Panasonic Kx Ta824 Feature Guide

							1.18 Voice Mail Features
Feature Guide 131
 
System Programming
The following settings to enable Inband (DTMF) Integration must be programmed through system 
programming to match the settings of the VPS. This example uses a Panasonic KX-TVS series VPS/KX-
TVA series VPS, which can be connected to up to 4 extension jacks of the PBX.
 
[Programming Example: Voice Mail Table]
In this example: 
To enable the VM Hunting Chain and AA Hunting Chain, program as follows:
1)Assign all Voice Mail extensions to one extension group in Extension Group [600].
2)Assign Enable to the group in Hunting Group Set [100].
3)Select the hunting type of the group in Hunting Type [101].
VM Service
1.Accessing a Mailbox 
The PBX sends DTMF signals to the VPS to indicate which mailbox should be accessed (Follow-on 
ID).
 
2.Listening to Recorded Messages 
After the VPS records a message, it will light the appropriate lamp or button on the extension for which 
the message was intended, to indicate that there is a new message (
 1.16.1 Message Waiting). The 
proprietary telephone (PT) user can play the message back simply by pressing the MESSAGE button 
used for mailbox access. When the button is pressed, the PBX calls the voice mail extension, then 
sends DTMF signals to the VPS to indicate the extensions mailbox number.
 
A single line telephone (SLT) user hears a special dial tone (dial tone 3) when going off-hook if there 
are any messages in his or her mailbox, and can play the message back by entering the Message 
Waiting Answer feature number. 
Conditions
 A VPS can be assigned as the destination for the following features:
– FWD—All Calls
FWD to Extension Ringback 
ToneThe PBX is calling an extension other than the 
one dialed, most likely because the called 
extension has set its calls to be forwarded to 
another extension or because it is a member of 
an idle extension hunting group (
 1.2.1 Idle 
Extension Hunting).
8
DTMF Integration*1Voice Mail Port*2
Jack 07Jack 08Jack 15Jack 16
EnableEnableEnableDisableDisable
*1 DTMF Integration [103]
*2 DTMF Integration Port [102]
Status Condition DTMF Status Signal 
						

							1.18 Voice Mail Features
132 Feature Guide
–FWD—Busy/No Answer
– DISA Intercept Routing—No Answer (IRNA) ( 1.1.1.2 Intercept Routing, 1.14.6 Direct Inward 
System Access (DISA))
For these features, the caller does not need to know the mailbox number of the called extension 
because the code is automatically transmitted to the VPS. 
 In order to achieve proper recording quality, Data Line Security should be turned on for the VPS ( 
1.9.5 Data Line Security).
 Each extensions mailbox number is the same as its extension number.
 If TA series cannot be selected with the PBX type setup menu of the KX-TVS series VPS/KX-TVA 
series VPS, select KX-T1232. Follow the steps for the KX-T1232.
User Manual References
1.8.3 If a Voice Processing System is Connected 
						

							1.18 Voice Mail Features
Feature Guide 133
1.18.3 Local Carrier-based Voice Mail Service
Description
The PBX supports voice mail service, which is an answering system offered by the telephone company, to 
notify the called party of a message waiting. After subscription, the voice mail system can answer calls 
automatically instead of the PBX when the line is busy or calls are not answered, and callers can leave their 
messages in a mailbox provided by the telephone company.
 
The Message/Ringer Lamp lights red and the corresponding Single-CO (S-CO) button flashes red at 
moderate speed when a message has been recorded and stored in the mailbox of the telephone company. 
Going off-hook, pressing the red flashing S-CO button and then pressing the MESSAGE button allows a 
proprietary telephone (PT) user to access the voice mail system and listen to the messages stored in the 
mailbox.
 
This feature is available only for PTs.
Conditions
Hardware Requirement: An optional Caller ID card.
 The voice mail service access number can be up to 32 digits long, assigned for each outside (CO) line 
through system programming (
 Local Carrier-based Voice Mail Access Dial [436]). During this 
programming, pressing the INTERCOM (SECRET) button before and after any confidential parts of the 
number allows a PT user to prevent the display of all or part of a number (
 1.6.1.1 Memory Dialing 
Features—OVERVIEW).
 System programming determines which extensions can access the voice mail service for each outside 
(CO) line (
 Extension Access to Local Carrier-based Voice Mail [437]). More than one outside (CO) 
line can be assigned to one extension.
 The PBX supports both the Stutter dial tone method and FSK method, which can be assigned for each 
outside (CO) line through system programming (
 Local Carrier-based Voice Mail Signaling [435]). 
When Stutter is selected for an outside (CO) line and the user seizes the outside (CO) line, they will 
hear a stutter dial tone if there is a message in their voice mailbox. Approximately 5 seconds after the 
user hangs up one of the preprogrammed outside (CO) lines, or 3 minutes 46 seconds after the phone 
stops ringing, the PBX automatically seizes the line and checks if a message has been recorded. If a 
new message was recorded in the mailbox of the telephone company, the Message/Ringer Lamp lights 
red and the corresponding S-CO button flashes red at moderate speed.
 If the voice mail service uses a stutter dial tone and the recorded message is over 3 minutes long, in 
some cases the Message/Ringer Lamp may not light and the corresponding S-CO button may not flash.
 A contract with the telephone company may be required for local carrier-based voice mail service. For 
more information, consult your telephone company.
Installation Manual References
2.3.5 3-Port Caller ID Card (KX-TE82493)
User Manual References
1.8.4 If Local Carrier-based Voice Mail Service is Used 
						

							1.19 Administrative Information Output Features
134 Feature Guide
1.19 Administrative Information Output Features
1.19.1 Station Message Detail Recording (SMDR)
Description
Automatically logs detailed information for the PBX. 
1.SMDR Output Port 
The Serial Interface (RS-232C) port can be used to output Station Message Detail Recording (SMDR) 
data to a PC, printer, etc.
 
2.SMDR Output Data 
Outside (CO) line call information (Incoming/outgoing) can be logged and sent to the SMDR output 
port.
 
3.SMDR Format and Contents
[Explanation] 
The following table explains the types of data logged by SMDR. The section numbers below refer to the 
field indicated by the numbers above.
Section NumberDataDescription
(1)DateShows the date (Month/Day/Year) of the call ( Date & Time 
[000]). 
(2)TimeShows the start time of a call as hour/minute/AM or PM. Also 
shows the following code:
*: Transferred call ( 1.10.1 Call Transfer)
Date Time Ext. CO Dial number Duration Code
12/31/04 12:52PM 103 05 12345678901234567890123456789012 00:0016....
12/31/04 12:53PM 103 02 incoming 00:0143....
12/31/04 *12:54PM 101 02 incoming 00:0748....
12/31/04 1:04PM 103 06 092. . . 1438 00:0006
.... 12/31/04 1:04PM 102 05 DISA  incoming < > < >
< >
00:0009 0
12/31/04 1:05PM 103 01 DISA  incoming < > 00:0008....0
12/31/04 1:06PM 103 01 0921234567892013570846
1234567890123456
2013570846
00:0008....
12/31/04 1:06PM C-05 02 0921234567 00:0017.... 2
12/31/04 1:07PM 103 01 0921234567 00:1100 . . 13
12/31/04 2:15PM 103 01 0921234567 00:1100 .101
12/31/04 2:26PM 103 01 F/0927654321 00:0300....
12/31/04 2:27PM 116 05 9=0924567123 00:1355....
(1) (2) (3) (4) (5) (6) (7)
4536 
						

							1.19 Administrative Information Output Features
Feature Guide 135
(3)Ext. (Extension)Shows the number of the extension that was engaged in the 
call.
 
Also shows the following code:
C-xx: Outside-to-Outside (CO-to-CO) line call via the DISA 
feature (
 1.14.6 Direct Inward System Access (DISA)) 
 (xx=Outside (CO) line number that receives the DISA call)
(4)COShows the outside (CO) line number used for the call.
(5)Dial Number[Outside (CO) Line Call]
Outgoing Outside (CO) Line Call 
Shows the dialed telephone number (max. 32 digits). Digits 
shown are as follows:
0 through 9, , #, - (hyphen)
F/: Flash/recall signal ( 1.9.6 Flash/Recall)
=: Host PBX Access code marker ( 1.5.2.6 Host PBX 
Access Code (Access Code to the Telephone Company from 
a Host PBX)) The marker is displayed between the Host PBX 
Access code and the dialed number when a Host PBX Access 
code is entered.
. (dot): Secret Dialing
 
Incoming Outside (CO) Line Call
Shows  + the callers telephone number (max. 16 
digits). A callers telephone number is displayed only when an 
optional Caller ID card is installed and With CID is selected 
in 
Caller ID SMDR Format [906]. It is also possible to show a 
callers telephone number before the call is answered ( 
Caller ID SMDR Printout [907]).
Also shows the following codes:
 + the callers telephone number (max. 16 
digits): Incoming outside (CO) line call via the DISA feature 
: Incoming outside (CO) line call via the DIL 
feature (
 1.1.1.1 Direct In Line (DIL))
(6)DurationShows the duration of the outside (CO) line call in hours/
minutes/seconds.
(7)CodeShows the account code appended to the call ( 1.5.2.3 
Account Code Entry), the account code index number (e.g., 
13), the number of the extension that used the Walking COS 
feature (e.g., 101), or DISA security code status (e.g., 0).
0: A DISA incoming call without a DISA security code
1 to 4: A DISA incoming call with a DISA security code number  
Actual DISA security codes are not printed by SMDR ( DISA 
Security Code [512]).
Section Number Data Description 
						

							1.19 Administrative Information Output Features
136 Feature Guide
The following data can be controlled through system programming to adjust whether (or how) they are 
printed or displayed by SMDR.
 
[Programmable Items]
Conditions
 SMDR data is not deleted even if the PBX is reset.
Multilingual Display by SMDR 
It is possible to select the display language used for SMDR through system programming ( SMDR 
Language [806]).
 The PBX waits for a preprogrammed length of time ( Call Duration Counter Start [204]) after the end 
of seizing an outside (CO) line or dialing before star ting the SMDR timer for outgoing outside (CO) line 
calls. When the PBX has sent out all dialed digits to the telephone company and this timer expires, the 
ItemDescription
Incoming/Outgoing outside 
(CO) line callControls whether incoming/outgoing outside (CO) line calls are 
shown (
 Incoming/Outgoing Call Selection for Printing [802]).  
If Toll is selected in outgoing outside (CO) line calls, only calls that 
are checked in 
TRS—COS 2-5 Denied Code [302-305] and are 
allowed, are shown.
Callers identificationControls whether a callers telephone number is shown ( Caller ID 
SMDR Format [906]). When this is set to display telephone numbers, 
even if the PBX receives a callers name by the Caller ID feature, only 
the telephone number is shown. 
Secret DialingControls whether secret dialing numbers stored in System Speed 
Dialing Number [001] or stored in One-touch Dialing button are 
shown by SMDR ( Secret Number SMDR Print Suppression [803]).
Account CodeControls whether the account code stored in Account Code [310] or 
just the index of the account code is shown ( SMDR Account Code 
[805]). The index of the account code is shown when Verify-All or 
Verify-Toll is selected in Account Code Mode [605].
System programming itemsControls whether system programming items that have already been 
assigned are shown based on the following parameters (
 System 
Data Dump [804]):
a)All para: All data
b)System para: All data except for CO para, Extn. para, 
DSS para and Speed dial
c)CO para: The data assigned for each outside (CO) line
d)Extn. para: The data assigned for each extension
e)DSS para: The data assigned on the Direct Station 
Selection (DSS) buttons and Programmable Feature (PF) 
buttons on the DSS Console
f)Speed dial: The System Speed Dialing numbers and 
names in 
System Speed Dialing Number [001] and System 
Speed Dialing Name [011]
g)Stop output: Not shown 
						

							1.19 Administrative Information Output Features
Feature Guide 137
PBX begins measuring the duration of the call. A display proprietary telephone (PT) shows the elapsed 
time of the call. The starting time and the total duration of the call are logged by SMDR.
SMDR Format
The following SMDR format parameters can be set through system programming ( SMDR Parameter 
[801]) in order to match the paper size being used by the printer:
a)Page Length: determines the number of lines per page.
b)Skip Perforation: determines the number of lines to be skipped at the end of every page. 
The page length should be at least 4 lines longer than the skip perforation length.
Serial Interface (RS-232C) Parameters
The following communication parameters can be assigned for the Serial Interface (RS-232C port) 
through system programming (
 SMDR RS-232C Parameter [800]):
a)New Line (NL) Code: Select the code appropriate for the PC or printer. If the PC or printer 
automatically feeds lines with carriage return, select CR. If not, select CR+LF.
b)Baud Rate: Baud rate indicates the transmission speed of data from the PBX to the PC or printer.
c)Word Length: Word length indicates how many bits compose each character.
d)Parity Bit: Parity bit indicates what type of parity is used to detect errors in the string of bits 
composing a character. Make an appropriate selection depending on the requirements of the PC 
or printer.
e)Stop Bit Length: Stop bit indicates the end of a bit string that composes a character. Select an 
appropriate value depending on the requirements of the PC or printer.
Installation Manual References
2.8.1 Connecting Peripherals
Skip
Perforation
Machine
Perforation
Page
Length
(66 lines) 
						

							1.20 Extension Controlling Features
138 Feature Guide
1.20 Extension Controlling Features
1.20.1 Extension Feature Clear
Description
Extension users can simultaneously clear all of the following features set on their own telephone:
This feature is also known as Station Feature Clear or Station Program Clear.
User Manual References
1.7.8 Clearing Features Set at Your Extension (Extension Feature Clear)
FeatureValue after Extension Feature Clear
Absent MessageOff
Automatic Callback BusyOff
Background Music (BGM)Off
Call Forwarding (FWD)Off
Call Pickup DenyAllow
Call WaitingDisable
Data Line SecurityOff
Do Not Disturb (DND)Off
Executive Busy Override DenyAllow
Hot LineThe stored telephone numbers will be cleared.
Log-in/Log-outLog-in
Message WaitingAll messages left by other extensions will be cleared.
Paging DenyAllow
Room MonitorOff
Timed ReminderCleared
Voice Mail IntegrationOff 
						

							1.20 Extension Controlling Features
Feature Guide 139
1.20.2 Timed Reminder
Description
Each extension user can set an alarm to be used as a wake-up call or reminder. This feature can be 
programmed to activate daily or one time only. If the user goes off-hook during the alarm, a special dial tone 
(dial tone 3) will be heard.
 
Remote Timed Reminder 
An extension assigned as the operator or manager extension can remotely set, cancel, and confirm the 
timed reminder of the desired extension. This feature is useful, for example, for a small hotel or motel to set 
a wake-up call for an extension in a guest room, or for a parent to set a wake-up call for an extension in a 
childs room.
Conditions
 Be sure that the PBX clock is set to the correct time.
 Setting a new alarm time clears the previous alarm time.
 There is no limit for the number of the extensions that can set Timed Reminder at the same time.
User Manual References
1.7.1 Setting the Alarm (Timed Reminder)
2.1.3 Setting an Alarm for Other Extensions (Remote Timed Reminder [Wake-up Call]) 
						

							1.21 Audible Tone Features
140 Feature Guide
1.21 Audible Tone Features
1.21.1 Dial Tone
Description
The following dial tones inform extension users about features activated on their extensions:
Feature Guide References
4.2.1 Tones/Ring Tones
Ty p eDescription
Tone 1A normal dial tone is heard when none of the features listed for dial tones 2 
through 5 have been set.
Tone 2Heard when any of the following features is set.
 Absent Message
 Background Music (BGM) (for proprietary telephones [PTs] only)
 Call Forwarding (FWD)
 Call Pickup Deny
 Data Line Security
 Do Not Disturb (DND)
 Extension Lock
 Hot Line (for single line telephones [SLTs] only)
 Message Waiting (for PTs only)
 Remote Extension Lock
 Timed Reminder
Tone 3Heard when any of the following features is performed.
 Account Code Entry
 Answering a call from Timed Reminder 
 Going off-hook with an SLT that has messages waiting
Tone 4Heard when going off-hook if new voice messages are waiting for the extension 
(Built-in Voice Message [BV]).
Tone 5Heard when the remaining voice message recording time is less than 5 minutes 
(Built-in Voice Message [BV]).