Panasonic Kx Ps8100 Operating Instructions Manual

							 
231 Care and Maintenance  To clear media jams in location D with face down printing:
SAFETY CAUTION:
  •  The fuser is hot; to avoid personal injury, turn off the printer and wait 
10 minutes (after opening the printer’s front door) for the fuser to cool 
before touching it.
NOTE:
  •  First check the exit opening for media that has jammed and folded like an 
accordion. It is especially difficult to see if the media is transparency film.  1  a)Open the printer’s front door. 
b)Pull open the access door (above the plastic output 
tray); see if the media is visible.
2a)Turn the large green knob on the fuser 
counterclockwise. 
b)Remove the media from inside the access door.
b
a
b
a 
						

							232 Care and Maintenance
CAUTION:CAUTION:
•If the fuser knob will not turn, do not force it, or you may damage 
the fuser. Instead, follow these steps:
1Unlock the fuser by turning the small green thumbscrew 
counterclockwise.
2Pull the fuser out. The media will probably tear.
3Remove the oil supply roll.
4Turn the fuser’s large green knob to release the jammed 
media.
5Remove the jammed media from the fuser and the printer.
SAFETY CAUTION:
•The fuser is hot; to avoid personal injury, turn off the printer and 
wait 10 minutes for the fuser to cool before touching it.
3Close the printer’s front door.
To clear media jams in location D with face up printing:
1a)Open the printer’s front door and the right side door.
b)Turn the fuser’s large green knob counterclockwise to 
release the jammed media.
c)Remove the jammed media from the right side of the 
printer.
2Close the printer’s front door and the right side door.
b
ac
a 
						

							233 Care and Maintenance
To clear media jams in location E:
1Remove the jammed media from the output tray.
2Open and close the printer’s front door to clear the 
error message from the printer LCD panel.
To clear jams with the multi-purpose tray:
1Remove the jammed media from the multi-purpose tray.
2Open and close the printer’s front door to clear the 
error message from the printer LCD panel. 
						

							234 Care and Maintenance
Troubleshooting
TroublePossible CauseCorrective Action
Scanner does not turn 
on.Power cord is not 
connected.Connect the power 
cord.
Scanner Error 49 is 
displayed on the 
scanner LCD panel 
when powered on.Scanner is locked. Unlock the scanner.
Scanning operation 
cannot be performed.SCSI cable is not 
properly connected.Connect the SCSI 
cable.
SCSI ID No. or 
terminator switch is 
not set correctly.Set the SCSI ID No. 
or terminator switch 
correctly.
SCSI-2 board is not 
compatible.Use a recommended 
SCSI-2 board.
Software may not be 
installed.Install the software.
Scanned image is dirty. Original document is 
dirty.Clean the document.
Scanner glass is dirty. Clean the scanner 
glass.
One or both ends of 
image is/are not 
scanned.Document is not 
positioned correctly.Reposition the 
document correctly 
according to the size.
Scanned image is 
blurred or partially 
colored.Document is not 
evenly set on the 
scanner glass.Set the document 
evenly.
Scan quality is bad. You may not be using 
the software utility 
correctly.Consult the 
Utilities 
and Drivers 
Reference Guide
.
Condensation has 
occurred.Leave the unit for 4 or 
5 hours.
Scanner
ABCD - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - 
						

							235 Care and Maintenance
ADF doesn’t feed 
document.Document thickness 
is out of 
specifications.Scan the document 
by placing it on the 
scanner glass.
Too many documents 
are inserted in the 
ADF tray.The height of 
document should not 
exceed the limit mark 
on the document 
guide.
Scanned image has 
vertical lines when a 
document is scanned 
using the ADF.ADF scanner glass or 
white sheet is dirty.Clean the ADF 
scanner glass and 
white sheet.
Scanned image is 
skewed when a 
document is scanned 
using the ADF.Document guides are 
not adjusted correctly.Adjust the guides 
according to the width 
of the document.
Scanned image is blank 
when a document is 
scanned using the ADF.Document is inserted 
face down.Insert the document 
face up.
Service Error is 
displayed on the 
scanner LCD panel.An internal error has 
occurred.Turn the scanner off 
and on 2-3 times. If 
the error persists, call 
for service.
TroublePossible CauseCorrective Action
ABCD - - -
- - - - - - - -
- - - -  
						

							236 Care and Maintenance
TroublePossible CauseCorrective Action
READY indicator is 
blinking.The printer is 
receiving, processing 
or printing job.Wait for the job to be 
completed or cancel 
the job.
You have entered the 
Menu mode in the 
printer panel.Exit the Menu mode 
by pressing the 
MENU/EXIT button.
The printer is 
networked and 
WebTools are being 
accessed.Wait for the job to be 
completed.
READY indicator is off. The printer is not 
ready, is disabled, or 
has detected an error.Read the printer 
panel message to 
determine the printer 
status.
ERROR indicator is on. Error occurred that is 
not user-correctable.Turn the printer off 
and back on again. If 
the indicator is still on, 
the printer requires 
service.
ERROR indicator is 
blinking.The printer has 
stopped because it 
detected a user-
correctable error such 
as an open door or a 
media jam.Correct the condition 
displayed on the 
printer panel (e.g., 
close the door or clear 
the media jam).
A single color is not 
uniform or many vertical 
streaks (both light and 
dark) of slightly different 
density and non-
uniform color.The toner is almost 
depleted.Replace the toner 
cartridge.Printer 
						

							237 Care and Maintenance
Half tone area has 
areas of weak color.Paper doesn’t match 
the environmental 
conditions, or it has 
too much moisture.Try fresh paper, or 
another type of paper.
Store media in the 
original, dust-free 
package in the same 
environmental 
conditions as the 
printer.
A single color appears 
faded.The color density is 
set incorrectly in the 
printer panel.See Chapter 7 “Color 
Calibration”.
The toner is almost 
depleted.Replace the toner 
cartridge soon 
(depending on the 
complexity of your 
prints, you can 
continue to print up to 
100 more pages).
A single color has a 
sharp, dark or light 
vertical streak.The toner cartridge is 
almost depleted and 
is not properly 
applying toner.Replace the toner 
cartridge.
TroublePossible CauseCorrective Action 
						

							238 Care and Maintenance
Small white spots 
appear on OHP 
transparency.OHP transparency 
has dust on its 
surface.Remove dust or stain 
from OHP 
transparency.
A single color shows a 
light, repeating 
horizontal line.The roller in the toner 
cartridge has a slight 
impression after a 
long period of 
storage.Run 20-30 prints. The 
impression will 
disappear with 
continued time and 
use.
Prints are missing fine-
line detail.The color imaging unit 
has reached its useful 
life.Replace the color 
imaging unit.
Dark color spots and 
dark or light streaks 
appear in all colors. The color imaging unit 
has reached its useful 
life.Replace the color 
imaging unit.
Straight, thin light 
vertical line in colors.The photosensitive 
belt inside the color 
imaging unit is 
scratched.Replace the color 
imaging unit.
TroublePossible CauseCorrective Action 
						

							239 Care and Maintenance
Each color “bleeds” into 
the color band. The color imaging 
unit’s internal waste 
toner box is full.Replace the color 
imaging unit.
A single white spot 
appears in 
approximately the same 
vertical place on the 
page.The color imaging unit 
is damaged.Replace the color 
imaging unit.
Large light spot(s) 
appear randomly.Fingerprint(s) on the 
underside belt or 
photosensitive belt 
(inside) of the color 
imaging unit.Print several pages 
until the spots fade.
TroublePossible CauseCorrective Action 
						

							240 Care and Maintenance
One or more dark 
vertical lines appear on 
the print in all colors.The color imaging unit 
is scratched.Replace the color 
imaging unit; make 
sure that the old color 
imaging unit is not 
exposed to light for 
more than 45 
seconds. If a new 
color imaging unit 
does not correct the 
problem:
• Put the old color 
imaging unit back 
into the printer.
• Repack the new 
color imaging unit.
The fuser is 
damaged. Replace the fuser.
A piece of the printed 
image is missing and 
reappears out of place, 
approximately 129 mm 
(5) down the page.The fuser’s internal 
roller is not being 
consistently oiled or 
the fuser’s internal 
roller is contaminated 
with toner particles.Print 5-10 pages of 
blank pages to clean 
the roller. If you still 
see the problem:
• Replace the oil 
supply roll.
If you still see the 
problem:
• Replace the fuser.
The surface of the 
printed image appears 
to have vertical 
scratches (visible by 
holding the print at an 
angle and observing the 
“shine” of the image). At 
first, the scratches 
appear only on the 
printed image; 
eventually, dark vertical 
scratches appear on 
the imprinted portion of 
the page.The fuser is near its 
useful life.Replace the fuser 
(depending on your 
quality needs, you 
can continue to print 
until the dark vertical 
lines appear).
Media frequently wraps 
around the fuser.The oil supply roll has 
reached its useful life.Replace the oil supply 
roll.
TroublePossible CauseCorrective Action