Panasonic Kx Ps8100 Operating Instructions Manual

							241 Care and Maintenance
Light vertical streaks 
appear in all colors.The main charge grid 
is dirty.Replace the color 
imaging unit. 
Dark and wavy vertical 
streaks appear in all 
colors.The main charge grid 
is dirty.Replace the color 
imaging unit. 
The entire page prints 
in black, including the 
borders.Bad electrical contact 
for the main charge 
grid.Reinsert the color 
imaging unit to correct 
the contact for the 
main charge grid. 
The main charge grid 
is broken.Replace the color 
imaging unit.
Toner spots appear on 
the back of the media.The transfer unit is 
worn out.Replace the transfer 
unit. 
TroublePossible CauseCorrective Action 
						

							242
If you can’t make a print:
TroubleCorrective Action
TroublePossible CauseCorrective Action 
						

							243 Care and Maintenance
If you can’t make a duplicate:
Media problems
TroublePossible CauseCorrective Action
The setting for printing 
is not effective.Some applications 
may not allow you to 
change the settings 
through the KX-
PS8100 printer 
driver’s setting 
window.Change the 
application’s settings.
TroubleCorrective Action
You cannot duplicate using 
the scanner panel when 
Macintosh 7500/7600/
8500/9500, the scanner 
and the printer are 
connected using the SCSI 
cables.Make sure that the computer is turned ON.
Disconnect KX-PS8100 from the computer 
and change the terminator setting 
accordingly. 
(See page 66.)
TroubleCorrective Action
Frequent paper-
picking errors.Fan the paper or transparencies before installing 
them in their respective trays; this is especially 
important for transparencies because they tend to 
stick together.
Make sure that you have loaded paper in the paper 
tray and transparencies in the transparency tray.
Make sure that the media is installed under the 
hooks at the front of the media tray.
If printing on transparencies and your printer has a 
2nd cassette feeder, make sure that the 
transparency tray is installed in the upper or middle 
tray slot.
Clean the paper-pick rollers. (See page 211 for 
directions.) 
						

							244 Care and Maintenance
Problems with image size and position
Frequent media 
jams.Make sure that you use a high-quality laser paper: 
60–105 g/m
2 (16-28 lbs.) paper in the media trays 
and 75–165 g/m
2 (20–44 lbs.) paper in the multi-
purpose tray.
If you are using media that is 105 g/m
2 (28 lbs.), 
check if the Face Down media output setting is 
selected in the driver. If it is, change the setting to 
Face Up.
Use only recommended transparencies. (See 
page 293.) We cannot guarantee the results of other 
transparencies.
Make sure that the media is installed under the 
hooks at the front of the media tray.
Do not overfill the media tray, as indicated by the red 
line on the right side of the tray.
Clean the paper-pick rollers. (See page 211 for 
directions.)
Make sure that the media thickness switch is set 
correctly for the installed media. (See page 52.)
Frequent media 
jams at CThe cleaning pad may get dirty with toner. Replace 
the cleaning pad. (See page 227 and see page 197 
of 
Setup Manual.)
TroubleCorrective Action
Off-set images. Check your application for correct image sizing. 
Cut-off images. Check your application for image sizing. 
Make sure that the correct size media is in the 
media tray.
TroubleCorrective Action 
						

							245 Care and Maintenance
Print quality problems
TroubleCorrective Action
Prints have dull, 
faded colors.Adjust or calibrate colors. See Chapter 7 “Color 
Calibration”.
Make sure that the color imaging unit stays covered 
until immediately before installing it in the printer. 
Exposure to light for more than 45 seconds can 
damage the color imaging unit.
Make sure that the toner cartridges are installed 
correctly.
Make sure that you use a high-quality laser paper: 
60–105 g/m
2 (16-28 lbs.) paper in the media trays 
and 75–165 g/m
2 (20–44 lbs.) paper in the multi-
purpose tray.
Image is very 
faded or pieces of 
the image are 
missing; toner on 
the page is loose.When using the multi-purpose tray, make sure that 
you have selected the correct media type in the 
driver or in the Menu mode of the printer panel.
Streaks or spots  Most spots are caused by fingerprints or dust 
introduced into the printer while installing the color 
imaging unit or loading media. 
Make sure that the surface where you unpack the 
color imaging unit, paper, and transparencies is free 
of dust. Keep supplies in a covered area or a closed 
box.
Make sure that the color imaging unit stays covered 
until immediately before installing it in the printer. 
Exposure to light can damage the color imaging unit 
and will produce light streaks or faded prints.
Do not touch the right side or underside of the color 
imaging unit; fingerprints affect print quality.
Make sure that the paper or transparency film is 
clean.
Make sure that you handle the media on the outside 
edges to avoid fingerprints.
To get rid of fingerprint spots, print a few prints. 
						

							246 Care and Maintenance
LCD panel messages
When an error interferes with printing (or) scanning, you will see a message 
on the LCD panel. The following table lists the messages in alphabetical 
order, with the appropriate corrective action for each one.
The following status messages cause the ERROR indicator to blink. 
Scanning/printing will continue when corrective action (if required) is taken, 
and the READY indicator is lit.
NOTE:
•If the message indicates that you don’t have enough memory to finish 
duplicating or printing, you may need to install additional memory to 
handle your workload. See “Installing additional memory” on page 278. The back of the 
printed page 
appears dirty.Toner particles have contaminated the transfer 
roller. This can happen if the printed image is larger 
than the media (for example, when printing on 
envelopes). Run 10-20 prints to clean the transfer 
roller.
The cleaning pad may get dirty with toner. Replace 
the cleaning pad. (See page 227 and see page 197 
of 
Setup Manual.)
The print quality of 
a transparency is 
poor.Make sure that you have selected the correct 
media.
Make sure that you are using the recommended 
media (CG3710).
Make sure that you are printing on the taped side, if 
you are using CG3710.
MessageCorrective Action/Additional 
Information
ADF open.
Close the ADF.ADF is open.
Close the ADF.
ADF paper Jam.A jam has occurred in ADF.
Open the ADF top cover, remove the 
jammed document.
TroubleCorrective Action
Scanner LCD 
panel 
						

							247 Care and Maintenance
ADF top cover open.
Close the ADF top cover.ADF top cover is open.
Close the ADF top cover.
Memory OverFlow
Add SDRAM to PrinterPrint memory is not enough for 
duplicating.
Press the RESET/STOP button to return 
to “Ready”.
Add memory to printer.
Memory OverFlow
Select Lower QualityPrint memory is not enough for 
duplicating.
Press the RESET/STOP button to return 
to “Ready”.
Select a lower quality.
No detection marker in ADFThe white sheet is dirty.
Clean the white sheet.
Remove document from 
ADF tray.A document is placed in the ADF tray 
when power is turned on.
Remove the document from the ADF tray.
A document is placed in the ADF tray 
when a jam is cleared.
Remove the document from the ADF tray.
SCSI error  Communication cannot be established 
between the scanner and printer.
Connect the SCSI cable correctly.
or
Make sure that the computer connected 
with the SCSI cable is turned on.
SavingScanner is saving the data using 
DataSave function.
LoadingScanner is loading the data using 
DataLoad function.
MessageCorrective Action/Additional 
Information 
						

							248 Care and Maintenance
MessageCorrective Action/Additional Information
%s%s.%s Error 
DIMM Slot %sCycle Power. If printer does not function 
normally, call for service.
Black Toner
EmptyReplace black toner.
Black Toner Cartridge 
Not installedInstall black toner cartridge.
Canceling JobWhen the Ú/CANCEL button is pressed, the 
job currently being processed is deleted.
Cannot recover from JAM
Press EnterSemi Automatic duplex is aborted by jam.
Charger 
Not installedInstall the charger unit.
Controller Memory Error
Cycle PowerCycle Power. If printer does not function 
normally, call for service.
Cyan Toner
EmptyReplace cyan toner.
Cyan Toner Cartridge 
Not installedInstall cyan toner cartridge.
DC Controller 
MalfunctionCycle Power. If the printer does not function 
normally, call for service.
Disk
Device FailureCycle Power. If printer does not function 
normally, call for service.
Disk File
Operation FailedHard disk is functioning abnormally. Cycle 
Power. If printer does not function normally, 
call for service.
Disk Is FullErase or replace the printer’s hard disk. 
Execute the Reset Queues menu from the 
printer panel. See “Reset Queues” on 
page 150.
Engine Interface Error
Cycle PowerCycle Power. If printer does not function 
normally, call for service.
Error %s
Cycle PowerUnrecoverable error happened. Turn off the 
printer.Printer LCD 
panel 
						

							249 Care and Maintenance
Flash 
Device FailureFlash DIMM hardware error. Cycle Power. If 
printer does not function normally, call for 
service.
Flash File
Operation FailedFlash DIMM is functioning abnormally. Cycle 
Power. If printer does not function normally, 
call for service.
Front or Right door
OpenClose Front or Right door.
Fuser Unit
Not installedInstall a Panasonic fuser unit.
Fuser Unit
wearing out*Fuser unit will need to be replaced soon.
Fuser Unit
Worn outReplace the fuser unit.
Imaging Unit
No tensionSet the upper lever of the color imaging unit 
to “Lock”.
Imaging Unit
Not installedInstall color imaging unit.
Imaging Unit 
wearing outColor imaging unit will need to be replaced 
soon.
Imaging Unit
Worn outReplace the color imaging unit.
InitializingPrinter is initializing.
Insert printed pages in
MP tray, press ContinueInsert printed pages into multi-purpose (MP) 
tray, then press the s/CONTINUE button.
Insufficient
MemoryNot enough memory to finish printing. 
Change printing resolution to 600 x 600 dpi if 
you selected higher resolution. 
or 
Install additional memory in the printer.
Jam at A
See front door labelClear paper jam. See printer’s front door 
label. (See page 221.)
Jam at B
See front door labelClear paper jam. See printer’s front door 
label. (See page 223.)
MessageCorrective Action/Additional Information
* Printing a large quantity of pages with high coverage will result in the 
message “Fuser Unit wearing out” to be displayed earlier than its expected 
life. In this case, replace the fuser unit. 
						

							250 Care and Maintenance
Jam at C
See front door labelClear paper jam. See printer’s front door 
label. (See page 225.)
Jam at D
See front door labelClear paper jam. See printer’s front door 
label. (See page 231.)
Jam at E
See front door labelClear paper jam. See printer’s front door 
label. (See page 233.)
Jam at MPTClear paper jam. See printer’s front door 
label. (See page 233.)
Left side door
OpenClose Standard Cassette side door.
Load A4Load A4 size paper.
Load A4
in Lower trayLoad A4 size paper in Lower tray.
Load A4
in Middle trayLoad A4 size paper in Middle tray.
Load A4
in Upper trayLoad A4 size paper in Upper tray.
Load LegalLoad legal size paper.
Load Legal
in Lower trayLoad legal size paper in Lower tray.
Load Legal
in Middle trayLoad legal size paper in Middle tray.
Load Legal
in Upper trayLoad legal size paper in Upper tray.
Load LetterLoad letter size paper.
Load Letter
in Lower trayLoad letter size paper in Lower tray.
Load Letter
in Middle trayLoad letter size paper in Middle tray.
Load Letter
in Upper trayLoad letter size paper in Upper tray.
Low Black TonerBlack toner will need to be replaced soon.
Low Cyan TonerCyan toner will need to be replaced soon.
Low Magenta TonerMagenta toner will need to be replaced 
soon.
MessageCorrective Action/Additional Information