Panasonic Kx Ta824 Feature Guide
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10 Feature Guide
Hunting Type [101].........................................................................................................................................180
DTMF Integration Port [102] ..........................................................................................................................180
DTMF Integration [103]..................................................................................................................................180
SLT Hold Mode [104]...](http://img.usermanuals.tech/thumb/58/64566/w64_kx-ta824_en_feature_guide_v1_om_d-9.png "Page 10
10 Feature Guide
Hunting Type [101].........................................................................................................................................180
DTMF Integration Port [102] ..........................................................................................................................180
DTMF Integration [103]..................................................................................................................................180
SLT Hold Mode [104]...")
Model No. TA824 Thank you for purchasing a Panasonic Advanced Hybrid System. Please read this manual carefully before using this product and save this manual for future use. Advanced Hybrid System Feature Guide
2 Feature Guide Introduction About this Feature Guide The Feature Guide is designed to serve as an overall reference describing the features of the Panasonic Advanced Hybrid System. It explains what the Advanced Hybrid System can do, as well as how to obtain the most of its many features and facilities. The Feature Guide is divided into the following sections: Section 1, Call Handling Features Describes the features of the Advanced Hybrid System related to making and receiving calls, and operating telephones. Section 2, System Configuration and Administration Features Describes the features that allow the Advanced Hybrid System to be configured and administered to suit the needs of its users. Section 3, Programming Instructions Serves as an overall system programming reference for the Advanced Hybrid System. Section 4, Appendix Provides tables that describe the resource capacity of the Advanced Hybrid System, as well as its different tones and ring tones. Index References Found in the Feature Guide Installation Manual References The Installation Manual provides instructions detailing the installation and maintenance of the PBX. Sections from the Installation Manual are listed throughout the Feature Guide for your reference. Feature Guide References Related sections of the Feature Guide are listed for your reference. User Manual References The User Manual describes how users can access commonly used PBX features and functions with their proprietary telephones (PTs), single line telephones (SLTs), and Direct Station Selection (DSS) Consoles. Sections from the User Manual are listed throughout the Feature Guide for your reference. PT Programming References Commonly used settings can be programmed using a display PT ( 2.3.2 PT Programming). These PT programming items are noted throughout the Feature Guide for your reference by title and program number. The following is an example of a PT Programming reference: Idle extensions are automatically searched for according to a preprogrammed hunting type ( Hunting Type [101]).
Feature Guide 3 Links to Other Pages and Manuals If you are viewing this Feature Guide with a PC, certain items are linked to different sections of the Feature Guide and other Advanced Hybrid System manuals. Click on a link to jump to that section. Linked items include: • Installation Manual References Feature Guide References User Manual References PT Programming References Notes Certain PTs, features, and optional service cards are not available in some areas. Consult your certified Panasonic dealer for more information. Every system programming setting can be accessed using a PC and the Panasonic KX-TE Maintenance Console software ( 2.3.1 PC Programming). For programming details, refer to the on- line help that is installed along with KX-TE Maintenance Console ( 3.2.1 Installing and Starting KX- TE Maintenance Console). Trademarks Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. All other trademarks identified herein are the property of their respective owners.
4 Feature Guide List of Abbreviations AAAAutomated Attendant APTAnalog Proprietary Telephone BBGMBackground Music BSSBusy Station Signaling BVBuilt-in Voice Message CCOSClass of Service CPCCalling Party Control DDILDirect In Line DISADirect Inward System Access DNDDo Not Disturb DSSDirect Station Selection DTMFDual Tone Multi-Frequency EEFAExternal Feature Access FFWDCall Forwarding GG-COGroup-CO IIRNAIntercept Routing—No Answer LLCSLive Call Screening LEDLight Emitting Diode OO-COOther-CO OGMOutgoing Message PPFProgrammable Feature PTProprietary Telephone SS-COSingle-CO SLTSingle Line Telephone SMDRStation Message Detail Recording SMSShort Message Service TTRSTo l l R e s t r i c t i o n TA MTelephone Answering Machine VVMVoice Mail VPSVoice Processing System
Feature Guide 5 Feature Highlights Built-in Voice Message (BV) Built-in Voice Message (BV) allows a caller to leave a voice message in a users personal message area or the systems common message area, if an optional voice message card is installed in the PBX ( 1.14.7 Built-in Voice Message (BV)). Call Routing for Fixed Line SMS The PBX can relay incoming calls from a Short Message Service (SMS) center to specific single line telephones (SLTs) that support SMS. Fixed Line SMS is a service that allows text messages to be sent and received via PSTN access ( 1.16.3 Call Routing for Fixed Line SMS). Caller ID Display on SLT The PBX can receive Caller ID information (telephone numbers and callers names) from calls received on outside (CO) lines. This information can be shown on the displays of some SLTs as well as proprietary telephones (PTs) when receiving calls ( 1.15.1 Caller ID). 3-level Automated Attendant (AA) 3-level Automated Attendant (AA) service allows a caller to dial a single-digit number (Direct Inward System Access [DISA] AA number) following the guidance of 3-level outgoing messages (OGMs), and be connected to the desired party automatically ( 1.14.6 Direct Inward System Access (DISA)). PC Programming System programming settings can be accessed using a PC and the Panasonic KX-TE Maintenance Console software as well as by using a PT ( 2.3.1 PC Programming). The PBX software can be upgraded via the Serial Interface (RS-232C por t) or USB port, using the KX-TE Maintenance Console software ( 2.3.6 Firmware Upgrade). Automatic Configuration for Outside (CO) Line Type The dialing mode of connected outside (CO) lines is automatically configured the first time the PBX is accessed with a PC using the KX-TE Maintenance Console software, or after the PBX data has been cleared ( 2.3.5 Automatic Configuration for Outside (CO) Line Type). Call Waiting Caller ID Call Waiting Caller ID allows the user to see the name or telephone number of a second caller during a conversation ( 1.1.3.4 Call Waiting). Local Carrier-based Voice Mail Service Local carrier-based voice mail service allows the user to receive remote voice mail service from the telephone company to record caller messages when calls cannot be answered ( 1.18.3 Local Carrier- based Voice Mail Service). Wireless Proprietary Telephones (PTs) Wireless PTs such as the KX-T7885 and the KX-TD7895 give a user the freedom to move around and still have the powerful features of Panasonic PTs. Some examples of the advantages of wireless PTs over wireless SLTs are: a)Caller ID b)Seizure of outside (CO) lines by a one-touch operation c)Carrier-based voice mail service Refer to the Operating Instructions of the wireless PT for additional information.
6 Feature Guide Advanced Hybrid System This PBX supports the connection of PTs*1, wireless PTs, Direct Station Selection (DSS) Consoles, and single line devices such as SLTs, fax machines, wireless SLTs, and data terminals. *1In this manual, proprietary telephone (PT) means an analog proprietary telephone (APT).
Feature Guide 7 Table of Contents 1 Call Handling Features.........................................................................13 1.1 Incoming Call Features .................................................................................................14 1.1.1 Incoming Outside (CO) Line Call Features ......................................................................14 1.1.1.1 Direct In Line (DIL) ...........................................................................................................................................14 1.1.1.2 Intercept Routing..............................................................................................................................................15 1.1.2 Internal Call Features.......................................................................................................16 1.1.3 Incoming Call Indication Features ....................................................................................17 1.1.3.1 Incoming Call Indication Features—OVERVIEW .............................................................................................17 1.1.3.2 Outside (CO) Line Ringing Selection ...............................................................................................................18 1.1.3.3 Ring Tone Pattern Selection.............................................................................................................................19 1.1.3.4 Call Waiting ......................................................................................................................................................20 1.2 Receiving Group Features ............................................................................................22 1.2.1 Idle Extension Hunting .....................................................................................................22 1.2.2 Direct Inward System Access (DISA) Ring ......................................................................24 1.2.3 Log-in/Log-out ..................................................................................................................25 1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features .............................................26 1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND).................................................................26 1.3.1.1 Call Forwarding (FWD)/Do Not Disturb (DND)—OVERVIEW ..........................................................................26 1.3.1.2 Call Forwarding (FWD) ....................................................................................................................................27 1.3.1.3 Do Not Disturb (DND) ......................................................................................................................................30 1.4 Answering Features.......................................................................................................31 1.4.1 Answering Features .........................................................................................................31 1.4.1.1 Answering Features—OVERVIEW...................................................................................................................31 1.4.1.2 Line Preference—Incoming..............................................................................................................................32 1.4.1.3 Call Pickup .......................................................................................................................................................33 1.4.1.4 Hands-free Answerback ...................................................................................................................................34 1.5 Making Call Features .....................................................................................................35 1.5.1 Intercom Call Features .....................................................................................................35 1.5.1.1 Intercom Call ....................................................................................................................................................35 1.5.2 Outside (CO) Line Call Features ......................................................................................37 1.5.2.1 Outside (CO) Line Call Features—OVERVIEW ...............................................................................................37 1.5.2.2 Emergency Call................................................................................................................................................38 1.5.2.3 Account Code Entry .........................................................................................................................................39 1.5.2.4 Dial Type Selection ..........................................................................................................................................40 1.5.2.5 Pause Insertion ................................................................................................................................................41 1.5.2.6 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) ...................................42 1.5.3 Seizing a Line Features ...................................................................................................44 1.5.3.1 Seizing a Line Features—OVERVIEW .............................................................................................................44 1.5.3.2 Line Preference—Outgoing..............................................................................................................................45 1.5.3.3 Outside (CO) Line Access ...............................................................................................................................46 1.6 Memory Dialing Features ..............................................................................................48 1.6.1 Memory Dialing Features .................................................................................................48 1.6.1.1 Memory Dialing Features—OVERVIEW ..........................................................................................................48 1.6.1.2 One-touch Dialing ............................................................................................................................................50 1.6.1.3 KX-T7710 One-touch Dialing ...........................................................................................................................51 1.6.1.4 Redial ..............................................................................................................................................................52 1.6.1.5 Speed Dialing—Personal/System ....................................................................................................................53 1.6.1.6 Hot Line............................................................................................................................................................54 1.7 Busy Line/Busy Party Features ....................................................................................55 1.7.1 Automatic Callback Busy (Camp-on) ...............................................................................55 1.7.2 Executive Busy Override ..................................................................................................56 1.7.3 Call Waiting Tone .............................................................................................................57
8 Feature Guide 1.8 Toll Restriction (TRS) Features.....................................................................................58 1.8.1 Toll Restriction (TRS) .......................................................................................................58 1.8.2 Toll Restriction (TRS) Override by Account Code ............................................................62 1.8.3 Extension Lock .................................................................................................................64 1.8.4 Walking COS ....................................................................................................................65 1.9 Conversation Features ..................................................................................................66 1.9.1 Hands-free Operation.......................................................................................................66 1.9.2 Room Monitor...................................................................................................................67 1.9.3 Microphone Mute .............................................................................................................68 1.9.4 Headset Operation ...........................................................................................................69 1.9.5 Data Line Security ............................................................................................................70 1.9.6 Flash/Recall .....................................................................................................................71 1.9.7 External Feature Access (EFA) ........................................................................................72 1.9.8 Outside-to-Outside (CO-to-CO) Line Call Duration ..........................................................73 1.9.9 Paralleled Telephone ........................................................................................................74 1.9.10 Calling Party Control (CPC) Signal Detection ..................................................................75 1.10 Transferring Features ....................................................................................................76 1.10.1 Call Transfer .....................................................................................................................76 1.11 Holding Features ............................................................................................................78 1.11.1 Call Hold...........................................................................................................................78 1.11.2 Call Park ...........................................................................................................................80 1.11.3 Call Splitting .....................................................................................................................81 1.11.4 Music on Hold ..................................................................................................................82 1.11.5 Consultation Hold .............................................................................................................83 1.12 Conference Features .....................................................................................................84 1.12.1 Conference Features........................................................................................................84 1.12.1.1 Conference Features—OVERVIEW ................................................................................................................84 1.12.1.2 Conference ......................................................................................................................................................85 1.13 Paging Features .............................................................................................................86 1.13.1 Paging ..............................................................................................................................86 1.14 Optional Device Features ..............................................................................................87 1.14.1 Doorphone Call ................................................................................................................87 1.14.2 Door Open........................................................................................................................88 1.14.3 Doorbell/Door Chime........................................................................................................89 1.14.4 Background Music (BGM) ................................................................................................91 1.14.5 Outgoing Message (OGM) ...............................................................................................92 1.14.6 Direct Inward System Access (DISA)...............................................................................93 1.14.7 Built-in Voice Message (BV)...........................................................................................100 1.15 Caller ID Features.........................................................................................................103 1.15.1 Caller ID .........................................................................................................................103 1.15.2 Incoming Call Log ..........................................................................................................107 1.16 Message Features ........................................................................................................110 1.16.1 Message Waiting ............................................................................................................110 1.16.2 Absent Message ............................................................................................................112 1.16.3 Call Routing for Fixed Line SMS ....................................................................................113 1.17 Proprietary Telephone (PT) Features .........................................................................116 1.17.1 Fixed Buttons .................................................................................................................116 1.17.2 Flexible Buttons ..............................................................................................................118 1.17.3 LED Indication ................................................................................................................121 1.17.4 Display Information.........................................................................................................123 1.18 Voice Mail Features ......................................................................................................124
Feature Guide 9 1.18.1 Voice Mail APT Integration .............................................................................................124 1.18.2 Voice Mail Inband (DTMF) Integration ...........................................................................130 1.18.3 Local Carrier-based Voice Mail Service .........................................................................133 1.19 Administrative Information Output Features ............................................................134 1.19.1 Station Message Detail Recording (SMDR)...................................................................134 1.20 Extension Controlling Features..................................................................................138 1.20.1 Extension Feature Clear ................................................................................................138 1.20.2 Timed Reminder ............................................................................................................139 1.21 Audible Tone Features.................................................................................................140 1.21.1 Dial Tone ........................................................................................................................140 1.21.2 Confirmation Tone ..........................................................................................................141 2 System Configuration and Administration Features ......................143 2.1 System Configuration—Hardware ..............................................................................144 2.1.1 Extension Jack Configuration.........................................................................................144 2.2 System Configuration—Software ...............................................................................145 2.2.1 Class of Service (COS) ..................................................................................................145 2.2.2 Group .............................................................................................................................146 2.2.3 Time Service ..................................................................................................................148 2.2.4 Operator/Manager Features...........................................................................................151 2.3 System Data Control....................................................................................................153 2.3.1 PC Programming ...........................................................................................................153 2.3.2 PT Programming ............................................................................................................156 2.3.3 Automatic Time Adjustment ...........................................................................................158 2.3.4 Feature Numbering ........................................................................................................159 2.3.5 Automatic Configuration for Outside (CO) Line Type .....................................................163 2.3.6 Firmware Upgrade .........................................................................................................164 2.4 Fault Recovery/Diagnostics ........................................................................................165 2.4.1 Power Failure Transfer ...................................................................................................165 2.4.2 Power Failure Restart ....................................................................................................166 3 Programming Instructions .................................................................167 3.1 Introduction ..................................................................................................................168 3.1.1 Introduction ....................................................................................................................168 3.2 PC Programming..........................................................................................................169 3.2.1 Installing and Starting KX-TE Maintenance Console .....................................................169 3.3 PT Programming ..........................................................................................................170 3.3.1 Programming Instructions ..............................................................................................170 3.3.2 Programming Procedures ..............................................................................................174 Date & Time [000] ..........................................................................................................................................174 System Speed Dialing Number [001] .............................................................................................................174 System Password [002]..................................................................................................................................175 DSS Console Jack Assignment [003] ............................................................................................................176 Console Paired Telephone [004] ....................................................................................................................176 One-touch Transfer Using a DSS Button [005] ..............................................................................................176 Time Service Switching Mode [006]...............................................................................................................177 Time Service Start Time [007] .......................................................................................................................177 Operator Assignment [008] ............................................................................................................................178 Extension Number [009] ................................................................................................................................178 LCD Time Display [010] .................................................................................................................................178 System Speed Dialing Name [011] ................................................................................................................179 KX-T7710 One-touch Dialing [013] ................................................................................................................179 Hunting Group Set [100] ................................................................................................................................179
10 Feature Guide Hunting Type [101].........................................................................................................................................180 DTMF Integration Port [102] ..........................................................................................................................180 DTMF Integration [103]..................................................................................................................................180 SLT Hold Mode [104] .....................................................................................................................................181 Conference Tone [105] ..................................................................................................................................181 External Pager Access Tone [106] ................................................................................................................181 DTMF Receiver Check [107] .........................................................................................................................181 Flash/Recall Mode for a Locked Extension [108] ..........................................................................................181 CO Indicator [109] .........................................................................................................................................182 Flash/Recall Key Mode [110] .........................................................................................................................182 Music on Hold [111] .......................................................................................................................................182 DSS Lamp Mode [112] ..................................................................................................................................182 Extension Ring Tone Pattern [115] ................................................................................................................183 Call Pickup Tone [117] ...................................................................................................................................183 Pulse Restriction [118] ..................................................................................................................................183 Redialing after Pulse to Tone Conversion [119].............................................................................................183 TRS Check for * and # [125] ..........................................................................................................................183 Ringback Tone Pattern [128] .........................................................................................................................183 VM 1 APT Port [130]......................................................................................................................................184 VM 2 APT Port [131]......................................................................................................................................184 SLT Ring/Silence Ratio [142] .........................................................................................................................184 SLT Ring Bell-on Time [143] ..........................................................................................................................185 SMS Center Number for Receiving [145] ......................................................................................................185 SMS Routing Table—CO [146] ......................................................................................................................185 SMS Routing Table—Extension [147] ...........................................................................................................186 SLT Caller ID Signaling Type [150] ................................................................................................................186 SLT Caller ID Line Access Number [151] ......................................................................................................186 Automatic Time Adjustment [152]..................................................................................................................186 Hold Recall Time [200] ..................................................................................................................................187 Transfer Recall Time [201] .............................................................................................................................187 Call Forwarding Start Time [202] ...................................................................................................................187 Hot Line Waiting Time [203] ..........................................................................................................................187 Call Duration Counter Start [204] ..................................................................................................................187 CO-to-CO Line Call Duration [205] ................................................................................................................188 Dialing Start Time [206] .................................................................................................................................188 Inter-digit Time [208]......................................................................................................................................188 No Dial Disconnection [211] ..........................................................................................................................188 BV Recording Time [214] ..............................................................................................................................188 Common/Personal OGM Recording Time [215] ............................................................................................189 Carrier Exception Code [300] ........................................................................................................................189 TRS—System Speed Dialing Class [301] .....................................................................................................189 TRS—COS 2-5 Denied Code [302-305]........................................................................................................189 TRS—Exception Code [306] .........................................................................................................................190 Emergency Number [309]..............................................................................................................................190 Account Code [310] .......................................................................................................................................190 Automatic Pause Insertion Code [311] ..........................................................................................................191 TRS—Extension Lock Class [312] ................................................................................................................191 CO Line Connection [400] .............................................................................................................................191 Dial Mode [401] .............................................................................................................................................192 Pulse Speed [402] .........................................................................................................................................192 Host PBX Access Code [403] ........................................................................................................................192 CO Line Group Number [404]........................................................................................................................193 Flexible Outward Dialing—Day/Night/Lunch [405-407]..................................................................................193 Flexible Ringing—Day/Night/Lunch [408-410] ...............................................................................................194 Delayed Ringing—Day/Night/Lunch [411-413] ..............................................................................................194 CO Line Mode—Day/Night/Lunch [414-416] .................................................................................................195 Pause Time [417] ..........................................................................................................................................196 Flash/Recall Time [418] .................................................................................................................................196 Automatic Designated Line Access [419] ......................................................................................................196 CPC Signal Detection—Incoming [420].........................................................................................................197