Panasonic Kx Ta824 Feature Guide
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![Page 18
1.1 Incoming Call Features
18 Feature Guide
1.1.3.2 Outside (CO) Line Ringing Selection
Description
An extension user can select whether the telephone will ring or not when receiving call(s) from assigned or
all outside (CO) lines through personal programming.
Conditions
System programming determines which extension(s) will ring for incoming outside (CO) line calls in
each time service mode (
Flexible Ringing—Day/Night/Lunch [408-410]).
If an outside (CO) line call reaches a users extension, but...](http://img.usermanuals.tech/thumb/58/64566/w64_kx-ta824_en_feature_guide_v1_om_d-17.png "Page 18
1.1 Incoming Call Features
18 Feature Guide
1.1.3.2 Outside (CO) Line Ringing Selection
Description
An extension user can select whether the telephone will ring or not when receiving call(s) from assigned or
all outside (CO) lines through personal programming.
Conditions
System programming determines which extension(s) will ring for incoming outside (CO) line calls in
each time service mode (
Flexible Ringing—Day/Night/Lunch [408-410]).
If an outside (CO) line call reaches a users extension, but...")
![Page 19
1.1 Incoming Call Features
Feature Guide 19
1.1.3.3 Ring Tone Pattern Selection
Description
A different ring tone pattern can be assigned to each incoming call type, such as intercom calls (
Extension Ring Tone Pattern [115]), calls from each doorphone ( Doorphone Ring Tone Pattern [706]),
and calls from each outside (CO) line ( CO Line Ring Tone Pattern [423]).
Available ring tone patterns are as follows:
[Ring Tone Patterns]
Conditions
The ring tone pattern for incoming calls (intercom calls...](http://img.usermanuals.tech/thumb/58/64566/w64_kx-ta824_en_feature_guide_v1_om_d-18.png "Page 19
1.1 Incoming Call Features
Feature Guide 19
1.1.3.3 Ring Tone Pattern Selection
Description
A different ring tone pattern can be assigned to each incoming call type, such as intercom calls (
Extension Ring Tone Pattern [115]), calls from each doorphone ( Doorphone Ring Tone Pattern [706]),
and calls from each outside (CO) line ( CO Line Ring Tone Pattern [423]).
Available ring tone patterns are as follows:
[Ring Tone Patterns]
Conditions
The ring tone pattern for incoming calls (intercom calls...")
![Page 22
1.2 Receiving Group Features
22 Feature Guide
1.2 Receiving Group Features
1.2.1 Idle Extension Hunting
Description
If a called extension is busy, Idle Extension Hunting redirects the call to an idle member of the same
extension group, if that group has been assigned as an idle extension hunting group through system
programming (
Hunting Group Set [100]). Idle extensions are automatically searched for according to a
preprogrammed hunting type ( Hunting Type [101]).
This feature is also known as...](http://img.usermanuals.tech/thumb/58/64566/w64_kx-ta824_en_feature_guide_v1_om_d-21.png "Page 22
1.2 Receiving Group Features
22 Feature Guide
1.2 Receiving Group Features
1.2.1 Idle Extension Hunting
Description
If a called extension is busy, Idle Extension Hunting redirects the call to an idle member of the same
extension group, if that group has been assigned as an idle extension hunting group through system
programming (
Hunting Group Set [100]). Idle extensions are automatically searched for according to a
preprogrammed hunting type ( Hunting Type [101]).
This feature is also known as...")
![Page 24
1.2 Receiving Group Features
24 Feature Guide
1.2.2 Direct Inward System Access (DISA) Ring
Description
A Direct Inward System Access (DISA) ring group is a specific extension group that receives DISA calls
directed to the group. All extensions in the DISA ring group assigned as an Automated Attendant (AA)
destination (
DISA Built-in AA [501]) ring simultaneously.
Delayed Ringing
Each extension can be programmed for Delayed Ringing ( Delayed Ringing—Day/Night/Lunch [411-
413]), which allows...](http://img.usermanuals.tech/thumb/58/64566/w64_kx-ta824_en_feature_guide_v1_om_d-23.png "Page 24
1.2 Receiving Group Features
24 Feature Guide
1.2.2 Direct Inward System Access (DISA) Ring
Description
A Direct Inward System Access (DISA) ring group is a specific extension group that receives DISA calls
directed to the group. All extensions in the DISA ring group assigned as an Automated Attendant (AA)
destination (
DISA Built-in AA [501]) ring simultaneously.
Delayed Ringing
Each extension can be programmed for Delayed Ringing ( Delayed Ringing—Day/Night/Lunch [411-
413]), which allows...")
1.1 Incoming Call Features Feature Guide 21 Feature Guide References 1.7.3 Call Waiting Tone 1.15.1 Caller ID 4.2.1 Tones/Ring Tones User Manual References 1.4.4 Answering Call Waiting 1.7.3 Receiving Call Waiting 3.1.2 Changing Settings Using Programming Mode
1.2 Receiving Group Features 22 Feature Guide 1.2 Receiving Group Features 1.2.1 Idle Extension Hunting Description If a called extension is busy, Idle Extension Hunting redirects the call to an idle member of the same extension group, if that group has been assigned as an idle extension hunting group through system programming ( Hunting Group Set [100]). Idle extensions are automatically searched for according to a preprogrammed hunting type ( Hunting Type [101]). This feature is also known as Station Hunting. Conditions Idle Extension Hunting applies to: Intercom calls and outside (CO) line calls directed to a single extension. An extension can belong to only one extension group ( Extension Group [600]). One hunting type can be programmed for each extension group. If all the searched extensions are busy, a busy tone will be heard. A user can leave an idle extension hunting group temporarily by logging out of the group, and rejoin the group by logging back in ( 1.2.3 Log-in/Log-out). FWD/DND Mode When searching for an idle extension within an idle extension hunting group, any extension that has set FWD, DND, or Log-out will be skipped ( 1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)). However, if the extension that receives the call first has set FWD or DND, Idle Extension Hunting will not function and the call will be forwarded to the preprogrammed destination (when FWD is set) or will not be received at all (when DND is set). Ty p eDescription Circular HuntingAn idle extension is searched for in a circular fashion one time according to the numerical order of the jacks. Terminated HuntingAn idle extension is searched for in the numerical order of the jacks, until reaching the extension that is connected to the highest-numbered jack in the group. Extn. Incoming call Numerical order Busy Extn.Busy Extn.Busy Extn. Extn. Incoming call Busy Extn.Busy Extn.Busy Extn. Highest- numbered jack Numerical order
1.2 Receiving Group Features Feature Guide 23 Message Waiting A message waiting indication will not be sent to an idle extension hunting destination. The MESSAGE button light or Message/Ringer Lamp turns on at the original destination only ( 1.16.1 Message Waiting). Feature Guide References 2.2.2 Group
1.2 Receiving Group Features 24 Feature Guide 1.2.2 Direct Inward System Access (DISA) Ring Description A Direct Inward System Access (DISA) ring group is a specific extension group that receives DISA calls directed to the group. All extensions in the DISA ring group assigned as an Automated Attendant (AA) destination ( DISA Built-in AA [501]) ring simultaneously. Delayed Ringing Each extension can be programmed for Delayed Ringing ( Delayed Ringing—Day/Night/Lunch [411- 413]), which allows extensions to be alerted to calls by flashing buttons only. Received calls can be answered even if they are not ringing. Conditions To use this feature, DISA must be selected as the distribution method for the desired outside (CO) line port ( CO Line Mode—Day/Night/Lunch [414-416]), and DISA AA service must be assigned as the destination of incoming outside (CO) line calls via the DISA feature ( DISA Incoming Call Dial Mode [500]). The Log-in or Log-out status can be set for each extension ( 1.2.3 Log-in/Log-out). The last member of a group cannot log out. Feature Guide References 1.14.6 Direct Inward System Access (DISA) 2.2.2 Group Delayed Ringing: Rings after a specified time delay.Immediately ring simultaneously. Extn. AExtn. BExtn. CExtn. D
1.2 Receiving Group Features Feature Guide 25 1.2.3 Log-in/Log-out Description Members of an idle extension hunting group or Direct Inward System Access (DISA) ring group can join (Log-in) or leave (Log-out) groups manually. Group members can log in at the beginning of a work shift when they are ready to answer calls, and log out at the end of the work shift. Conditions The last member of a group cannot log out. While logged out from a group, a member extension will not receive calls to that group via the DISA or Idle Extension Hunting features. Log-in/Log-out Button A flexible CO button can be customized as a Log-in/Log-out button. It shows the current status as follows: Feature Guide References 1.2.1 Idle Extension Hunting 1.2.2 Direct Inward System Access (DISA) Ring 1.17.2 Flexible Buttons User Manual References 1.5.4 Leaving a Group (Log-in/Log-out) Light PatternStatus Red onLogged out OffLogged in
1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features 26 Feature Guide 1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features 1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) 1.3.1.1 Call Forwarding (FWD)/Do Not Disturb (DND)—OVERVIEW Description When an extension user cannot answer calls (is on a call, out of the office, etc.), it is possible to forward or refuse calls directed to that extension using the following features: 1.Call Forwarding (FWD) 2.Do Not Disturb (DND) 1.FWD Extension users can forward their incoming calls to preset destinations ( 1.3.1.2 Call Forwarding (FWD)). 2.DND An extension user can send a DND tone to let the caller know that he or she is not available ( 1.3.1.3 Do Not Disturb (DND)). Conditions FWD/DND Button If a proprietary telephone (PT) does not have an FWD/DND button, a flexible CO button can be customized as an FWD/DND button. [Button Status] The FWD/DND button shows the current status as follows: Setting a new FWD mode, such as All Calls or Busy/No Answer, or the DND feature, clears the status of the previous FWD mode or DND feature. Feature Guide References 1.17.1 Fixed Buttons 1.17.2 Flexible Buttons Light PatternStatus Red onDND on Slow red flashingFWD on OffFWD/DND off
1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features Feature Guide 27 1.3.1.2 Call Forwarding (FWD) Description Extension users can forward their calls to preset destinations. There are 4 Call Forwarding (FWD) modes, described below. [Available Destinations] Conditions [General] This feature does not apply to calls from Hold Recall and Camp-on Recall. The types of calls that are forwarded by this feature are: ModeDescription All CallsAll calls are forwarded to another extension. Busy/No AnswerCalls are forwarded when the extension users line is busy, or when the user does not answer within a preprogrammed time period. To Outside (CO) LineAll calls are forwarded to an outside party, provided this feature is enabled for each extension through system programming ( Call Forwarding to CO Line [607]). Follow MeWhen an extension user fails to set this feature before leaving his or her desk, this feature can be set from the destination extension. DestinationAvailability Extension (proprietary telephone [PT]/single line telephone [SLT])– Automatic Line Access no. + Phone no.Only available when FWD to Outside (CO) Line is enabled for the extension through system programming ( Call Forwarding to CO Line [607]). Outside (CO) Line Group Access no. + Outside (CO) Line Group no. + Phone no.Only available when FWD to Outside (CO) Line is enabled for the extension through system programming ( Call Forwarding to CO Line [607]). Voice Processing System (VPS) – Built-in Voice Message (BV) feature no.Only available when the BV feature is enabled for the extension through system programming ( BV for Extension [622]). Extension Incoming Intercom Calls/ Outside (CO) Line Calls 1. Another Extension 2. Outside Party 3. VPS 4. BV Forwarded to:
1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features 28 Feature Guide When a call is forwarded, the corresponding message waiting indication is not forwarded. The MESSAGE button light or Message/Ringer Lamp turns on only at the originally called extension ( 1.16.1 Message Waiting). It is programmable whether the calls received on outside (CO) lines programmed as Normal ( CO Line Mode—Day/Night/Lunch [414-416]) are forwarded for each extension or not ( Call Forwarding Selection [963]). If FWD is enabled for an extension whose FWD destination is a VPS or Telephone Answering Machine (TAM) and the extension has been assigned to ring with other extensions, the VPS or TAM may answer the call before other extensions can answer it. To prevent this, disable FWD. A call can only be automatically forwarded one time. In the example below, extension As calls are being forwarded to extension B. If extension B tries to set FWD to extension C, the extension B user hears a reorder tone and the setting is denied. If extension B has already set FWD to extension C, and extension A tries to set FWD to extension B, the setting is also denied. The destination of an extensions forwarded calls can call or transfer calls to the original extension. [Busy/No Answer] No Answer Time The length of time before calls are forwarded is programmable for each extension ( Call Forwarding Start Time [202]). [To Outside (CO) Line] FWD to Outside (CO) Line System programming determines the extensions that can forward all intercom calls and certain outside (CO) line calls to an outside party ( Call Forwarding to CO Line [607]). These outside (CO) line calls must arrive on outside (CO) lines whose programming ( CO Line Mode—Day/Night/Lunch [414-416]) is one of the following: a)DIL b)DISA (only when the call is directly sent to an extension, not intercepted) Outside (CO) Line Call Duration If a call between 2 outside parties is established, the call duration will be restricted by a system timer ( CO-to-CO Line Call Duration [205]). Both parties will hear a warning tone 15 seconds before the Call Type Outside (CO) line callsNormal except FWD to Outside (CO) Line, Direct In Line (DIL), Direct Inward System Access (DISA) Intercom callsExtension, Transfer A BC A BC FWD—All Calls Call or transfer a call Original FWD destination Incoming call
1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features Feature Guide 29 timer expires. When the timer expires, the call is disconnected ( 1.9.8 Outside-to-Outside (CO-to- CO) Line Call Duration). If a CPC (Calling Party Control) signal is received from an outside (CO) line, the corresponding call between 2 outside par ties will be disconnected. User Manual References 1.5.1 Forwarding Your Calls (Call Forwarding [FWD]) 1.5.5 Using Voice Messaging (Built-in Voice Message [BV]) 1.8.3 If a Voice Processing System is Connected
1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features 30 Feature Guide 1.3.1.3 Do Not Disturb (DND) Description Extension users can use this feature to prevent calls from ringing at their extension. The calling extension will hear a Do Not Disturb (DND) tone. Conditions DND Override An extension in DND mode can be called by extensions that are allowed to override DND through system programming ( DND Override [609]). This feature does not apply to calls from Hold Recall and Timed Reminder. Calls from outside (CO) lines programmed as Normal or DIL ( CO Line Mode—Day/Night/Lunch [414-416]) can be received at a users extension, but the telephone will not ring. The corresponding CO button will flash when an outside (CO) line call is received, and the user can answer the call by pressing this button. User Manual References 1.2.4 When the Dialed Party is Busy or There is No Answer 1.7.2 Refusing Incoming Calls (Do Not Disturb [DND])