Table ........................................................................... 135
4.3 Tone.................................................................................................. 143
4.3.1 Tone ....................................................................................................... 143