Panasonic Kx Ta824 Feature Guide

							1.4 Answering Features
Feature Guide 31
1.4 Answering Features
1.4.1 Answering Features
1.4.1.1 Answering Features—OVERVIEW
Description
An extension user can answer incoming calls using the following methods:
Called 
ExtensionFeatureDescriptionDetails in
A users own 
extension 
(proprietary 
telephone [PT])Line Preference—
IncomingA user can select the line seized when going 
off-hook. 1.4.1.2 Line 
Preference—
Incoming
Direct One-touch 
AnsweringA user can answer an incoming call simply 
by pressing the flashing CO or INTERCOM 
button.– 
Hands-free 
AnswerbackA user can answer calls automatically and 
establish a hands-free conversation. 1.4.1.4 Hands-
free Answerback
A users own 
extension (single 
line telephone 
[SLT])Receiving CallsA user can answer an incoming call simply 
by going off-hook.–
Another 
extensionCall PickupA user can pick up a call to a specific 
extension, a call within the users extension 
group, or a call received by a Telephone 
Answering Machine (TAM) extension. 1.4.1.3 Call 
Pickup 
						

							1.4 Answering Features
32 Feature Guide
1.4.1.2 Line Preference—Incoming
Description
A proprietary telephone (PT) user can select the method used to answer incoming calls from the following 
3 line preferences. 
 
Each of these line preferences can be selected by each extension through personal programming (Line 
Preference—Incoming). 
Conditions
 Ringing methods can be selected from among immediate, delayed, no ringing, or no incoming calls 
(disable) through system programming (
 Flexible Ringing—Day/Night/Lunch [408-410], Delayed 
Ringing—Day/Night/Lunch [411-413]).
 A single line telephone (SLT) user can select Ringing Line mode only.
 A flexible CO button should be assigned as an Outside (CO) Line Access button (Single-CO [S-CO], 
Group-CO [G-CO] or Other-CO [O-CO]) before selecting a line preference.
 Setting a new line preference clears the previous line preference.
 In Prime Line mode, if a PT user receives an incoming call on a line other than the Prime Line, the 
user must go off-hook and then press the corresponding flashing CO button to answer the call.
User Manual References
3.1.2 Changing Settings Using Programming Mode
Ty p eDescription
No LineA user can select a line by pressing the desired Outside (CO) Line Access 
button to answer an incoming call after going off-hook.
Prime LineA user can answer a call arriving at a flexible CO button (assigned as the 
Prime Line) simply by going off-hook.
Ringing Line (default)A user can answer a call ringing at ones own telephone simply by going 
off-hook. 
						

							1.4 Answering Features
Feature Guide 33
1.4.1.3 Call Pickup
Description
An extension user can answer a call ringing at another extension by entering the appropriate feature 
numbers. 
 
The following types of Call Pickup are available:
Call Pickup Deny 
An extension user can prevent other extensions from picking up calls ringing at his or her own extension. If 
this feature is enabled, other users will hear a reorder tone when trying to pick up calls.
Conditions
[Directed/Group Call Pickup]
Call Pickup applies to: 
Intercom calls (except calls from Hold Recall and Camp-on Recall), outside (CO) line calls, and 
doorphone calls (even when the extension is not assigned as a destination for doorphone calls.)
 An extension user will hear a confirmation tone when he or she picks up the call with the Directed Call 
Pickup or Group Call Pickup feature. It is possible to eliminate the tone through system programming 
(
 Call Pickup Tone [117]).
User Manual References
1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup)
Ty p eDescription
Directed Call PickupA call to a specific extension is answered.
Group Call PickupA call to an extension in the same extension group ( Extension Group 
[600]) is answered. 
Call Retrieving from a 
Telephone Answering 
Machine (TAM)A call received by a preprogrammed TAM extension ( TA M  E x t e n s i o n  
[611]) is answered.  
						

							1.4 Answering Features
34 Feature Guide
1.4.1.4 Hands-free Answerback
Description
A user with a speakerphone-equipped proprietary telephone (PT) can answer intercom calls automatically 
without lifting the handset. When a call is received at an extension that is in Hands-free Answerback mode, 
the caller hears a confirmation tone and the called extension hears a beep tone. Then the conversation is 
automatically established.
Conditions
Hands-free Answerback applies to: 
Intercom calls (not including outside (CO) line calls or doorphone calls)
 When an outside (CO) line call is transferred to an extension, this feature is overridden and a ring tone 
is heard.
Feature Guide References
1.5.1.1 Intercom Call
User Manual References
1.3.2 Answering Hands-free (Hands-free Answerback) 
						

							1.5 Making Call Features
Feature Guide 35
1.5 Making Call Features
1.5.1 Intercom Call Features
1.5.1.1 Intercom Call
Description
An extension user can call another extension user.
Conditions
Extension Number/Name Assignment 
Extension numbers ( Extension Number [009]) and names ( Extension Name [604]) can be 
assigned to all extensions. During intercom calls, the number and name of the other extension are 
shown on the displays of proprietary telephones (PTs).
DSS Button 
A flexible CO/DSS/MESSAGE button can be customized as a DSS button.  
The DSS buttons on a DSS Console can also be used.
Alternate Receiving—Ring/Voice 
A PT user can select to receive intercom calls by ring tone or by voice, through personal programming 
(Alternate Receiving—Ring/Voice). If a user selects voice-calling, the calling party can talk to the user 
immediately after hearing a confirmation tone.
Alternate Calling—Ring/Voice 
A caller can change the called partys preset call receiving method (ring tone or voice). By doing so, 
ring-calling is switched to voice-calling, or vice versa, at the called party. This setting is active for the 
current call only, after which it reverts to the called partys previous setting.
 The extension ring tone pattern for incoming intercom calls can be selected through system 
programming (
 Extension Ring Tone Pattern [115]). The ringback tone pattern for outgoing intercom 
calls and for incoming outside (CO) line calls can also be selected through system programming ( 
Ringback Tone Pattern [128]).
Tone after Dialing 
After dialing an extension number, a user will hear one of the following:
Feature Guide References
1.17.2 Flexible Buttons
4.2.1 Tones/Ring Tones
Ty p eDescription
Ringback ToneIndicates the call is being received at the called partys extension.
Confirmation ToneIndicates the called party has set voice-calling.
Busy ToneIndicates the called partys extension is busy.
DND ToneIndicates the called party has set Do Not Disturb (DND). 
						

							1.5 Making Call Features
36 Feature Guide
User Manual References
1.2.1 Basic Calling
1.2.5 Switching the Calling Method (Alternate Calling—Ring/Voice)
3.1.2 Changing Settings Using Programming Mode 
						

							1.5 Making Call Features
Feature Guide 37
1.5.2 Outside (CO) Line Call Features
1.5.2.1 Outside (CO) Line Call Features—OVERVIEW
Description
An extension user can use the following features when making an outside (CO) line call:
FeatureDescriptionDetails in 
Emergency CallA user can dial preprogrammed emergency 
numbers regardless of the restrictions imposed on 
the extension. 1.5.2.2 Emergency 
Call
Account Code EntryA user can enter an account code to identify 
outgoing calls for accounting and billing purposes. 1.5.2.3 Account 
Code Entry
Pulse to Tone ConversionA user can temporarily switch from Pulse mode to 
DTMF (Dual Tone Multi-Frequency) mode if 
necessary. 1.5.2.4 Dial Type 
Selection
Pause InsertionA dialing pause can be manually inserted by 
pressing the PAUSE button, or can be 
automatically inserted after a user-dialed code, 
such as a Host PBX Access code or Automatic 
Pause Insertion code. The length of the pause can 
be specified through system programming. 1.5.2.5 Pause 
Insertion 
 1.5.2.6 Host PBX 
Access Code 
(Access Code to the 
Telephone Company 
from a Host PBX) 
						

							1.5 Making Call Features
38 Feature Guide
1.5.2.2 Emergency Call
Description
An extension user can dial preprogrammed emergency numbers ( Emergency Number [309]) after 
seizing an outside (CO) line regardless of the restrictions imposed on the extension.
Conditions
 If the PBX is installed behind an existing host PBX, an extension user must dial the Host PBX Access 
code after the Outside (CO) Line Access number.
 This feature will function even when:
– In Account Code—Verify-All/Verify-Toll/Forced mode ( 1.5.2.3 Account Code Entry)
– Restricted by the current class of service (COS) ( 1.8.1 Toll Restriction (TRS))
– In Extension Lock ( 1.8.3 Extension Lock) 
						

							1.5 Making Call Features
Feature Guide 39
1.5.2.3 Account Code Entry
Description
An account code is used to identify outgoing outside (CO) line calls for accounting and billing purposes. 
Account codes are appended to SMDR call records (
 1.19.1 Station Message Detail Recording (SMDR)), 
and have several uses. For example, a firm can use an account code for each client to determine which calls 
were made for which client, and can submit a bill to the client according to the clients account code as 
shown on the SMDR call record. 
 
There are 4 methods of entering account codes, explained below. One method is assigned to each 
extension through system programming (
 Account Code Mode [605]).
Conditions
 An account code can be stored in Memory Dialing (One-touch Dialing, Hot Line, Speed Dialing—
System/Personal, Call Forwarding (FWD) to Outside (CO) Line, etc.). In this case, the Account Code 
feature number and specified account code must be entered after the Outside (CO) Line Access 
number.
 An extension user does not need to enter an account code for incoming outside (CO) line calls.
 Even in Forced/Verify-All/Verify-Toll mode, emergency calls can be made without an account code ( 
1.5.2.2 Emergency Call).
User Manual References
1.2.1 Basic Calling
ModeDescription
OptionAn extension user can (but is not required to) enter a 4-digit account code 
during a conversation or within 30 seconds after a conversation ends 
when a record is needed.
ForcedAn extension user must always enter a 4-digit account code within 5 
seconds after seizing an outside (CO) line. This method ensures that 
extension users will not forget to enter account codes.
Verify-AllAn extension user must always enter a preprogrammed account code ( 
Account Code [310]) within 5 seconds after seizing an outside (CO) line. 
If the entered code does not match any preprogrammed code, the user 
will hear a reorder tone. 
Verify-TollAn extension user can enter a preprogrammed account code ( Account 
Code [310]) within 5 seconds after seizing an outside (CO) line to override 
TRS ( 1.8.2 Toll Restriction (TRS) Override by Account Code). Classes 
of service (COSs) 3 through 5 will be changed temporarily to COS 2. 
COSs 1 and 2 will not be affected. If the entered account code is also 
registered as an extension password, the extension password feature will 
be given priority. The COS of the corresponding extension will be applied. 
						

							1.5 Making Call Features
40 Feature Guide
1.5.2.4 Dial Type Selection
Description
The dialing mode can be selected for each outside (CO) line through system programming ( Dial Mode 
[401]) regardless of the originating extension (dependent on the contract with the telephone company).
Conditions
Automatic Configuration for Outside (CO) Line Type 
The dialing mode of connected outside (CO) lines is automatically assigned after restarting the PBX 
using the System Clear Switch or through system programming (
 System Data Clear [999]). No 
system programming in Dial Mode [401] and Pulse Speed [402] is required unless the dialing mode of 
the connected outside (CO) lines is Call Blocking. If your telephone company can receive both DTMF 
and Pulse signals, the PBX selects an outside (CO) line type according to the following priority:
 
Pulse (Low)  Pulse (High)  DTMF
Pulse to Tone Conversion 
It is possible for an extension user to temporarily switch from Pulse mode to DTMF mode in order to 
access special services such as computer-accessed long-distance calling or voice mail services. To 
switch to DTMF mode, wait for a preprogrammed time period after the outside (CO) line is connected, 
or press the 
# key. This feature functions only on outside (CO) lines set to Pulse or Call Block 
mode ( Dial Mode [401]). DTMF mode cannot be changed to Pulse mode.
 The pulse rate for outside (CO) lines that have been set to Pulse or Call Block mode ( Pulse 
Speed [402]) should be selected depending on your telephone company. There are 2 pulse rates: Low 
(10 pps) and High (20 pps).
 It is programmable whether DTMF dialing is sent to the telephone company when an extension user 
redials after changing from Pulse mode to DTMF mode by pressing the 
# key ( Redialing after 
Pulse to Tone Conversion [119]).
User Manual References
1.4.9 Changing the Dialing Mode (Pulse to Tone Conversion)
ModeDescription
DTMF (Dual Tone Multi-
Frequency)Numbers dialed by an extension user are transmitted to the outside (CO) 
line using tones.
Pulse (Rotary)Numbers dialed by an extension user are transmitted to the outside (CO) 
line using pulses.
Call BlockingIf your telephone company can receive both DTMF and Pulse signals but 
the contract specifies Pulse lines, select this mode. When dialing with a 
touch-tone telephone, only Pulse signals will be sent to the telephone 
company.